D.G. K.

Review of Samsung Electronics GmbH

The rating changed and the second star for the gen...

The rating changed and the second star for the general quality of the products was also deducted after an incompetent employee on the hotline brazenly and cheekily lied to me on the phone.
Since Samsung is apparently not interested in customer loyalty, our business policy is now being adapted to this circumstance.

Obviously, there is no one in this company who is capable of reasoning.

Example 1:
I wanted to reset the channels on a TV set. The channel search found all channels, but I couldn't find any sort function. A call to the hotline showed: there is no such thing. To sort the channels, I have to drag the channel list onto a stick, sort it on the PC with the Channel Manager and transfer it back to the TV using a stick. The problem is that there is no channel manager on the Samsung homepage.
I also find the idea of how my 88-year-old grandmother jumps back and forth between TV and PC with the stick not really amusing.

Example 2:
Why the station list transfer function can be found at a different position in the menu for each device type remains a mystery to me. Sense and logic don't seem to be behind it.

Example 3:
We have e.g. Currently 22 Samsung devices in use, including 16 TV sets.
After sorting the channel list in a channel manager and transferring it back to the stick, I wanted to use the highly praised convenience function, with which you can easily transfer a channel list from one device to another. But the astonishment was huge that almost every model has its own file storage standard and does not accept the station lists of other models.

Since the simple transfer of the channel list to other Samsung devices is not possible, I no longer have a really convincing reason to remain loyal to the brand next time I buy a TV and can also buy other, cheaper devices.

Thanks to the capable Samsung developers and decision-makers for this decision-making aid.