Martin M.

Review of Samsung Electronics GmbH

I strongly advise against the purchase of a Samsun...

I strongly advise against the purchase of a Samsung washing machine. I bought my washing machine (WF7AF5E3P4W, for about 500,00 EUR lush) three years ago and it is already broken. After my own research on the Internet confirmed that the defect occurs in very many customers. This is independent of use, because a technical module then fails "from nothing". Samsung then led me to their technical service provider, who answered me after my problem explanation only "Oh, the problem, because you are not the first". Then I contacted the customer service several times, expecting to receive a goodwill. Alternatively, I would have to pay 300.00 EUR for the repair. Instead of making concessions, I was informed via a series of standardized sentences that did not address the problem at all, to always sign a guarantee extension from the start. It was clear to me that it would never again be a washing machine of this manufacturer. Only bad.