Utah Valley Regional Medical Center Review

I have to say from the moment I walked into the ER to the time I left. I was impressed. They were kind and attentive, and let me know how long things would take. Unfortunately, I've had to goto doctor's, hospitals more then I'd like. So I'm always dreading the thought. But they really looked into What was going on with me and didn't just brush me off to another doctor. A big shout out to Dr. Liz, Lexi, Boris, Thor and the rest of the ER staff. Thank you so much!

Scary to walk out into a hallway when your loved one needs help to look for someone, after you push the call light and get no response. Not even a we will be right there , no nurses station so it causes panic to walk into a hallway and feel all alone. All that you can see are other family members waiting in the hallway, all with frightened helpless looks on their faces. It took 6 hours to get 1 pill for pain. If you find yourself or a loved one at this hospital just know that you have to be your own advocate because nobody here will do it for you!

Just finished in the ER. The staff was fantastic. We loved the resident and the doc that took care of us. The nursing staff are so kind and attentive. Great job. It will be great when the renovation is finished.

I volunteer at the wound care clinic and I always look forward to seeing the staff there. They re always friendly, efficient, and a joy to work with. Highly recommend

I have a six year old son with Aspergers and SPD (sensory processing disorder).

Day 1. He fell and punctured his foot, which called for a trip to the ER. We walked in and were taken right back. They nurse assisting us asked me within a minute if he had anxiety or Autism, which was awesome! Everyone from that point on was SO AMAZING with him. They talked him through everything. If he needed a minute to comprehend what was going on, they would let him have it... Because of his special needs, we knew that we would be sedating for the stitches. And they were so understand that it would take a little longer for him to come out of it. It was 11:30 at night before we left. Everyone on his team that night was God sent.

Day 3. A nasty infection has developed, and we rushed back into the ER. I took all the info from the trip before. The Nurse was this big burrly you man, that was a giant teddy bear. The doctor made sure my son understood everything. When they had to take the culture, and then remove the stitches. It took two nurses to hold his legs down, and me holding his top half. Both nurses were talking to my son, Telling him how strong and brave he was being. The doctor talked to my son through the whole thing. They contacted the on call podiatrist, and made sure we were in contact with him before we were discharged.

I can not thank everyone enough for how caring and thoughtful they have been through this whole process. Thank you, thank you, thank you!

I had to make two trips because they did little to no research on what was wrong with me. Almost $3,000 later and I am the one who figured out what was wrong. Horrible, costly experience and all they needed to do was a little research based on my symptoms. If there were a way to get my money back, I would deserve every penny. UPDATE: I was told to write an email to regarding my experience, which I did almost a month ago and still have NOT yet received a response. Not only that, they started harassing me for payment that I already made the DAY AFTER I submitted this review. Horrible.

Love the warming hose and ease of check-in. Staff was great. I also loved the mobile pharmacy. That was so convenient, especially right after surgery.

I tried to pay a bill owned to IHC. the agent was in her own world and kept asking for the account number, a total of 5 times, I finally said I be late for work and will call back. They at IHC should at the least hire worker that went to primary school and outlaws personal phone at the desk so the employee could focus on their job.

Kind of ridiculous I've been in here twice my right abdominal pain is thru the roof it comes and goes I have loss of appetite and feel sick no vomiting they did a ct scan twice nothing showed up the dr didnt even come in to give me an idea what was wrong they just sent the nurse in for discharge papers.. if I'm still pain no way in hell I'm coming back here

I went in because of stomach pain and ended up having surgery. The staff were awesome. They took very good care of me. Thank you all for everything you did for me.

The staff in mammography are always pleasant and explain everything clearly. They are great

Over a year ago I was hit by a W. W. Clyde employee who ran a stop sign, totalled my car, and gave me lasting physical injury. Just got off the phone with my lawyer today who said that the already unjustly low settlement amount is now going to be even lower because, surprise, the "notorious" IHC falsely reported medical totals to my health insurance and are now wanting to be paid nearly $1,000.00 more. No accountability or legal avenue I can pursue currently to hold them responsible for their deplorably slow and downright fraudulent account reporting. Thankfully I had a lawyer involved to at least bring this to light before any further "surprises": harmed credit, debt collections, being sued by their egregious lawyers, etc. etc. Shame on you, IHC. This year has been one of non-stop heartbreak and paying for the mistakes and intentional injustices of others, insurance entities from literal hell, and you. What a broken system we are all currently subject to. No justice.

Just had a complete knee replacement, endoscopy and colonoscopy. The staff were all caring, professional, efficient and made me glad that I chose to have these procedures done in such a wonderful atmosphere.

This is my first time leaving a review for a medical facility, but I feel obliged because our experience was so great considering the circumstance. To provide context, my wife had open-heart surgery to get a benign tumor removed, so this was no small event. We were so fortunate to get the care we did for the seriousness of my wife's visit. Dr. John Mitchell is a godsend. I haven't had to work with many heart surgeons, but I'm so thankful to have been sent to him. Also, the ICU nurses were all phenomenal. They truly care about the patients. The cardiac rehab workers also did an exceptional job. All around, I don't have any complaints about the staff, very friendly and caring. And as a bonus the food in the cafeteria is so good! Like, I would go here to eat if it wasn't tucked away inside a hospital. Thank you, Utah Valley, for everything you did for my wife and me during her surgery and recovery.

I had fallen and cut open my head, when I went in the staff were very friendly and quick to help. I got my 15 stitches and that was that, a good, quick, efficient, five star service, as far as I was concerned. But the problems started when billing time came around. The hospital sent me the total bill three times, and every time I would call them and they would say that they didn't have my insurance info, which I then had to give them again all three times. They were friendly, but it got a little annoying. And then six months later the doctor, who I never saw, starts sending me these bills for a ballpark $1500. And I have to repeat the process with the doctors office. Who were not nearly as polite or accommodating as the hospital staff. It was a good experience, or as good as getting 15 stitches can be, soured by an incompetent billing department.

The Er wait time when we got into a room was 45 minutes before anyone came into the room. No one checked on the patient until the Dr came in. No one even asked if we needed a blanket or anything. Lots of nurses talking about what they like to eat. ImI so glad I go to Timp Regional.. At least they care about there patients and attend to them when taken to a bed. This experience has changed my daughter mind about changing hospitals.

The wait time is ridiculous for an Emergency visit. Been waiting two hours to be seen. Still nothing. Said there is still two people ahead. Really!

Very impressed with this hospital. I am grateful that I made such great progress here and at Provo Rehabilitation and Nursing. Amazing and caring people.

I recently delivered a baby at Utah Valley Hospital. I had a very positive experience; all of the nurses who took care of me were kind, compassionate and competent. They cared about me personally, rather than just as a patient. A lot of people say that the labor and delivery unit is overcrowded and impersonal; I felt like I was the only patient there.

The NICU is also phenomenal. The nurses and doctors there took great care of my son during his brief stay there. My husband and I knew he was in good hands. They kept us updated on his progress and let us be involved as much as possible when we were with him. They were very encouraging during a difficult time.

Really nice staff, always helpful! Best hospital experience I ve ever had!

I ve always been impressed by the professionalism at Wound Care. Staff there are good at their jobs and just a friendly, fun group that makes it not awful to go to the office.

Labor and Delivery and the ER were phenomenal to me. I've heard horror stories but this isn't one of them.
My attending nurse knew exactly what she was doing and was attentive and made sure i felt included and encouraged in the entire process. The anesthesiologist was congenial and supportive and quick! The entire experience was magical, cliche as that may sound. My doctor was as phenomenal as his reputation and if I had any complications they didn't seem very complicated at all, haha. They even kept me an extra day because my newborn wasn't ready for discharge yet.
And when I showed back up two days later for an unrelated minor injury in the ER they listened to me and were sensitive to my emotional state from leaving my newborn with family.
Was very fun to tell the ER physician I didn't need any pain meds at all due to my recent discharge vs all the times they have to be aware of potential drug seekers.

Great experiences here. Absolutely wonderful pediatric wing. Very attentive and detail oriented. Any concerns or issues they do their best to address. There have been times when I've put my foot down about issues or problems I didn't think we're being addressed and they were more than willing to listen. It's taxing emotionally when you have to spend time in the hospital. It's also nice they have counselors that are there to sit and help. We're had both our kids here and going back to a place your built trust in is key to your families well being. This place is one of those.

Seriously the slowest ever! Waited 1 hour for doctor to come back and say nothings wrong. Then waited another 3 hours to even get released! Really....

My daughter had surgery yesterday at Utah Valley Outpatient Surgical Center. She had a little known complication following the surgery and her post-op nurse was AWESOME! She stayed with her the entire time and became her friend. You could see the concern in her eyes as she communicated with the doctor and us. She felt the relief as much as we did when everything turned out ok. Thank you!!!!!

NON profit my Ass!!
Horrible experience at the emergency room with with my grandson. Charged double for the same procedure and supposedly extra care from the Dr. what extra care did we get????? We can't get any answers from the billing department, or the Drs office. We have already paid 3 bills and this episode happened last September and they are now sending another bill for the same thing which has been paid!!!! They have lost any support from me!!!

Worst Hospital ever !never go there they don't give two fux they just are they're for the money. my grandmother is ready to sue the fox out of them .the doctors are rude , the nurses don't even listen. I'll never visit there again! When my mom went there after a heart attack she died twice. When I went there after an overdose I've died twice to. So if you want a disrespectful dr. I'd suggest going there. I was in the emergency room the doctor took 3 hours to come in after an overdose!

I had my first son here and had high hopes and had heard great things about this hospital but some of the nurses I could have punched in the face to say the least and when I requested to have a different nurse I was told there was nothing they could do. I will never deliver there again and their ER is horrible as well... I have never spent less than 5 hrs there!!! The doctors and nurses are great (well some of them anuway) but as far as the rest goes I'm good and will never return nor suggest this hospital to anyone!!!!!! I have heard horor story after horror story about the Payson hospital but their ER is amazing composted to UVRMC!!!! Their NICU at UVRMC is amazing tho!!!! I can't say enough great things about the nurses their besides the gay guy.... he was horrible and took horrible careally of my son I could have rung his neck to day the least!! Anywho that is the gist of my experience there. I wish I could remember the names of the horrible nurses but is been 4 yrs and hopefully I will just never see or deal with them ever again!!!

BEST HOSPITAL EVER! They are truly family oriented, they do their best work for patients and their families. And they saved my life and my grandmas, and my grandpas, ALL AFTER Timpanogo s hospital failed my family, and myself. They have an amazing ICU, and NICU. And the maternity/mother baby floor is amazing. I refuse to go anywhere else when it comes to surgeries or over night hospital stays

Doesn t even deserve a star. You call this a hospital?

We were excited to go back to IHC, yet. In the er the cna kept ignoring when we pushed the call button. She hid her name and acted rudely, what a joke.

I had the worst emergency room experience here. My son was transported via ambulance to the ER because he started having seizures. He continued to have seizures for several hours in the ER. The doctor, Michael Osborn, refused to call a neurologist or do an MRI. He eventually discharged my son from the ER. My son had a seizure in the transport chair while waiting for our car to come round and pick us up. After arriving at home, he continued to have several seizures. I had to seek out the care of a neurologist on my own. My son is still under the care of the neurologist.

I notified the hospital and submitted a written explanation of my complaint. The patient advocate rep. was very nice and said they would do an investigation. After 2 months, I received a letter of support for the doctors treatment and a bill. Basically, the investigation was lip service and amounted to nothing.

Wound care staff, Dr s, nurses, techs are THE BEST....friendly, kind, patient, funny and most importantly personable...in our experience they re like cheers where everybody knows your name....they make our situation better!!

My wife had a procedure in Internationale Radiology today. Brad the IR nurse was great. All of the staff were caring and treated her with great respect. She has had procedures done at other facilities, none come even close to UVH.

E.R. Department. I ll never understand certain staff member s attitude, impatience, condescension, and general unprofessional disdain for patients. The trash talking around the water cooler. The comparison of horror stories away from patient s earshot. I mean, what is it that you think you signed up for? Patients are not an interruption and and inconvenience to your day. If they are, you chose the wrong profession. Do us all a favor and get out now. Some staff are professionals but other need to be flushed immediately before their infection spreads an further. I recommend starting with Dr. Red Head Fred.

This place is good, but doesn't friendly for deaf. And doesn't respectful what people want.

My hyperbaric experience. The techs were especially kind and helpful. The techs were Bekah Lee, Craig, Ashley, Annette and Sam. They made me very comfortable. They remembered my likes for pillows and supports. They were very diligent in helping me choose very good movies. I will have 60 hyperbaric sessions. I was always made comfortable so it became a good experience. I would rate the techs and the experience as the the very best. Ted Crowther.

I will first clarify that when visited the ER at the hospital, I was positive with Covid-19.

When I arrived at the hospital, I was having severe pain to the point that I was having trouble standing. I was offered a wheelchair, then screened followed by admitting me. Before I was taken to a room, I was pushed into a corner and left there while in extreme pain. Finally, after what seemed like forever, I was taken to a room.

I understand that there are no visitors allowed to accompany me and I get that, I was positive for Covid.

The nurses for the most part were good (at least until pain meds were delivered and my oxygen dropped into the low 80's), CNA's were awesome, and the radiology technician was incredible. It was the doctor on staff that was frankly a major disappointment. The nurses ended up ignoring me after my oxygen dropped and my monitor was alarming constantly, all the while fighting to stay awake due to the fact that I hadn't slept in five days because of the pain (the nursing staff should have put oxygen on my to raise my oxygen levels but didn't). The doctor refused to do much more than open the door and part the curtain, ask a few questions and then leave. I saw the doctor only twice. Last, the hospital was supposed to call my home so that they could come and get me when I was released and didn't. My wife had no Idea that I had been released and it was almost an hour before she could get to the hospital to get me.

When I worked at this hospital in the late 90's and early 2000's, the staff were so much more caring, compassionate, friendly and wanting to put the patient first. Now the hospital has grown unbelievably big and with the growth, the hospital has lost most of the above mentioned characteristics. I know that there are still great people that work at this hospital, but apathy seems to have become much more prevalent.

This hospital is large and clean. The nurses here are very nice.

My elderly mother went there by ambulance after a fall. I assume because she is old, and has gone in several times, they did the minimum tests and sent her home not being able to walk, not having checked her foot injury and not arranging any rehabilitation care for her. It is so disappointing to see the hospital shirk their responsibilities.

Awful experience here, they weren t respectful of time or patient s needs. It took the doctors 20 minutes to pull up CO2 readings on the monitor.

The doctors and nurses were very respectful, non judgemental, compassionate and they actually took care of me.. I like when I get respect all the way around. So I give this hospital 5 stars. I've been to a lot of hospitals in my lifetime. Then one is the BEST!!

The procedure was a breeze and nothing to be worried about. They explain everything very well and do whatever is needed to make you comfortable. Me being a guy I said I was fine and pulled out the macho hat while I was there. It was great and only took 10 minutes to do it. I spent more time signing things than having the surgery.

The best surgery I ever had was here at this hospital. I trust my son with these drs