unbelievably rude and incredibly resistant to admi...

unbelievably rude and incredibly resistant to admitting they are wrong - the star trek website lists our address as in their area however the local franchise will not come down our street as it is out of area - when contacting head office they say it is the local franchise problem however they say it is head office - they take our $$ for door to door delivery and it does not happen - ends up costing us more $$ to go and pick up from them -- Fair Trading should be onto this ...again not worth one star but have to give it to get this published