Conclusion: I can't recommend strongly enough to n...

Conclusion: I can't recommend strongly enough to not do business with this company!

Ptera bought out my previous provider Velocimax who gave great service. Unfortunately I've had the same experience as many other reviewers here and other places online where Ptera repeatedly gives less than honest answers and makes phony excuses why their service is commonly down and when up nearly always gives me download and upload rates approximately 1/3 of what they say my plan should be.

Nearly every time I've called I've been routed to their answering service in Cheney. So they are either completely understaffed in Spokane or they have so many people calling in with issues that they can't answer their calls.

They give excuses like, "the trees have grown up in front of your dish." When in fact I have no trees in front of my dish because I live up on a hill and can look directly over to the towers on Mica Peak.

They came out and replaced components and then within a couple days the service was just as bad as it has been since the end of last summer when the problems started.

I spoke at length with the previous owner of Velocimax and it seems that they are most likely having tower frequency issues to save money and won't admit to it and make excuses to keep people hanging on.

They have false advertising for the Velocimax customers they bought out since they're charging more than what they advertise for their basic Power plan but refuse to set the speeds higher to match. This is fraud.

I have a FCC complaint pending regarding their business practices. If you are having issues too I suggest googling "Ptera lawsuit" and "Ptera complaint" and filing complaints through FCC.gov and also the BBB. North Idaho and Spokane are too nice of areas to allow their kind of business practices and Ptera needs to be held accountable so consumers know what they're dealing with before purchasing expensive hardware and setup fees.