From the quality of the terminals to customer service for me the purest disaster ... Unfortunately, even after years no improvement. A particularly deterrent example for me is the online shop, which unfortunately does not quite meet my expectations in terms of organization, quality and customer service.
Galaxy S7 Edge bought for 700 - Pink line on the display, broken home button and no guarantee ....
The next one is definitely an iPhone
A great place. Very nice people. The visit to samsung was fun.
Can someone tell me if I can drive over there and leave my tablet for repair and the Apple Store. With my Galaxy Tab 3 10.1 WiFi the software is broken
Samsung Note 7, then bought the replacement shortly thereafter the feeder of the device. Purchased accessories have indeed taken back the I dealer, but Samsung is not ready to refund my shipping expenses here, as I am waiting since the 21.10.16 on the repayment of 828 euros from the Note 7, Samsung is stupid and thinks that it is 2- 3 weeks until the amount of the 7th grade is paid back. Great club! Samsung is now working since 21/10/16 with my money, a mess without end, as well as with my return shipping costs of the accessories which I can not continue to use.
Samsung says that the German end customer is stupid and can offer that one pulps everything with lapidary e-mails or does not respond to write-backs.
Samsung is the very last club and I will never again buy a device from them if so handled with the customer, one bears their problems in the purse of customers like me, am I a bank or even Croesus? I do not think so and what can I ask for if a device is taken back because of manufacturer deficiencies from the market and is confiscated. Hey Samsung, is the customer passing you around the most valuable way to do that with one ?! Also the fact that as a buyer I now dispose of the no longer usable electronic waste - garbage (power supply headphone cable replacement pins) for you also because you wanted ONLY the phone without everything, but so you can also save disposal costs.
Who asks me now if I am disappointed in this company, YES and that completely.
Thank you, Samsung, for giving you interest-free loans and for having to take extra money into Samsung's hands so that I can get rid of the unusable accessories.
On such a business behavior is shitty on it!
And I write this only because everyone else should also know how to deal with me specifically.
I've always been a fan of Samsung devices and have only bought Samsung for the past 10 years!
We have now ordered the samsung galaxy z fold 2.
I sent it to a friend abroad as a gift and applied for the EU activation code on December 18. At that time it was called 2-3 days. In the meantime more than 2 weeks have passed and I am told again and again "what work on it, that takes, wait another 2-3 days"
Last Monday I got a call with the 100% promise that I would get the code on 01.01.21 by email. Today I called again and was told that it has to be applied for again.
The device has only been lying around since 18 dec and cannot be used. The employees don't say what's going on either, they just say that it will take time and that we should wait.
But when it comes to paying off the installments, they have no patience and send reminders.
That is so outrageous, and it was the last product that I ordered from Samsung .... !!!!!
I am very unhappy with customer service. I only get flimsy answers and I'm really wondering why I ordered my new Samsung S9 directly from Samsung. The device is delivered BEFORE at many other retailers and is also cheaper through various promotions than on the Samsung homepage.
Now I have to complain about the exchange campaign. My flawless Galaxy S6 allegedly has scratches, nicks, touchscreen should not work etc pp. The cell phone was sent to this partner company in perfect and fully functional condition (proof photos were taken beforehand). Of course, I did not accept the ridiculous offer of 0 euros for my Galaxy S6, but as a customer I feel hugely pissed off by the whole range of attractions and procedures. That was a flop offer from SAMSUNG! Regret the purchase very much!
I will never again take part in the cashback campaign. At the end of June I bought a device for 999 euros with 100 euros cashback. After 1 month the device is traded for 899 euros. And as of today even for 789 euros at the dealer and the hammer is THE CASHBACK IS STILL NOT UP FOR ALMOST 3 MONTHS SEVERAL CALLS WERE NOTHING !!!
P.S.
Status as valid and amount instructed the money will come in the next few days has been for more than 1 month.
Payment should be made within 45 working days now 66 days are around.
Great service, I was given very competent advice. However badly signposted. In the main building you get told after cumbersome parking that you have to go to a completely different building. Hence 1 star deduction.
The products are - at least partially - really top, but the service and employees are really "the last thing". Unfortunately, I recently had an absolutely negative experience with Samsung with a pre-order.
Ordered on time - paid immediately - and then ... no consideration / no notification / no information despite various calls / to top it off, still outrageous and cheeky service staff!
No thanks ...
After I had already ordered a cell phone there in May, I wanted to order a cell phone there. Unfortunately the website refused to pay. Just on the subject: same credit card, but didn't work. The hotline suggested another browser because of cookie difficulties. So, instead of Internet Explorer again Vivaldi. Same result. The hotline again: probably a server problem, I should try it again. The M31 is available here for 239 euros. With Mr. Bezos it costs 40 euros more. Man, I thought Samsung was a world-class company and not a nerve-wracking squeeze company.
I don't understand the negative reviews. Only have 5 devices, but no device has ever been repaired. I have had the oldest device since 2003. We used all devices every day.
Absolutely miserable customer service and questionable guarantee provisions!
Background:
My soundbar HW-N950 no longer connects to my Samsung TV via TV-ARC due to a technical defect.
After analyzing the error, I received the answer that I should send in the Sounbar.
"Guarantee": Now it becomes shameful for Samsung, whose guarantee conditions for audio & video says and I quote "Send the device in a transport-safe packaging (not the original box). Say Samsung prescribes to the end user that it does not have its own original box At the same time, Samsung refuses to cover the packaging costs in my case about 30 .
The consumer advice center may u. a. decide.
The end consumer also remains on the postage costs, in my case 50. So a total of 80 and that at a soundbar. I wonder what the cost of a TV is.
I wonder if these provisions were chosen specifically?
In total I bought 6 Samsung devices in my household. a. because I read positive reviews about customer service. However, I can confirm this exactly 0 and will certainly not buy another Samsung device.
Catastrophic support
after 50 km and an hour of traffic jam I arrived at Schwalbach at 17:02 at the "Service" (haha) center. The "service" employee, who was counting the money in the cash register, told me that they had already closed and that I should come back on Tuesday. When he was told that there are people who also have to go to work for a cell phone costing 500 euros, he said bored that he couldn't change that. Alternatively I can use my cell phone for 3 WEEKS !!! send in (in which world do they live ?!). A replacement device cannot be provided because ATTENTION! "so many devices are sent in that one device cannot be made available to everyone". I've read a lot of bad things about Samsung support, but I couldn't imagine that it was so catastrophic ...
I am also very disappointed with the product quality. My LED TV has a panel defect after four years of normal use. My next TV will definitely not be a Samsung.
One of the worst experiences in life!! Just want to ask Customer Service Management here what kind of customer orientation your employees have?
You are a shame for Samsung as a Brand..
The smartphones from Samsung are always fast and have a decent price, but some 4K Smart Tvs for 600 euros that are advertised as a premium model are not premium but are too dark in terms of brightness and have a bad tone and surfing the Internet is not really fast because only a quad core processor is installed Websites can definitely not be accessed in 2 seconds
Samsung only received the two stars for a very good phone call and good set-up of a TV set in 2013.
- In the past, Samsung had rather disappointed us, e.g. with a combination microwave. The broken, ceramic catch under the plate was sold for almost the price of gold.
- A Galaxy S5 in recent years has been a catastrophe. The internal memory wasn't even enough for the usual Google apps!
And - above all - the main activity with the device was charging.
- Technology, software and service for the Galaxy A50 are almost underground. On November 26th, 2020 we received an apology by email from Samsung, neither help nor device or money.
After the infamous November update, suddenly Google Fit stopped working. We couldn't find the training activities anymore. Customer service was friendly but helpless. An appointment for a callback by a Samsung tutor has been arranged.
He just explained: The software is on the device, but not from us. Neither advice nor help from Mr N.
After resetting to the factory settings, I managed to get the device working again in about two days. About 60% of the apps and the data were gone despite multiple backups. The well-known backup methods from Google and Samsung do not exactly back up completely.
That's a service in the age of digitization.
Samsung has actually rationalized the jack plug in its top S20 cell phone models. It's just unbelievable how you can simply ignore the customer's request. Of course, there are no headphones left either. And no: Buying an additional adapter is NOT an option, just cheeky.
Catastrophe! Guarantee cases are mediated to outrageous third-party companies who only want to make money. You are no longer helped. You hang in queues forever. Every employee tells a different lie ... never Samsung again
The quality of the cell phones is really below all pig. Cheapest parts. If something fails, everything is done within the guarantee period to blame the customer. Then there are many unqualified statements. The employees are encouraged to just tell customers crap without any background. The employees are not even aware of their own technical specifications. Technical background knowledge? Not there. Exactly for this reason, Samsung ONLY brings household electronics into my house. At least that works, mostly.
I have the S5 and I'm totally satisfied and I have a TV from samsung synonymous smart TV
I have to think again if I buy myself a Samsung device again. After the update 6.0.1, the app "CW Photobook" was simply installed on my * Samsung Galaxy S5 * as a supplement. Furthermore, everything does not work porelessly on the mobile phone, probably because the mobile phone is programmed so that it destroys itself over time. Meanwhile, when I enter my unlock code, the phone tells me that he is wrong, although I enter the daily at least 30-40 times. After 5 tries it was locked for 30 seconds, only after the restart it worked again, I'm curious how long it will remain until it gives me an error again.
Totally useless and failure to live up to what is promised, until 17 o'clock extra the express delivery fee paid for the price of the cell phones, but the next day has not come, so useless and do not keep their promise, 4 euro does not matter (although if not you have to meet and reimburse yourself), but if you offer such a service - you have to comply with this ...
Hello i would not recommend you Samsung smartphone because you do not want to fix anything i have a display hurt top right is a yellow stripe that bothers before the repair he was still easy to see since the repair he has become stronger i am very disappointed with Samsung i will In any case no cell phone anymore I was really accused by all the staff that was a foreign intervention I did not open 100% of the smartphone I bought it at an electronics store and now I'm accused of breaking my smartphone myself I'm very I was angry with the lawyer I hope he gets more out I recommend you if you have such a problem goes to the police and the lawyer I still have warranty where I can not get but I should pay the repair itself says Samsung I am very disappointed I will now be right to claim warranty.
Unfortunately, existing customers are not served properly here. Warranty cases are sealed on the grounds that the product was not bought in Germany. In my case it was a simple bracelet. Sorry very disappointing. Samsung assistance 0 points. Apple has 1 more customers for this.
Samsung lets its customers hang because you buy expensive equipment and get after two years no support more would be better times to punish the manufacturer and no longer buy.
Unbelievable that you have to set up the TV device via mobile phone to share his location. Annoying apps you can not remove and caustic advertising.
We have laptops and cell phones from different vendors. With all providers it is possible to project the current display on 2 different TV sets with sound. Not with the Samsung Galaxy Tab S5e. Not even on a Samsung TV with Samsung Smart View ????
really really good
I was helped immediately
no long wait loop or something
Really great
Device defective 9 months after warranty unspeakable service, never again, the last thing you can buy !!
Samsung tv still has a guarantee, sends me servants and wiser the company has no experts and now Samsung is refusing the guarantee because the company is unable
Galaxy S3 from one day to another no picture more a repair under the warranty NOS! Keep your Korean cheap crap on you !!!
Tab S10 complete failure, no spare parts - money and material destruction! Very bad mark for Samsung and its authorized workshops. Dumbing down the end consumer!
On December 27, 2019, I ordered a Samsung Galaxy Watch Active 2, which I have not received to date. After multiple requests, the support gave me hypocritical excuses "I should be patient". In the meantime, I have canceled the purchase contract. However, Samsung does not want to reimburse the purchase price of 439 euros. Absolutely dubious business that I would not have expected from a company like Samsung. Tomorrow the matter goes to the lawyer. In the future I will do without Samsung products.
Bad service!!! Worse the Logistic or Semiconductor .. insidious and lying employees like Manfred Steiner, Andreas Wichner and Co. Nobody can be so social !!! Worst HR in Schwalbach! Incitement to assassination, bullying etc.
Good devices as long as they work - no support that I could use.
No matter what Samsung support is about - in 4 years I have never received help, just excuses. Pity!
It was a bit long ago, but at that time there was no way to rate Samsung Electronics or their products.
Back in 2008, when we moved into the new house, we ordered and bought a double-sided Samsung refrigerator (RSE8KGPS1XEG) for around 3500 euros. Back then it had almost everything you would expect from a refrigerator. Unfortunately, it broke after three and a half years and the following parts had to be replaced, cooling unit and the display. We then paid around 300 euros to replace the aggregate. The company that had carried out the repairs then informed us that the display was no longer available or available.
So we had to use the refrigerator without ice, which annoyed us very much.
I communicated this directly to Samsung Electronics in Schwalbach. However, there was no response or apology whatsoever which made us very upset.
A refrigerator for 600 euros would have lasted 10 years and a Samsung refrigerator for 3500 euros had not even lasted over 3.5 years. Despite multiple complaints, Samsung did not respond.
We then said goodbye to all Samsung devices (TV, notebook, cell phones, dust robots, refrigerators, etc.) and have only been using competing models such as Apple, LG, etc. since then.
At least these do not break after 3.5 years and the spare parts are still available.
A company that advertises that much money should work more on service and customer satisfaction than a company from a third country.
