vente-privee Reviews

After-sales service is completely absent, no response to emails, avoid this brand, showroom is ten times better

Order made on July 27, delivery scheduled for August 05 and nothing happens. Cancellation of the order on August 18. And no refund in sight ...
Customer service always sorry but very inefficient ...
Sign to avoid absolutely ...

3 months that I wait for a semblance of response regarding my lost order! I have no answer either on where the order is located or the refund of it !!!

I am very unhappy following an order for shoes, which upon receipt of the package, had obviously already been worn for a pair of pumps, and with defect for another pair! I initiated a complaint and my only response is a pre-recorded email which does not answer the substance of my complaint! It is very unpleasant to see such a lack of customer consideration.

Very dissatisfied !!! I placed an order on November 20, 2019 OK all right delivery date still no package I called I was told don't worry Madam your package will arrive OK I wait another week I call and for me hear that I will never receive my package the order has been canceled but by account they have taken my purchase two days after !!! I've been ordering on Veepee five times and this is the last time this site is really not serious very nasty

very surprised by the bad comments, I have always been satisfied
recently I ordered a table service with broken plates
I was able to easily contact the SAV I was refunded the amount of broken plates without problem and quickly, the breakage was inevitable because poorly packaged by the supplier, against a dish Emile Henry very fragile arrived very well packaged ( supplier) and well received, it's been years that I order on this site and
never disappointed I recommend, hoping not to be disappointed in the future

Avoid for all that is travel, work with travel agencies and incompetent subcontractors. And refer to them in case of concerns. The ostrich policy is not what you expect from a company!

The order arrived at another relay point on the pretext that the one originally planned was closed, which is false.
2nd order never arrived ...
3rd order, I received another article than the one ordered ...
To avoid at all costs indeed!

The more you order the more you will be disappointed ... at first, we say "nice, I'm doing good business" and then we say "the shipping costs are still a little high" and "the announced times are a little long "but we continue because convinced that the price displayed is still a good deal ... and then the deadlines, already long, are not met ... and then, well we reimburse you because finally" a logistical problem prevents us from honoring your order "... in short, the more it goes, the less it goes ... I am terribly disappointed, I have 4 orders in progress since February 22, 1 canceled, 1 at the carrier and 1 postponed 2 months ... thank you Veepee, but when we can't fill orders, we don't sell ...

Help ,
The customer relations department has not responded for a week.
I receive automatic replies to my emails.
Is this box still working?

It seems that the current health context puts veepee to absent subscribers.

I buy puma mules, only downside the delivery is super long

Order validated in duplicate after a beug computer and customer service does not want to know anything and I end up with 4 products instead of 2

An incompetent member relations service, a Help & Contact section impossible to contact. A big scam!
3 months that I wait to be called back for uncollected reimbursements of more than 300 . After 15 calls to the member relations service, 15 different "advisers", ensuring that I did what was necessary and that the accounting department would call me back as soon as possible.
THIEVES.
It's a shame.

I bought a trip to Mexico on Veepee in January and the return flight was canceled and the hotel was not paid. Our vacation has been completely ruined and Veepee does not care about it! We have absolutely not been compensated, it's a shame! I advise you all to buy trips to this site. I will never do it again.

High postage !! Never offer offers like coupons or free shipping. I definitely prefer private showroom. The offers are more interesting !!!

They are robbers!
Double debited my card of 499,97 on June 16. We're August 1 today, after 5 calls and reminders from my side all I heard were promises - my money hasn't come back. Last week it happened again and they don't even want to recognise the fact, whereas my bank has confirmed the operation was successful 2 times in a row with a difference of 5 seconds.
Shopping with them is a waste of time and brain cells.

A disaster both in terms of customer service and delivery! I bought a trip with them and I lost 2000 euros! No commercial gesture and no customer service support! To flee !! Veepee is a scam!

Hello
I have the impression that he takes us for pigeons,
I ordered a juice machine and still not received, he sends me an email to tell me the machine is delivered to the relay, while the carrier has never delivered ??
Veepee sa becomes BONCOIN
items that are unsold and broken down be careful.
the best is to let people buy and then go on Boncoin and offer the item at 50% cheaper
because 1/2 the article has a problem ...
next time we should put pictures of the broken items and so references like that will help us other buyers

Rotten customer service, zero return. It feels like being at La Redoute before the advent of online sales. You might as well order elsewhere.

Scammers. CEO: Jacques-Antoine Granjon. Be careful before waste your money.

Never again !!!! Non-existent and incompetent service! I ordered a bike that arrived 1.5 months after the order date (delivery normally expected within 15 days) !! One of the transport companies (DPD) to which they call, had either forgotten to program my package in their daily schedule, or thereafter, the deliverers came to my house without notifying me of the day or the hour to which they had to pass ... No email, no message to warn me or make an appointment, nothing ... And difficult to be at home when we work ... Following several complaints for a reimbursement of delivery costs (which were not guaranteed on time, and above all costly in energy) I had NO return ... Today, and with confinement, I could not use my bike only for 3 round trips ... Indeed the front plate is faulty ... In short ... I call them back to arrange that. Three weeks after sending my message guess what? ... No response ... Nothing ... It's just SCANDALOUS ...

Product ordered in early March. Impossible to have a follow-up of the situation of the parcel despite 4 reminders. No refund.
Unloads on Mondial Relay in responsibility not to proceed with the refund and asks the customer to wait (again) for the package.

Not satisfied.

Since e boutic was taken by veepee it is the disaster.
Not possible to join the free nr 0800 who asks to make an email in case of questions and after more than 10 emails, no response.
To really run away! Served zero

each time I return products, at least 1 left. so no refund because he loses my product

Hello I bought on the Arthur Martin sale a set of pan and saucepan unfortunately they all stick while the description displayed otherwise
I bought a vacuum cleaner which turned out to be a broom
I want to be reimbursed for this Arthur Martin order
It s theft to sell unsaleable defective items and to invent promotions discounts when the real price is much lower
In addition to contacting you you have set up a sacred system of abandonment of reimbursement bravo for your honesty your transparency and your beautifully dishonest customer service
And the impossibility of contacting customer service via its app or its smartphone
FLIGHT the last time I order from them!
Do not hesitate to contact me to create a common file if you have the same kind of problems in order to gather the evidence and forward it to ufc that choose they are there to protect consumers so do not hesitate

I have been trying to reach them by phone for a week to return an item for my order, because in addition it is impossible to find the section to return items. I don't know if it's a technical problem ???! I will try to get reimbursed if I get there due to the hassle to join them. If you want to attract customers, your app or site must be a little more user-friendly ...

Very good site I have been shopping for several years, reimbursement in case of error or if the article is not suitable

I have never been disappointed with Veepee. The after-sales service is efficient and friendly.
The quality of the chairs that I receive is very satisfactory.
Recommend without hesitation

Not really financially interesting. Exorbitant shipping costs and delivery times that are too long and often postponed without notice. Returns at our expense which is very rare for online sales ... Customer service that never responds. I will remove the app from my phone.

ORY command 320561387; This site is not serious. I made an return of an article. Having no news, I called Customer Service, who confirmed the receipt of my package. Since then, a week has passed, no confirmation email, no refund and the telephone service cannot be reached. They laugh at their customers. At the same time, I returned 2 items to Showroomprive and I was reimbursed a long time ago. Veepee, improve your functioning, and your management, it is urgent if you want to continue. For my part, I will think twice before coming back to your site!

Failure to meet delivery deadlines.
Delivery in several packages.
Comfort by offering you a voucher of 5 valid of course on a future purchase (carrot to move the donkey forward)

Here is just one example of customer service feedback for an order placed since the beginning of August ... heartbreaking!

I am sorry to learn that your package and the rest of the order have still not reached you. So you want me to remedy this situation.

I assure you of all the attention given to this situation and apologize for the delay in the delivery of your order.

After checking, I see that the tracking of your package has not been updated and therefore does not allow me to locate it with precision.

Rest assured, I will follow the progress of the status of your package and will contact you to let you know its final status by September 21, 2020.

Thank you for your patience and understanding.

Regarding the rest of the order, after checking with our Logistics Team, it turns out that we encounter an anomaly in the management of stocks which slows down the processing of shipments.

Rest assured that our teams are currently mobilized to shorten your wait. Also, we hope to be able to send you your article within a few days. However, we are unable to communicate a specific date at the moment and I regret that.

If, despite our best efforts, we are not able to send it to you, we will reimburse it and compensation of 5 euros will be sent to you in the form of a voucher to be used on our site. "

Site which had interest at its beginnings, (there is more than 10 years) but whose principle is exceeded today.

By dint of wanting to sell more and more, they began to sell everyday products, completely banal, like coffee, tea, laundry, pasta, but finished the good deal. It is often even the opposite, it is often even less attractive once the shipping costs are added, than what you can find in the trade.

They also often sell phony brands, unknown to the battalion, who want to pass themselves off as luxury.

In short the concept is outdated, added to that the delivery time of several weeks, and you will understand that this site has lost all its interest. Today it is better to buy directly from Amazon or go to your Leclerc.

We no longer do good business with them.

After 2 months of waiting, 3 emails to Sav, XX phone calls and a dispute with PayPal .... my order reappears at the carrier ... remains to be seen in what state it will be !?

Already the 2nd problem with an order in the hygiene category order with more than a month of delay nobody warns, and especially by telling us that it is possible that young people will not receive everything and that they will make a refund if it is the case ???? really ???? so 1 month late I risk not having everything but we will see that later and the reimbursement takes on average 2 weeks so already 2 months that I spent 100E and I still have to wait to know whether or not I would have my ordered???? then in this case debit when you have the goods !!!!!

Customer service cannot be reached by email or telephone. The Covid 19 has a good back.
I will never go through your services again.

Outrageous as an online shopping platform! I bought a table on March 13, 2020, it arrived defective on April 29. Upon receipt of this table, I asked for the return. Today is already July, the table was taken a month ago, the status of my return on their site is still "return validated", no refund! During this period, I sent them several emails and called them several times too, each time it's the same response: under investigation, we get back to you as soon as possible. Once the customer service lady told me anyway since I already sent the email two days before, I had to wait 14 days if still no return I would eventually be able to call them.

I have nothing to say in front of this after-sales service.

More than a month to get reimbursed, , always the recurring problem tracking deliveries,

This company contributes to the collapse of French handicrafts by selling products made in China while using the local reputation: the Laguiole knives I bought were not displayed as being made in China on your site. On the other hand on the box, there is the mention "RPC": you conceal even the name "China" so that customers do not realize anything.

For a French company, it's a shame to act like that. The crackdown on fraud should in my opinion look into this case.

A purchase on April 5 and we are on May 26 and since then no news and no return from customer service ...... despite emails.
Really deplorable customer service
To flee

Very disappointed with the care taken with my last order of clothes. Not only very late but not complete, in addition, some clothes ended up directly in the box without packaging and without protection. I was not used to this lack of quality. In addition, there is never a satisfaction questionnaire.

A true result of incompetence on the part of the customer service. I have been waiting since March for my Gardena robot mower to be repaired. After an endless wait, successive reminders, I am announced today at 21/06 that we will pay me back and make a compensation purchase voucher of 60 ...
The worst part of all this is that the same Gardena sale is currently valid but the same robot is not available anymore!
I really have a very bitter taste because I have the impression that I was taken for a con from the beginning.
Order number VP237023501

Consumption service unreachable, veepe which refers the fault to another site for the reimbursement of space, it is shameful, no consideration from the customer

Nuuuuuuuuuuuuuuuuuuuuuul as ever!
Expert bac + 19 in scam.
They tell you that for your bookings you can subscribe to a cancellation protection by paying 13 euros but refused to give you any information about your file which is from the point of view of the law politically incorrect!
They announce that your cancellation insurance is not valid (while you do not have access to your file) and refuses to refund you!
When will the charter of this ***** company be evaluated in France?
Administrators do not hurt! Cute but can not help you because yes they do not have access to your file and know absolutely nothing.
Alala too long to describe but better private showroom to the limit!
First and last experience !!

You are nuuuuuuuuul maiiiis inutiiiiiiile
A fuiiiiiiiiiire !!!

Delivery price too expensive and paid return !! A joke. Prefer Zalando Private and other. Yet very good at the time of the name of Private Sale.

I have already placed several orders on the site vp and everything went well, product well packaged, delivery on time. Recently I had returned a refurbished device and I got a quick refund. I recommend

parcel divided into 2 one at home the other in a point where I was able to recover order returned still not refunded after two me s answers all made great disregard of the client A FUIR

A few years ago the prices were interesting, but now they manage to sell their items at the same price or more expensive than normal .... Avoid

Customer for many years
Impossible to return a product (out of 6) on the site
So I send a request by email via my customer interface
Response almost 8/10 days later from customer service telling me that the withdrawal period has passed second exchange to explain
Without success ... I was a former customer, I would never order from them again!
And I will not hesitate to tell my mishap around me

Above all, do not order a stay on VEEPEE, and all the more with MISTERFLY,

I am informed today February 10 that an order (worth + 1500 ) which was to be delivered to me on December 30 cannot be and to compensate me I am offered a voucher from 8 valid for one year !!!!

I ordered before but for several months there has been a big deterioration in customer service that no longer provides any solutions to the problems and just says "sorry"

It was good at first.
Now, unknown brands, poor quality.
Or well-known brands but seem to be counterfeit.

1 star because we can not put 0 ...
Scam a refund of an item paid for a long time and lost on the way ... The service is useless. I have neither received the article nor reviewed the color of my money, debited obviously at the minute of the order.
To flee without hesitation !!

A CATASTROPHE, to flee, it's a shame to be so bad ....
I ordered 2 tickets to go see the NTM concert. A few days before I want to print my places and there I realize that I do not have the places. I contact them, they tell me that they have no record of this order, apart from me I do have a withdrawal from my account. On the one hand I have to buy 2 places on the boncoin at 100 and I am still waiting for the refund. I had it several times on the phone, each time I am told that my file is in progress, it's a joke. They asked me several times to send the proof of withdrawal, which I did. So ESPECIALLY avoid ordering concert or other tickets if you don't want to end up paying 200 for a concert. AND THANK YOU TO VEEPEE FOR REFUNDING ME WHAT YOU HAVE TO ME.

Nonexistent customer service, does not answer calls or emails.
Parcel received with 4 weeks delay without any communication !!!
Product not in accordance with the photo, the return cannot be done correctly because the address mentioned on the voucher generated by Veepee cannot be found by post.

Too much hassle for little savings!

Hello,
I ordered the Eve mattress on June 9, 2020 for an amount of 628.99euros which has still not arrived. You told me that the mattress will be returned to the warehouse and that I will have a 2nd delivery. I don't understand why you made a refund without asking me !!! I don't want a refund! I want the mattress. I need it. I've been waiting for this mattress for almost 3 months. So please make this 2nd delivery. You don't wanna sell it to me or what? It is false advertising. Have you been charging me for months and just paying off like that? You should even do me a gesture of goodwill for the wait and the inconvenience!
Also, I would like a real follow-up and not a new person each time who does not understand my file and who responds sideways each time I write to you!

Non respect of the general conditions of sale. I find myself in the case of article 12.5 of the GTCS of VEEPEE "Absence of delivery" and my request for reimbursement is unanswered ....
Here is the text: "12.5. No delivery
The Member has the right to cancel his order if the delivery of this
did not intervene at the latest seven working days after the delivery date indicated by
Veepee, unless this delay in delivery is due to force majeure within the meaning of the case law of the French Courts.
Within 10 working days following the Member's request for cancellation, Veepee will request a refund from the bank or PayPal account.
Member."

Site that steals these customers. It's been 2.5 months that I'm waiting for my refund and they walk me by sending me the same mail every 2 weeks. It's scandalous!!! To avoid at all costs!

To escape, a scam ... Ghost parcels ...
2 orders in a row where the parcel leaves but never reaches the carrier ...
A shame this site

To flee frankly they contradict themselves with each call an adviser who does not say absolutely the same thing one has the impression of not being listened to site avoided ;;;

Service incompetent. Ordering a piece of furniture in February 2019, delivered in scandalous condition in April (traces of hands, screwing, chips everywhere = furniture repacked without any doubt). Immediate request for recovery (accepted by VP) but since no carrier has contacted me for a recovery. We are June 17 (4 months after the order) and it is the course of the fighter to take this card that is stored at home and especially recover the amount paid! Incredible to have to live this in 2019 with a structure as large as VP. No more orders from them

Disastrous !!! Seriously I receive a defective package, and it's been 3 weeks that I wait at least for an answer and still nothing! Honestly I advise you to turn to showroomprive.com which has a much better customer relationship service!

I am very annoyed by your poor service.
I placed an order in July for an item that I never received, but when I ask for a refund they tell me that our global partner Relay has lost the item there has been no return from them, I've been waiting for my refund for more than 2 months, called your customer service several times but in vain ...

I advise you not to order on this site, already the delivery times are enormous, the quality of the products to be avoided, customer service practically absent ...

I recommend this site. Before it was pretty good and I was happy but for several months that galleys and no solution to the problem of order! We order products and we receive different items or even nothing! To flee !

Unable to get reimbursed. No one answers the phone or emails

Same comments as most people: incomplete order, damaged product received .... Incompetent customer service !! better go look elsewhere !!!!

Nul ! nul nul !




CA NE VAUT PAS LE COUP !!! attendez les soldes et allez ailleurs

Hello,

Just a scam, I bought shoes thinking that there was a typing error because the 36 was 25 euros and the 40 too, except the 39 double! No for them there is no error the 39 is double! Long live bad faith and especially customer service! In short it was my last purchase ....

1 star because we can not put 0, but I was taken more than 6 months ago nearly 200 on my credit card when I had not bought anything, and since it is a way of the cross for to make me pay back. In short thieves who do everything not to repay, first we check and we apologize, then we made it last! I am asked my RIB, I send it, I am told that everything is OK, then 2 months after I am asked my RIB !!!! I call, I am told that we will call back within 2 days, after 10 days no news, I call back and I am told that we will call back in 2 days !!!!!! In short, they do everything so that I can not be reimbursed, like a poor beggar who owes me money and can not afford to give them back to me ... except that we are dealing with a society supposed to be very very very rich. But very very very dishonest

VeePee is not serious with customers, I ordered 2 Dyson that I should receive within 72 hours and 1 month later I have ever received. And that is the obstacle course to get reimbursed. Site flee absolutely! going reviews on Tweeter (#veepee) it is horrible .. the controls are improperly packaged or not at all and the delivery are not required. Service client based abroad and consultants pretend not to understand this is the worst commercial site that I know my Money and products are in the nature

We can not disconnect newletters because we are invaded by emails, yet a page offers to no longer receive proposals but it is inactive ... very elegant as a means !!! I regret to have opened an account, unfortunately it was the only way to see what was in this "Amazon French" very disappointing!
To avoid in EMERGENCY !!!!!!!

It's been more than 10 years that I order regularly on the site. up to now no problem at the level of receipt of articles or at the level of refunds of articles.

Trip booked on 08/17/20.
The agency claims 300 euros more the next day claiming a computer bug the day before.
We ask for more details and no response since. We do not even know if the trip is maintained since the email asking us for the additional 300 euros threatened to cancel the trip if we do not regions. No response or email if by phone, disastrous customer service.
We are planning a legal action for reimbursement and damages.
It is incredible that such a society can still exist.

order in October 2019 package still comes we On 18 January 2020
It raises you 21 day waiting request after 21 days no new nothing
laundry control damaged package and one opened bottle

Disappointment !! The delivery costs are high the delivery companies with which veepee work are incompetent and take the liberty of delivering the package where they wish if the relay point is not available! Wrong of the customer advisor who told me that I did not understand the email to choose between returning my item or refunding it when the email is clearly poorly written. ! After all the shopping I have done I stop !! And I'm really angry!

Big scam the prices are more expensive than the brands sold already in promotion.
They try to find false pretenses so as not to reimburse returned orders.
AVOID FAKE PROMO OR PRODUCTS OF OLD GENERATIONS SOLD AS RECENT.

I placed two orders, one scheduled to arrive between August 17th and 24th and the other between August 19th and 26th. I got the tracking of the two packages on August 17 and 20 and it shows the following message:

"Your Colissimo is being prepared at your sender or it is being taken over by Colissimo".

I then decided to contact the post office on August 24 regarding my two packages. They told me that "Veepee has reported by computer that it transmitted the packages to them but that they are still in their possession (Veepee)".

So I chose to contact Veepee the same day. After waiting about 6 minutes, I was put in touch with a counselor who told me, The packages have been sent to the post office. We will keep you informed of the situation from Friday (August 28) "date which exceeds the time limit that they had transmitted to me (between August 17/24 and August 19/26) for the two packages.

A horror, shame, everything what is more negative. When is the ability to put a negative note. 1 month to receive a good return for a Single iPhone. This is disastrous. Go your way really.