I had the strangest and most disappointing experie...

I had the strangest and most disappointing experience with this company. I purchased a house in a rural area, the previous owner told me they had service with Ptera and claimed that it was excellent. I called their office and spoke with a representative and filled him in on the situation. He stated that a sales person would call me back. The call-back did not happen.

The following Monday I called again and spoke with a service technician. He told me to find the brick . I searched all over and discovered that there was no brick. The technician then stated that some person would call me back. The call-back did not happen. The following morning I contacted Ptera again and asked what I could do to facilitate getting some internet at my house. I went through the whole story again about the previous owners using Ptera and there being no brick . The fellow on the phone stated that I could pop on over to their office and pick up a brick then take it back and plug it in and call them. I figured ok, I can be the service technician for this company if it speeds along this process. I drove over, got the brick, returned home, plugged it in, made a phone call.

The tech took a minute after I reached him, I heard furious key clicking in the background, he then says The signal is really weak, it would be so low you would not be happy with our service . I asked him if his system told him why the signal is low. He stated It might be trees, you live in an area with trees. Why yes, yes I do live in an area with trees, it is western Washington after all. I asked if the dish could be misaligned, or the Cat 5 cable damaged, or if I did not connect something correct..... he said no, your radio is old. Ok, what would a new radio run me, he responded with a lot of trees would need to be cut down . I then asked if he could see my property somehow that he was making this judgement from a basement ( no windows in their office) 14 miles away. Don t you send out people to do an actual site survey or do you just pass edicts from a basement bunker?

They really don t want to be bothered over at Ptera. I would suggest moving the business to Oklahoma, far fewer trees there than in Newman Lake WA. I am amazed when I run into people who try so hard to talk you out of giving them money.