BJanni

Review of Samsung Electronics GmbH

Poor quality and even worse customer service! The ...

Poor quality and even worse customer service! The item no longer works a few days after the warranty has expired. (Price class 600) Goodwill was assured after telephone consultation, but NOT adhered to! I am still waiting for feedback from the technician; E-mails to the technician and to Samsung Germany are not responded to, instead an SMS is sent that the repair has been completed and thank you for my trust. ... I save more words!
Addendum: about 10 days later a technician came to repair the damage. It's nice, but the circumstances are annoying.