We use this company because our options are limite...

We use this company because our options are limited. Bottom line is they are nice enough to talk to, but I keep having to talk to them. It is one issue after another. First it is they have a tower issue, then they have an 'unknown' network slowdown, then it is our receiver that needs adjusting...now they don't even know what the problem is. I am paying $80 / mo for higher speed and not getting the speed they they said that they would deliver. I am not sure what the issues are with this company, but I am completely sick and tired of the inconsistent service. Oh and I forgot, every time there is a thunderstorm expect to be down for at least a day or two due to tower / lightening issues.

Fed up....

Fast forward to 2018...still stuck with this company because there are no other options...fighting with internet that is barely working for 3 days and it is back and forth with Tech Support and everytime they call back it is with a different tech and they ask the same questions and nothing is resolved...when I ask if they have a plan and timeline for fixing the problem the tech actually says, "It could be a couple days or longer, there are a million variables at play so we have no idea when your issue will be resolved"...I think they have no idea about alot of things and one of them is professional customer service!

Absolutely fed up with this terrible company!!