I am profoundly disappointed with the customer ser...

I am profoundly disappointed with the customer service of Ptera and their zero sense of urgency to assist customers.
Our internet went out the beginning of last week. We pay for a business account and we utilize that internet connection for our business. After days of troubleshooting both with the technicians and by myself, - the ABCs of troubleshooting - cycling the power to refresh the routing tables, swapping cables, changing routers, recycling the power, restarting the gigabit modem, offsetting the MAC address, assuring lack of obstructions Etc
on day 3 of our outage I began asking them to come out and fix their equipment, or change it out. finally yesterday, on the 11th day, they scheduled me for an appointment 5 days from now, on thursday the 17th.
We are disappointed with the level of support that they provide for both business customers and residential customers. They need to take a serious look at the transition of Information from Tier 1 and 2 support to the field technicians. Fortunately for them there's no other game in town. Unfortunately for me I'll have to keep using them. Profoundly disappointed.