vente-privee Reviews

It is not like it used to be. The service is deplorable and no one bother to notify you when your order is delayed or canceled. During my previous order I received 2 straight feet in my shoebox. I returned the package and during the private sale control did not see the problem !!! Customer service doesn't care about your request. No follow-up and no one calls us back despite a promise to do so. Contact other competitors, you will have a better chance of receiving your order.

Unreachable customer service, no response to my emails. Order placed in April, 3 out of 4 packages were delivered at the end of June (the main angle of the sofa is missing ...) therefore the sofa cannot be used. The VIR carrier cannot find the package after having planned 3 appointments without honoring them or notifying me, they think they have misplaced it. Veepee doesn't care, a litigation file is going to be put together it's been 10 days that we have to call me, still nothing ...

I suspect the logistics department of veepee to place their orders in preview. Let me explain. Very often see at each private sale, generally at 7am, the products are already out of stock! I can log in at 6:59 am and reload the page every 10 seconds (whew ) 80% of the items are already out of stock. Weird right? And that every time.

I would have liked to put -100 stars !! Anything big they never meet deadlines ever !! in addition responds coldly with a little "Sorry". No but the delivery times never respected it looks like a package from China but it is in 2020 !! !

I am waiting for an order supposedly leaving on 05/16/2020 and which has still not arrived at destination, impossible to reach this company by telephone and automatic and banal response to the message on the site.
It is unacceptable ..... They are not stars they deserve but 00000000000000.

You never know if the package will really arrive. It's always fear when we order. It's been 4 years that I am a customer and each time 1 package out of 3 disappears ... there I am fed up! I ordered two parcels for Christmas, both have not been delivered to me when they were to be delivered on December 2nd! Now I'm waiting for their "investigation" of 21 days (well after Christmas) ... then certainly to tell me that they have disappeared ... So I prefer to order elsewhere (in another city) because I have more luck to be delivered! Goodbye Private Belly or Veepee!

Sale guaranteed before Christmas, delivery scheduled between December 14th and 21st, and to date still ordering in preparation in their warehouse! Nobody prevents the delay, obviously it was a gift for Christmas! After receiving my package I delete this app!

Veepee customer (formerly private sale) for a long time (I do not count the years), I am like many others to forfeit. My order placed on December 30 is still awaiting delivery, date postponed once, and to date, the logistics platform is unable to tell me if I will be delivered. This is not serious ! Sales are carried out with the greatest uncertainty, and too bad for the customer. With already 50 days of waiting for a prepaid item, it is abusing the patient's patience.
Hoping that this spontaneous negative post which adds to the others I have just read and forces the sales department to question itself, they have work to regain my confidence!

I order shoes 1 month for delivery I find it long but good
34 days later I contacted customer service telling me that the shoes were no longer in stock on April 1 in the middle of August, the balls really, fortunately it is not a gift, wedding or anniversary I can already imagine the disappointment of the other for my part I advise people to think twice before ordering, for me it's over for this site
Because it's not a purchase, it's a two-ball amateurism lottery

First order made on 12th November he sends me an email to tell me that 4 days later my order leaves their warehouse except that it is false! the parcel number does exist! not according to the post and Veepee responds to me 3 weeks later the supplier not enough jacket so we will make you have a refund or we are the 5th of dec I am really furious bad experience but to me s the customer service responds quickly by just mail to make you patient ..

If only zero star was possible.
This shop are just scammers watch out for you.
I ordered in April 2020 6 x 40 dishwasher capsules ... 3 days later I receive an email telling me that ultimately they will only deliver 54 capsules to me!
Of course, refusal of withdrawal and refund on the grounds that the order is ready to be dispatched while delivery is scheduled for late July.
TO FLEE, THESE ARE SCAMS !!!

CUSTOMER SERVICE BELOW ALL EXPECTATIONS. VERY POOR FOLLOW-UP QUALITY AND PROMOTION OFTEN FALSE. SHOULD BE BANKRUPTCY FOR THE BENEFIT OF OTHER SIGNS FOR WHICH QUALITY, COMPLIANCE WITH COMMITMENTS AND THEIR CUSTOMERS ARE TRUE VALUES.
IN VIEW OF ALL THE COMMENTS, THEIR LONG-LASTING ADVERTISING, NON-RESPECTED DELAYS AND THEIR DISCOUNTED CUSTOMER SERVICE, I DO NOT UNDERSTAND THAT THERE HAVE BEEN NO YET COLLECTIVE ACTIONS TO ATTACK THEM IN JUSTICE VIA THE ASSOCIATIONS 60 MILLION CONSUMERS, UFC WHAT TO CHOOSE ETC.

A shame ... Can not return a coli, no commercial service (automatic email instead of a planned call), to believe that they make it too complicated to dissuade us from doing so.
SAV much better on other sites, and especially possibility to return his coli easily and customer service to listen!
I lost confidence in this site, yet a customer for 10 years ... Lamentable.

Often full during the week, no terrace places. Calmer on weekends

Too bad we can't put negative stars !!! Forget Veepe !!!
Nonexistent customer service, no longer even bother to answer the phone or emails ... More than 3000 of orders awaiting resolution. Simply outrageous !!!

A FUIR, in the event of a dispute, the after-sales service aims to take you by boat until the return deadlines are exceeded: long response times, poor communication on the return address. And beware, returns are chargeable even if the product has manufacturing defects. This happened to me on the purchase of a bicycle, I am not telling you the return shipping costs for such a large and heavy object. Basically their return policy is all about discouraging you from returning the item even if the item does not suit you and worse even if the item has defects.

Extract from the email received by Veepee:
"All you have to do is return your package at your expense, preferably by secure shipping, to the return address you will find in the attachment. You now have 14 days to return it to us. your package."
- There was no return address attached to this email. After 14 days after several calls and sending emails I did not get the return address.

A Very Disappointing experience on this online sales site!

3 ORDERS = 2 disputes, fortunately for small amounts because the repayment term is ABUSIVE. To flee even if the offers are more than tempting I recognize.

After being a real fervent customer, I declare forfeit. On 3 orders received in a few months, the first contained a pair of shoes that had nothing to do with my order, the second received yesterday contained the bag ordered but torn and today a pair of shoes of a different color from controlled. Formerly a private sale was a very serious little box, it has become a factory where we don't care about the customer. So done for me.

very little reactive .... it is important not to be in a hurry ... no communication .... when you are used to amazon ... we pete a cable

Hello,
If you order on Veepee, know that if you refuse the package (because you have changed your mind because it is impossible to cancel an order) you will experience a REAL NIGHTMARE.
Following an order of 500 , I decided to refuse the different packages, except that they are not competent enough to register the return in their depots, so they follow up the inquiries! The customer service is impressive, you have to tell the same story 1000 times, they don't all have the same speech! These are call centers that couldn't care less about customers.
I never order on this site again !! Money thrown out the window!
Pray to Shiva, God, Jesus, etc. that the package is up to your expectations, otherwise it is money thrown out the window!
You will never be reimbursed or otherwise you will be six months later if you do not let go of the case AND AGAIN!

This is how I found my order! Despite a complaint to customer service, I did not get an answer. I order frequently, in general it goes well but in case of problems there is no one ... :-(

The return policy is a real organized system of scams: paid call; lobotomized customer service (trained just to appease the customer without solving the problem .. they sometimes do not understand what you are saying but will tell you we understand .. , be patient , I will bring up information ); Excessive processing time of the request (after 10 days they would not have it yet, add to that the time of verification and reimbursement sometimes 1 month); return label 6.90 payable by the customer in addition to the delivery costs already paid at 6.50 we end up with an order of 15 reimbursed in reality at 14.60 (Even brands that sell physical and who pay rental charges return you equal to the amount spent) ...

As the majority of companies of this type ... very well at the beginning, with the receptive and caring customer svce and ... then with the time less and less good! Claim mails handled by servers, extremely long refunds, replies (if you receive any) off topic, cancellations of orders placed and paid in addition, without notifying you, ect, ect
Price???? honestly beware !! not so private ... bof
Go elsewhere!

it was not what it was. Often false promotions with bad quality series ends (chairs with broken files) when it's not the number of products purchased that do not arrive. They sell more products than they buy. Another problem is a table ordered and the arrival of feet that do not go to the plateau.

Please stop sending me emails. The management of the subscriptions that you practice makes that people are condemned for life to receive your e-mails. It is unacceptable especially since I unsubscribed more than 3 years ago.

Scandalous their way of treating the customers :(
a delivery that never reaches the point relay (20jr it runs internally mondail relay) no possibility to cancel the order since it is already part of their home, to retract it is necessary that the parcel is returned to them and In the meantime, he is relieved of all responsibility and will be able to see with his relay: "To flee

Delivery times are not respected at all. The quality has really deteriorated.

I bought a "Laguiole" knife on this site
I received a gross counterfeit !!!

a shame ! The site makes false promises ... why justice does nothing

THIEF, BAD ORGANIZATION! They make you go round in circles between the different services. 2 months for a delivery and 3 months for a refund that I still don't have!

I denounce a malfunction in the so-called easy return of defective item ordered on Veepee. My order has never been updated as delivered, I did not have access to the good return of the site since for them not delivered. Can not find a customer service contact on the site. It is by doing a search under google that I could have the phone number. after informing them of the malfunction I was told that I will be contacted by email to arrange the return. nothing since 2 days and the 15 days of delay for a return will be exceeded!
It's not serious !!!

No fun selling on the internet, I prefer to go to a store, not bad if there are a few clearance stores open (cheap)

It's been 3 months since you "delivered" my order to me but I never received anything, neither did the relay point. I sent 4 emails to date, I still don't have an answer, I called ten times, I don't have an answer.
In addition, in another order I received the wrong item. In total so far we are talking about almost 200 of errors.
I am a bit at the edge. Scale up unicorn etc, we should probably have taught you how to better manage your current customers and invest in your customer service and quality of service in general rather than to burn budget pub in the metro.

As a reminder
- order placed on 25/11 deliverable between 9 and 12/12
- on 12/13 I ask about it
- by return VEEPEE pretext an anomaly in its stocks to justify the delay
- on 12/16 I am notified by VEEPEE that the package is being dispatched
- on 12/18 I note that the Colissimo site still does not have the package
- on 19/12 VEEPEE confirms that my package is in the postal network and follows the stages of its delivery.
- the 20/12 questioned by phone VEEPEE specifies to me that the colissimo site is not up to date and that my parcel is well in the course of routing
- on 12/20 afternoon I went to the post office to be told that the package was still in the Genevilliers warehouse
- back from the post, I call them, They had to contact me to see if it was possible to consider an express shipment for Saturday 21 in the morning when I left
- and at 9:01 p.m., colissimo announces that my package will be delivered on Monday 23/12. TOO LATE ! I will be gone and too late to change the delivery date
Customer service is incompetent.

Site really not serious ..... the delivery times are not respected ... especially on large parts ... 2 months late on the delivery date announced ... and good luck to join their customer service. ..you have automatic emails but the requests are absolutely not processed .... and do not even try to request a refund .... pitiful ....

Offers too enticing to be true

I am waiting for a refund since October 23, after 10 call and 6mails I still have only answers: "your refund will take place between 5 and 15 days" Veepee is paying the head of its customers, being wine lovers, I DEDICATED VERY STRONGLY this fraudulent site.

Before the end of the year holidays, especially for Christmas, we can be easily tempted, but you will lose the change

I strongly advise this site of thieves, who has only liars on the phone when it comes to claim his due.

At your own risk

DEPLORABLE

To flee ! ! !
Order made on June 9 we are July 18 my order is more than 15 days late I am sending emails, no one answers me I am calling I am told that they will contact me I have never been contacted !! a non-existent service they are just there as the advisor told me as a showcase! They don't care how the consumer feels the only thing that matters to them is our money! I do not recommend buying on their site any after-sales service any service at all !!!

order cashed since April 21, 2020 which had to be delivered no later than May 18, 2020 ... since no news, boat responses to emails and telephone service to absent subscribers ... thieves to flee

A horror, to wonder if in reality the treasurer of the group does not profit to bidding with the money advanced. On the last 5 orders only one arrival correctly. I am waiting for the refund of 180 euros the package would have been lost after being found. TO ABSOLUTELY FUIR

Product received very different from the image of the site, returns from the package and no news of my refund, no response by email, unreachable by phone.
First and last purchase on this site.

Catastrophic customer service, Unable to remind you when issues with defective items received. Worse and worse, no customer service from France. As such you talk to operators overseas who can only escalate the message but not follow up. Never again VEEPEE. Compared to chic BazarChic I prefer to pay more and have a service.
TO AVOID

So I put you to taste before buying on this site.
The offers look tempting at first glance. The products which are put on sale are old collections. I assure you that at private sales (not that of Veepee but that of the brand in question) the products are cheaper. In addition I inform you that the delivery costs are around 6.5 most of the time and that the products are delivered 1-2 see 3 months later. Also note (very important) that the return costs are at your expense so another 6.5 to return your package, which makes a total of 14. The delivery costs gone are obviously not reimbursed.
In short this site is a scam

Deplorable customer service.
After at least six calls, no response to my problem. Promise not required to be called back by a superior or manager three times.
Mails ignored for two months. We have to manage with the travel partner directly, and once the problem has been solved by you without any help from them, Veepee resurfaces by canceling your order and reimbursing you.
I will never order from them again.

I have never had too many problems with customer service where the packaging of parcels, on the other hand one thing concerns me, it is about the pass.
I find it shameful to see dishonest that you did not warn that you were deleting it, to see made a commercial gesture for subscribers like me and which runs until the month of November ....

respect their word
Cancellation following the covid
refund announce on April 13 on the account on April 14
serious, small flat the communication a little difficult but surely due to the disturbed period to the covid

At the beginning I had put a negative opinion but I have to correct and be honest. I could not contact customer service reviews on Google scared me I told myself the scam! However, I was contacted by phone 1 day after sending several emails to explain the situation to me. Super professional! It really reassures! Prefer sending emails if you have any concerns or questions.
Thank you Veepee!

Service in total failure. Theft of my package outright in their warehouses (they deny it of course but are not able to produce the flashing output of the package ...) and think that a simple refund (4 weeks all the same after disbursement ) compensates. To flee to flee to flee. Definitely surpassed by Farfetch Yoox Mr Porter among others.

A FUIR (I put a star because we can not put 0 star)
Delivered late, poor customer service and surprise ... PACKED WITH BAD MERCHANDISE INSIDE!
And to get you a refund everything is at your expense. Go to Shiwroomprive

Client for 5 years ...
Offers are good when it comes to well-known brands, but avoid offers for new brands that only exist on Amazon ...
Original prices are sometimes and even often exaggerated and a simple comparison on the internet shows this.
The worst part is the Veepee website which is the slowest in the world, absolutely the slowest.
The staff are friendly and try to apologize for any delays or missing deliveries.

In outline and in detail, VEEPEE does not care about their customers. That their carrier had a problem with the package does not justify that I have to wait more than a month and still without any news. If the package is in the hands of the carrier it means that it is not in my hands and there is no need to wait to process my request for return or refund.
And despite phone reminders where an employee graciously takes my complaints and renew promises that do not engage them, still no package or refund

SERVICE CLIENT INEXISTANT, PAS D'EMPATHIE COMMERCIALE.

Order returned, never refunded.
Delivery times immeasurably long at a time when competitors (including Amazon) deliver D + 1.
Welcome to the 19th century.
To avoid carefully.

To flee ... a site of crooks which does not respect its commitments.

A star because it is obliged !!
they deserve bankruptcy!
I'm not talking about all my messed up shopping !!
I am talking about a trip to Tunisia canceled for my wife and my daughter and of which no employee has responded to my questions I was taken from 1600th. For a non-existent trip. In full August then go find a flight and hotel after. I will bring a complaint .. it's sure to see you soon

I ordered clothes with a 3.99 relay charge. The clothes do not suit me the return costs are deducted from the refund for 6.90 euros for a package also deposited in relay. The answer of the SAV is that everything is normal and that it is the policy of the house. Site is to flee absolutely.
PS: I put a star because I have to.

Package lost, no news from the carrier will I be reimbursed ?? Not even sure ....

MISERABLE SERVICE!
order still in preparation for 2 months
no follow-up
in the end, they still don't know if my order is in stock!
this is the 2nd time that this incident has happened
do not order from them

Catastrophe !!!
I never received my order pay 70
And he asks me to wait 21 days.
Then to send my ID card for nothing at the end, you will not be confused!

I was always happy with my orders on private sales until one day I returned a single item of an Order .. refund confirmed in June 2019, 1 month and a half later with 4 calls to customer service and send emails .. that Nada !!! It's not normal, they answer me, they give me confirmation that I will receive my money in the following qlq days but still nothing! Still nothing until today !!
I do not order anymore on veepee I just do not trust anymore.

They sold me an unlimited pass to the acclimatization garden more expensive than if I had taken it at the entrance!

Order received with several days late.
According to them, a holey sweater is not a defective product.
Malfunction on the site for parcel returns (surely done on purpose).
A beautiful band of incapable.

Deplorable customer service. The delivery and return system is simply a scam.

Do not deliver for 5 months and apparently does not reimburse either, 1 month I try to get a refund

Very disappointed, I still have not received the refund of my order after a month of waiting, I am not given the necessary information, I have the impression of being taken for a ride. Extremely disappointed, I no longer intend to order again.

Good price, sometimes orders take a long time to be shipped

After buying while succumbing to the attractive promotions I realized that I had only bought at the normal prices posted on other sites ...
They only display fake discounts (and as we say the bigger the bigger it goes) to sell you something in the end at the same price as elsewhere
This is a scam a deception ...
To avoid

Deplorable service ... waiting for reimbursement for 4 months for the package that has never been delivered to me ... 15 phone calls to their customer service and to date 0 return from a manager.

Since when have we not had the right to exchange an item that does not meet our expectations within 7 days.
Costs are charged in addition to the costs of return at our cost

COMPLETE SCAM!
I'm waiting for my refund a month and a half!
The customer service is not professional, I call I received an information, after I write on fb to have the news and the they say another information, contrary of information on telephone.
After, my order sent 30km from home, because of technical error.
3 error for me it's too much, I'll never order at home!
Incredible incompetent!

Do not answer the phone.
Do not respond more to emails, sent about 15 days ago the response I still expect and the refund of my order also ....
The health crisis on the right foot, no crisis to debit the bank card in any case.

Order a first time .. package delivered but not at home !!!
Quite a terrible staging for a refund.
Anyway, I try a second order and nothing! No news of my package for 2 weeks.
A shame !
I do not recommend veepee

When we see the rating of this site, 2.2 / 5 says it all!

Nice showcase, nice scam!
The attractive reductions displayed absolutely do not reflect reality, if we take a closer look at their "recommended retail prices" displayed are inflated by at least 20%!
The product photos are very flattering, the pair of sandals I just ordered looked superb, result: a shoe wider than the other, poor quality leather, a rough cut ... And if I want get them reimbursed, I have to pay for the return costs when I have already paid 6.50 postage on the outward journey!
It's amazing, at a time when Zalando, Sarenza and other leaders in e-commerce allow simple, quick and above all FREE returns, whatever the reason.

At first it's ok but it's been a while since the packages are not even delivered! The after-sales service answers you but gives you no real solution, just apologize and make the person embarrassed, if not concretely we are still waiting for our packages! Never again this m ** rde site!

Veepee seems to be bankrupt, after having placed an order for 400 euros for which I never received anything, veepee indicates to be a simple intermediary, confirms to me that I will never be delivered and disclaims all responsibility. impossible to respond to emails received, to exchange with a member of veepee and no explanation given, yet veepee had to know how to take his commission at the right time.

I ordered in July. Since the expedition in mid-August, I must have received ten relay point changes. Despite several reminders and refund requests, veepee still did not comply with my request. They leave my unscrupulous request unanswered. Next step, see with my legal department

Catastrophic. I'm buying a phone for delivery scheduled for September 11-14 at the latest. My package has been in preparation since September 7 and September 22, I send an email to Veepee which remains unanswered. On the 23rd I called and I was told that I must wait until October 5, but that maybe the status will change.
On the 24th, my package was still in preparation (i.e. 17 days of preparation) I called back to have my order canceled.
Amazement, I am told that it is not possible and that I must wait until October 5th. I therefore ask for a letter to confirm that I will be delivered from the telephone ..... I am told that this is not possible.
Faced with my dissatisfaction, I am told that they will call me back "as soon as possible".
Conclusion: deadlines not respected, refusal to have a writing from Veepee, I do not know if I will have my phone and I have to wait 1 month following my order to know if I can order elsewhere.
Veepee was a great company that lost its sense of customer service.
Really too bad, but you can't live on what you have learned by making fun of the customer

Shoes bought for my son supposedly leather, the bad surprise, we received limited leather shoes for a three-year-old child, I find that scandalous, no refund or commercial gesture for a pair of shoes made in china that ended up in the bin.

we bought places for the asterix park following an error on our part that has been more than a week and multiple calls to their customer relations center nothing is done incompetent staff for some bay and eat at the same time or we are told we remind you that no one reminder site to flee

Not being able to cancel an order barely 30 minutes after placing it on the pretext that it is supposedly already prepared ... it is simply foutage de g ....
The delivery will be done I will have to pay the pdf to ultimately refuse the package ...

We find the same prices elsewhere see cheaper by looking good ... There is nothing private. It has lost! Pity.

Really a pity that the shipping costs in general are so high.

No more interest. Price liar, unresponsive customer service, fake product information. Pinned by ufc what to choose rightly. Sad that this brilliant, innovative and impactful sales leader at the time is falling into the intellectual and marketing low end. Good continuation.

Purchase an article on Veepee. Article received 3 months later as usual but not at all corresponding to the photo.
I print the return of the item and at the Post I am told that it must be postage while it is noted "Prepaid Return".
From theft, watch out for the photo and return PAYING!

Catastrophic experience! I receive 1 notched shirt, return it after waiting 7 days to be able to download the slip. 10 days after re-dispatch of the defective garment I receive 1 message from Veepee declaring that the More

Scam. Whenever I find a product on crimped I look on the internet I found cheaper at the same time (without shipping) ... Scam

TO FLEE ! shipping and return costs are your responsibility! I had been told over the phone that if the goods did not meet our expectations, the return costs were free. but no they are debited the refund amount! I called the service, very unpleasant, do not listen and screams on you! so if you feel like not being listened to and verbally abused, call Veepe Service!

Ah if only I could put a big 0 !!! I waited for a pair of earrings which never arrived on the scheduled date !! I called a 1st time to find out where my order was, the girl replied that there was a delay in the order ... well ...
I called back the following week because I still had nothing ... and I am told that we will reimburse me because there is no more stock !!! The big joke!
So I wait for an article for more than 1 month I call a first time I am told that I will receive it but with delay, I call a second time and there I am told that I am reimbursed ?!
No but it is useless to make this kind of application if nothing works properly or if we receive our articles haphazardly!
Anything great !!! Run away ! For me it is to finish!
I will keep this comment regarding my refund up to date.

Last time ! Do not respond to the complaint email. After two postponement of delivery on their part, for a logistics incident. I returned a package containing dishwashing liquid because we saw through the cardboard that it had leaked. What Veepee did, they put in some big adhesive and sent me back the same package, with the same deteriorated products inside. Well done respect for the customer.

A star is already bcp.
It became nulllllllllle
Delivery problem
Incompetent customer service
I was a very good customer but it's over
Beware
I'm having problems with them right now

Because I have to put a star because this company actually deserves none ...

The prices are interesting but the shipping costs are too high. Example with the photo, costs of 6.50 while a similar order in a store had costs of 4.

I bought a 1300 sofa which supposedly cost 4000 so an impeccable quality. Except that frankly we are far from the account. I am terribly disappointed with the fabric and the very poor finish. A tip avoid this site if you don't want to be disappointed and angry.

Customer service unreachable for more than 3 weeks.
No return following emails sent

I ordered 3 items on May 17, 2020, when the order reached me none of the 3 items received did not match my order. I returned the package in early June, June 23, 2020 no news of my refund, I am obliged to call them back to get a refund. On the phone, counselors make no effort to articulate, communication is chaotic.
This will be my last Veepee order