At one time they provided great customer service. ...

At one time they provided great customer service. That is no longer the case. This last year has been terrible with Ptera. My service is extremely unreliable and over priced and customer service is non existant. When I moved they no showed three separate occasions and I eventually ended up moving the equipment myself. My internet has been down three times in the last six weeks. I have spent three hours on hold attempting to get an answer as to why my service was again down and that was only the one occasion. The last time my service failed I explained my frustration over the horrible service I have experienced this last year. To that I was told they have been doing a lot of upgrading. Where are the upgrades???? I have experienced the oposite and have been very patient with them but I've had about all I can take from ptera. As I write this review my service is down again.
I did have Comcast at one point and found they're service to be very reliable and three times as fast for the same price. Unfortunately Comcast is not available where I live now. Save yourselves the time money and stress and avoid Ptera if at all possible.
Update as of Febuary 2020 my $59.95 bill was $160 by the time they add overuse fees.