Sarah Moore

Review of Utah Valley Regional Medical C...

We had an abdominal ultrasound scheduled for my 18...

We had an abdominal ultrasound scheduled for my 18 month old daughter here. They called and gave me directions on how to get to their out patient building and what floor. Also letting me know my daughter needed to be fasting for 6 hours. Our appointment was at 9am so she hadn't eaten all night or breakfast. We got to where I was told to go. Checked in my daughter and waited 15 minutes. That's when we were told there was a mistake, and they didn't realize how old she was. (We checked in using her date of birth!!) They said we were sent to the wrong building. They told us we needed to go to the pediatric floor in another building and would need to drive there. So we did that. Went to the pediatric floor and again, wrong place! With a hungry toddler. SO much fun. That pediatrics office then sent us to another floor in the same building and finally we were in the right place. We had to check on ALL over again and then wait another 15 minutes. Very disappointing. They should realize they serve people of all ages and make note of who the patient is and where they really need to be. That's their job. The technician did a great job but that was about it. We've had ultrasounds done at Timpanogos Regionals Hospital and the whole process was much smoother. I know as an IHC facility the view my comment as nothing more than white noise because, what's one unhappy family to a cooperation making millions? It just was so frustrating. They care about numbers. Not people. Clearly.