Lamentable. Return costs more expensive than the product when possibility of making a return. The most recent, I received a vacuum cleaner which no longer works. 1 year after ordering, I request a refund, I am told that this is not possible because the warranty valid for 24 months has expired .... 3 reminders since then, no response ...
To flee completely. They deliver products that do not conform to the photos, do everything to make returns very difficult so as to dissuade you. In addition, their products are false promotions and deplorable quality. If you want to order, think twice. No commercial respect. It doesn't even deserve 1 star. In my opinion they should follow Amazon's example.
Hyper disappointed by veepee I had to receive my AEG air conditioning July 31 Max !!! But after several calls made, they do not know where my parcel is being shipped and then nothing more. They will send it to me surely when the weather is cold, super disgusted I do not recommend ordering on their site, beware of you !!!!
I order regularly on this site and I never had any particular problem except once when ordering a bike. When mounting, there was a problem with the pedal. So I contacted Private Sales (VEEPEE) and telephone counselor I communicated the coordinates of the supplier stating me to inform them of the result.
If chains of mail exchanges supplier with photo requests, etc. It took over a month and the provider so I returned the defective part. I sent 2 emails to VEEPEE to inform them of the result, saying that all this was very long and I have enjoyed support from them. No response, not even the fault of apology. Not very commercial and a lack of respect with respect to its customers.
In fact, avoid ordering kind of articles because if you have any concerns, we must fend for himself with you (s) supplier (s), VEEPEE get completely clears. They have no say, not even the contact (s) supplier (s) to get things done.
A word !!
Disappointed, order not received. Complicated procedure for a refund. Everything is done to discourage us. On the verge of theft!
Null!
Big mistake on their part in the quantities delivered and I have to run after them to get a refund !! It's really shameful
Always more gitanie in the packaging of your parcels is possible?
I put a rating of three stars because the items offered are various at times very attractive prices.
For the rest the customer service is not terrible,
I waited 3 weeks for an answer. And customer service over the phone is difficult to reach.
SO CUSTOMER SERVICE TO REVIEW ....
What company!
I bought the clothes on veepee, at the time there was a technical problem, so the order went through 4 times.
Plus 150 , 2 packages that I have not ordered that have passed. I applied immediately, but the person on duty who was doing nothing replied to me that I must first receive the packages and then I must return them. I made him ask me. I returned it but he refunded me only 1 package and he replied that he could not find another package in his warehouse! It is possible? I lost the time, money, applied several times, sent several crazy emails but he rarely answers and does not resolve.
Be careful when ordering here. And I will never order from veepee.
I bought chocolates Maxim's Paris, the products have no taste. Even the supermarket's chocolate tastes better. It's scandalous. In addition, some chocolates no longer had the packaging. Manufacturing defect can be. I am very disappointed 50 euros of chocolates buy either 300g. I was expecting high end products.
Veepee now markets products of very poor quality - Robusta vacuum cleaner style. And the management of the returns being very defaillante, prepare you to live a very unpleasant experience if you buy with Veepee!
After two weeks I still haven't received my order it's shameful, especially when we charge the customer's money before.
And it is not the first time that I order, on three orders three late, you should close your site if you are not able to send your orders on time !!
Site to boycott!
Shameful
Pleasantly surprised by the quality of the after-sales service which was attentive and very understanding. I would remain a loyal customer.
A Delsey order not received since 07/28 and for which I still have not received the refund, despite an email announcing thank you on 09/01.
A NOE order of 455 for which I am still not reimbursed (3 packages not recovered because delivered too far from my home).
I'm lucky to have a lawyer friend.
So without receiving my refunds, Veepee will receive a mail in RAR.
It's sad to see how much the customer and despised, see downright stolen.
Veepee is making cash on the backs of these customers.
Consumers and customers wake up. Boycott and stop buying from dishonest sites.
Vente-privee gives me a color of TV cabinet for a value of 450 in the color red when I had selected an incredible matt black color I call customer service who apologizes and who offers to collect everything and reimburse me after 2 months of waiting
I tried to buy from Veepee but between incomplete, defective, broken orders, it is simply used a lot of energy to be disappointed. I do not talk about criminal wrongdoing as uses the amex card of his client without his consent and while the one to pay his order by another means but they "have had to do it following a bugg informatics" it is just totally unacceptable all as memorize on his server bank cards that one asked not to memorize ... Customer service unreachable and incompetent.
Trip purchased on Veepee in January for departure in July on behalf of MISTERFLY.
7 days before departure, I received a cancellation email from MISTERFLY.
The said email also indicates that I received a voucher: NOTHING AT ALL
I answered the email and it's radio silence!
You have a responsibility. I booked on your site because I had confidence. In addition, Veepee is a shareholder of MISTERFLY.
FAREWELL VEEPEE!
Do not book accommodation ... No recourse with the provider Locatour. We paid an insurance to be quiet without being able to benefit ... read the small lines of the contract before subscribing with Assurinco
I recommend Veepee without hesitation. Their after-sales service has always been very efficient and very pleasant :) and yet I have had a lot of stolen or lost packages in the mail and VP has always reimbursed me. For me it is a high quality company!
To forget, serious site in the beginnings but it has become rubbish, no customer service that responds only with we understand your request but be patient result of the package lost and 2 months later no refund (we are talking about of 120 ...) and always the same speech !!! Be patient !
In short, like many customers, I turn my back on Veepee, it's over, I will never order on this site again and count on me to advertise you !!! Incapable bands
Incredibly expensive shipping costs to receive your package in a relay point 3 weeks after placing the order, moreover if one or more articles from us do not suit the return is at our expense which is absolutely absurd when we see that most of the sites like Zalando for example proposed free return fees .... Last time I bought from these thieves ... And in addition they take 1 month to answer your emails ...
Totally not recommended.
The prices are the same as in big brand outlets. The quality of the products is not up to that advertised. And finally, customer service that is really not up to par!
Here are my misadventures: Item received broken, wrong item delivered, 3 months delivery time and unreachable customer service!
This is shameful, obviously the amount of orders are cashed before being able to receive.
A good way to make cash on their account!
The trap to avoid, install the application! Nothing beats going through the direct trader.
VERY disappointed with Veepee. Ordered a Hypsom mattress. Shipped 6 days prior to what was confirmed and while I was still on vacation, without Veepee notifying me of the shipment. I phone customer service, and I am told that once sent, it's my job to take care of. The transporter tells me the mattress has been returned to the factory. I phone the factory and tell me the mattress will be returned once returned. After three weeks and four phone calls to the factory I learn the story is that the mattress was damaged, they put it back into production, normally production is 7/14 days, but they don't. don't know when my mattress will be shipped. They advise me to cancel the order. At this point, I turn to Veepee customer service for the refund. They say there is nothing they can do, but they have to have a counselor call me. No one called me but I just got an email telling me they need to check. After 5 days still nothing. Considering the comments of others, who have been waiting for months for a refund, I thought of going to Fevad. (Federations-commerce and distance selling)
Very unpleasant experience. It's been a month now that I returned bags paid more than 500 for a refund and I still have not received anything. A real scandal. I really do not recommend this site.
Hello, I completely agree with Laurence's opinion of the day!
customer for 12 years, I am extremely disappointed by the products, poor quality suspected of counterfeiting and by the after sales service recently!
Good luck veepe ....
It has been more than 2 weeks since your customer service told me that I was reimbursed for an order that I never received and that was never reimbursed to me.
When I call your customer service, I am told that I have been reimbursed even though I have never had a transfer. I find it shameful. It is simply theft.
Attention scam. I asked for a refund on a nonconforming product. VeePee has not responded to any of my emails. Result: I make it fly almost 10 . Please do not order !!
I have been a client since 2011. the prices are not always very valid, but despite everything a good choice and brands. On the other hand, worry, as soon as there is a problem, it is very difficult to solve. no return. nothingness. you can leave messages, they don't care.
Ineligible customer service, I have been waiting for a call from a manager since December 2019!
The indicated market prices are the increased prices of the market the offers are not as interesting as the advertising wants to make believe.
Deplorable
It's a shame !
I've been fighting with Veepee for 1 month to get a refund for a package that was sent to the wrong address.
After a postal investigation carried out by them, Veepee confirms that my package was delivered to an address that does not correspond to my delivery address and since then, I have not had any response from them!
Not to mention that it is impossible to reach them by telephone and that when they deign to answer by email, it is each time a different "advisor"!
Conclusion: TO FIRE! If you want a little consideration as a customer, the competition is much better!
If I could put zero! already they put lead in to send the package once they received it from the brand. One of the 2 items from the nice things brand arrived stained with a rambling passerby, and the other the size does not suit me and I see that I am supposed to pay the return costs in addition to having paid the pdf to go. Too bad it's the stained and damaged that I like and I don't think I'll give it back because apparently they take 15 years to repay. To flee absolutely, never again do I buy anything from them.
no, I try every time to buy the V'pass for deliveries, and it never works, and in addition, we can not be delivered in a relay package if you buy it
I ordered a home theater speaker kit. Private Sales (Veepee) divided my original order in half and delivered me only half. The second parcel was to be delivered by Relais Colis and was, according to the carrier, canceled by Veepee. I spent a week asking the customer service by all of the contact methods (email, phone, fax (which did not work)) what had happened. I just received the following message:
Dear X, We have the result of the inquiry opened on the parcel of your order X. Our carrier SOGEPECO informs me that your parcel is returned towards our warehouses. As stated in the general conditions of sale, we will not be able to offer you a new delivery with this carrier and I am sorry. As such, the amount of xxx euros, including shipping, has been committed today to the account associated with your credit card, within a period of 3 to 8 days for a debit card or within the usual time of your banking conditions (end of month if deferred debit).
I hope you will soon find new opportunities on our site and remain at your disposal if necessary. See you soon on Veepee.
And I have half a speaker kit that is useless. Private sale is crazy about its customers.
SCAM.
No customer service. When something is not right. you are alone in the world and lose your stake. Me 250
Rubbish service, still waiting for my delivery of Ralp Lauren. They said it was delivered on December 19 at my house. I was home all day and it's not true that it was delivered. So basically I lost over 200 euros and.still no.response from Veepee.
I placed an order on the site private sale on 20/05/2018, and I am really too disappointed with your service, I find that it is a very bad site and a thieving site ...
Here are the emails I received, and I would like to know when you will be doing my full refund !!!
au since my parcel is lost, 1 month after you find my parcel, but in a relay of 77, it is not at all the relay that I chose, then I canceled my order and request refund totality, you promise me the maximum refund. at 5 days, until there I received nothing, and there, 1 month after, you asked me to fill a file of return !!!!!!!!!!
Beware of false ads
Sale passed 7/10 with catchy mention shipped in 72 hours ..
Review on October 22: I still have not received anything, with customer service to absent subscribers
I think the staff are abusing COVID 19 for not responding to customers.
quality down ... incomplete orders often delivered late. Refund hyper long to arrived while the terms are 8 days.
no commercial gesture for all the problems encountered and commercial service sends typical answers to everything goes without providing an answer ... It was much better in the beginning ... once they sent me a product while in the package there was a return slip inside dated 2 years ago reporting the defective product ...
I am a little dismayed to see so many negative opinions about this company, I thought they were reliable ... Personally I have never encountered any problems after ordering on their site (well it must be said that I do not order also not every 4 mornings). But despite a long delivery, I still received my packages. On the other hand, their delivery costs are extremely expensive, sometimes making the initial reduction not that attractive.
This site is a real scam !!!
SAV completely nil. The refund is not 100% because we have to pay the return charge of 6 50
A real shame !!!!
I do not buy any more on this site! I prefer to spend my money at Showroom, which has a very good after-sales service and offers the best delivery costs.
No problem, it was the first time that I had a problem with a parcel (parcel not received) I contacted customer service who was on top and above all efficient!
Subsequently, they opened an investigation and approached colissimo, which we confirmed that it was delivered to my mailbox (although I have not received anything) so I called Veepee customer service to confirm that it was not true and the counselor gave me an immediate refund. I encountered two very friendly and understandable counselors.
It's me or it's mission impossible to write an email to Veepee customer relations ???
Many products offered are of very poor quality. And above all the initial prices announced are untrue. Example of the day: faure magic clean fv 508 mc1 broom vacuum cleaner displayed 350 euros .... found 159.99 euros on rueducommerce ...
To flee, Scam !! This is the first time that I order on the site just to see how it goes. Big mistake, I should have digged a little more into the reliability of the site before.
My order arrived damaged, I asked to make a return and to be refunded and I received emails confirming that the return costs are free in this case. SURPRIIIISE, they still charge me 6.90 return costs because they say "they did not find the damaged part that I mentioned". I'm disgusted, he thinks I pulled it out like that or have time to spare to invent this sort of thing ?!
So if you are the one who is about to crack on this site too: Fuiiiiit, look elsewhere there will surely be (much) better.
HONTEUX NON PROFESSIONAL I order a pair of basketball that I want for a long time the pair arrives in the BOX THERE ARE 2 FEET RIGHT they tell me we will refund no other solution. At which moment we do not see that it is 2 feet straight. LAMENTABLE
nothing to say
I went to see their restaurant
I ordered a product from them in November to today I have not received anything yet I have paid it's been a month and a half I have not received anything
Flee this company / scam. Of the last 5 orders, 3 never arrived and 2 arrived broken. I have written more than 10 times to their service, I have never been refunded or delivered and still no refund, it's simply ESCROCS, they stole more than 1200 .
In addition the rates are often inflated to make believe a big discount, you will find bcp cheaper products by looking good on google ....
veepee.com