Modern medicine and surgical procedures are so amazing, we are so blessed to have them! I went in at 7:45 this morning to have a same day surgical procedure, everything went so smoot, they treated me with so much respect and took care of all of my needs and then some. I arrived home at 1:15 this afternoon, I can honestly say that I haven't has any pain at all, I am so grateful for the exceptional staff at Utah Vally Regional MedicalCenter, I have always had 100% trust with the Dr's, Nurses and all those who look after our health, Thank you for you service and willingness to be there for me.
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
UVRMC has been responsible for almost killing me twice in one year. Once was in June 2017 when one intern, Dr. Henderson, misdiagnosed me for four days and said he was going to release me. I asked my nurse to get me another doctor because I knew something was wrong and to her credit, she did. The new doctor sent me for a CT scan and 15 minutes later i was in emergency surgery because my intenstines were in a knot; I lost more than I would have if "frat boy" behaving Henderson had listened to me. He had the nerve to come to me after a surgery that split me half and ask how I was doing and when I said "you misdiagnosed me and tried to send me home" he actually said "sorry about that!". I forbid him from touching me after right after surgery he dug his fingers into my stomach. When he came back a second time i told him exactly why he could no longer touch me and he said "oh, you remember that?!" He along with another intern whose last name was something like Mau and was in the er the night I came in (I went unconscious the second day) tried to change my surgeon's orders. The second time was on Feb 2nd 2018. I went in for a planned surgery that was supposed to be laser and one night in the hospital. A stitch tore and leaked my intestines into my body cavity and I became septic. No one noticed until over 12 hours later. I spent 5 weeks there. I don't remember February; not reality at least. In my head I had been kidnapped and my organs were being harvested because my sister found out it took them 33 hours to deliver any pain medication because I hadn't asked for it. I was cut from my below my sternum to my bikini line; over the top of the scar from the previous surgery that could have been avoided. I'm a single mom of, at the time a 12 yr old girl, who was expecting to spend one night with my friend. When this incompetent staff realized something was wrong, a very long time after I went septic, they alerted no-one! My daughter was dropped off to come visit me and when my little got to my room, several staff were around me rushing me out of my room for emergency surgery and she was left alone, scared and crying. I and my sister have met with patient relations a couple months ago and we gave them a full accounting of everything that happened to me and was promised a call within 30 days; hasn't happened. There were some great people there but my overwhelming feeling when I finally became fully conscious was terror of going to sleep and slipping into the month long terror I lived. For the first time in my life I had to be on anti-anxiety medication. It's August, I have had serious complications and was barely able to start working full-time again. If you or a loved have any other options; don't go to UVRMC! If there were negative stars; I'd give it.
I recently visited the ER for a Autoimmune disease, the ER staff was very unprofessional and they and Dr. Krommenhoek had not a clud what to do even though the people who got me in there who is fully understand the disease. Dr. Krommenhoek was only concern about the feeling of his professional staff but not what was happening with me.
This hospital continues to show their lack for patient care! Their Dr. Jolley lacks bed side manor and has no idea how to handle a situation he can t explain. To ask a family member who is requesting competent answers, what their medical background is, may not be the best way to calm the storm. I would suggest a real hospital with real doctors!! And a staff that won t forget they need to make sure their diabetic patient eats. Yes ladies and gentlemen if you love your family members take them anywhere but here, because once they are in they won t let them leave!! Even if requested multiple times
We had an abdominal ultrasound scheduled for my 18 month old daughter here. They called and gave me directions on how to get to their out patient building and what floor. Also letting me know my daughter needed to be fasting for 6 hours. Our appointment was at 9am so she hadn't eaten all night or breakfast. We got to where I was told to go. Checked in my daughter and waited 15 minutes. That's when we were told there was a mistake, and they didn't realize how old she was. (We checked in using her date of birth!!) They said we were sent to the wrong building. They told us we needed to go to the pediatric floor in another building and would need to drive there. So we did that. Went to the pediatric floor and again, wrong place! With a hungry toddler. SO much fun. That pediatrics office then sent us to another floor in the same building and finally we were in the right place. We had to check on ALL over again and then wait another 15 minutes. Very disappointing. They should realize they serve people of all ages and make note of who the patient is and where they really need to be. That's their job. The technician did a great job but that was about it. We've had ultrasounds done at Timpanogos Regionals Hospital and the whole process was much smoother. I know as an IHC facility the view my comment as nothing more than white noise because, what's one unhappy family to a cooperation making millions? It just was so frustrating. They care about numbers. Not people. Clearly.
I normally don't do reviews but in this case I decided I should. I have gone twice in the last few months because my friend needed to go, once for a medical issue and again for a injury and we got treated horrible, the first time was in the middle of the night and we forgot to take the departure paperwork with us, called the ER the next day and got a lecture from the nurse that had nothing to do with our call and if that wasn't bad enough we kept getting automated calls wanting to know how our visit was. Then we had to go in again about a month or so later to the ER and were treated like we were making it up, I could hear the doctor and the staff out in the hallway and they were out right rude, next time if my friend gets injured I'll be sure to record it as proof. The only reason I'm writing this is because the experience both times were horrible and very unprofessional not to forget to mention that both times the issues were not resolved, we had to go somewhere else where they did get resolved. It was just a complete wast of time and money. If it was like any other place of business we would get a refund for such poor service.
My daughter received excellent care in every area of the hospital. She went through Interventional Radiology, MRI, ER, surgical services, and to the 8th floor. The nurses, techs, and doctors in every encounter were all very professional, caring, and knowledgeable. I was able to be fully present for her and trust that she was in good hands with her care team. Thanks to everyone!
This hospital cares little about patient or family needs. My wife had a bad experience here a couple years ago, she needed another surgery and had concerns about modesty and staff during surgery, the hospital was completely inflexible and would not address her fears at all. Policy wins out over patient needs at this hospital. If your needs win out over a policy, unfortunately you'll need to look elsewhere
I had a kidney stone at the ripe-old age of 21. Ended up here for diagnosis. I don't remember much, but they gave me pain meds and I didn't end up dying, so five stars in my book!
I went in with Kidney stones...so very painful. The nurse took his sweet time getting me meds to make me comfortable. Took forever to pick a vein to do my IV even though my veins are very prominent...after finally getting meds to reduce pain and sent to the ct scan my nurse never came back to check on me until i went to the hallway to ask for assistance. Dr. Simmons was nice and helpful..as was the guy doing the CT...but as for my nurse and being comfortable when in a great deal of pain. It was one of the worst ER experiences I've ever had.
I've learned so much over a few months! I get that Dr's are humans too, but the mistake that was made in my case just about killed me. Medications and antibiotics are over prescribed! Antibiotics can be just as dangerous as other medications. I was put on too many antibiotics for too long, according to 3 other specialists. And the side effects destroyed my body. It's no coincidence that I got worse once I was put on 3 antibioitics. Please listen to your patients when they say they aren't feeling better & things are getting worse. It's a hint the antibiotics aren't working & something else is wrong. Please educate your patients on the risks and what medications have FDA black label warnings. Please let patients know it can take 2 yrs to recover from heavy 6 week antibiotic use, according to the CDC. Aftercare/follow up could be alot better too!
Earlier this month I gave birth here. The Labor & delivery nurses & staff were phenomenal! They explained everything that they were doing to me and going to do. They answered all of my questions and were just super nice. They were super comforting during my Emergency C-Section too.
The mother/baby unit was also amazing. I loved all the nurses that helped me out! They treated me as a friend rather than just another patient. I loved getting all the sweet compliments on my baby girl. The room service is also really great! It was nice being able to choose what I ate rather than just being given a plate with whatever food. I really loved the card they sent after I got home congratulating me on my baby.
I had surgery at this hospital in December. Everyone I interacted with were both kind and professional. The personalized thank you card I received from my nurses was very thoughtful.
I would like to leave a review on the performance of the nurses aids. But I have been blocked on every Avenue due to it being a bad review. Anyone who like to get it to a good review status. Contact me.
Ugh. My mom has a really painful nerve endings problem. Docs were all over the place. Tried to take her off meds that you can't cold turkey, then tried to give her Tylenol for the world's worst pain. Not exaggerating. Worst known. Only awesome I've seen is when mom goes in for infusions. Now. Calling to inquire family members health (I'm the family contact), gets no call back for 7 hours. None of my family knows what hospital knows; tubes in arms and down throat, so speaking is difficult for her. I do not recommend the staff. Facility yes. Not staff.
Went in and had my first surgery ever. My nurse was an OR nurse named Conner and he made me feel relaxed and comfortable the entire time from explaining the surgery to making sure my parents knew where I was he even helped me put my jewelry back in after my surgery because my iv made me unable. All the staff and doctors went out of their way to make me comfortable relaxed and feel ok especially Conner.
Having returned home after major surgery, my experience was great. Every single doctor, nurse, technician, food service person and staff treated me so kind, and professional. I spent time in the ICU, and on a normal floor as well. The food was really good! I'd recommend this place to anyone needing surgery.
I had my mammogram at Utah Valley Hospital. The process was very efficient, no wait, pleasant staff. The tech was very friendly, efficient, knowledgeable and compassionate. I would highly recommend the mammography unit at Utah Valley Hospital. Thank you for the gift recognizing Breast Cancer Awareness!
Radiology Department. I just had a RFA (Radio Frequency Ablation) procedure at this Hospital. The Doctor was Ryan Nielsen and attending Nurses included Jake and Cristy.
OUTSTANDING!!!
I will not go to any other Interventional Radiologist than Dr. Nielsen. I did have a Lumbar Medial Block with a different doctor about a month ago and the pain was horrendous. Dr. Nielsen KNOWS what he is doing and minimizes pain and makes one comfortable and completely at ease and safe. His bed side manner is greatly appreciated since most experienced doctors don't have to be friendly. The attending Staff were most helpful in explaining everything without sounding condescending. They were all very meticulous with infection control procedures and post procedure discharge, ensuring to walk me out to the waiting car. I know I will be having these procedures again and will most certainly wait to ensure I am on Dr. Nielsen's schedule ONLY and do it at the Utah Valley Regional Medical Center... So grateful to have such a wonderful facility so close by.
Thanks so much for making a potentially dreadful experience -- "Awesome"...
My Aunt is having trouble breathing, she is in the ICU & Dr. Carter has been so kind & caring! He is amazing! I know she is in good hands with him. Thank you! I highly recommend Dr. Carter!
I was taken to UVRMC to deliver my baby when my midwife felt I was in need of hospital attention. The labor and delivery nurses and staff were phenomenal. All of the crap came after I had my son. We had a specific birthing plan and only wanted certain tests done on the baby following birth. The nurses in the postpartum ward were very argumentative about whether we were "allowed" to deny tests even though we had signed all of the waivers. The nurses weren't very polite and would take the baby away for extended periods of time even though we asked for him to be with us as much as possible. Sometimes he would be gone for hours and when we'd ask when he'd be brought back into our room they would just tell us they would go check then be gone for another hour before returning without him. We were also banned from holding him outside of our bedroom. He had to stay in his rolling bassinet if we were to leave the room. The pediatrician was also very unhelpful. He refused to let us take the baby home until his blood sugar would read 60. This measurement was only to be taken right before his feeding (which is when his blood sugar would be at its lowest anyways) and if you're thinking that this was justified, keep in mind that the baby's blood sugar level was registering in the high 50's. We're talking 1 to 2 points short time after time. Finally, the food was absolutely repulsive. After two meals that were enough to make me sick, I decided to order a turkey sandwich. I mean, how can someone mess up a turkey sandwich, right? Well they proved me wrong that's for sure. I couldn't finish half of it. Overall our entire experience was terrible. The labor and delivery ward was amazing, but outside of that it was a very, very negative environment and made it very difficult to enjoy my first couple days with my new baby.
Came in for help, but they don t care what I think, they routinely have gone against my wishes and only the techs have been helpful. Doctor Walker and the PA are terrible
I am a totally healthy living holistic oriented person. Hospitals are not the place to hang out for daily healthy raw organic vegetables and grass fed beef. . . . . Yet I when my retina detached I knew that I needed help immediately. That was 3 months ago. This week I had my sight restored with a new lens. It is absolutely amazing. The entire process is a series of systems that create success. Thank you everyone at Utah Valley Hospital for saving my sight.
99% of the nurses and staff are amazing and so kind. However, I delivered my daughter here in October via Emergency Cesarean. My baby was out in under 2 minutes but when they started cutting I was SCREAMING that I wasn t numb. (I hadn t used my epidural for hours and I could fully move my legs) They didn t put me under either. They made my boyfriend go out of the room because of how bad/traumatizing it was. I truly believe I have ptsd from this. I could explain more in depth but I ll leave it at that. Fast forward 8 months later - Today I brought my daughter in for fluids as she s so dehydrated. The nurse trying to insert her IV was so unorganized and losing everything. She blew veins in both of my daughters arms, then dropped the needle on the FLOOR and proceeded to pick it up to try to use again. I wish I wasn t leaving this kind of a review but I d like to share my experiences.
This place is a joke, they neglected to give my sister's mother-in-law dinner and she is diabetic! The rude nurse said that she didn't ask for dinner ? They aren't trying to get to the bottom of her issues and when we have tried to get her moved they continue to send us in circles! Such a nightmare! If you want to live DO NOT GO HERE!!!!!
Took my daughter to the emergency room , she was having a nervous breakdown, she is so sick....a nurse in the reception area treated us so bad and was yelling at us and I yell back at him .He didn't care and had no empathy. No compassion at all. This nurse called security and I was asked to leave my daughter there and he said that she will have to wait 45 minutes by herself before going back even though she was going through a full panic attact .I couldn't go in with her because of covid restrictions and I understand that but at least let me explained what is happening to her or her family history so that she can get the help that she needs. She was treated like a drug addict even though they didn't run any lab work. She was released with paper work information to go to an out patient drug facility . Later that evening we had to go to a different emergency room where she had to be transferred to a behavioral unit to get proper treatment .at first I took her to utah valley because is supposed to be a great facility for mental illness , It might be but the emergency room should know how to treat mental illness. As a mother I felt so helpless.
We visited the ER as a result of our child tripping and splitting a lip in the hospital. ER staff and doctors were cold and seemingly treated us as a liability to their institution as a result of where the injury had occurred. We were led to a room for review fairly quickly after initial check in, but waited about 45 minutes before a doctor showed. The ER didn't seem busy during our visit, but no urgency was shown.
Upon arriving, the doctor prodded at my child's lip for a better look and then indicated nothing could be done as a result of the location of the injury. The doctor suggested ice and even offered a popsicle, but it turned out the hospital didn't have popsicles. A second doctor came afterward and more clumsily poked at my child's lip. In most cases one might feel that the hospital really cared and wanted to provide a second opinion. This, however, felt like an attempt to cover hospital assets as a result of the injury occurring on hospital property. A third individual showed as well to document the situation (yet another attempt to protect hospital assets).
In the end of it all, two doctors, a nurse, and an insurance writer (?) spent all of ten minutes (after waiting 45 minutes for "emergency care") to do nothing for my child (except further agitate the wound) and treat us like ambulance chasers, when all I wanted was for my child's injury to be urgently addressed. Instead, there was no urgency and there was no treatment -- unless you consider receiving the bill some sort of shock therapy. Of the four, I did appreciate the nurse (the others weren't at all helpful) and he did try to make things better by offering stickers (which the hospital was sure to bill us multiple hundreds of dollars for later). Now that's the way to maximize profits -- charge people hundreds or even thousands of dollars to interact with you for five minutes and let them hang out in a glass ER room for an hour then give them a sticker... that is, if you can sleep at night
Wish I could rate them 0 stars. Dont bother in the ER because apparently their ER procedure is to make you wait 4 hours in the waiting room, in VERY VISIBLE PAIN. Then when you leave, because they are not helping you or giving you medical attention. (Which is crazy, we're in a hospital!!!) They will call the police on you??? What kinda practice is this? Seriously messed up. DO NOT GO HERE. They won't help you
Stay away from this hospital, especially the ER. I brought my son in after he fell down some stairs and he had a head injury. We arrived and they had us wait in the waiting room which was empty for over an hour. After getting to the observation area the nurses were very rude and took forever to respond when pushing the red button on the remote which was for my son's oxygen being low. Then once I asked if they have contacted my insurance they said we dont do that here and they're dr was not contracted with my insurance. The nurses treat you like garbage and the DR doesn't even come check on you. Save yourself a night mate and go literally anywhere else.
My daughter s surgery went better than expected and her care was phenomenal. We were so Impressed by the staff; they were so helpful, friendly, and caring.
We arrived and within 10 minutes we were being seen by a Doctor. A test was performed and we were told it would take a good hour to get those results back. An hour later the Doctor and a nurse were back to talk to us. We were taken care of in such a way that there was NO waiting on this person or that person. Very professional and friendly. The doctors firm handshake to each of us when we were potentially contagious went a long way. If I ever have need in the future for a visit to the ER, Utah Valley Hospital will be seeing me again.
I had my yearly mammogram at Utah Valley Hospital this year and it was a great experience. Very little wait time and staff was very reassuring and friendly. The woman who helped me explained every step so I knew exactly what to do and what was happening. I'll definitely go back for my next one.
The emergency room was is a total joke the staff have hardly any patients they are rude u sit in the waiting room for two hours when u get back u sit and wait another hour and a half just to talk to the doctor no ambulances have came in and it's going on three hours just to be brought back
I recently had a procedure done in the Cath Lab. The staff could not possibly have treated any better. From the moment I walked in the door when I was greeted warmly and made to feel at ease, until my discharge several hours later the staff was attentive, professional, and caring.
The staff were highly unprofessional and didn't enforce or even say anything about people not wearing masks or wearing masks incorrectly, the staff should be fired for such carelessness
This Hospital is a freaking joke, Everytime I've gone it's been a joke, last time I was in ER got treated like a drug seeker, my last two surgeries there were pretty much a waste, and I got a EEG Lexie scan there over a month ago, and still never heard the results from them, and they never sent the results to Transplant Evaluation like they were supposed to do. You can make this Hospital look fancy, but it still sucks, oh and not to mention in 2012 I went in with severe stomach pain, peeing blood (which shouldn't be happening, because I'm in renal failure, plus peeing blood is bad), and they sent me home on my merry way, I went to The U in Salt Lake, and they told me had I waited another week I would have died... UVRMC is a joke... They're lucky I didn't sue them for almost killing me.
DO NOT GO HERE! I am so disappointed in our visit to Utah Valley Regional Medical Center. My husband went here for surgery on his shoulder. First, they put a polar ice machine on him, without asking our permission, and MADE us pay for it even after we told them we already had one. Now come to find out the anesthesiologist that they had come do the numbing was conveniently not in our health insurances network. How does that happen??? They definitely know who our insurance was when we came in, we had to wait in the lobby for 10 min to talk to them and show our insurance card before hand. I am definitely going to fight it because now they want us to pay $1000 for just the anesthesiologist. So unprofessional, just one thing after another and of course no one cares when you voice your concerns.
Had a great Emergency Room visit . Nurses and PA were very nice and attentive, was able to get in and treated very quickly. They were able to find out what my problem was. They explained things to me in great detail, and sent me home feeling much better.
Don't go to this hospital. I fractured my pelvis and I was treated there. The ER doctor told me to see my doctor for a follow-up in 3 to 5 days. I am from California and as soon as I returned, I tried to get my x-rays and cat scans sent down so that I could see the doctor. I filled out the necessary forms and emailed them. Two days later, I found out they had done nothing and that requests for x-rays and cat scans sit for a number of days until they can get around to them. After many emails, I found out that I must wait to receive the the x-rays and cat scans in the mail. That would mean that it would be more than two weeks after my injury before I could get the CD with my x-rays and cat scans and get follow-up care. The next day, I called and called, and finally, someone in the ER got the CD from the medical records department (I guess that is the name) and said she was going to overnight it to me. Why weren't the x-rays and cat scans in the discharge envelope on a CD? I had no problem with the Emergency Room quality of care.
I bring my friend Dena to the wound care clinic... she raves about Bryce & Megan... they are always friendly, clean, and helpful! Thanks to all who help take care and make her well!
Patient intake or registration didn t look up our plan ahead of time. Intermountain gave their RCM contract to a 3rd party - R1. We come in with fasting baby, get our kids dropped off with family then when we are at admitting - THEN they tell us we re out of network according to their system. R1 clearly has process issues. Why book providers and patients when all it takes is a quick look at your system to see we re out of network!? Very frustrating.
We had our daughter in the ER on Memorial Day for what turned out to be a ruptured appendix. Everyone from the nurses who greeted us in the waiting room, to the nurses, techs, and doctors in the back were amazing! My daughter has only ever had her shots; never a blood draw or anything like it, and they were so patient and explained everything. The doctor was knowledgeable and reassuring. The ultrasound tech was also great with our daughter. He talked to her on her level and explained everything to us. We were told that all of the radiology images were being reviewed by a pediatric radiologist, which was very reassuring. Once we found out what was wrong, a pediatric surgeon, Dr. Skarda, was consulted and he was also amazing! Dr. Skarda really knows his stuff, but is also very personable. He genuinely seemed to care about us, even checking in with us several times after the surgery. Everyone in the ER was great keeping us updated and making sure our questions were answered. Up on the pediatric floor, the amazing care continued! Our daughter was cared for by a team of pediatricians who did such a great job managing her pain and helping her get better so she could go home as quickly as possible. We were also impressed with a personal visit from a pharmacist and social worker just to see if they could help with anything. There was also a Child Life Specialist who was really key to helping our daughter accomplish the things she needed to do (but didn't want to) in order to get better. They spent time with her doing crafts and creating rewards for accomplishing goals. Our daughter really struggled with taking the medication by mouth, but every nurse was so patient and tried many different things until we found the one that worked. The housekeeper was also key in encouraging our daughter to do the things she didn't want to do. The housekeeper, at the beginning of the day, promised our daughter a special surprise if she would accomplish all of that day's goals. And when she did, that housekeeper was there, as promised, with her surprise.
Nobody wants to be in the hospital, but everyone who was involved in our daughters care made this visit a lot less stressful. Thank you!
Hyperbaric unit. Outstanding service and personalized care. I felt safe and secure. They made special arrangements for my situation. I cannot day enough good things about the staff.
This hospital is huge and there s a lot of waiting even when you ve got an an appointment. However, there are some great doctors and nurses employed there. Most are friendly, efficient, and hoping to find your problem our a cure!
If I could give this 10 stars I would. The nurses and CNA's during the whole time have been FANTASTIC. On the 9th floor brittany a CNA. Was so kind and caring, when we needed something she didn't hesitate at all. She did it with a smile on her face. Nina. A nurse on the 9th floor was seriously so great. The was she talked with so much kindness was great. And larissa (9th floor) never got frustrated when I would call and ask a million question. She encouraged me to call as many times as I wanted. Jacob a CNA. One on one person (9th floor as well). Bless his heart. He was stuck with 2 patients one night so bouncing back and forth between the 2 was great. And he never got frustrated or seemed overwhelmed. Zach (nurse on the 9th floor) has been great as well. He would talk and describe things to us in a way that we can understand. Brian in housekeeping was so sweet. And he did such a fantastic job cleaning the room The other housekeepers who I dealt with while here was seriously so rude! Take lessons from brian please. Thank you all so much. You made the stay so much better for us.
Dr Gafain and his team were great!! The nurses were good till the last day. The last nurse was horrible. Some excuse about not her floor. Made me wait 2 hours after discharge to leave. Wouldn t answer when I asked for her help. Wife had another nurse discharge me. One persons attitude can ruin the whole experience
I had a laproscopy done to remove and diagnose endometriosis cysts. My surgeon was Dr. Grover and my anesthesiologist was Dr. Harrison. Dr Harrison was such a blessing to have as my anesthesiologist. Struggling with severe anxiety and ptsd from a bad experience as a child made it extremely difficult to go through with the surgery, especially when my operating head nurse was rough and harsh with me when rolling me into the operating room. My anxiety quickly began to get out of control with the nurse until I saw and heard that Dr. Harrison was there at the foot of my bed to comfort and console me before the surgery. He made sure to reconfirm my fears and set them at ease like we talked about earlier in the prep room. I felt safe, cared for, trusting that he had more genuine concern for my mental well being than some of the other staff that I had met. I can't thank him enough for being there waiting at the foot of my bed in the operating room. It made a world of difference. My recovery nurse Misha was a miracle and darling as well. She actually cares about me and showed genuine love and concern making sure I was not in discomfort or pain. I can't thank them enough
Can't say enough about all the professional medical staff at this hospital who provided care for my mom in the cardio ICU. After diagnosing that she had an aortic dissection happening they performed the surgery and provided excellent care for her until her transfer to a longer term care ICU facility. From the doctors, surgeons, nurses, techs and janitorial staff everyone was very compassionate and truly motivated to helping my mom survive this huge surgery. I would highly recommend this hospital.
Twice in the past six months my husband, who has Parkinson's, has had to go to ER due to related problems. Both times the entire staff there was friendly and treated us kindly and promptly. Every one of them was extra attentive to him and very accommodating to me too. This morning's nurses, Michelle and Amy were not only skilled and efficient in their work, but they were cheery and brought out my husband's fun side. The wait time was surprisingly minimal. The ER doctor, Dr. Simmons, was so nice and meticulously skilled in stitching him up. Instead of a lecture which I had half-way expected (after feeling badly that my husband fell), the doctor offered encouraging words, understanding and support not only to my husband, but to me. Thank you Utah Valley ER - you were amazing and so appreciated!
This place is a medical care nightmare. And united health care has ZERO other option if you live in south county. In spite of remodeling it feels very ghetto...and after an hour with my husband in terrible, cant walk pain, there is no evidence he will ever be seen.
I have always had great care here but will not be returning due to the unorthodox and disrespect attitude towards employees in the endoscopy department. How management can not respect contracts and thinks they can supersede what was agreed upon and the value of an employee and will fire for no cause. It never ceases to amaze me how a person Fears and jealousy can rule a "Managers"(Christine) ability to be fair to an honest to a hard working employee and to null and void a valid contract for personal gain or need to rule all powerful. She can not meet the needs of the employees or doctors If this is the type of people you hire than what is my care and recovery going to be like when I was being schedule for a procedure there.
I have had mixed reviews in the past and have concluded the icu is great but the er is terrible. My grandma was in their icu and they treated her very well with the utmost care. Just based on the icu I would give this a 4 stars. However My cousin got turned away from the e.r. because they didn t like his insurance. I too have had a terrible experience at the ER when I part of my heel got cutoff and I waited in the waiting room of the er for 20 or so minutes as my foot continues to bleed.
The ER and the women and children s place here are the BEST! The staff are super helpful, personal, and professional. The service is excellent as well.
Great service. Very short wait. The technician made sure I was comfortable. Then when I was finished with my bone scan, I treated myself to something from the Gift Shop on the way out!
Emergency room was absolutely empty when I went in. After waiting over an hour they told me they forgot to to get me to radiology to get an x-ray. Then waited over an hour and a half to get a nurse to put a splint on me. Came back and told me to buy one a a drug store. Terrible experience
I was in the ER a this past summer and my health insurance, SelectHealth, pulled through and payed for everything (very expensive) minus my $100 copay. So Happy. Last week I got a bill in the mail from Utah Valley for $1,200 that my health insurance clearly already payed. I ended up calling them and they cancelled the bill because it was already payed 2 months ago by my insurance, but this is still very irresponsible and unacceptable. If I had not gone through each ledger that my insurance payed, I never would have realized that these items were already covered in the much larger bill that my insurance payed. Furthermore, while I was in the ER, under extreme physical pain, the hospital billing staff was kind enough to let me know that they were "almost certainly" nearing my out-of-pocket insurance maximum. Resulting in extreme emotional stress while I was there. This turned out to be very untrue as I stated earlier that SelectHealth left me with just my promised $100 copay and nothing more. Long story short: kudos to SelectHealth; Utah Valley needs some work.
I am only giving 1 star because of the nice people in emergency room lobby I went to the ER on friday and once I went back from there it was hell!!! Worst experience I have had and I go there alot! I am still suffering from the hands of one of the nurses physically !!! Its now wed! I am still in pain and dr didnt even listen to my concerns etc. Oh and let's not forget they almost gave me wrong meds that would have interacted with other meds they gave me! Then I call tuesday because of what nurse did to me to talk to dr to get advise on how to handle at home and I got told I have to be seen again! Like really ?? I know u cant give medical advise over the phone however if ur hospital staff caused damage I should be able to call and get some help! Not wait over 8 minutes to be told I have to come back in.... I'm going to fight this bill from this experience .
RN Nickole was our nurse when my wife gave birth yesterday. She was absolutely amazing! Never underestimate a newbie! Nicole's bedside manner and attention to my wife allowed us to relax and enjoy the birth of our son. We will be forever grateful to her service and experience that she allowed us to have with our big rainbow baby
While I was initially pleased with my visit to the Orem clinic in October of last year, I was VERY unhappy with my experience after the appointment--particularly with the customer service I received from the billing office.
First, I did not receive a bill until June--8 MONTHS AFTER MY APPOINTMENT. Second, this bill had months worth of late fees. The representative in the billing office told me the late fees were my fault since the mail was returned to their office. However, I was not contacted for updated mailing information until about a week ago.
Second, I specifically asked the receptionist in the office about my insurance coverage prior to the visit. I gave her all of my insurance information, which she accepted, and even followed up with her after the appointment regarding payment. She told me I was good to go and no payment was needed. Preventative care has always been covered under my insurance policy and I had no reason to believe that it would not be accepted this time....
So, imagine my surprise when I receive a bill in the mail (eight months later) for $180 with no insurance coverage! When I addressed this issue with the billing office, no sympathy or concern was shown and no apology was given. I was simply told that I could pay the bill immediately (goodbye groceries for the next two weeks) or set up a monthly payment plan and continue accruing interest charges. Since I did not want to pay another dime to Intermountain Healthcare, I went ahead and paid the amount in full.
The billing representative I spoke with showed very little flexibility or concern for the billing issues I experienced. She never apologized for any miscommunication. Instead, she tried to talk over me for half of the phone call and put all blame for the situation on me. I have never been treated so poorly by a customer service representative. Now, I am stuck paying $180.00 for an appointment in which the doctor literally did nothing other than write me a prescription.
Needless to say, I am happy to have this experience behind me and will not be returning to an Intermountain Healthcare office in the future.
If you want quality care from honest people, I would recommend that you go somewhere else.
L & D late night shift. I went there once due to pain they hooked me up and all they did was monitored the heartbeat of my baby and contractions and sent me home. Second time I had a lot of symptoms going on Vicki was my nurse for the night everything I told her she would brush it off and laugh it off and say it s normal. Told her I was way dehydrated I would shake and felt like passing out and she said you should be drinking more water I told her I do I drink about 2 gallons a day and she brushed it off and said maybe that s why you have to go pee every 20 minutes. She was ridiculous she never ever did she answer one question for me besides saying it s normal. If your becoming a nurse you re there to worry about people and for them not to worry about something if it s normal. People do not go to a hospital if they re not extremely concern they just go to the doctor because it can wait and it s way less expensive Vicki from labor and delivery needs some more training and how to handle questions instead of saying is normal, and if it s normal to explain why it s normal. You re late night shift nurses need to show some more respect and compassion towards pregnant women since their child is the most important and number one concern to them!
The care and attention I received for my heart failure was top notch. Marvin Allen is the best cardiologist there is. Also, the fitness instructors at the cardio rehabilitation center were very helpful with their advice on how to improve my health. One time the IV in my right arm was a little bit painful, but that was corrected after I called to get the attendant to fix it.
I had surgery and my nurse is Becky and the Aide isJennie on the 6th floor. They are amazing! They go above and beyond to make sure you re comfortable as well as your family
I went into the ER.. the staff was courteous quick and very informative. In the ER ,they issues getting blood.(topical for me). the staff was patient and did their best to put me at ease. The ER staff was amazing. I ended up spending two nights in the hospital. The room was clean and comfortable. The staff (nurses, nurseses assistants..etc.) were very very nice and concerned with my needs. The food was actually okay.. kind of craving their tuna fish sandwich now.lol the doctor was polite and patient. He wasn't rushed and spent his time with me. Thank you everyone for making this experience pleasant. I truly hope I don't end up back in the hospital again ,but if I do I definitely will feel comfortable. Thank you everyone.
This ER is a joke. Everything takes about twice as long as it should. We were forgotten in our room and sat for about an hour waiting on the result of a test which had already come back. They seemed understaffed and harried. Not the vibe you want to get from your healthcare.
I went in because I had a allergic reaction to something and it restricted my throat so I couldn't breath they took me right back started an IV and got the proper meds in me within 15 mins my airflow was starting to get better they are very professional and very prompt to very life threatening things like I had
I was here for a few days. I was shocked by the nurses and the case managers. I felt like they were very pushy. I feel like this place needs some re-vamping
My wife delivered our last baby at Utah Valley and the labor and deliver nurses, OB/OR staff, mother baby nurses and NICU staff were incredible! We love the focus these Caregivers put on making our experience the best it can be. We will have all our babies at this hospital!
I have been going to wound care at Utah Valley Hospital for 8 weeks now and have had nothing but awesome experiences. The staff goes out of their way to make my experience extraordinary. The are kind and care about me individually. They truly exemplify the Intermountain vision and values. Thank you wound care!!
My experiences here have been a heart throbbing situation. Sometimes good but mostly negative. I've been here numerous times for my parents. Refered here numerous times because its provo hospital and more well equiped. Emergency room is great. Patient care is ok at first but after that from my follow ups, care plan and transport plan after diacharge have been poorly handled. The nurses on 7th floor lack communication the entire time i was there even the discharge doctor was not helpful. Doesn't re-evaluate the situation always in a hurry and poor communication again. One of the nurses now a supervisor assisted my mother and they over sedated her to the point she will never wake up. That was one horrific moment i had when i was at the hospital. Comfort has been a discomfort. Pain control has been missed used. Aids walk around instead of helping around. And every time i would have a question about medication and new symptoms nobody has an response. I feel like this place wants to help but not as helpful. Thanks a lot.
My review is about the hyperbaric department. My son-in-law and I were brought to the hospital with very high carbon monoxide levels and near death. It was after normal hours for the hyperbaric department, but within a few minutes both Dr. Robins and one of the staff, Ashley, had been called in and took great care of us. They got us into the chambers quickly, and though they had already worked all day, they stayed until late in the evening. They were very professional, friendly and capable. The next day we were back all day in the hyperbaric chambers again. We worked with Bekah, Craig, Crystal, Ashley and Dr. Stewart. We appreciated the wonderful state-of-the-art equipment and being able to lay down in them and have movie access, which made us comfortable and helped pass the time. They gave us the best care possible, kept us informed and explained any questions we had. It was an amazing experience.
Terrible experience at the ER. Arrived very sick. Spent a few hours with only an IV and labs run. No help. Never even saw a dr and then they sent us home worse than when we arrived. Tried contacting the hospital to get frustrations resolved but again, bad service, as no one replied. Don't go to this ER.
