NO STARS - driver "attempted" delivery twice to my...

NO STARS - driver "attempted" delivery twice to my address. Unfortunately he was only able to find the letterbox and leave a card, but unable to find the doorbell immediately adjacent. "Customer Service" escalation resulted in me being told that "all security buildings aren't the same - there are over 400 different types of front doors" and drivers can't be expected to know how to work a security door.