Stated delivery on the 2nd of November 2018. I che...

Stated delivery on the 2nd of November 2018. I checked the online tracking system at 12 Minutes to Midnight on the 2nd of November 2018 and it stated that the item is still on board for delivery. Upon checking the online tracking system the following day on the 3rd of November 2018 I received notification that a attempt for delivery was made at approx 9:50 am on the 2nd of November 2018. So I called Star Track and I queried why it would state it is on board for delivery at such a late hour and Star Trek refused to explain as to why. Then I explained to Star Track that no attempt of delivery had been made and I have CCTV footage to support this. To of which I was informed they would need to speak with Australia post however I was told that I may not hear back. So I requested to speak to a manager. Upon speaking with the manager I was informed that he could not hear myself. So I explained to him that the last represents you've had no issues in hearing myself and spoke about no issues and that this entire conversation was being recorded. The manager continue to pretend as if he couldn't hear myself. So I said out loud well isn't it strange on how this manager cannot hear myself but miraculously managed to only reply after I had finished what I needed to say. It was at this point the manager realised that pretending that he couldn't hear a customer wasn't going to work and instead informed myself that I wasn't allowed to record the conversation. I queried and asked the manager then are you recording this conversation. The manager replied back by stating yes sir the conversation is being recorded as per the prompt that you were given at the commencement of this call. However upon reviewing the call it is clearly evident that no such prompt or any notification of the call being recorded was relayed to myself as alledged by this manager. It was at this point the manager hung up the phone.
So now I am without a delivery and been given the biggest load of hog wash. Little wonder so many other poor reviews.