Samsung Electronics GmbH Review

Unbelievably bad service! Never again a Samsung TV.
Here is a small overview of the rendered "Premium" service on a "Premium" TV:

+ Defective device delivered
+ Hotline wants to send technicians instead of exchanging
+ Shop Support forgets to hire technicians
+ According to the hotline, the device will be replaced
+ According to hotline no exchange possible
+ Device should be exchanged for mail "from the top" according to employees
+ Device is not replaced
+ Technician assigned
+ Technician comes with broken panel
+ Technician again commissioned
+ Technician comes back with broken panel
+ Technician again commissioned
+ To call back via email, was of course ignored
+ Service is shuffled between departments
+ nobody feels responsible or even thinks to solve the case

No contact has been possible for one month, commitments and recalls are not respected.

Incompetent and snarky tech support. Feels almost like you are in a parody of bad IT support.

My cell phone went out for 3 days beyond the end of the warranty and after sending it to LetMeRepair, a software error was found and then Samsung took over the repair costs out of goodwill!
I often had to call customer service and my request was always resolved immediately and I got the information I asked for. Therefore, I am a satisfied Samsung customer so far !!!
Many Thanks !

A trouble-free, quick - comment-free repair of the battery within the warranty period.
Device was completely checked after 5 days and updated again!
Can only recommend this service address !!! Great - thanks

Awful experience with a wash-dryer from SAMSUNG I bought just a year ago: broken twice in a year, and although I bought an expensive extra guarantee from MEDIA MARKTto have it covered for 5 years, I'm currently awaiting since a month to get it fixed, since the service provider OPERATEC GMBH doesn't feel the urgency to come and check, after their first visit didn't solve the problem. I'd strongly recommend anyone to avoid buying such domestic appliances from SAMSUNG: they're of poor quality, and the service to fix them is even worse.
On the bright side, at least they aren't exploding as their phones

Bad parking situation. For delivery and pickup. Best for two.

I did not buy anything from them but they stole my money in my credit card. Without my authorisation. I report to my bank waiting what will happen

The warranty of my mobile had expired for 2 months, but Samsung took over the repair costs, it took only 5 days because my cell phone went back.

Very incompetent staff at the reception, as well as employees at the customer service. Only on the basis of very faulty information from a repair shop without a separate check reject a warranty case. I miss the words, the big Samsung is getting ready for a repair !! Embarrassing never again a Samsung. It lives iPhone there have never had problems.

Unfriendly-poorly accessible-no goodwill-too expensive!

In November 2016, I ordered new toner from the printer menu of my Samsung printer and thought that I would make a pre-selection.
In a hurry - without price comparison! - I bought a rainbow kit CLT P4072C for 180EURO.
These kits are also available for 125 euros.
No matter- ordered from the manufacturer means at least no stress, I thought.
In March I tried to use a toner for the first time and noticed that I had caught the wrong size. First you get a case number under which you can call.
The hotline is of course always busy.
After several days, I reached someone who couldn't do anything with the case number.
For 180 euros you call more often. Sometime someone got me
an address from the costumer service said.
According to shop @ samsung and voc @ samsung, this was the complaints office that specialized in rejection.
Never again Samsung printers !!!

Poor quality and even worse customer service! The item no longer works a few days after the warranty has expired. (Price class 600) Goodwill was assured after telephone consultation, but NOT adhered to! I am still waiting for feedback from the technician; E-mails to the technician and to Samsung Germany are not responded to, instead an SMS is sent that the repair has been completed and thank you for my trust. ... I save more words!
Addendum: about 10 days later a technician came to repair the damage. It's nice, but the circumstances are annoying.

I strongly advise against the purchase of a Samsung washing machine. I bought my washing machine (WF7AF5E3P4W, for about 500,00 EUR lush) three years ago and it is already broken. After my own research on the Internet confirmed that the defect occurs in very many customers. This is independent of use, because a technical module then fails "from nothing". Samsung then led me to their technical service provider, who answered me after my problem explanation only "Oh, the problem, because you are not the first". Then I contacted the customer service several times, expecting to receive a goodwill. Alternatively, I would have to pay 300.00 EUR for the repair. Instead of making concessions, I was informed via a series of standardized sentences that did not address the problem at all, to always sign a guarantee extension from the start. It was clear to me that it would never again be a washing machine of this manufacturer. Only bad.

4 security updates in a month, who's going to buy a junk like that? Unable to throw a working phone on the market, Apropo Throw, what does "Gorilla Glass" mean ??????? You are not able to install stable plastic, rather glass which is scratched and worn after 10 minutes of use. Fernostschrott high 10! Only Assis who have no money for a reasonable phone, have to do your scrap. Once Chinese scrap, and never again !!!

Samsung Germany already has a big problem. It can be assumed that Mister Man Young Kim, General Manager, has not taken hold of this branch. Why are there such bad recessions? I have a problem with them too. I bought an S20 Ultra through Samsung Shop. Was also delivered, albeit after a few days. The device came and the battery was always empty after 10 to 12 hours. Since my previous device S10 was mean better even though the battery is smaller. So Samsung was contacted. I was offered an exchange. The S20 was returned. Verifiably also arrived at the Kuehne & Nagel freight forwarder. When asked when the new device will arrive, answer "As soon as the device has been received in the system, we will initiate shipping of the replacement device.
Please have a little patience". How long does a company take Samsung to post in the system? Why do you at Samsung think why you buy a smartphone? Patience at a price of around 1,300.00? Dear Mister Man Young Kim, is that your philosophy of how people work at Samsung? I can not imagine that.

For the second time I have to send in my S8 because of problems with the camera. Then the device was also damaged in the repair. Very bad service!

Samsung Online Shop - NEVER AGAIN! To keep it short: One week after ordering only part of the order, although allegedly everything immediately available. That without any comment. Shop hotline is not available by phone. Emails are not answered. Full delivery was only after escalation by PayPal (I paid with PayPal). Proper return of the goods is not possible - the return labels are simply refused. I then kept the goods - simply for fear of no money and no goods to stay. After I read at testberichte.de - what the others have experienced in "Samsung service" too. Simply unbelievable, what the company Samsung allows here in Germany! I have a lot of Samsung devices in my household. But most likely I will not buy Samsung devices anymore. A star is too much for something ....

Former "Samsung Fan".

SAMSUNG has been making the best products for many years.
Great service and support in this Samsung store :)

The service is underground, a telephone contact for problems impossible, service emails are answered only after multiple reminders and this in a surprisingly outrageous undertone.

Just a reminder: Without us consumers, Samsung would never have grown as a laundry soda as big as the company is. So think a little about your oh so snooty "service" employees from Samsung where you can quickly fall back .....

It's a shame that the fingerprint sensor on the S20 Ultra is such a disaster. Every day you get angry several times. The camera is hardly better than on my previous Note9. The price-performance ratio doesn't fit anymore ...

So far, I've been a big fan of Samsung's products and Samsung's service. From today on, I won't buy anything from the Samsung online shop! I observed an offer for a Note 20 for several days and when I wanted to buy it for the offer price of 630 I saw that the price had been raised to 899 . I think it's more than brazen after 3 days of an offer that should run for 20 days to increase the price in this way. As long as the price of the original offer is not offered again, I will probably look around for another manufacturer in the future, where you as a customer will not be processed in such a way !!!!

The recessions say it all! I have to admit that my Samsung phone works well, but the service and the TV are really bad !!! This happens when you switch off the microphone on the top-of-the-range model (EUR> 3000 .-) - an annoying moving text forces you to switch the microphone back on - costs 10% of the screen - annoying and can only be remedied if the microphone is activated or gesture control is deactivated. After one year of customer support and three weeks without TV, no improvement, no call, no response - I gave up !!!

Addendum:
Got replaced 10%, but the TV didn't even last four years, although I was assured that Samsung's TVs lasted much longer ...

I have had the Samsung Galaxy s6 edge + for a long time.
Wonderful device. Was of course a change from a Windows mobile phone. The hands-free system on my xc 60 worked perfectly with the S6. However, after a few months, the connection in the car always broke shortly after detection. So that I operated my old cell phone with a 2nd card in the car.

All efforts by Samsung to solve the problem have failed. Replacement of parts - several technicians tried. The last option: it must be on the Volvo hands-free system. To the Volvo dealer who could not find a fault and who was not aware of the problem.

So expensive smartphone - but does not work with my hands-free system. All efforts were in vain!

About 3 weeks ago an automatic update was installed on the S6 and lo and behold: Now the S6 works again with the hands-free system from the XC 60!

I bought 2 Galaxy s8 After the new update, our cell phones are often scrap
Wlan crashes and other problems called Samsung the answer is that the new update does not support the rapiter that makes me think you buy 2 new cell phones and Samsung does such a stupid software update and suddenly you cannot access the internet that's something from annoying the cell phones are unusable you can not do it and Samsung does not take action against it we now use the Internet at home only from our network provider and pay for DSL which we can not use thanks to Samsung. when I think about it my heart hurts .
If I knew Samsung was making such bad software I would never have bought the phones.

Problems with my Samsung monitor just purchased. Merchant Amazon can not help. Samsung Helpdesk does not work on the weekend. Called on Monday - wrong employee, but colleague calls back at 12.30. He does not. Called again + learned 12.30 means 12.30 in 30 minutes. Now I'm waiting again - more than 30 minutes. No call, no help and the part goes back. How the device so the service - significant weaknesses

Kastrophaler Email customer service in the case of a heavily swollen original battery (the declared always with Samsung charger correctly charged and otherwise treated with care). Photo of the defective battery + from an intact no name part for the same device I have set here.

I am afraid of a fire hazard and therefore asked how best to dispose of it (precautionary measures during transport?). No answer to the problem, just hint that warranty expired and no reclamation possible. So you lose customers and opinion leaders.

samsung galaxy s20 ultra camera glass cracked without external influences and Samsung just talks himself out and withdraws a complete 2 year warranty and guarantee due to a voltage crack in the bottom left of the camera cover and does not repair!

Greetings from a former Samsung crazy!

I've only had bad experiences with Samsung home appliances and their "customer service". Customer service workshops are rarely allowed, so travel is very rare and expensive. A Samsung microwave said goodbye once within the warranty, the second 2 months afterwards. No goodwill, so in the scrap the 450 . Samsung Side by Side fridge-freezer combi: a recall after 1.5 years due to fire risk, after 5 years huge, very large expensive repair completely scrapped after 8 years (1600 ). I just looked at the ratings for the device on Amazon: 2.6 out of 5 *, most of them have now also been scrapped. That was my complete experience with Samsung. Now Bosch, Siemens, Miele, Liebher and Co. again. No more Samsung home appliances.

Why do you send your ads to our e-mail addresses? You have nothing to do? You don't give your addresses yourself. You demand us to give us yours. Then you send us sapmas. you litter our mailbox. Be ashamed.

Original spare parts in the own shop / on the Internet for Gear S2 one searches in vain. Customers are not enlightened in the chat about follow-up costs. Estimate of just over 300 EUR for the repair of a torn bracelet. After several weeks, still no evidence that allegedly even more at the clock is broken ...

The very last one! No service nobody available! Hours on hold!

The mobile phones are all first cream! My Galaxy Watch my S10 + and my Tab S5 from Samsung am very satisfied! Short waiting times at the hotline and competent advice! In my eyes, Samsung is the best!

i buy a pack from samsung with my cridit card they take all my money from the card

The Samsung Electronics Center in Schwalbach is really extremely impressive. The building looks very good, especially from the inside. The ladies at the reception are also extremely friendly and very helpful. I give it 5 stars.

There really is no such thing, you rip-offs
You can't do more than cheat, be nice in court

Worst online shop / customer service I have ever had to deal with. Good customer service is different.

No more DTS support for Samsung TVs since 2018, so a great brand for silent movie fans.

Samsung S6: No more updates 18 months after purchase

Bought a Samsung smartphone for my wife. Should be the most recent. That was the S7 - it was on fire and was withdrawn. So for about 400 EUR the "mature" predecessor S6 bought on recommendation. Delivered on 09/28/2016. Good device, works perfectly, woman is satisfied.
At the beginning of April 2018 the message: Support for S6 will be discontinued. 10 days later this is put into perspective. Still: No promise of regular updates, which, I suspect, will soon run out without a hitch.
For my part, I WILL NOT BE PURCHASING A SINGLE PRODUCT FROM Samsung. I had already ordered an A6 tablet - based on my experience with the S6, I sent it back within the withdrawal period.

Samsung stop;)

Nice HQ and nice people.

Caution, unsightly business!
I bought a Samsung tablet from a campaign in summer 2017 that promised me a refund of 120 from Samsung (campaign "Urlaubskasse").
The device itself is OK, but I would like to warn you here at this point before participating in such cash-back campaigns from Samsung.
To do this, you have to upload the invoice etc. after purchase - as far as everything is good. However, there was then a request for a detail in which I should send a photo of the outer packaging of the device within a week - which of course is not necessarily possible during the holiday period if you do not have your outer packaging with you on vacation.
I take something as a deliberately chosen trick, so as a very ugly business practice not only from the processing company, but also from Samsung itself. Both refused to pay back with reference to the terms and conditions.

A great company and a great working atmosphere! Boss and staff are super relaxed. Having breakfast together is also part of it!

20 minutes waiting time at the hotline, then given up ...

Top is Samsung in the mobile phones, but the charging cable or the accessories are generally not really high-end manufactured or designed to last long.



Sorry Samsung, you lost a customer.

Sad that Samsung is working with a provider like einsAmobile and above all, that you in the online shop does not immediately make it clear that you do not order mobile phone contracts and tariffs with you but at einsAmobile. This is only visible after completion of the order processing! And then you write in the shop: mobile immediately available and the other shop says: ne that's not true. In my opinion, this is checked for unfair competition!

Unfortunately, SAMSUNG has disappointed me in the smartphone high end sector. We have had very good experiences with "simple" smartphones from S3 Mini to S5 Mini in recent years. Camera Top. At the end of 2016 I bought an S7 and that despite the battery problems with the 9 model. After 2 years and 3 months it is now without function. Battery and motherboard lt. Estimate 347 Euro by LetMeRepair in Hamburg. No goodwill or the like on the part of Samsung. Hotline is friendly and very hard-working. Nevertheless, I am gone and now have an iPhone XR ...

Extra drove there, as recommended by the Samsung service. To write my complaint on the phone alone in a PC and annoy me about an unfriendly service force.

Bad equipment, warranty time around, box broken ...

Telephone service = totally incompetent - could not find my device first and needed 4 attempts for it - unfriendly until is no longer possible - I was on the phone shortly before raving - long story short - could not give any information! Told me that they call me back. We'll see....

Service????? I have a new Gear S2 Sport. Unfortunately, bought on holiday, invoice available. Giving back would be a bit complicated. Therefore, I turned to the service. But,
there is no one here. For a defective watch strap you should send the whole clock. Events can not be reconstructed the next day. Last week, after 4 calls, I finally had someone on the phone who sent me a bracelet. Unfortunately yesterday got the wrong bracelet (one for a Gear 2 Classic). In order to get the right bracelet I have to send the wrong one back (of course, no problem) and then make a request in writing for a new band. In plain English, last week it went by phone this week, I have to submit a written application. Ridiculous. Now I have to forgive one more star. Wanted to give 0 stars. Samsung in the future NO THANKS

Very bad customer service and standard responses to complaints / inquiries. Under guarantee, my next smartphone will be from another brand.

Really the last one. The condensate drain of the refrigerator is constantly frozen on our new fridge / freezer combination. Samsung hires Operatec. Operatec a local repairer on site. The technician that Operatec commissioned on site has de-iced the process, but it keeps freezing over and over again. So every two days I have to pry out the bottom vegetable drawer and remove the water. Samsung says that Operatec must report that the device cannot be repaired. The local craftsman has already reported this to Operatec. Samsung is waiting for Operatec. Mannnnnn there really bursts the hat string. I would have preferred to buy Miele. Why do I as a customer actually have to run after everything?

I bought a Samsung Galaxi S3. After a few months, the phone got technical problems. By repairs, etc., unfortunately, no improvement, because I thought to me Samsung directly time to write whether goodwill, conversion or the like was possible.
Unfortunately only a standard mail with the answer that I should deal with the dealer. Too bad that the customer is also at Samsung between manufacturers and dealers "wiped out". Well, the next phone will probably no longer be Samsung.

I did not make any transaction, I just added my mastercard to Samsung pass and they removed all my money from my account?

This is criminal

Only 2 technicians work there. One makes customer service, the other repairs phones. Replacing the display of the S7 Edge should take AT LEAST 1 WEEK, rather longer. One could only hope that the repair would be quick, I was told. There is nothing signposted in this ugly and identical looking concrete block. You have to park at ALDI because otherwise there are only 9 public parking spaces for the whole complex. I should send in my phone, that would probably go faster. I am really satisfied with the device, except for the pixel error, everything is fine: D The support is so subtle that I no longer buy anything from Samsung. The devices are great, but if you need support you are lost. Support only shows the quality of a manufacturer. THANKS FOR NOTHING SAMSUNG!

Bad service next cell phone will probably prefer an Apple iPhone.

Samsung is the very last! The three-month-old washing machine churns out clothes and the technician commissioned by Samsung certifies that the device is in perfect working order. That was the last Samsung device we bought and the machine is thrown out. Invest your money better than in Samsung products!

ZERO POINTS!!! Two Galaxy Note mobile phones that break directly after the update. An Italian ruling by the European Union has condemned Samsung to have Samsung INTELLIGENTLY update it in such a way that the devices break down.
I never buy anything from Samsung anymore.
My personal impression is that I have been cheated by them.
The most expensive cell phone of which and after 2-3 years it is broken by their update.
I even called 3x and asked to speak with superiors. It has been denied everything and zero-point willingness to take responsibility for the economic damage they inflict on their customers.

The rating changed and the second star for the general quality of the products was also deducted after an incompetent employee on the hotline brazenly and cheekily lied to me on the phone.
Since Samsung is apparently not interested in customer loyalty, our business policy is now being adapted to this circumstance.

Obviously, there is no one in this company who is capable of reasoning.

Example 1:
I wanted to reset the channels on a TV set. The channel search found all channels, but I couldn't find any sort function. A call to the hotline showed: there is no such thing. To sort the channels, I have to drag the channel list onto a stick, sort it on the PC with the Channel Manager and transfer it back to the TV using a stick. The problem is that there is no channel manager on the Samsung homepage.
I also find the idea of how my 88-year-old grandmother jumps back and forth between TV and PC with the stick not really amusing.

Example 2:
Why the station list transfer function can be found at a different position in the menu for each device type remains a mystery to me. Sense and logic don't seem to be behind it.

Example 3:
We have e.g. Currently 22 Samsung devices in use, including 16 TV sets.
After sorting the channel list in a channel manager and transferring it back to the stick, I wanted to use the highly praised convenience function, with which you can easily transfer a channel list from one device to another. But the astonishment was huge that almost every model has its own file storage standard and does not accept the station lists of other models.

Since the simple transfer of the channel list to other Samsung devices is not possible, I no longer have a really convincing reason to remain loyal to the brand next time I buy a TV and can also buy other, cheaper devices.

Thanks to the capable Samsung developers and decision-makers for this decision-making aid.

Very friendly people, but the information office woman does not know English seems to me abnormal. Especially because he works in a global company where English should be spoken. Otherwise everything is ok. Thank you!

Unfortunately, my Samsung smartphone fell off.
Didn't want to get it repaired and bought a new one.
When installing my new smartphone, I was no longer able to pair my GearFit2 Pro bracelet with the new device.
When installing on the defective device, a lock was hewn into GearFit2 that I, as owner of my Gear, can no longer unlock, although I have access to my Samsung account, I was able to remove the device there, but the lock remained in it.
For unlocking on site, Samsung has now charged me 29.90 on the line, which I find to be a big mess.
I did not decide during the original installation that an additional lock that cannot be unlocked by me should be hewn into my Gear. At least one should be explicitly advised here during the installation.
At the latest with access to my personal Samsung account I, as the OWNER, MUST have the power to unlock the device myself.
These fitness bracelets are not so valuable now either.
I would have expected here from Samsung Center on the Zeil goodwill on site and would not drive home again, write to Samsung Germany etc. etc., I have no time and no desire for that.
For me after 10 years of Samsung smartphones and tablets, etc., the last product I bought from Samsung.
I don't let my money be pulled out of my pocket.

Samsung Smartwatch purchased - destroyed in warranty repair by Samsung service partner - sent back to Samsung for a complaint - Quotation on original price of the clock received.
Despite multiple explanation and contact no sense of guilt. You stay at the expense. Even "unrepaired back" costs almost as much as a used watch. Pure rip-off without the circumstances and to consider in detail. Never again!
At a company this size is an underground customer service.
Others can do better!

The reviews speak for themselves!

Confusing when you first get there, otherwise it works. Friendly staff who will help you.

Very good customer service. Cell phone was repaired free of charge despite the first rejection.

Worst service there is. Waited a week for a call back from an incompetent employee to get a false information. Never again Samsung !!!!!!!!

Everything fine. You feel as a customer in good hands #dankesamsung

Experienced customer advisor who dealt with my request quickly. Receive all information within 1 day. Waiting time was very short.

Pre-order and keep word? - unfortunately complete failure after I was previously a fan of Samsung ...

Incredible as the processing is here, one wonders if the dear employees are even interested in what to do without an unlimited waiting time!
I did not see worse than this company

I cannot comment on the customer service at this location, as none of my Samsung devices has been defective.

I associate the company name Samsung primarily with good HD televisions and - despite Seagate's takeover of this division some time ago - very durable hard drives.

Unfortunately, tests of HDDs by computer magazines usually evaluate the access times and data rates during write and read processes.

However, m is of much greater relevance. E. the permanent availability of data once stored.
I don't mind maybe having to wait a little longer for access. This hurts far less than the irretrievable loss of beloved personal memories, for which there is usually no complete and current backup. The main thing is that the hard disk then works as permanently as possible.

In this regard, the hard drives from Samsung can really score. I have partially installed them for data backup and as film drives in external housings and two internally. My system hard drive from 2007 is still running without bad sectors. Under no circumstances will I exchange them for a younger, faster and therefore apparently better model.

The star deduction is only for the sale of the hard disk division.

Had a problem with a new mobile phone device which I have caused myself. I was helped quickly, competently and friendly. Great thank you !

Dear Samsung team,

I always liked to choose a Samsung device for my smartphone selection. The last time again, although I even let myself be carried away by the good offer from you to buy the top model for many 100 euros.

Part of the offer (brand added value) had to be paid an additional 99 euros in order to receive the 360 degree camera and the VR glasses.
I looked at the value of the devices at the time of the offer and then decided, yes, the offer is good and I accept.

Now. The purchase of the smartphone is now many months ago. Neither VR glasses nor a 360 degree camera have found their way to me. Now I have already seen that the value of the devices at that time has dropped sharply.
I no longer need the devices.

So Samsung actually managed to get me to buy an insanely expensive device without delivering the promised "added value".

Absolutely outrageous! Future smartphone decisions on my part will now benefit your competition.
Just a drop in the ocean for you, but this experience will surely also interest my surroundings.

Kind regards
fisherman

Would love to buy the S8+ but after the way I was talked to by the online store Telephon support I would never buy their products. There was a problem with my online order and even though I received a confirmation email with an order number the order wasn't received into Samsung 's system. The woman I talked to on the phone was extremely rude and told me it's not her problem and she would refused to let me speak with her boss, wouldn't give her name and finally hung up on me! Imagine how the service is if they do this to someone trying to buy a new phone! Stay away!

Thanks Samsung but now is enough. Never again a TV from Samsung. The days are the 4th Samsung device in a row broken immediately after the expiration of the warranty. Immediately I mean 4 days to max 3 months after the end of the warranty period. This is certainly no coincidence. Since I prefer to buy a cheap Chinese box because I'm not annoyed if broken. It's not that Samsung devices are among the cheap ones on the market.

With the system update from Android 4.4 to Android 5.1.1, the technically assured features of the Bluetooth SIM Access Profile (SAP) connectivity disappeared on my S5-mini.
From Samsung Germany I learned by phone in drastic terms that I had bought an "EU device", and that I should contact Samsung Austria.
Samsung-Austria announced by mail: "As of update 5.1, the rSAP profile has been removed from the system by Google. Unfortunately, it is not possible for us to retrofit this function on your Austrian device.
The colleagues in Germany have bypassed this using an app.
For more detailed information, please contact our colleagues in Germany.
You may be able to download them on your Samsung Galaxy S5 Mini. "
(See also my review on Samsung-Austria.)

For the fact that Samsung downgraded technically assured performance features simply by "update?", And leaves the customer in the rain, the one star is already too much.

Samsung itself offers at least one distinctive example of high customer satisfaction and sustainable and efficient customer loyalty.

In order to use my hands-free kit, I can buy a new (different) phone.
Thanks a lot to Sam Sung.

Is super nice staff and also has a department where you can try the gardens of ssmsung

Very impolite. Doesn't let customers finish talking. Here it is not a question of customer is king but the employee wants to be king. Also very uncultivated. But above all rude. If something is not possible, you can explain it nicely. If you want service, you have to face the competition

-email support terribly bad
the same smartphone sent in the 2nd time (same problem)
the queries by email need about 2 days to be answered
and even then none of the 5 questions will be answered
I don't mean that there was an attempt to explain it, but that it was simply not addressed and I was only referred to an outdated and, above all, useless link that I have already criticized in my questions

-the chat support is much worse
directs you to another email address after just a few sentences (without success) the will to find a solution was not available in my opinion (as with email support)

-the phone support, however, is super / friendly (a big praise) and brings you further I now have the information that the smartphone from the actual workshop was sent to another company without any prior arrangement

- overall service and quality (support and product)
not rudimentary of the standard advertised by samsung in advertising tests, etc.

conclusion: so terrible and bad (like my way of writing :))

Am completely with Samsung and their technology things. love it

No information & no help for expensive purchased devices