no longer recommend. I have been a customer for 7 years. The first 6.5 years I was very happy with Ptera. Unfortunately the last 6 months of unreliable internet along with extremely poor customer support drives me to write this review. I am a remote worker in the IT industry and have the PRO (...
We live at the foot of a mountain surrounded by old growth Cedar trees. No one could provide internet for us. Not our landline provider ... too far from the hub. Not our cell phone provider .... bundle and get internet. Oops, we can't help you afterall. Not our satellite provider ... you only get on...
Economical and dependable service.
All I expected.
Super friendly installers, my apartment is kind of unique and they were really accommodating. Speeds are better than Comcast!
Ptera, Inc. has provided service to Kilgore Construction, Inc. at a variety of our job sites. They are hands down the fastest, friendliest service in our area. They continually go above and beyond providing service quickly and for very competitive prices. They will continue to be our go to for inter...
Switched from Comcast business service to Ptera. With comcast we had hidden fees, hidden contract fees and extremely poor customer service. With Ptera everything has been very simple and straightforward. no hidden fees, easy access if we ever need help, and a much better phone system. If your lookin...
Excellent customer service. Prompt to get back to me. We were with Comcast previously and our rates kept going up. I ve never experienced that with Ptera, that tax is even included in the price. I highly recommend Ptera!!!
We've subscribed to PTERA Wireless for several years. They've given excellent service, have alway been responsive to service questions and we have appreciated efficient continuity of service at a much more reasonable price than a former provider.
Excellent customer service, super fast Internet...a great experience! Ptera is a supporter of local community minded organizations, and they were able to keep our organization's communication lines open with short notice during our move. Big thanks from Free Rein Therapeutic Riding!
Want poor service? Ptera. Want internet that is slower than the 3g on your phone? Ptera. Buyer beware. Update 4/2016 If you are looking fro reliable service, for your home or business, try the internet on your phone. It will be much more reliable and useful.
Very slow and inconsistent speeds. I am paying for 15 download and 6 upload, but I have averaged 5.9 download and 1.6 upload over the last month. The only reason to go with Ptera is if you are unable to get any other internet provider. Hopefully one day something better will make it to the area.
We have new build and their guys came out and were a huge help. We really appreciated their knowledge and patience getting set up.
Conclusion: I can't recommend strongly enough to not do business with this company!
Ptera bought out my previous provider Velocimax who gave great service. Unfortunately I've had the same experience as many other reviewers here and other places online where Ptera repeatedly gives less than honest...
Best internet service we have ever had. Great people and great service. They work hard to make sure their customers get the best value and they communicate exceptionally well with their customers. Great Job Ptera keep up the good work!
Been with this Co for over 3 years. I do Computer work as well. I have only had problems with them when they have TOLD me there was going to be issues. The staff is always willing to help, and very nice while doing it. 90% of the time when I have had to call them, I have found out that the issues...
Their customer service is horrible and their installation guys are so incompetent. Trust me, you will regret giving them a try. I sure do
We've been Ptera customers for over 12 years and we LOVE them!! Our internet service is fast and reliable. When an issue arises (which is seldom), Ptera fixes it quickly. Customer support is wonderful and easy to reach when necessary.
I have worked with ptera for several years on the business side and they provide excellent customer service and Internet where many providers fail to even provide services. They are a solid local business and I wouldn't hesitate doing business with them.
Ptera did not ask me to leave this review.
THE WORST INTERNET I HAVE EVER HAD GUY SAYS OH YEAH STATIC IP WILL FIX YOUR PROBLEM, NO HELL NO RUINED IT COMPLETELY 2K PERMANENT LATENCY. DO YOURSELF A FAVOR AND FIND SOMEONE ELSE BECAUSE THE 55 A MONTH IS A WASTE. HOOK UP TO DIAL UP AND YOULL HAVE MORE RELIABLE SPEEDS. COMPLETE AND UTTER JOKE OF A...
Its good when it works not super fast but pretty good. I mean its the best internet around my area. However it goes out sometimes which drives me crazy like I've been sitting here for the last hour or so with no internet at all. Its frustrating when it just goes out.
Edit. The customer service wa...
The only reason I left Ptera's service was do to a geographical impasse. I was A grateful user of Ptera wireless for more than seven years . Ptera has the best customer service and extremely reliable staff and service. My only complaint was the need for Ptera to have the call center .( the call cent...
I've been without internet for more that a week now. In just last 6 months we had internet out more than a dozen times and it had nothing to do with the weather. Last time my internet went out they told me that my cable is faulty, so I went and got a new cable. That didn't help. So then they told me...
We have been screwed over for years we didn't get the speeds we payed for and that took close to three years and over 200 calls and when they finally fixed the speed problem they decided to turn around and take our unlimited data away they will give you the run around they will not call you back th...
I had a few issues but they got right on them and fixed. Everything working good, thanks.
I have been with Ptera since shortly after they started! The service and technical support only gets better; I have never had an internet provider that has primo tech support, at all hours of the day or night. You can't go wrong using them!
Great internet service since we moved out to the country!!
Professional employees and first rate products made our installation a work of art. The speed to our modem is exactly, if not more, than what we contracted it to be. In our rural setting Ptera is our gateway to the world .
Sub par at best. Frequent buffering when streaming. Speed tests rarely meet the speed paid for, even when no other devices are connected. 2 stars instead of 1 because it s better than nothing when you live in a rural area with limited options.
Great customer service! Moved into a rental and wasn't sure if the antenna was for Pterra, so the lady walked me through finding out if it was and the guy came out the same day with a power package to set up my internet! They were all very responsive, so much better than century link!
Internet service has dropped off bad. I've run speed tests for 3 weeks straight. I average less than .9 Mbps upload and 1.0 Mbps download. I have called many times. The tech is nice enough, but they always tell me they will call me back and never do. Unfortunately we are going to have to try to...
I ve been a customer for about six years and I have to say that the team at Ptera is pretty awesome. Has the service been 100% trouble-free? No, but that goes with the territory in rural wireless internet. Literally. However, they have always been RESPONSIVE and have worked quickly to resolve the...
Overall we've had a positive experience with Ptera. The representative who came out to the house was very helpful in setting up a system that would work for us and the online tools are easy to use. My only wish is for faster internet speed but they told me they are working on it.
Me and my family have been customers for a couple months and it has been terrible. The WiFi is very poor and you can t even stream anything and even when a little storm that doesn t affect anywhere in town it goes out.
We had an appointment for a Monday and they didn t make it until Thursday and th...
Great company, reliable services, I would highly recommend this company.
We use this company because our options are limited. Bottom line is they are nice enough to talk to, but I keep having to talk to them. It is one issue after another. First it is they have a tower issue, then they have an 'unknown' network slowdown, then it is our receiver that needs adjusting......
Thanks to all for great service on recent outage 11/13; from the first TC to Chris who scheduled a same day visit & especially to the two young men who fixed the problem they were skilled,courtesy and did a great job!!!!!
Cory was super helpful with why my internet wasn't as fast as i thought it was and perfectly explained everything.
Stay away, now enforcing a 600GB data cap on all customers and charging $20 for every 200GB the rest of the month. Gouging customers who you have a monopoly over does not a happy customer make.
Petra has been a great company to work with. They have been consistently delivering quality internet for me for 10 years.
We moved into a neighborhood that has fiber optic cables and we were excited to expect wonderful service. We have been waiting about 2 months to get service! They had trouble with the lines, I m beginning to think they don t want to spend the money to trench and run new lines for service to 2 custom...
Internet service is extremely slow. I called customer service to have something done about this to no avail. They told me a service representative would call me back to try and sell me a bigger package but never received a call. When I asked how we could go about streaming without it being fuzzy he ...
Installers were very pleasant and curtious. Internet is working great.
Disclaimer: I'm not a customer, so this review has nothing to do with the quality of the service they provide. The extremely rude driver in one of their vans cut me off at a 4 way stop in Otis Orchards on Feb 10th at about 2:50pm, honked at me even though I had the right of way on a left turn after ...
At one time they provided great customer service. That is no longer the case. This last year has been terrible with Ptera. My service is extremely unreliable and over priced and customer service is non existant. When I moved they no showed three separate occasions and I eventually ended up moving th...
We waited two years to leave a satellite internet contract and finally was able to switch. Better speeds, more data for the same price. Glad we switched.
It is absolutely a joy to have Pterra as my internet provider.
Pterra is a friendly, personable company at every level. When Pterra was installed at my home the professional on site team were concerned my signal might get compromised by growing trees that might intrude on a clean signal in 5 years...
I had the strangest and most disappointing experience with this company. I purchased a house in a rural area, the previous owner told me they had service with Ptera and claimed that it was excellent. I called their office and spoke with a representative and filled him in on the situation. He stated ...
The installers were very knowledgeable and courteous. The work performed was very clean. The Internet service has more than met our expectations and we are very happy with Ptera,Inc.
I just had Ptera come out and install my new internet connection, I switched from the other guys. Shawn & Dominic were great, they did a awesome job on the install, very professional, very tidy, very friendly, very courteous. They had to route the wire around my greenhouse and many corners. Looks gr...
I don't typically write reviews for anything, but I'm inclined to put a word in for Ptera. Up until them, ISP's have been the most dreaded companies for me to do business with. We all know who and why. Ptera is different. Not only were they the only ISP that was willing/able to provide service at my...
Having Internet less than a month. 1st week was awesome good speed and no problems. Now after 2 weeks internet doesn't work and before that it was started to give me problems so I can't work on it and also the speed is 1/2 less what I'm paid for. now im have to find different service. If you have ...
Great service provided during installation. Knowledgeable technicians and have great connection in our condo.
Update! Bye bye two more stars. Ptera dumped us as subscribers because (get this) WE were slowing other people's service down. Yes, you read that right. First their sales dept. raised the price ten bucks and said that would "fix it". Slowed down more and went off for two days every weekend. W...
We are located in an area that doesn't have a lot of options for an internet provider. When calls are placed to Ptera they are always returned and I feel they try their best to correct the problems. Most of the time the speed test comes back with good results. Cory at Ptera is very professional ...
Ben was Awesome to work with, very professional and kind. Thank you Ptrea!! The Service is amazing
Weak speed very often. Even said they fixed problem. Rented movie digitally and cannot watch with bandwidth speed topping at .12mbs for 59.95 .
I just wanted to take a minute and say how much I enjoy the service Ptera offers and the support I have received from support. I have had Internet access from them for two years and they are awesome.
Update to Customer service scoring. Thank you Ptera /Cory for your response and complete improvement to my customer service experience.
The most unreliable service one can imagine. Good luck with tech support. Shame on you Ptera for treating your long time customers as you do.
Pitera is an excellent company, extremely professional and prompt. The installer was cordial and and efficient and finished his work in amazing time. I could not be more pleased.
Work from home and needed internet after a move. Multiple companies were unable to get a signal after coming out or checking for signal remotely. I finally contacted Ptera. They understood my situation and were able to schedule install in a timely manner!! Such great service! So courteous and profes...
Great internet service and great people to work with. I live in the country and work from home, so it is important that I have fast and reliable internet service. Ptera provides that. And I love that they are a locally owned business.
I've called twice and finally got picked up by the overflow which was Tech Support, gave them all of my info and was told someone from sales would reach out and have yet to hear anything back. The next day I went to their site and requested the "free site review" with all of my info and still nothin...
We recently moved and researched what internet was available in our area. Many neighbors shared their positive experience with Ptera. Ptera employees were very polite and knowledgeable. I am very happy with our service and would recommend them for fast, reliable, friendly internet service.
The service I have received to date has met my expectations and what the Ptera team promised. I was so tired of being frustrated with the Internet service I was getting outside the city. For years I struggled with CenturyLink and most recently Hughes net - so glad I made the switch. I don't think yo...
Nontypical place to request service, but the Techs are helpful and nice.
The speed is great and the price is reasonable so we are planning on adding more service lines elsewhere.
Good solid internet connection. Locating my business in a rural area, had about given up on having reliable internet. Suffered two years with satellite and 4G, when Ptera called to offer a better way. Not only is the service quicker and more reliable than either satellite or 4G, it's half the cos...
I have called 9 times spread over 4 business days to try and talk to someone about getting service. I have never gotten an answer as to whether or not they offer it to the house I'm asking about. Most ridiculous customer experience I've ever experienced.
Called in because they just started providing to Cheney Wa and had promos... 40 minutes on hold to talk to the sales and activation team. Finally get someone on the phone from SALES AND ACTIVATION who tells me they will collect my information and have a SALES REPRESENTATIVE call me back to provide m...
Manager called back after I complained and took care of my call immediately and efficiently.
Been a customer for 8 plus years. Decent service at first, when they where the only option. They are now oversubscribed with an outdated network. Where their competitors won't add unless they have the capacity, Ptera keeps adding customers but current customers can't even upgrade their service. They...
I m giving 4 stars even though it took a long time (about 3 weeks) to get internet. However, the crew that came to install were so professional and kept their cool went the system went down in the middle of the install. Instead of being in and out in 45 minutes, it took 1-1/2 hours. They were very s...
Fast internet.what a joke cannot compare to comcast
I have been trying for three weeks or more to get my fiber upgraded per the email you sent me. Every time I call, I go directly to overflow and they can t schedule anything. I have to wait for a call back that either doesn't come or I miss. I keep getting the same message that you are waiting for...
Awful customer service. Took days to get a hold of. Then, when we upgraded because our wifi was terrible. It became even worse. AND THEN, they took 2 weeks to come and attempt to fix it. You're much better off with any other network plan that Ptera
I am profoundly disappointed with the customer service of Ptera and their zero sense of urgency to assist customers.
Our internet went out the beginning of last week. We pay for a business account and we utilize that internet connection for our business. After days of troubleshooting both with the ...
The quality of internet we get from Ptera has only gone down since we got it, the upload and download is trash and much lower than advertised. It barely works at all in the evenings, and the latency is terrible. The hotspot off my phone gives me better internet even when I am plugged directly into m...
Our home is in a very difficult location to get service. A friend recommended Ptera. They came out and did a site survey and came up with a plan. It works great. When we have had an issue technical support helps us figure it out. We had a billing issue and that was resolved promptly. Very nice...
I have just had the best customer service from Arthur and Chris that a non techie could possibly receive. A switch of email provider had my wife and I upside down. They fixed our problem and introduced us to their better email provider. Thanks for your prompt response.
Had a very good experience w/o the service and the install. Thank you
For services outside of the area, they are the best. Just wish the service was a little better where two adults can use service with put slowing down.
I have never got the run around as much as I do with this company. At first the service was great but now we get speeds around 1mbs and when I call tech support I am told the same thing each time, you need to do a bypass test .each time I tell them I don t have a laptop that can do the test and the...
Writing this as I can't watch a movie on Direct TV without it buffering every 45 seconds with an error that says my current internet speed is causing these interruptions. Literally the worst internet and our only damn option... BUT we are within the parameters as we had to troubleshoot over the pho...
Great company. Provides a reliable, reasonably priced service and is heavily focused on customer service.