Unfriendly-poorly accessible-no goodwill-too expen...

Unfriendly-poorly accessible-no goodwill-too expensive!

In November 2016, I ordered new toner from the printer menu of my Samsung printer and thought that I would make a pre-selection.
In a hurry - without price comparison! - I bought a rainbow kit CLT P4072C for 180EURO.
These kits are also available for 125 euros.
No matter- ordered from the manufacturer means at least no stress, I thought.
In March I tried to use a toner for the first time and noticed that I had caught the wrong size. First you get a case number under which you can call.
The hotline is of course always busy.
After several days, I reached someone who couldn't do anything with the case number.
For 180 euros you call more often. Sometime someone got me
an address from the costumer service said.
According to shop @ samsung and voc @ samsung, this was the complaints office that specialized in rejection.
Never again Samsung printers !!!