First order made on 12th November he sends me an e...

First order made on 12th November he sends me an email to tell me that 4 days later my order leaves their warehouse except that it is false! the parcel number does exist! not according to the post and Veepee responds to me 3 weeks later the supplier not enough jacket so we will make you have a refund or we are the 5th of dec I am really furious bad experience but to me s the customer service responds quickly by just mail to make you patient ..