The courier that had a parcel to deliver to my apa...

The courier that had a parcel to deliver to my apartment smashed a large pane of glass on the entry door to our apartment building. One of our neighbours witnessed this and got a confession from the courier, so we thought that StarTrack could cover the cost of replacing the glass for us. They have been less than helpful and won't have the glass replaced because we need proof? The guy confessed!! This is unacceptable as there are people including children in the building that could get badly hurt.