I have been trying for three weeks or more to get ...

I have been trying for three weeks or more to get my fiber upgraded per the email you sent me. Every time I call, I go directly to overflow and they can t schedule anything. I have to wait for a call back that either doesn't come or I miss. I keep getting the same message that you are waiting for equipment. How long does it take an internet company to get internet equipment? I called today again (8th call) and still can not get anyone or any answers. She also tried to call you direct and you were too busy to answer. Could I get a call back on the ETA of the equipment? I was told it would be in seven days ago.