Service????? I have a new Gear S2 Sport. Unfortuna...

Service????? I have a new Gear S2 Sport. Unfortunately, bought on holiday, invoice available. Giving back would be a bit complicated. Therefore, I turned to the service. But,
there is no one here. For a defective watch strap you should send the whole clock. Events can not be reconstructed the next day. Last week, after 4 calls, I finally had someone on the phone who sent me a bracelet. Unfortunately yesterday got the wrong bracelet (one for a Gear 2 Classic). In order to get the right bracelet I have to send the wrong one back (of course, no problem) and then make a request in writing for a new band. In plain English, last week it went by phone this week, I have to submit a written application. Ridiculous. Now I have to forgive one more star. Wanted to give 0 stars. Samsung in the future NO THANKS