Primary Children's Medical Center Review

This is an excellent hospital. The staff has always been courteous, empathetic, and knowledgeable.

Best children's hospital in the world!!! Thank you doctor's, nurses, techs, volunteers, sponcers, security!! Last but not least, All the fellow parents, guardian's, and all the Angels watching over are loved ones!

When my son was diagnosed with epilepsy at PCMC the neurologist was very abrupt in breaking the news and scared us with the list of things he won't be able to do, but gave us little useful information. Each time I called to report another grand mal seizure I was given a medical assistant or nurse to talk to. The neurologist has never actually spoken to us in almost 2 years since the diagnosis. Fortunately we have had good visits with the nurse practitioner and she has been the one to call us about medication changes and to order testing. Seizures are now under control and the nurse practitioner has moved to a different position, so we are basically left high and dry now.
Over a week ago I called to ask questions about possible medication side effects, and was told that I would get a call back that day. Nobody called. After a week I called again....telling them it was regarding medication side effects, which seems like it might be an important topic for a physician to address, and was PROMISED a call back by the end of the day. Yep, three days later and I have had no call. All this while we are sacrificing to pay for multiple $8000 EEGs. (Btw, for these tests I was required to stay in the room with my son for approximately 20 hours each time.... except to go to the cafeteria to buy food since I wasn't allowed to order food for myself from room service, that was only for the patient. You would think when I am being billed $500 for a doctor to come in for 5 minutes to say hello to my kid that they could at least give me a damn sandwich for "free"). Extremely disappointed in our care and nervous about how to find a new neurologist when there are none in our community (we have been traveling almost 100 miles for each visit and test at PCMC).

I have a brain injury and require assistant. My daughter needed to be seen in the emergency room. When we got there they said that only one adult could go back with her. When I explained to them that I have a disability and require an assistant Ursula threatened to call security on us. Another nurse told me to wait in the car ( in 97 degree weather) and let my aid go with her. How much sense does that make when the aide is there for me? I am the legal guardian! My daughter is there crying in pain and they are refusing to even register her. If I spoke a different language they would allow the interpreter in or if I were blind an guide dog. You cannot have a black and white rule when patients are not black and white with their care. After too much time, a frustrating conversation, and having to get supervisor involved we all were allowed in. I love Primary Children's and the care given for the children but this rule is unacceptable. Not to mention it is discriminatory by the ADA. I was humiliated and made to feel as if I had no value in my child's care. No one can give away your authority in decision making. Especially when it comes to medical procedures.

I absolutely LOVE having a children's hospital here. I live about an hour away and will still take the time to drive to their ER if my child needs a doctor.
After taking my son to a local ER for some fairly scary symptoms and getting no answers I was very frustrated. When the symptoms starred again the next weekend I took him to PCH and they did a complete work up, gave us some possibilities of what could be causing it, and got him scheduled with the appropriate specialist. In fact they even had the fellow for that dept come look at my son that night just to make sure it was safe to go home. This doctor was AMAZING and really took his time listening which made this nervous momma feel MUCH better.
We are very lucky to have PCH in the valley, so if your child needs care from more then their pediatrician please rake the time and go here!

This was the worst experience I have ever had at a hospital. Everyone we dealt with was rude and didn t care what was best for our child. Instead of letting the parents come back and comfort their child you wanted to have a child specialist sit with them. Someone they don t know or trust, it was the biggest joke. You totally traumatized my toddler and didn t care one bit. Zero compassion, the health care system is really messed up right now and I will avoid this hospital at all costs. It s unfortunate we don t have many other options when it comes to Pediatric care.

You may receive good care at Primary Children s hospital, you may also receive very bad, destructive and traumatic care. You may think that the hospital is a safe place for a sick child, but that is not always true. When doctors misjudge a patient and are poor doctors they have the ability to do a great deal of harm. I had two experiences at Primary Children s hospital, one good and helpful, one horrendous and destructive. Please be aware that if you get the wrong doctor or the wrong team your visit could spiral into a disaster.

I had read the good and bad reviews, but I thought issues like in the bad reviews could not happen to me. I am a nice, middle class, Mormon mom. I am a model citizen and it happened to me and my sweet, smart, very sick daughter. If it can happen to us it can happen to you, please beware.

My daughter was admitted for treatment for a secondary complication of a bowel obstruction she had suffered from for many months. A diagnosis was made remotely using images from our local hospital. She went in for treatment. When we got there they decided she did not have the condition they had said she had and then they decided she was not sick at all and had never had a bowel obstruction and that she was just severely mentally ill. The gastroenterologist Dr. Wheeler disregarded all evidence and everything that had been done during previous visits and started taking me out of the room for meetings so that the behavioral health team could be alone to press my extremely sick, so weak that she can only lay in bed, daughter about any potential trauma or abuse that would back up their theory that she had conversion disorder. Which is an extremely rare disorder that my daughter had none of the symptoms of. The psychiatrist, Dr. Brewer came to my daughter s room and told her with no proof or evidence that she had conversion disorder. She googled it, ordered him out of the room and became so upset that her doctors did not believe her and thought that she was mentally ill that she had a psychological crisis, with residents being called to the bed side because she was being labeled as suicidal. I can not explain how awful it was, it was devastating, traumatic and it left a sick girl with no choice, but to go home without care. To make matters worse Dr. Brewer s office then called my daughter s counselor to tell her that my daughter had conversion disorder, no medical symptomology and that I was angry. We could not even leave the hospital to get away from their hurtful care. They called our care providers at home to continue the trauma. The counselor was immediately suspicious and we were able to sort everything out, but we were left totally unsure of what to do and how to care for my extremely ill daughter. Luckily for us, the medical community in our own home town rallied around my daughter, rose to the occasion and gave my daughter far superior medical care to any that she received at Primary Children s despite the fact, that they are not pediatric specialists. They have found us a new hospital that is willing to take my daughter and help her with treatment.

You have to know if you are going to Primary Children s hospital, something like this could happen to you. We did everything right, my daughter was a model patient and she given horrific, traumatic and damaging care.

I really love this hospital, my child has received excellent care here. There's no way i can name everybody who has helped my daughter without leaving someone off. I'll just give a world of thanks to the cardiology dept for their care over the years, to the transplant and CICU for the care and professionalism recently. They are all wonderful and my daughter and her mom and i are eternally grateful. Thank You.

PS - The food in the cafeteria is very good ;-)

My experience here with my new born child was fantastic, life or death situations and he stayed here almost three months of his life I grew close to doctors and nurses as family. They took very very good care of my son, I'm glad we were sent here where they know what they're doing.

I went to two specialists. I did not receive calls from the doctors to report test results. I had used the communication portal, and sent messages but there was no return messages. I feel like my son's case was left a little high/dry. I said so in a message but heard nothing. They do nothing to initiate follow-up. It is very clear, that you must follow up and advocate. The one doctor we saw too, was just a tad flippant in response to questions.

This is a wonderful children's hospital, our son had his heart surgery here. The staff was great and friendly made you feel more at ease.

The hospital as a whole is amazing; however the neurologist we've repeatedly dealt with in the emergency department is condescending and dismissive. My infant daughter has had eight tonic-clonic seizures in two months, three of which happened yesterday. Two of those three happened back to back with no recovery in between. I was told that if that happened to occur she needed to be seen as it constitutes an emergency. We live out of state, so we drove to our local E.R. and they called the neurologist on call at Primary Children's. He was uninterested and simply said to up her medication dose to 1.5 ml twice a day. She's currently taking 2 ml twice a day; so his advice was irrelevant. I was then told that they had nothing else to say about it. My hospital is small and does not have a doctor on staff capable of helping my child, so my baby received no care. The neurology department has continuously dismissed my baby and refused to allow her to be transferred from our hospital to theirs.

Very very expensive. The price does not match the quality. Before you get a service here, ask how much it costs and compare it with other places. There were 1 day with a newborn, treated jaundice (just lying under the light bulbs) gave a room without a shower, one small bed, food is not included. The bill was set at 1 thousand more than for delivery in the Salt Lake Regional Hospital (room with a large bed and a sofa, a shower, breakfast and dinner included., 3 days stay).

They have an amazing cleft palette team! Their ER staff rocks! The pharmacy staff helps us fill prescriptions we can t afford in Wyoming!
We ve been on this journey for a year and have never been disappointed. Thank you Primary Childrens and our cleft palette team!

Negative stars should be optional! PCH ER failed my child. The admit staff was professional and timely, however standard of care became nonexistent once in E R. My child was sent to PCH ER from another ER after being assessed and determined to need follow up care by specialized department. After hours of waiting, the resident who spent less than 12 minutes with my child sent us back home. The attending physician barely spoke to me , did a very cursory evaluation and left the room without a word- unprofessional at best. We were treated like a waste of their time, not taken seriously and no listened to. We are not uninsured people abusing a system we were sent to them for care and received none.

I could not have asked for better doctors or nurses are to care for my son with severe heart issues. They saved his life repeatedly from day one

Primary children s hospital takes great care of our children, with specialty departments to reduce time between diagnosing and treating our young loved ones. While here visit their cafeteria. Great food at very reasonable prices. When bring a sick child into a hospital you already have enough stress. This hospital and their friendly staff try their best to reduce the stress levels. There can be waits at times but any hospital will have a waiting period it is the nature of a hospital to be seen in order of your ailment. I hope that you never need this facility or its staff but should you need it understand this is the place to go. There is parking close to the Emergency room, there is a parking garage for regular visitors, and across the street accessible via Skywalk/Bridge is an outpatient clinic for follow up visits. This allows the doctors to focus on the emergencies as well as the follow up visits. There are also some walls where construction is ongoing where the children that are in the hospital can write on the wall. If you can find space you or your child can write a message as well. I wouldn t hesitate to bring my children here if needed

This hospital is amazing. My son was hospitalised for about 10 days in the infant ward and we had some of the best nurses! I'm extremely grateful for the compassion and wonderful service my son had. My questions never went unanswered and the doctors always took there time explaining everything in detail. Thank you! Special thanks to Ronald McDonald House for the relaxing night sleep and all the accommodations they provided.

The staff in the surgical until were great! We had excellent nurses, techs and doctors. One night nurse had exceptional bedside manners and was extremely patient. It made our horrible circumstance easier to cope with by having great staff and always being informed of what was next. We didn't feel we were waiting without knowing why. Keep up the great work!

We brought our little girl to Primary Children's ER last night because we have had such a high opinion of the hospital and what it was done for a lot of sick kids. Our experience, however, was much different. We waited for a almost a couple of hours in the waiting room to be taken back. The room we were in was a little chilly, so we took our coats off to cover our little girl to keep her warm. We asked for a blanket, which was never brought. In the 4 1/2 hours we spent there we only spoke with the doctor about 5 minutes or less. The rest of the time was waiting for nurses to follow up on what the doctor had said to do. There seemed to be a lack of communication as to what was going on. What we came in for could have taken an hour at the most. We were there 4 1/2 hours, and it would have gone on much longer if we hadn't gone out to the nurses station several times to ask if they were going to do what the doctor asked. The bed could have been freed up for another patient much sooner if there had been a more organized system in communicating with the doctor and nurses. I gave them 2 stars because when we were able to interact with the doctor and nurses they were friendly.

This was the most wonderful experience my son had, even though he did have medical attention he had the greatest stay. My son had his first seizure and being 2 years old that was scary for a mother. We had a horrible experience at Davis hospital but once we were transported the staff made him feel so comfortable that he didn t even want to leave. We were transported at 3 in the morning knowing we were there late they just let us stay there very night and give him rest. Even thought we couldn t pin point exactly why he was having seizures the fact that the neurologist and nurses were so helpful and kind made his experience just that much better.

I strongly dislike this hospital! If you can t make it up during the daytime your voice never gets heard. And communication between doctors and parents suck! I had the worst experience with some of the staff. I have had to jump through so many hoops just to get my child to go home and they keep your child longer than needed personally I feel it s for the money also the first time he was admitted I had to threaten to discharge him myself. A doctor told me i needed to stay one night so when I got to the hospital they said I needed to stay for 48 hours sign a paper and not go anywhere. I had to stay in the same pair of clothes for three days!!! That is just outrageously nasty!! I couldn t even take care of my personal hygiene! There constantly coming into the room so you get no sleep at all. I recommend going to any other hospital but the one here in salt lake. They have some of the best doctors and I have had a few wonderful nurses! but the second time admitting my son to this hospital I am over it!

Great hospital... Unfortunately my kid had to be life flighted there but the life flight team were awesome they even came to see my kid the next day to make sure she was ok... Also i would really like to thank Jeff our night time nurse... He was amazing always made sure i was ok and constantly making sure i was informed and my daughter was comfortable... I cant thank all the people in the PICU that helped my daughter enough... Such amazing and awesome group of people that work in the PICU... Could definately tell they had my daughters best interest at heart... Again special thanks to our night time nurse. He was a true god send.

My 3 year old was transferred by ambulance due to his first Asmtha Attack. He remained under observation for 3 days in the hospital. The staff was friendly, kind, and very loving and professional to me and my child. They made us feel at home in a very difficult time. I have been to other hospitals with my other children and the experience in a ER had been awful! This place is great !

Took great care of my baby on our 5 day stay in neurology. Went above and beyond to help with our 18 month old having to lay flat for 5 days is no small feat!

I was severely dissatisfied with the service and treatment I received here. I am a cancer patient and my immune system isn t the best by any means. It took 2 1/2 hours to get a simple procedure done, a procedure that doctors in my hometown would have completed in one. There were three people (including one nurse) in the clinic who were coughing without masks and not covering heir mouths. I couldn t believe it. It might be a cough to you but it could kill me. It was completely ridiculous.
My doctor had neglected to even read over my history and was curt and rude to me. The clinic was disorganized and confusing.
I was treated like a number, and not a person.
I do not recommend, in any way shape or form, this hospital. Go elsewhere.

Unfortunately in order for me to right my review I have to give 1 star. They deserve none! My 8 month old has been admitted 3 times!!! The Doctors did not call to inform me of her care, I had to reach out each time and only got ahold of a nurse, procedures where performed on my Underaged daughter without my consent! Way to go Primary!

I just dropped my phone in between the elevator n door. It was retrieved in 3 minutes. Lolol

The staff are amazing and very informative. My son received the best care possible. Thank you!

Good luck ever visiting your sick children because this hospital offers nowhere close to enough parking.

Every time I come the staff help my child feel as comfortable as possible. They really care about their patients. Best hospital ever

Took my daughter in based on an evaluation of another doctor believing she had appendicitis, turns out she was just backed up. The staff was basically a bunch of little girls in belly shirts more concerned with entertaining my daughter than finding out what was wrong with her they charged me $1100 dollars before i even saw a doctor. Doctor was young and inexperienced and was a third party doctor which basically means they are going to charge you twice on everything for the same service. We walked away with a $2000 dollar bill and no answers, we didn't find out what to do with my daughter until a fallow up visit two days later at another hospital. I will never go here again.

Our child who has recently returned from another state to have surgery said just today, "I'd rather die than go back to Primary Children's Hospital."

In my mind, I wholeheartedly agreed.

Our very sick child was horrifically misdiagnosed and mistreated at Primary Children's Hospital over a period of months including a dozen encounters in clinics, labs, ER, radiology, and several days as an admitted in-patient. We as parents were also horribly mistreated.

Do a lot of research before stepping foot into Primary Children's Hospital in Salt Lake City. The institution is NOT what we were led to believe it was. Namely, the best place to take your sick child if you need the best care in the region.

A scant few doctors and staff are competent and caring. But the overwhelming majority are egregiously incompetent, undeservedly arrogant (Brockmeyer in neurology and O'Gorman and Jensen in gastroenterology are particularly arrogant about their incompetence and shockingly snarky), uncaring, dismissive and a significant proportion are openly mean and cruel to children--including a majority of the nursing staff. (My child says hands down PCH nursing is the worst my child has ever experienced--no other hospital comes close.)

How do doctors, nurses, technicians and staff become monsters? It is our observation that the problem is deeply rooted in the administration of the institution.

As long as finding the correct diagnosis, applying the latest in medical science or partnering with parents to cure their sick children are not mportant to you, I think it'd be great to work at Primary Children's Hospital.

The mission of the organization seems to be to provide good employment packages that will never be threatened by performance review criteria such as keeping up to date, achieving high satisfaction ratings from patients and parents or professional competency.

At Primary Children's Hospital incompetence and cruelty are institutionally ignored. I mean it. I think the people start working there as ordinary practitioners and the institution imposes the draconian policies that torture kids. (Not all kids. It seems if your child has a textbook case of a common disease, a broken arm, well-understood kinds of cancer, etc. you will get adequate care. Never stellar like we've had in other parts of the country, but adequate.)

This criticism is not an angry exaggeration. It is made from weeks of hospital stays in multiple facilities from which to compare and scores of clinic visits, radiology, labs, etc.

For example, only at Primary Children's Hospital was our child allowed to dehydrate, starve, and weep in pain for hours and left without appropriate care being administered for entire nursing/resident shifts.

Only at Primary Children's Hospital was our child told "it's all in your head" AND REPEATEDLY!!!

Fortunately, our child is getting better with a good outlook, has had correct diagnoses, major surgeries and is being treated by great children's medical experts--none of whom have anything to do with Primary Children's Hospital (including those who are local). Our child's real conditions were immediately recognized and treated.

Think about that one: Our genius pediatrician who is multi-board certified and Mayo Clinic trained won't have anything to with Primary Children's Hospital although it is in the same neighborhood.

This pediatrician treats scores of children with very serious medical problems that require surgery and hospitalization. But Primary Children's Hospital is unfit as a resource for this genius Mayo Clinic trained doctor to treat their sick children patients.

What does that tell you?

Zero Stars. This place is a scheduling nightmare circus. I have been trying for 3 WEEKS to schedule an appointment. No one returns phone calls and can't track down the right office to schedule with the provider.....even though I've tried 9 different phone numbers they've given me and been transferred 13 times only to be sent back to where I started.

I would like to thank the amazing staff on the NTU floor specifically Jenny, Jessica, and Allie. Also just out of surgery we were greeted by the sweetest, patient and caring nurse Katie. All of these ladies have gone above and beyond in making our boys time here the best givin the horrible situation. Also they were very accommodating of us as parents. Thank you thank you thank you ladies are amazing. Best nurses ever they all need raises.

In 2018 they posted a $7.7 billion annual revenue but the higher ups can't figure out how to treat their nurses right.

the security is the most rude ive ever dealt with. i wish we could ve gotten the officers names

Excellent hospital with great staff. I'm comfortable here.

Our sweet baby boy Milo was in the NICU at Primary Children's for 3 weeks with the most incredible team of nurses and doctors. He ended up passing away after 19 beautiful days, but my husband and I are so grateful for everyone who cared for him and for us. They really loved our son, and it showed in everything they did. They always put his comfort and quality of life first and truly tried everything they could to keep him here with us. They empowered us to make decisions about our son's care and involved us every step of the way. They were kind. They were caring. And they were incredibly skilled. We love our team here and are forever grateful for the selfless work they do every single day.

This place will try to accuse any parent of neglect for any sick child. Do not go here unless you want to spend more time from your harf working life resolving some false claims and dealing with case workers. Just take Your child elsewhere!

Best hospital ever my sister came their for almost her whole life living the staff is amazing and truly loved the kids

Children are in great hands at Primary's! When my then-newborn was treated for gastrointestinal problems, the doctors were so kind and helpful in coming up with a suitable formula for him. They taught us how to supplement goat milk with the right nutrients so that he could have milk that's easier on his stomach than commercial formula. One year later, my baby is strong, happy, and very smart! I send my thanks to Allison Bunnell, the nutritionist in the infant unit for helping my son! I also thank Rose, the best nurse ever! And the doctors - I wish I could remember your names, but you are the kindest people on the planet!

I can not express the love and appreciation I feel for all the nurses and doctors that helped out little Ivy during a very difficult time.
This hospital runs with the patient and the patient's family at heart.
Thank you so much!!
R.A.

Our 7 month old has a lazy eye and we are here for surgery. The service has been absolutely wonderful. The staff is very knowledgeable and keeps you informed with everything that's going on and about to happen. There's definitely a level of service here that is hard to beat.

My almost one-year-old son just had an orchiopexy and I couldn't be more happy with the care he (we) received. He saw Dr. Cartwright who made my husband and I feel comfortable with the process. In addition, the facility was nice and the nurses were very personable; it was obvious they take great pride in their careers. When we were able to go see our son in recovery, the nurse was holding him, which was so much more personal to me than walking in to find him laying on a bed. I can't thank them enough for making this process a little less scary for new parents.

Love Primary Children's Hospital s staff. Until we went out of insurance and was told to call back when you have insurance. Our son was born with a cleft palate and later diagnosed with autism. Every year we had a team meeting to help us understand our way. It s one of the hardest call for a parent.... where are your priorities?

We took our daughter in with possible fracture or nursemaid s elbow. From check in to check out my daughter was treated like the princess she is. Talking to her in sweet voices, gifting her stickers, dolls, a mermaid blanket, staff getting on their knees to blow bubbles at her to distract her so that the doctor could get an accurate diagnosis. I was blown away. We left with a 100% cured nursemaid s elbow. We don t even experience such great service at a 5 star resort. Thank you primary children s hospital, you have earned my respect.

Have always been impressed with Primary Children's. I had an internship here years ago and it was fabulous. Now that I have a family of my own I have taken my daughter here a few times and have received great care.

Only thing I think needs to be improved is the communication at the end of the visit. My little family was left waiting for an hour after an ER visit and were never told what we were actually waiting for. It was 2 am and we wanted to go home so more communication would have made the visit much better.

Lucky to have a children's specialty hospital in the area.

Been with primary since my son has been born. I feel they have done unnecessary surgeries and treatments for complications they caused, but they constantly rotate doctor's so you never get the same team or get to talk to the same people. When you go in for an appointment you will have to see at least two students before the actual doctor, so you have to explain everything about three times and when you are there to get answers it's very unethical of them. There has only been a handful of doctors I can say I was happy with out of our eight years of experience with primary children's who actually made us feel like they listened to our concerns and helped to get the right treatments.

Love the staff, best nurses I've ever worked with they are very caring and genuin. Visits tend to take some time and they always accommodate both parents and children with snacks and drinks. Doctors are very thorough and put effort in to make everything as convenient as possible. This hospital truly goes above and beyond to help children and make the experience as enjoyable as possible.

Doctors and staff are the best of the best. No place like it.

The serene environment is what impresses me most. Thank you!

If it wasn't for PCMC i would still be having multiple seizures a day. Because of PCMC i am seizure free and i am eternally grateful.Thank you PCMC for all the help and for helping me get my seizures under control and for treating me with sincere care.

The children s surgery center was on time with getting us in and the nurses, doctors and anesthesiologist were extremely helpful and made sure my son was as comfortable as possible . The hospital does a fantastic job helping kids in an otherwise stressful situation .

This place is the best children's hospital. I can't say enough good things about them. The staff is friendly, and the nurses and doctors are incredible. I couldn't choose a better group of health care professionals to care for my children.

I have quite the story for you. Back in the summer of 1998, I landed an amazing job. I had to leave my child with a caregiver while we tried to build a life for us. My husband and I found an in home "daycare" in the paper and went to meet these people. First opinions? NOT comfortable with them at all. But in being a new mother, I assumed I was just being too over protective. So we gave it a shot. After a couple of months my 18 month old baby girl came home with a bruise about the size of a nice on her ear!! Of course I was told she probably ran in to something. Ok... A week later she had a huge goose egg on her forehead. I was told she, for some reason, slipped off the stairs outside. NO call to me when it supposedly happened. About a month later I went to pick my baby girl up after work. She was asleep on their couch. When I picked her up she started screaming this blood curdling, God awful scream. There was no explanation from the so called "caregiver". She screamed the entire 10 minute car ride home. I changed her diaper thinking maybe it was a rash. Nothing. I tried to stand her on my lap and sing with her like we always did. Her leg buckled under her and the screaming got louder. So... Off to Primary Children's we went. They did X-rays, and my daughter's leg had been BROKEN in two places. They called it a "toddlers break". Apparently, it comes from someone forcing the child to hold their leg in a certain position. Usually during a diaper change. The police were called, and a report filed at the hospital. Believe me when I tell you that it took every single thing I had in me to not repay the "caregiver" with an exact injury. But, we decided to let the law handle it. Ya know. To "handle it the right way". Needless to say, we didn't go back. Got a call the next afternoon from them to see where we were, and how my daughter was. The "husband" of the couple, for some reason had gone out to buy my girl a stuffed animal, and wanted to make sure that she got it. (???????) Two days later, another mother had called the police on the same couple. A 9 month old, who had been there a little longer than we had, had been hit many times. He was an African-American baby, with very dark skin tone. You could see a man's size hand prints all over his back and legs very, very clearly!!!! So, we got together with the other parents, and the police, and they arrested the "female" of the two. She bailed out of jail on her own recognanc, and two days later they had left the state!!!! My baby girl and her stuffed Barney the Dinosaur both had a purple cast on their leg for 17 weeks! During the investigation the police found that this woman had TWELVE ALIAS'S!!!!! TWELVE!!!! Every single penny of the care that my daughter received from this wonderful doctor (I wish I could remember her name) was forgiven. They never charged us one single dime!!! There is no where else I would recommend to take your children. The police (as far as I know) have never caught up with her, sadly. But the charges stay with her for life. One day, she will get caught. One day, I will see her again!! Their names at the time were Jan and Dave Scheib. PLEASE, do NOT trust anyone when it comes to your kids. I swear to you it is not worth the pain.

Truly amazing people work here! They are so helpful and truly care about the lives of children!

Took my daughter here in February 2018 love the picu staff but when we were sent to the floor the last nurses we had for that stay not very good they did a room air trial on my daughter she obviously didn t pass but they said she did she was sent home that day I asked to see the doctor before going they would not call the resident for me I left but had oxygen at home with a pulse ox machine called my doctor and had to put my daughter back on 1 litter of oxygen and ween her. That made me very mad but it was that 1 nurse all other nurses were supper amazing.

I also had to go back in March/April 2018 again the picu nurses doctors amazing I will never go anywhere else we were moved to the floor the residents on the floor super amazing loved them there were 2 nurses this stay that were even worse then the last month I was there

I give them. 5 star because of how amazing the staff is but they do have some nurses that need to be trained better

We have gone to primary children s hospital for two different children both with a different issue and both times it has been an awful experience! I wish there was another choice in Utah to take my children to for specialty care. Our first experience was with our son and he needed to be seen for some GI issues and we saw the actual specialist for maybe 2 minutes and the resident decided that our son just had constipation and no other issues and told us we needed to take him off reflux medication and had us put him through a Horrible bowel cleanse for which he had to miss school! He was not constipated and we had to put him back on his reflux medication because it got Even worse again! Our next experience was even worse! Our daughter had an episode of stroke like symptoms that did end up resolving but we were referred by her doctor to the neuro department! It was a horrible nightmare to get an appointment which ended up with me having to 3 way call primary children s with my insurance company (insurance companies suggestion) to clear up their lack of knowledge and belligerents in allowing us to make an appointment! The to top it off we finally got this appointment and the doctor has been awful! It took us forever to get imaging results even though they had them for over a week by their own admission and the techs just kept telling us the doctor still needed to review them and then we finally get a call back fro his techs not him and they tell us results and that the doctor would be doing some research and would get back to us on what we need to do and we have heard nothing for months! I ve tried calling and left messages and get nothing back! I will definitely do everything in my power to never take my children to this awful place again!

Only 4 Stars cuz We got here early and are feeling like we should be in a room as it's now ten minutes past the appointment time. My daughter just reminded the staff about us being here. Could be a miscommunication or something. No one else is waiting but us. Restroom was clean. Staff is friendly. Nice waiting area. Lots of toys and books to entertain little people. Beautiful view of the city. Just not liking the delayed response to our appointment today. Our family time should be considered important to the medical team. We have lives also. We've been here for about an hour.

My daughter fractured her arm in 3 places. Everyone was so nice and informative. I appreciate everything they did for my daughter. The money was not even a main concern for them at all. This was really the best care you could get for your child. I am thankful for every step of care they gave me. So thankful.

Update: 2/5/19
Come to find out on the first stay at the hospital when my daughter went into DKA she dropped in hemoglobin 3 points and all the blood work was done but nobody thought it was important to look into where her blood went. In fact, Primary Children't sent us home with not even mentioning that she was anemic (hemoglobin from a 12.4 to a 9) and not even telling us to follow up with the pediatrician.. She was sick for 3 months and after this hospital stay 1 month later we were back in the ED with no answers and the physician then told me she was slightly anemic and if she needed iron he would give me a dosage. He never did, he told me he made her an appointment with Gastro and that never even happened. I called gastro a few days later and they said they had no record for my daughter. It took finding a pediatrician who would listen to me in the Granger system to finally tell me how anemic my daughter was and prescribe her iron pills. She spent 3 months withering away when all Primary Children's Hospital needed to do was look at their lab results and follow up with an iron study and consult with hematology. Thanks to her new pediatrician my daughter is on the mend but will take many more months because Primary Children's Hospital messed up and will not admit it. They pretty much told me that if my daughter had lost an arm or something more serious. My response was oh I am so sorry that my daughter only lost 3 months of her life and the worse Christmas ever because you guys failed to look at your test results you ordered and do nothing with them. One of the patients rights is that a patient has the right to understand all test results that are taken. We were never even informed of this test and that most of her test results from this day came back abnormal. We could have started iron a month earlier and not made my daughter worse. Be very careful when you take your child to this hospital. Ask for a copy of the Patient's Rights and ask to see test results and stay on top of what is going on, and even that won't guarantee anything because I do that and they still missed this. That day I specifically told the nurse that she was presenting new symptoms that were different from before and the nurse pretty much said look if you want to stay another night in the hospital to relax I completely understand. She must have thought I enjoy paying ridiculous amounts for health care and that I enjoy having a child in the hospital while I sleep on a plastic sofa. No, I was worried about my child and as any mother knows I was right!! Go with your gut and don't let them talk you out of it!!

Not worth it. They don't listen to you and then when you get the discharge info they tell you that you must be seen at a specialist within a week and I even had a doctor call me back and tell me he talked to the specialty team and nobody called me and so I called to schedule an appointment and they are 3 months booked out while my daughter is sitting at home suffering because the doctors don't care about following through with what they said they would do. I have to use this hospital because my daughter is a diabetic and nobody else understands diabetes like primary children's but it has become too much of a monopoly and they don't care about the patient they care about getting people in and out and worrying about what they think it is instead of listening to the parent who understands their child. I have no way of getting a hold of the ED doctor to try to get him to schedule my daughter an appointment at the specialist which means that I guess my child will be missing 3 months of school. All because a stupid doctor doesn't do his due diligence. I hate going to this facility after a month of my daughter being sick and missing school I have no faith in doctors anymore! How can 8 doctors not find out what is going on, it is troubling to me. She is in so much pain and nobody is willing to help unless she is in DKA and then all they do at the ED is help get her out of DKA and send us home with no new answers of what is going on!

ER staff was amazing!!! Thanks for taking care of my little girl. When we were scared and exhausted you were positive fast and sooo sweet to my daughter! So blessed to have this hospital so close.

They have a cafeteria that is open late. The other ones are closed early.

its the best, thanks for all the people working there

My son was lifeflighted here from a rural hospital after a very scary seizure. He was unresponsive and the lifeflight team was amazing! They placed an iv when no in the ER could, were so informative on what they were doing and did everything they could to make sure there was room for me on the helicopter. When we arrived we were taken to the ER, where the staff was so kind. They took us back for chest X-rays and were so nice to my scared 20 month old who was lethargic and didn t know where he was was. We ended up inpatient for a high fever and unknown cause. They were on top of his meds, the nurses were good about always checking on him, and his neurologist and students explained everything in such an understandable way! They made us feel so much better after a very scary incident. They had us come back for an EEG and got it scheduled very quickly, and the staff there were so kind and understanding as well.

We have had 2 very personal experiences where our grandchildrens lives were saved. They found a heart condition of my grandson at 3 months, did open heart surgery and has saved his life. The other lost 3 of her fingers, and specialist surgeons worked 6-8 hours to reattach them. Later she was code blue on 2 different occasions and was revived by the nursing staff. God's angels are in this hospital watching over the many children helped by them.

I had the worst experience at Primary Children s ER! I will never take my children here again. I took my 13 month old baby into the ER because he has a terrible outbreak of hives, from head to toe covered in swollen patches of hives. Especially worried about the hives going into his mouth and eyes, I wanted him to be seen by a medical professional. But the ER doctor never even came into the room to exam him! A nurse practitioner came in and wrote down all his symptoms and took a short history of what has been going on. She then leaves the room and comes back and says to me this is what I learned about hives today and proceeds to read off of a packet she printed from the internet. She tells me that hives don t last a lifetime and that I should just keep doing what I m doing and then discharged my son. Obviously what I ve been doing isn t working because his symptoms are getting worse and he needed medical help. All I got from this visit to the ER was an internet printout about hives and a $1,000 bill. I get that the ER s motto is to treat em and street em but we didn t even get treatment before being sent to the street. And, to top it off, the nurse practitioner questioned why my son had a bruise on his cheek that was actually just dried up food that I wiped off with a baby wipe in front of her. I am so disappointed!

Doctors are great. Nurses are good. Administration is a mess. If you need to go here, be ready to do the office/coordination efforts yourself because they must not talk to each other and seem clueless about what is taking place with your child s schedule. It s as if each clinic within the hospital is completely disconnected from one another, which causes a stressful situation to become more difficult; especially if you need treatment over multiple visits.
Just changed it from two to one star. If I had to do it again, I d go elsewhere.

We had the worst experience ever at this facility. We took our daughter in for emergency mental health care. The social worker was rude, wouldn't listen and completely undermined us as parents. Instead of finding out the details-- she was dismissive. The ER doctor wasn't much better. We had a previous experience at the facility that was wonderful, but this one was so terrible we will never go there again. You go to a hospital for help.... and they send you away. That is not the way this supposed to work. We want to ensure that no one else ever has to go through this type of experience.

The doctor's and nurses are amazing Thank you for taking amazing care of my son I'm forever grateful.

The place here was amazing the doctor was great with, because a couple months ago I had my endoscopy and sure it hunted me for the rest of the day but then it went away the next day. But I can say the surgeons there were amazing!! Two thumbs up!! And my parents thought that there was awesome!!

The best care we could have asked for for our baby girl. The staff was caring and listened to our concerns. My little girl had to undergo brain surgery at 5 mo old. Through this very trying time the staff was like an extended family we never new we had. I recommend primary Children s Hospital to any and all who want the best for their children

I am so angry and disappointed with Primary Children's Hospital. My baby had to have a PICC line and TPN. They had to change the IV dressing two times in a 24 hour period because it kept unsticking. The PICC line got infected with Klebsiella. This is most likely a result of not following strict protocol when addressing central lines. I have observed over the past year of several hospitalizations with my child that nursing care is inconsistent and communication among nurses, residents and doctors is ineffective. With each visit, I have always felt like I have to speak loudly to get anyone to listen. The hospital has these giant posters posted throughout the building about zero harm and it's laughable and hypocritical. I have researched PICC line infections to discover that the majority of cases are preventable and some hospitals have even achieved zero infection rate by following very strict protocol with central lines. I do not believe a strict protocol was followed with my son. He had been struggling with diarrhea and diapers were always changed in his bed. when the nurses came in to change the PICC line dressing, both times the bedding was never changed. In fact, my baby was always laying on a chuck and they didn't bother even changing the chuck before beginning the process. I only thought about this in hindsight and would've spoken up if I had realized at the time. I would expect stricter policies on that. Also, in my research, I learned how serious these central line infections can be. My son could have died! On a positive note, if it hadn't been for the nurse, Lisa Nelson, being concerned with an elevated heart rate and diligently reported it to the doctors, it would not have been caught so early. I am grateful for her concern and care. She should receive huge praise and should be considered for a huge raise! In conclusion, if I could have another choice in my son's medical care, I would not choose Primary Children's Hospital but we are required to complete all of his procedures there due to his cardiac condition. I hope you take this as a lesson to really reevaluate your policies and procedures. I would love to see Primary Children's Hospital as a premier facility for pediatric care but currently that is far from what I have experienced. Thanks again, Lisa for saving my sweet baby's life! As for the hospital, you can keep your zero harm posters.Two stars for the handful of nurses, doctors, and staff who cared and zero stars for the hospital in general. Please, please fix this and get better food and accommodations (comfortable chairs for long hospital stays) for overly worried parents for heaven's sake!

The volunteers there are amazing and helped me so much and they are truly incredible.

Our 11 month old had to come here for surgery and we were incredibly impressed with all the doctors and nurses. They are very caring people and make it as good of an experience as it can be. So glad there are people like them in the world.

By the time our phlebotomist arrived from being up on the floor (40 minutes after we arrived) my child was already anxious. They had us wait in a small dingy waiting area with the lab open right next to us. No one really was around. You had to pick up a phone and dial a number to get someone to talk to. When there they said they did not have a referal from our sons MD. Though I called the office and they confirmed they had faxed it. After about an hour the phlebotomist just left while they were "trying" to contact my sons Dr. after hours. Finally we just left after over a hour. There was no one around to tell that we were leaving and we never heard back from any hospital staff. The right hand never seemed to know what the left hand was doing. Overall this was a horrible experience.

As NICU parent of 5 months. My son was born at 1lb 3oz my micro preemie baby my angel. And I always thought my newborn preemie would be safe there and I would not have to worry about him being mistreated! But thanks to the new Angel Eyes, I was able to see my newborn being abused with no neck or head support and slammed onto his face and also wears an oxygen mask. While laying on his stomach the nurse hits him on his back really hard!! And when I spoke to the nurse she said, "I'm sorry, it won't happen again!" That is unacceptable!! Also admitting her guilt!!I am an upset NICU parent and I plan to go through the chain of command!! She's not getting away with a slap on the hand! As the hospital says, "The child always first!"

One of the friendliest, most professional, and capable hospitals in the nation.

I wish there was another children's hospital in the area, so we could have a choice. PCMC is beautifully decorated, most people are friendly, caring and loving.

Over the years our children have to be seen repeatedly in 2 departments: cardiology and urology. We have been happy with the cardiology dept. They are caring, knowledgeable, and treat families with respect. Urology we have not been happy with and we are currently looking for a local pediatric urologist. One of our children had surgery and there were some painful complications afterwards that the surgeon from urology put off dealing with for 8 days. For 6 days he cancelled the 2nd surgery that she needed to relieve her kidneys. It got to the point that the after care nurses were suggesting we complain to the hospital. I regret that we didn't, we just kept trying to deal with the surgeon. It didn't help that he was very difficult to get in touch with. At some of our appointments we have felt that urology doesn't seem to focus on the problem or take the time to understand what the problem is. It has been quite frustrating. If it wasn't for urology, we would give a 4 star rating.

We have had a couple of small problems with billing... losing our insurance info, and even our address on random bills. Almost all of the bills have made it to us (and we always pay them), but when they don't, the bill goes to collections and then they put a levy against us (all without our knowledge) and then the state charges us for the bill (which, of course we're willing to pay) plus a fee because they lost our address again. The most frustrating part of that is they don't seem to be apologetic. It would be nice if they just admitted they lost our info again.

All in all, we recommend the hospital, but not the urology dept.

I had the unfortunate experience of having to bring my daughter to PCMC when she was 9 months old because she was severely dehydrated, to the point of complete lethargy, with no possibility that my wife and I could do anything about it (everything we tried to give her she would either throw up or it would exit her body as diarrhea). The staff in the ER was wonderful. Though it was hard to watch for my wife and I, they were able to get her back to normal in about 45 minutes.

Thank you PCMC for the quick and efficient way you worked to save my daughter. She is now 13 yrs old and is living a healthy life.

The staff are all incredible, very focused on making it a marvelous experience for kids, and they provide top-notch care. Both my son and daughter have had routine surgeries here and a few visits to the ER. They are always great and very kid-focused.

The care here is always fantastic. The doctors are specialists in their field, who go out of their way to ensure the best methods are used.

Parking is bad. The streets are hard to find the hospital, even with navigation