Probably one of the worst customer service experie...

Probably one of the worst customer service experiences with a courier although Toll is up there.

Star Track courier pulls up and instead of using the buzzer and delivering the article he just puts a collect card in the letter box, I was home at the time because I saw the whole thing out the window. This often happens and I think it's because we're in an apartment block so he'd have to use stairs.

Rang up Star Track to ask why this had happened and that it's unacceptable, spoke to I think Tara who was dismissive, rude, uninterested and just put me on hold. So they also have extremely bad customer service at the contact centre which is supposed to resolve issues. Clearly they have a bad business structure and culture.