Samsung Germany already has a big problem. It can ...

Samsung Germany already has a big problem. It can be assumed that Mister Man Young Kim, General Manager, has not taken hold of this branch. Why are there such bad recessions? I have a problem with them too. I bought an S20 Ultra through Samsung Shop. Was also delivered, albeit after a few days. The device came and the battery was always empty after 10 to 12 hours. Since my previous device S10 was mean better even though the battery is smaller. So Samsung was contacted. I was offered an exchange. The S20 was returned. Verifiably also arrived at the Kuehne & Nagel freight forwarder. When asked when the new device will arrive, answer "As soon as the device has been received in the system, we will initiate shipping of the replacement device.
Please have a little patience". How long does a company take Samsung to post in the system? Why do you at Samsung think why you buy a smartphone? Patience at a price of around 1,300.00? Dear Mister Man Young Kim, is that your philosophy of how people work at Samsung? I can not imagine that.