Writing this as I can't watch a movie on Direct TV...

Writing this as I can't watch a movie on Direct TV without it buffering every 45 seconds with an error that says my current internet speed is causing these interruptions. Literally the worst internet and our only damn option... BUT we are within the parameters as we had to troubleshoot over the phone today... So pretty much tough luck.

Edit: the account is listed under a different name as another family member set it up. I was told over the phone there's nothing that can be done until you upgrade your system.