We moved into a neighborhood that has fiber optic ...

We moved into a neighborhood that has fiber optic cables and we were excited to expect wonderful service. We have been waiting about 2 months to get service! They had trouble with the lines, I m beginning to think they don t want to spend the money to trench and run new lines for service to 2 customers down my street! I can t get any information from them and they NEVER RETURN MY CALLS! I m very disappointed!

UPDATE:
I was personally contacted by Kevin, a Ptera employee, who was in charge of the internet project in my area. He was VERY nice and helpful. He apologized for their lack of communication and he personally saw to resolving my problem. There was an issue with the conduits and they fixed all of the broken lines. We now have internet service and are very pleased! Kevin was awesome to deal with and I would now give Ptera 4 1/2 stars out of 5. I reserved the last half star due to the length of time it took to get my issue recognized. But I am happy now and would recommend Ptera to anyone!