Unbelievably bad service! Never again a Samsung TV.
Here is a small overview of the rendered "Premium" service on a "Premium" TV:
+ Defective device delivered
+ Hotline wants to send technicians instead of exchanging
+ Shop Support forgets to hire technicians
+ According to the hotline, the d...
Incompetent and snarky tech support. Feels almost like you are in a parody of bad IT support.
My cell phone went out for 3 days beyond the end of the warranty and after sending it to LetMeRepair, a software error was found and then Samsung took over the repair costs out of goodwill!
I often had to call customer service and my request was always resolved immediately and I got the information...
A trouble-free, quick - comment-free repair of the battery within the warranty period.
Device was completely checked after 5 days and updated again!
Can only recommend this service address !!! Great - thanks
Awful experience with a wash-dryer from SAMSUNG I bought just a year ago: broken twice in a year, and although I bought an expensive extra guarantee from MEDIA MARKTto have it covered for 5 years, I'm currently awaiting since a month to get it fixed, since the service provider OPERATEC GMBH doesn't ...
Bad parking situation. For delivery and pickup. Best for two.
I did not buy anything from them but they stole my money in my credit card. Without my authorisation. I report to my bank waiting what will happen
The warranty of my mobile had expired for 2 months, but Samsung took over the repair costs, it took only 5 days because my cell phone went back.
Very incompetent staff at the reception, as well as employees at the customer service. Only on the basis of very faulty information from a repair shop without a separate check reject a warranty case. I miss the words, the big Samsung is getting ready for a repair !! Embarrassing never again a Samsun...
Unfriendly-poorly accessible-no goodwill-too expensive!
In November 2016, I ordered new toner from the printer menu of my Samsung printer and thought that I would make a pre-selection.
In a hurry - without price comparison! - I bought a rainbow kit CLT P4072C for 180EURO.
These kits are also av...
Poor quality and even worse customer service! The item no longer works a few days after the warranty has expired. (Price class 600) Goodwill was assured after telephone consultation, but NOT adhered to! I am still waiting for feedback from the technician; E-mails to the technician and to Samsung G...
I strongly advise against the purchase of a Samsung washing machine. I bought my washing machine (WF7AF5E3P4W, for about 500,00 EUR lush) three years ago and it is already broken. After my own research on the Internet confirmed that the defect occurs in very many customers. This is independent of us...
4 security updates in a month, who's going to buy a junk like that? Unable to throw a working phone on the market, Apropo Throw, what does "Gorilla Glass" mean ??????? You are not able to install stable plastic, rather glass which is scratched and worn after 10 minutes of use. Fernostschrott high 10...
Samsung Germany already has a big problem. It can be assumed that Mister Man Young Kim, General Manager, has not taken hold of this branch. Why are there such bad recessions? I have a problem with them too. I bought an S20 Ultra through Samsung Shop. Was also delivered, albeit after a few days. The ...
For the second time I have to send in my S8 because of problems with the camera. Then the device was also damaged in the repair. Very bad service!
Samsung Online Shop - NEVER AGAIN! To keep it short: One week after ordering only part of the order, although allegedly everything immediately available. That without any comment. Shop hotline is not available by phone. Emails are not answered. Full delivery was only after escalation by PayPal (I pa...
SAMSUNG has been making the best products for many years.
Great service and support in this Samsung store :)
The service is underground, a telephone contact for problems impossible, service emails are answered only after multiple reminders and this in a surprisingly outrageous undertone.
Just a reminder: Without us consumers, Samsung would never have grown as a laundry soda as big as the company is. So ...
It's a shame that the fingerprint sensor on the S20 Ultra is such a disaster. Every day you get angry several times. The camera is hardly better than on my previous Note9. The price-performance ratio doesn't fit anymore ...
So far, I've been a big fan of Samsung's products and Samsung's service. From today on, I won't buy anything from the Samsung online shop! I observed an offer for a Note 20 for several days and when I wanted to buy it for the offer price of 630 I saw that the price had been raised to 899 . I thin...
The recessions say it all! I have to admit that my Samsung phone works well, but the service and the TV are really bad !!! This happens when you switch off the microphone on the top-of-the-range model (EUR> 3000 .-) - an annoying moving text forces you to switch the microphone back on - costs 10% of...
I have had the Samsung Galaxy s6 edge + for a long time.
Wonderful device. Was of course a change from a Windows mobile phone. The hands-free system on my xc 60 worked perfectly with the S6. However, after a few months, the connection in the car always broke shortly after detection. So that I opera...
I bought 2 Galaxy s8 After the new update, our cell phones are often scrap
Wlan crashes and other problems called Samsung the answer is that the new update does not support the rapiter that makes me think you buy 2 new cell phones and Samsung does such a stupid software update and suddenly you cann...
Problems with my Samsung monitor just purchased. Merchant Amazon can not help. Samsung Helpdesk does not work on the weekend. Called on Monday - wrong employee, but colleague calls back at 12.30. He does not. Called again + learned 12.30 means 12.30 in 30 minutes. Now I'm waiting again - more than 3...
Kastrophaler Email customer service in the case of a heavily swollen original battery (the declared always with Samsung charger correctly charged and otherwise treated with care). Photo of the defective battery + from an intact no name part for the same device I have set here.
I am afraid of a fi...
samsung galaxy s20 ultra camera glass cracked without external influences and Samsung just talks himself out and withdraws a complete 2 year warranty and guarantee due to a voltage crack in the bottom left of the camera cover and does not repair!
Greetings from a former Samsung crazy!
I've only had bad experiences with Samsung home appliances and their "customer service". Customer service workshops are rarely allowed, so travel is very rare and expensive. A Samsung microwave said goodbye once within the warranty, the second 2 months afterwards. No goodwill, so in the scrap the 45...
Why do you send your ads to our e-mail addresses? You have nothing to do? You don't give your addresses yourself. You demand us to give us yours. Then you send us sapmas. you litter our mailbox. Be ashamed.
Original spare parts in the own shop / on the Internet for Gear S2 one searches in vain. Customers are not enlightened in the chat about follow-up costs. Estimate of just over 300 EUR for the repair of a torn bracelet. After several weeks, still no evidence that allegedly even more at the clock is b...
The very last one! No service nobody available! Hours on hold!
The mobile phones are all first cream! My Galaxy Watch my S10 + and my Tab S5 from Samsung am very satisfied! Short waiting times at the hotline and competent advice! In my eyes, Samsung is the best!
i buy a pack from samsung with my cridit card they take all my money from the card
The Samsung Electronics Center in Schwalbach is really extremely impressive. The building looks very good, especially from the inside. The ladies at the reception are also extremely friendly and very helpful. I give it 5 stars.
There really is no such thing, you rip-offs
You can't do more than cheat, be nice in court
Worst online shop / customer service I have ever had to deal with. Good customer service is different.
No more DTS support for Samsung TVs since 2018, so a great brand for silent movie fans.
Samsung S6: No more updates 18 months after purchase
Bought a Samsung smartphone for my wife. Should be the most recent. That was the S7 - it was on fire and was withdrawn. So for about 400 EUR the "mature" predecessor S6 bought on recommendation. Delivered on 09/28/2016. Good device, works perfe...
Samsung stop;)
Nice HQ and nice people.
Caution, unsightly business!
I bought a Samsung tablet from a campaign in summer 2017 that promised me a refund of 120 from Samsung (campaign "Urlaubskasse").
The device itself is OK, but I would like to warn you here at this point before participating in such cash-back campaigns from Samsung.
...
A great company and a great working atmosphere! Boss and staff are super relaxed. Having breakfast together is also part of it!
20 minutes waiting time at the hotline, then given up ...
Top is Samsung in the mobile phones, but the charging cable or the accessories are generally not really high-end manufactured or designed to last long.
Sorry Samsung, you lost a customer.
Sad that Samsung is working with a provider like einsAmobile and above all, that you in the online shop does not immediately make it clear that you do not order mobile phone contracts and tariffs with you but at einsAmobile. This is only visible after completion of the order processing! And then you...
Unfortunately, SAMSUNG has disappointed me in the smartphone high end sector. We have had very good experiences with "simple" smartphones from S3 Mini to S5 Mini in recent years. Camera Top. At the end of 2016 I bought an S7 and that despite the battery problems with the 9 model. After 2 years and 3...
Extra drove there, as recommended by the Samsung service. To write my complaint on the phone alone in a PC and annoy me about an unfriendly service force.
Bad equipment, warranty time around, box broken ...
Telephone service = totally incompetent - could not find my device first and needed 4 attempts for it - unfriendly until is no longer possible - I was on the phone shortly before raving - long story short - could not give any information! Told me that they call me back. We'll see....
Service????? I have a new Gear S2 Sport. Unfortunately, bought on holiday, invoice available. Giving back would be a bit complicated. Therefore, I turned to the service. But,
there is no one here. For a defective watch strap you should send the whole clock. Events can not be reconstructed the next ...
Very bad customer service and standard responses to complaints / inquiries. Under guarantee, my next smartphone will be from another brand.
Really the last one. The condensate drain of the refrigerator is constantly frozen on our new fridge / freezer combination. Samsung hires Operatec. Operatec a local repairer on site. The technician that Operatec commissioned on site has de-iced the process, but it keeps freezing over and over again....
I bought a Samsung Galaxi S3. After a few months, the phone got technical problems. By repairs, etc., unfortunately, no improvement, because I thought to me Samsung directly time to write whether goodwill, conversion or the like was possible.
Unfortunately only a standard mail with the answer that ...
I did not make any transaction, I just added my mastercard to Samsung pass and they removed all my money from my account?
This is criminal
Only 2 technicians work there. One makes customer service, the other repairs phones. Replacing the display of the S7 Edge should take AT LEAST 1 WEEK, rather longer. One could only hope that the repair would be quick, I was told. There is nothing signposted in this ugly and identical looking concret...
Bad service next cell phone will probably prefer an Apple iPhone.
Samsung is the very last! The three-month-old washing machine churns out clothes and the technician commissioned by Samsung certifies that the device is in perfect working order. That was the last Samsung device we bought and the machine is thrown out. Invest your money better than in Samsung produc...
ZERO POINTS!!! Two Galaxy Note mobile phones that break directly after the update. An Italian ruling by the European Union has condemned Samsung to have Samsung INTELLIGENTLY update it in such a way that the devices break down.
I never buy anything from Samsung anymore.
My personal impression is t...
The rating changed and the second star for the general quality of the products was also deducted after an incompetent employee on the hotline brazenly and cheekily lied to me on the phone.
Since Samsung is apparently not interested in customer loyalty, our business policy is now being adapted to th...
Very friendly people, but the information office woman does not know English seems to me abnormal. Especially because he works in a global company where English should be spoken. Otherwise everything is ok. Thank you!
Unfortunately, my Samsung smartphone fell off.
Didn't want to get it repaired and bought a new one.
When installing my new smartphone, I was no longer able to pair my GearFit2 Pro bracelet with the new device.
When installing on the defective device, a lock was hewn into GearFit2 that I, as owner...
Samsung Smartwatch purchased - destroyed in warranty repair by Samsung service partner - sent back to Samsung for a complaint - Quotation on original price of the clock received.
Despite multiple explanation and contact no sense of guilt. You stay at the expense. Even "unrepaired back" costs almost...
Confusing when you first get there, otherwise it works. Friendly staff who will help you.
Very good customer service. Cell phone was repaired free of charge despite the first rejection.
Worst service there is. Waited a week for a call back from an incompetent employee to get a false information. Never again Samsung !!!!!!!!
Everything fine. You feel as a customer in good hands #dankesamsung
Experienced customer advisor who dealt with my request quickly. Receive all information within 1 day. Waiting time was very short.
Pre-order and keep word? - unfortunately complete failure after I was previously a fan of Samsung ...
Incredible as the processing is here, one wonders if the dear employees are even interested in what to do without an unlimited waiting time!
I did not see worse than this company
I cannot comment on the customer service at this location, as none of my Samsung devices has been defective.
I associate the company name Samsung primarily with good HD televisions and - despite Seagate's takeover of this division some time ago - very durable hard drives.
Unfortunately, tests ...
Had a problem with a new mobile phone device which I have caused myself. I was helped quickly, competently and friendly. Great thank you !
Dear Samsung team,
I always liked to choose a Samsung device for my smartphone selection. The last time again, although I even let myself be carried away by the good offer from you to buy the top model for many 100 euros.
Part of the offer (brand added value) had to be paid an additional 99 eu...
Would love to buy the S8+ but after the way I was talked to by the online store Telephon support I would never buy their products. There was a problem with my online order and even though I received a confirmation email with an order number the order wasn't received into Samsung 's system. The woman...
Thanks Samsung but now is enough. Never again a TV from Samsung. The days are the 4th Samsung device in a row broken immediately after the expiration of the warranty. Immediately I mean 4 days to max 3 months after the end of the warranty period. This is certainly no coincidence. Since I prefer to b...
With the system update from Android 4.4 to Android 5.1.1, the technically assured features of the Bluetooth SIM Access Profile (SAP) connectivity disappeared on my S5-mini.
From Samsung Germany I learned by phone in drastic terms that I had bought an "EU device", and that I should contact Samsung A...
Is super nice staff and also has a department where you can try the gardens of ssmsung
Very impolite. Doesn't let customers finish talking. Here it is not a question of customer is king but the employee wants to be king. Also very uncultivated. But above all rude. If something is not possible, you can explain it nicely. If you want service, you have to face the competition
-email support terribly bad
the same smartphone sent in the 2nd time (same problem)
the queries by email need about 2 days to be answered
and even then none of the 5 questions will be answered
I don't mean that there was an attempt to explain it, but that it was simply not addressed and I was on...
Am completely with Samsung and their technology things. love it
No information & no help for expensive purchased devices