Awful experience with a wash-dryer from SAMSUNG I ...

Awful experience with a wash-dryer from SAMSUNG I bought just a year ago: broken twice in a year, and although I bought an expensive extra guarantee from MEDIA MARKTto have it covered for 5 years, I'm currently awaiting since a month to get it fixed, since the service provider OPERATEC GMBH doesn't feel the urgency to come and check, after their first visit didn't solve the problem. I'd strongly recommend anyone to avoid buying such domestic appliances from SAMSUNG: they're of poor quality, and the service to fix them is even worse.
On the bright side, at least they aren't exploding as their phones