Working with Chuck Jones was a great experience. He was incredibly personable, professional and efficient. This is my second purchase with Baystate Ford, and I'll be sure to do business with them again.
Helpful sales staff don't try to up sell when getting work done on your car
What a amazing place!!! Came here after after speaking to a wonderful very helpful woman over the phone (Belinda) as I ve been looking into getting my first vehicle to get estimates and to look at what vehicles they have available for my growing family. I can t wait to come back and actually purchas...
Awesome experience at Baystate Ford! Sales person was friendly and courteous. Finance team made me feel right at home. All around best car buying experience yet.
Brought my car in for a recall. Had appointment. They only had part of the item needed. Still waiting...3 weeks.
After my phone call with Bill yesterday, the "general manager" in which he abruptly hung up on me after yelling, I wish I could say our problems with the used vehicle were resolved. But, they were not.
My father and I were desperately trying to resolve the issue of the parking brake failing less ...
I was pleased with my experience at Baystate Ford. The salesman at that time was great but he has since left Baystate Ford. Anyways I had some problems with your Quick Lane people when it came to my oil changes. The first 3 times I had to tell the service people I wanted the FULL synthetic oil in st...
I had a grinding vibration feel through my gas pedal and wheel wobbling.they changed two of my tires and front struts.Also told me to do some preventative maintenance with transmission fluid and coolant flush.The total prise was $2500 and I had to get a credit card so I can pay it over time cause I ...
Tori and Nick were so helpful and quick! Certainly the easiest car purchase experience I have ever had!!
Have dealt with a lot of businesses.Ronnie ( owner) makes Trump look like an Angel.Painted over rust from trucks they get from Canada.Tried to talk to dealer but won't call you back for a year except when you call as a different person!!!!! That tells you everything.
I'm a little disappointed in the past department at Baystate Ford I needed a pigtail for my 2012 Ford Escape because the latch in the back wasn't working anymore and I went to the parts department and they pull up a whole shot graph they showed the entire wiring and said I needed all the way from th...
I stopped in for an inspection. The service area was not busy, and they got the shifting software fix installed quickly. I am disappointed in the fix from Ford. My dash display used to show what gear I was in. Now it doesn't. I can tell by the engine speed, but the display was easier.
Terrible product, terrible service, terrible company. From the moment I stepped in was nothing but trouble. They did the old bait and switch, 4 days later I got my car. I had to sign the papers 3 separate times. They messed up when I tried to order a spare key and then messed up trying to setup the ...
The people and service was pleasing and helpfull in every way. I live a bit far from there. But i dont mind the ride. Its worth the service I get. Thanks for the great service. I will be back Bob
This rating is for there service department.I ask them to check out 4 things for me during the diagnostic of the vehicle. My wheel bearing was one . This wheel bearing cost a little over two hundred dollars and with labor according to the book it should have been a $450 job. They broke a part on m...
Everything went perfect until I drove off the lot. I live in Ri so I drove up there for a used Transit 250. On my way home in border with Ri the light went on, and it's still on. It's to far to drive and service it to the dealer. And they don't have a dealer that they work with in Ri.
I want go out...
Im a single father of 4 protecting my identity from fear of retribution. I have poor credit due to medical hardships so when it came to buying a vehicle my options were very limited. In a last ditch effort i heard from a friend Baystate does In house financing. The staff directed me to a man ill nev...
I have owned 3 Ford Fusion's that have come from this dealership, not only were the first two cars used, but felt brand new the time spent in each. The third time around I decided to go brand new; after working with Ronnie and Chuck, picking out how I wanted this vehicle, I was given EXACTLY what I ...
Great dealer to work with. Did the deal online and over the phone and went in everything was it was supposed to be. No games at all!
They've always taken good care of me, fortunately I don't have to see them often.
Fast service, clean waiting room and building grounds. Excellent customer service representatives.
Service nightmare. Absolutely crazy. Had some tires put on my car by my local guy and he told me my car had an axle leak and a bearing needed to be replaced. Since it s under warranty I brought it to the dealership. Ask them if they could take a look, they were busy so I scheduled a time two days la...
Employees are hit or miss. Some are very nice and incredibly willing to help. Then of course there are the ones who are ignorant. Like openly verbally bashing customers in the service area. It s nice to walk in to them insulting you. TO MANAGEMENT! My car is a joke. Not even 5 months old and I m $30...
VERY VERY VERY BAD - These people are scam artist's I will be reporting a complaint to the Attorney General's Offices about this the AG does investigate and will eventually shut down dealerships who act in this manner on a regular basis. They will be reviewed for Massachusetts Consumer Protection A...
Advertising Complete brake service $179. Per axle. Includes pads, machining rotors and all labor. After machining the rotors they call and say I need new rotors. Can't go back now. So they replace rotors, now price is jacked up to $909. $500 for rotors?? This was on a Ford focus. I've had 4 wheel d...
It could not have been easier to buy a car!!
I love my Ford!!!
Customer service was excellent. I came in with my sunroof malfunctioning, they fixed it under warranty, gave me a rental, and the transaction was very smooth everytime!
My experience at Bay State Ford is always a good experience. My recent trade in for a 2019 Escape went very well, thanks to Rob and Chuck Jones. Chuck is a very good sales person and extremely helpful making my decision very easy. Chuck was knowledgeable about the vehicle in explaining all the new ...
After my boyfriend called this location numerous times to try to get the recall on his airbags, fixed he actually had to show up to the service department himself to have the problem addressed. On previously made calls, he had an extremely hard time getting anyone to order parts/ schedule a time for...
My experience at Ford of easton ma was very professional . Mike in service is very good at what he does. You don't find this at every service department. He was very knowledgeable and professional. I was very happy.
Bought a brand new Explorer in 2013 complete with an extended bumper to bumper warranty . Five years later and less than 85K miles and the manifold cracks . Chris from Bay State contacted me and is reimbursing me for the work done ok my truck. Thank you for your help.
A great experience throughout the whole buying process! Starting with the initial appt made through the BDC, to the in person meeting, appraisal and eventual purchase and finance. Katelyn D. was my Client advisor, she was attentive, extremely knowledgeable, communicated effectively and was an all a...
I was very pleased with the service at Baystate Ford in South Easton MA. I made an appointment to see a vehicle that I was interested in and I drove it home within a few hours. They found us the lowest rate to try to meet or beat our own Credit Union. They were willing to work with me on trade in, p...
These folks were very friendly, capable, easy to work with and there was no pressure to buy.
We stopped by late on a sunday and salesperson Allen was very helpful and stayed with us until we had seen everything we came to look for. Handed us a business card and said "look forward to selling you your next car" see u soon Allen.
I very recently purchased a car from the Used Car dealership and was extremely happy with the entire process. I came in especially to look at one car and Jim Pauliks gave me a chance to really go over the car without trying to push the sale. He put together a great deal and went the extra mile in he...
I just had a great experience at Baystate Ford! I was unsure about buying a Truck after a bad experience at another dealership, But when I walked in a nice young gentleman came over and introduced himself with out being pushy he allow me to explain what I wanted and what had happen. The he took the ...
I had a great experience when buying my new Ford Escape. Everything went so smoothly thanks to my Salesperson Julie Eames. She handled all the paperwork so quickly and efficiently....I would recommend her to anyone....
I have been going here for 5 years and their service has been great and estimates on target 95% of the time. Very happy with Baystate.
Bad practices bad management still owes final check has blocked number and will not return calls.
Bay State Ford is in a convenient location and the staff are all friendly and helpful
Definitely want to give Baystate 5-stars. Bought a vehicle here in June, and it s been as good, if not better than advertised. Buying and financing a vehicle is an intimidating process, but the staff at Baystate does not make it feel that way.
Tom Kent, the salesman I worked with was great. Tom w...
The service mgr John is very good and takes good care of the customers.
Horrible dealership that won't even let you test drive the vehicle you're considering to purchase.. Really? What is this, a Ferrari? They lost a potential $40,000 because of this.
Did this whole transaction over the phone. Bill went out of his way to find me a very specific van that I needed. He made it so easy along with Toni who handled all paper work . Will continue to purchase all my Fords through Bay State. Thanks so much! Great team!
I have called multiple times regarding a recall. I am always told they will call me back in a week when the part comes in. No one ever calls back. The parts are available according to Ford. This shop is unprofessional.
I have been a completely satisfied customer of this dealership for over 3 years. I have always been treated extremely well, they always make me feel important. Whether its for an auto sales or even something as small as oil change. Everytime I'm in here, I get a welcome hello from my awesome salesma...
**UPDATED**
While Bay State has serviced my vehicles for the past several years, my most recent dealings with them has turned me away. I left my Focus in their shop on a Friday morning, informed them I was away for the weekend and needed the vehicle back by Monday when I was planning to bring my Ex...
Danielle and her team in the Quick Lane are fantastic! They are fast, friendly, and save you money when they can. I'm glad there is a shop you can trust right here in Easton!
Andrew went above and beyond in a less than ideal situation for me and my still exploding exploder. Thank you for taking the time to explain and put things into perspective. 10/10 recommend to a friend.
Worked with Stephanie on warranty item and she and the team fixed it quickly and under warranty! Great Service !
This dealership has time and again been m guess go to place for service for area Ford dealers around this area.
Great people to work with, no haggle online pricing and great customer communication made the new purchase easy as could be.
I had a very good experience with the sales team at baystate ford. I felt no pressure and they were very kind and courteous in the whole process.
Baystate Ford always helps me take care of my vehicle.
We just purchased our second F-150 from BayState. We had a great experience with Katelyn Douglas in Sales and Nick Smith in Finance. No sales pressure, no heavy back and forth, just a great deal and a smooth process. According to my 6 year old, we'll be back soon so he can buy the Cobra in the...
easy to make an appointment, clerk explained the new Fordpass app so I could use my points . Very happy with the service
Sales rep was very helpful and courteous. Have purchased our previous cars from them for that reason and also the people in service are also courteous.
I needed to replace my old pickup and found the help I needed at Baystate Ford in Easton, Mass. the sales agent, Christine McCabe, was helpful and positiveas we worked throughdetails and went out of her way to make the last details of sales and registering my new leased F150 easy.
As in the past I have done business with Bay State Ford and was in the market for a Super Duty. I had been researching price options and incentives and Bay State had an absolutely loaded F350 Platinum at a super sale price. Christine was the saleswoman I dealt with. I didn't make an appointment but ...
Baystate Ford was an absolute pleasure to purchase a truck from! I ordered my truck through Billy, whom worked with me to make sure I had everything I needed on my truck! Chuck kept me updated every step of the production process and replied to all my questions by the next day the latest!
I have pu...
customer service rep in the quick lane was courteous and informative.
service was performed as promised.
vehicle was presented in a professional manner after service
I was very satisfied with the service , staff, and facility
Jon was professional. He advised me on the process and even took care of my state inspection saving me a trip. I will always have my car serviced at Bay State Ford and my next purchase will be there as well Than you again
Greatest place I have ever bought a car from no pressure no problem no keys taken come and go buy or not best buying experience ever from a great dealership
I dread buying a new car but Baystate made it easy & painless! Abby & Jessica were so great getting me the info I needed beforehand and then making sure I was taken care of when I got there! Highly recommend! Thanks ladies!
So we go car shopping tonight ( Baystate Ford) we know the car we want, checked blue book for our trade in approximate amount. We take the vehicle for a ride love it, we tell the Sales person this could be his easiest sale this month. We had come from work so didn't have our trade in vehicle availab...
Very disappointed in Baystate Ford s customer service . Bought a 2017 Ford Escape from here last year and I ve had nothing but problems with my vehicle. However, every time I take it in, service will tell me there s nothing wrong and that my car is working just fine . I made an appointment for tod...
I come here all the time to service my car. Last night I made an appointment online for an oil change, get to the dealership this morning and they tell me there s no record of my appointment. I had a confirmation email and everything. I ended up being there for about an hour and a half, when it shou...
I've never had anything less than excellent customer service regardless of who I deal with there. Always a pleasant experience!
Baystate Ford is the shop for me all my repairs are done @ Baystate Ford Easton. I had my car detailed there two weeks ago, I am very satisfy with it.
I had such a great experience purchasing my 2014 Focus here last month. Matt was my salesman. He was straight forward, easy to talk to, and answered all of my questions before I drove away in my new car. Bill, the sales manager, made sure I was given the best value for my trade and was very helpf...
I have to say this has to be the worse garage ever to look at cars!! 1st I ask for the key the guy says ok gets the keys when he knew the SUVs battery was dead what dealership puts a car on the front of the lot to "sell" with a dead battery"? Then the guy is the rudeness salesman I have ever dealt w...
Christine from Baystate Ford in South Easton, MA was excellent to work with! She was very knowledgeable and easy to talk to. There was no pressure and I felt at ease. She worked out a deal that worked best for what I was looking for. The overall dealership was quick and efficient. Thank you Baystate...
Made my wife and I very comfortable. No pressure good advise. 1st visit purchased a vehicle and happy
I was blindsided.. Made me sign for something involuntary. Bad Place to conduct business with.
Whenever I arrive at the Quick Lane service counter, I am greeted with courtesy.
What a great car buying experience!!! Tom and Nick were absolutely amazing! Thank you so much for the quick, easy, hassle free car buying experience
Courteous staff both sales and service, good service center, not too much overpriced. Car buying experience was just ok. They tried to sell me unnecessary stuff without telling me. I had to ask them multiple times to remove those unnecessary items like window etching, tire coverage, overpriced gap i...
I had my car down there for a recall and obviously they did what they had to but why is my passenger seat dirty with grease finger prints? I'm a automotive tech as well and I at least know to clean afterwards... No good work ethics there....
Everyone was so helpful and kind, will definitely recommend them to my friends/family.
They are great to deal with. Very helpful, patient, friendly. Explains everything thoughorly. Bought my car there years ago, and love their service.
I honestly had a terrible experience here, not just me. I've know people that purchased vehicles here that has been nothing but problematic. I just don't feel that the service was up to par and that the front desk staff was competent. One bad apple shouldn't spoil the bunch, however, when a 2017 sed...
Worst experience ever
I would never purchase anything from that dealership again I purchased a truck paid for it in advance schedule a time to pick it up on Friday should of be in and out I was sitting in an office for 3hours and wasn't offered a glass of water or a apology for the wait
On 3/15/19 I brought my 2018 F-150 into Bay State Ford for a check engine light which I never would have thought that a vehicle that new would ever have this happen. Well, it did and after talking to Andy, he assured me that things would be OK. Picked the truck up on Tuesday 3/19/19 with the proble...
If you need a new ride head to Baystate. I traded in my 2012 SUV and was in my new 2015 Explorer in less than 2 hours. I leased to own and it was perfect for me because i drive for a living. Patrick Coffey was a great help explaining the benefits of leasing to own. Chris was my sales rep. and he wa...
Best car buying experience! Quick, easy & professional!
Good service team. Although I asked if services and oil changes went on carfax and they told me yes. All that appears is vehicle serviced
Scheduled an appointment to have front brakes replaced on my vehicle. I was given a quote with multiple pricing options, and the service itself was completed in a very reasonable amount of time. Everyone was pleasant and respectful, and I wouldn't hesitate to recommend Baystate to anyone looking ...