-email support terribly bad

-email support terribly bad
the same smartphone sent in the 2nd time (same problem)
the queries by email need about 2 days to be answered
and even then none of the 5 questions will be answered
I don't mean that there was an attempt to explain it, but that it was simply not addressed and I was only referred to an outdated and, above all, useless link that I have already criticized in my questions

-the chat support is much worse
directs you to another email address after just a few sentences (without success) the will to find a solution was not available in my opinion (as with email support)

-the phone support, however, is super / friendly (a big praise) and brings you further I now have the information that the smartphone from the actual workshop was sent to another company without any prior arrangement

- overall service and quality (support and product)
not rudimentary of the standard advertised by samsung in advertising tests, etc.

conclusion: so terrible and bad (like my way of writing :))