Eberhard S.

Review of Samsung Electronics GmbH

Really the last one. The condensate drain of the r...

Really the last one. The condensate drain of the refrigerator is constantly frozen on our new fridge / freezer combination. Samsung hires Operatec. Operatec a local repairer on site. The technician that Operatec commissioned on site has de-iced the process, but it keeps freezing over and over again. So every two days I have to pry out the bottom vegetable drawer and remove the water. Samsung says that Operatec must report that the device cannot be repaired. The local craftsman has already reported this to Operatec. Samsung is waiting for Operatec. Mannnnnn there really bursts the hat string. I would have preferred to buy Miele. Why do I as a customer actually have to run after everything?