I ordered a Pursuit char after a successful purchase of a desk from this company. i think its fair to note that they do list on their website that consumer pays for the return shipping if they are dissatisfied with the item.
i ended up not liking the pursuit chair for a variety of reasons including the poor cushion, cheap plastic construction, and poor fit. im 5'10" and 180 so if your close to me AVOID this chair, there are far better out there for less money.
PS if you do have to ship an item back like this chair, retail pricing on that shipping is 150 dollars. when i asked if there was anything i can do about having to pay the shipping originally I WAS TOLD THERE WAS NOTHING. when i found out it was going to cost $150 they quickly offered to send me a prepaid tag and deduct from my return which was estimated at $30. its absolutely shameful that they dont offer this upfront let alone cover the shipping both ways on such an expensive item that they clearly have HEALTHY margins on. Wont ever buy another product from this company again...
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
I bought an Uplift desk when I started working from home. It is absolutely lovely! I added a dual monitor arm and it is great too. Very happy with my purchase, especially at the price point.
I can only speak to my personal experinace - ordered desk & chair. Desk had physical defect and chair wasn't even the same as the one shown online.
Customer service was marginal at best, offers to replace under warrenty after you spend time/effort assembling. How about shipping quality products the first time?
Website looks slick - don't be fooled. Plenty of other better options out there for same price or less
I have had an UPLIFT desk for six months now. Before I began to utilize it, my neck, back and shoulders were uncomfortable every day. Sitting all day was not a pleasant way to work. My employer bought a couple sit/stand desks for a floating office, and I tried one. The difference was remarkable. Since I work primarily from home, I bought one for myself, and have not regretted it for a minute. The desk is fully adjustable and I find my neck, back and shoulders are all now pain free at the end of even a 12 hour day. I also recently purchased an UPLIFT Motion Stool and it is the perfect compliment to my desk, allowing me to perch/lean while on a long call on in a meeting.
As far as service goes, HumanSolution has been fantastic to deal with with respect to both purchases. When I ordered my desk, the top was shipped separately and while the UPS tracker indicated that it was being delivered the same day as the components, it was not. I called the company and they shipped a second top right away without hassle. When I ordered the stool, I was not able to get it to assemble properly. I took a few pictures and the service department was able to figure out the issue and email me with a simple fix which took care of the problem. Everyone I have dealt with has been exceedingly friendly, courteous and helpful. I cannot say enough good about the company. They have earned my business and will keep it.
I recently received an Uplift bamboo desk that had slight damage to the desktop. I called customer service and spoke to Jackson Daly about my concerns over the damage. There have been many instances in the past that have caused me to lose confidence in customer service responses to issues such as this, but not this time! Jackson s support was exemplary! He was able to address my concern over the phone, with no back and forth over who s fault it was. It s nice to know that high level customer support still exist and there are companies like Uplift that believe in the customer experience.
Great company, I ordered a chair, was not happy with it because it came with a defect. I was not willing to try it again, and wanted to return and receive a refund. The company addressed my complaint in a timely fashion and quickly issued a refund. Great customer service!
The customer service representative Abigail Villegas deserves a special mention for personable, caring service. This is an expensive desk option and she provided the caring approach that made me happy I have chosen an upscale option with a quality-oriented company.
My husband and I have been working from home since March 2020, when the pandemic started getting pretty bad. We had both previously had expensive professional standing desk at our work spaces. Hell, before the pandemic, my career included More
The Human Solution ROCKS! I ordered a mouse (for carpan tunnel issues) from them. The first mouse was defective. The happily replaced it. The replacement mouse was defective. The worked with me and replaced it (again) for a very good working mouse that is saving my hand! The Human Solution is professional, couteous, very responsive and kind. I could not be happier and highly recommend them! They will take very good care of you!!
I read all the positive reviews (Wirecutter, the most obvious one) and this sounded like the desk to have. Then the desk arrived and I didn't notice the gash in the front of the box until I flipped over an assembled table. I was horrified to see the damage to the table top. So then I read all the negative reviews and was really worried about dealing with Uplift's customer service. I couldn't have been more wrong. I reached customer service and dealt with Jackson who rectified the situation immediately, without any hassle at all. I mean, Jackson made the replacement process so simple. I was so pleased because this desk is as awesome as the reviews state. It's solid. The programmable height adjustments are amazing. The desktop (bamboo) is so comfortable to work on. I'm extremely pleased with the product and the outstanding service.
Abigail helped me with my purchase of a T-frame 60x30 rubberwood top standing desk. The dark finish on the wood looks amazing, and the desk is effortless to set up. The desk moves around silently and easily with heavy duty casters. The build quality of the desk is top notch.
The rubberwood desktop was damaged by FedEx during transit. I contacted Abigail and she responded very fast and quickly sent me a replacement. It's a very pleasant purchasing experience and I highly recommend UPLIFT desk to anyone who's interested in a standing desk
Love the desk and the great customer service that came with it! I finally decided to invest in a standing desk. My better half had done the research, compared the options, and decided on Uplift. He'd been enjoying his standing desk for a few weeks before I put my order. I knew the product was going to be good (and yes, do it, add the hanging storage cubby to your order) but I was equally impressed with how their team handled tracking down my chair return. The three folks I spoke/emailed were all prompt and professional with the responses, and it was definitely a no-hassle friction-free process.
So far I've had great experience working with Human Solution/Uplift company. Cary was awesome! He was very helpful, friendly and very quick in replying to both my phone calls and emails. He always answered my all my questions and would ask if he didn't know for sure, which I really appreciate. I'm excited to get my new Uplift Desk and am sure I will love it. It's great to find a company and staff that are there to do more than just take orders. They help guide you through their products and provide such great responsive service--over the phone, email and shipping! Thank you Cary & Thank you Human Solution/Uplift!
My wood desk top was damaged during shipping and one of the customer service reps, Jamie Claude, was amazing!! She was very responsive and offered to send me a replacement top and not require me to ship back the damaged one. These weigh over 100 lbs and would have been a nightmare to repackage and deal with Fedex to pick up or worse have to drop off at a store. I would recommend they use thicker foam padding in their packaging to avoid dents in the wood. Otherwise it s been a good experience and would recommend them on their customer service alone.
I got a 72" long uplift desk, which I love. The wood and electrical components are high quality, yet the design is so simple. I can raise and lower it easily with the touch of a button. I definately recommend adding upgraded delivery service for residential or very small business orders.
Jackson was a great help identifying the keyboard tray parts I needed to be ergonomically comfortable again. Fifteen years of daily use with my Human Solution finally wore out the lift mechanism. The new replacement is excellent and it will last longer than I will. Thanks.
My desk is heavy but it's sturdy. Like others when it is in standing position, around 46" high, it is slightly wobbly. I think that is just my monitor stand being overly dramatic and showing more wobble than there really is. During these work at home times it is a God send. I frequent between standing and sitting on the Motion stool. I have one power grommet and it is handy. I did buy an extra power strip that attaches to the desk for just a little added power. These are probably more expensive than other powered standing desks but I would buy another in a heart beat.
This page was so lit i was din and i was winning when I saw it. #Winning. It was dank as hellla with 3 lllles. Y can get rekt if you donty leik dis page m8 cuz it hype.
Excellent customer service!! I placed an order for a new Uplift desk, and realized that I had not done the claim correctly for a promotional desk lamp. Abby, the customer service specialist, did a FANTASTIC job in handling my issue (which was my error), clearly knew her stuff, offered an easy solution to determine the claim (forwarding the email to her), and was an absolute pleasure to work with!! I'm excited about the desk and having such excellent customer service! She is an outstanding representative for Uplift.
So after conducting extensive research, I decided to purchase an Uplift desk. I contacted customer service and Sara prepared a quote for me including current discounts that I did not see on the website. I ordered using her quote number, saved almost $100, and received my desk 5 days later. Sara also sent instructional videos which my wife and I watched prior to assembly. Assembly took an hour (only because we took our time) and was flawless. The desk is high quality, heavy so it won't wobble, and looks fantastic. I purchased the longest desk possible to have ample workspace and it has not disappointed. Thanks to Sara and uplift. You get what you pay for and I received great service and a great product.
The customer service from Uplift is far and away the best I have ever experienced. Both Laura and Alexandra were so incredibly helpful in dealing with something that wasn't even their responsibility.
Fedex lost my desktop and would not give me an update on it. Over 20 calls with them and nothing but relatively rude responses. Uplift on the other hand was two chats and a couple emails to get everything squared away. Above all else though, they treated me like a real person and not some number in a system. Alexandra especially went above and beyond what she needed to do and was just wonderful to deal with.
Soon enough, everyone in my family will have an Uplift desk and it is all thanks to Laura and Alexandra!
I was looking to purchase a Uplift desk and Mitch help me find just what I was looking for and so much more. His customer service was AMAZING & he was able to provide me detail knowledge about product and accessories. I can't wait until mu desk arrives, thanks a bunch Mitch!
Fantastic working with the site and Mitch was a great asset in ordering my new desk. Highly recommend picking up the phone and speaking with them - made the experience enjoyable and painless!
Not only do I love my sit stand desk from uplift, but the delivery is blazing fast. I ordered the desk, and some accessories which arrived in about 2 days for me in Colorado... Realized I forgot a few pieces, I meant to order, and got my second order just as quick, without paying any rush fees. The height is adjustable from super low seating, to super high standing(the range is impressive while remaining stable at that upper end), and I liked the amount of available options when selecting the right desk setup for my space. There is a pretty good amount of assembly required, just so you're aware, but nothing unmanageable IMO.
I spent $1k for lemon and left with not many options. I got an 80" Dark Rubberwood with a stain coating that cracks and chips offs (A replacement top because my first was not the advertised 1" thick and flexed to much. Uplift was awesome in resolving this though). The edges are chipping off from my chair (chair has plastic sides). I tried using an edge guard on it, but the adhesive then pulled off more of the stain coating. The rubberwood coatings are NOT very durable and the polyurethane stain will just come off. They will not honor the warranty and replace it since this was a "third party" adhesive, but a stain should not just chip or peel off from a chair and sticker. This is a poor quality product that needs to be avoided.
To make things worse, one of my legs keeps getting misaligned daily on the side my desktop computer is. This has gotten worse since I've owned it. For something rated to lift 300lbs, it can not seem to handle uneven weights. I'm in the process of moving the computer and testing to see if this fixes the problem, if not I'm going to have to contact support again. I'm beginning to feel like I wasted $1000 on a lemon.
Just got my new Pheasantwood desk and love it. The wood looks amazing and is nearly 2 inches thick. Very solid and substantial. I was a little concerned about the bark line front, but so happy it is there. Makes it much more comfortable resting my arms on the table when standing.
I got the standard V2 frame and it is awesome. Very sturdy and solid and the movement and motor are smooth as silk. I ended up getting the advanced wire management kit and really like the outlet strip they provided. I decided to hot glue the strip into the plastic wire wrangler. Worked great and all the wires are out of the way.
I order one power outlet grommet and one regular in order to be able to pass some wires through. I wish the pictures and description would have been clearer. The power grommet also has a small wire pass though. I would have much preferred to have both as power grommets. Maybe I will order another later.
I would like to give a shout out to Rachel H too. I called about status and a couple of other items and she was very responsive and just awesome. Great customer service and great product!
I have an excellent, high powered real estate team working hard out helping our clients and in the office. While in the office I wanted them to enjoy the very best experience. Purchasing desks that they can adjust from a low sitting experience to standing as tall as they like.....was both fun and healthy for them. The impact?....... energizing and gratefulness from my fabulous team! I only want the best for them.....and this product provides the BEST.......and at a cost not out of line for the experience. Michael Hagen
Fantastic customer support by Cary, one of the team members. Could not recommend the company more. Will follow up with a more detailed post once I receive the actual product, patiently waiting! So far, so good though!
Uplift customer service was great! Worked with Jennifer and she answered all my questions fully and quickly! Would recommend getting a desk from here! I have one at work and at home now!
I have yet to receive my desk, but the reviews made it obvious I was working with the right company, and then the service I received when I emailed with my questions and requests made me realize I definitely made the right choice. Matt S., the Sales and Customer Service Associate at Uplift, made the entire process a great experience and gave me some great suggestions on my final configuration. He also offered to hold the desk for me until the custom desktop was ready to ship. I am excited to receive the desk and appreciate his help!
Excellent customer service from Victoria Tankersley! If anyone is thinking of purchasing a standing desk or looking for home/office solutions, I highly recommend you speak with Victoria.
I just wanted to thank you for the great service I received when ordering my UpLift 900 desk. Not only were my questions about the order answered quickly and accurately when I called in to customer service, but the entire online process was superb. I received multiple notices about my delivery method and delivery dates. The desk arrived quickly and was in perfect condition. The packaging was protective and efficient. And the delivery service here in Philadelphia - R&L - was prompt and helpful. Finally, the desk itself was easy to assemble and is exactly as described.
So thank you for all the effort you've put into your product, along with the packaging, ordering, and delivery processes. They're working beautifully!
Just had a great customer service experience with Jamie from Uplift. After waiting months for my desk to come, it finally arrived! I put the desk together only to realize that I was sent the wrong desk legs. Very disappointing considering I had waited for almost 2.5 months to get the desk delivered to me and then it sat at the FedEx warehouse for another week. Thank goodness I spoke with Jamie from Uplift who was extremely helpful and was able to turn around a frustrating and disappointing experience. Jamie was very calm, patient and listened to me and was able to send out the correct legs right away. Jamie also helped me with a couple of order mishaps. Jamie's excellent customer service was great and Uplift is lucky to have Jamie on their team!
I love my uplift desk! Purchased frame and added my own desktop. Couldn't be happier. Creates ideal work environment for those days I need to work from home AND makes doing my own thing on the computer so much more enjoyable.
My UpLift desk (80" bamboo setup) is absolutely awesome! I am standing so much more now -- and actually prefer to do so -- over sitting. But beyond the desk itself, the customer service has been nothing short of stellar! Above and beyond in my opinion. Special thanks to Tim F. at UpLift desk. I will be back for more orders in the future, without a doubt. Stay safe everyone.
Putting the desk together was fairly simple, but unfortunately I installed the leg connectors into the opposite ports on the control box, which meant the desk wouldn't work. I was able to chat with Cary at Uplift and he sent out a new control box and legs and detailed instructions on how not to make the same mistake twice. All of this at no cost to me. I was able to quickly replace the legs/control box and get the desk up and running. A terrific desk made better by outstanding customer service.
Awesome selection of office and ergonomic goods. Adjustable height desks, chairs and input devices. They also have exercise while you work devices like walking treadmills and bicycles. The Uplift desks can be configured in a variety of lengths and materials. I have a desk purchased a few years ago and the electronics were on the fritz. They shipped me a new control unit and interface very quickly. Great customer service, highly recommended!
I went in to look at the Uplift 900 sit-stand desk. Daniel was very knowledgeable and helpful in explaining the desk and all of the related accessories. I ended up buying it at a very reasonable price, and picked it up the very next day. Great desk and great customer service at Human Solution.
I purchased a 72 x 72 x 30" L-shaped Wild Cherry laminate desk.
PROS - High quality parts/materials - Very customizable - Installation video easy to use
CONS - The product I ordered required delivery by wooden pallet due to its size. I was advised that the pallet "can easily be broken down". Some parts of the pallet could be broken down. However, there are also several large pieces of wood that cannot; they are still sitting in my garage months later as I try to figure out how to dispose of them. Most likely will require an electric saw. - Installation written instructions difficult to use
Overall, the product itself is good. The customer experience could be improved though per above.
TLDR: AVOID! Terible customer service! They're charging $426.74 for refusing delivery of a shipment they shouldn't have made.
The customer service provided by Jessica, the Sales Team Lead & training supervisor has been terrible. This is the first time I've felt animosity from a customer service representative.
Here is the story.
I place my order on December 9th. From their website I see that shipping takes three days. "Great!" I say to myself, "I'll get the desk by Friday before I leave on my Holiday Vacation on the 18th".
Next, I got an email titled "RESPONSE REQUIRED". "Dang", I thought, "I'm not sure I'll get this by Friday. Maybe I should just cancel? No, it'll be fine, the email says response required. So, I have time to decide."
The email contained many questions that would made unsure if I'd be able to handle the delivery. So, I asked "I live in a residential apartment and ordered one desk. Is all of this necessary?" I never confirmed that the shipping method was accurate. Yet, they shipped the desk anyways on December 11th.
Then, I received a call on Monday, December 16th, two days before my flight about delivery. I could not take delivery as that would require my taking of work, the day before I leave which was not possible. So, I refused shipment.
I communicated this to Jessica, the sales team lead. Throughout my interaction with her, I felt like there was some animosity towards me and she was overwhelmingly aggressive. For example in our customer service exchange (email photo attached) she said, "The cost for refusing your shipment will be $426.74. Cheers," That 'Cheers' is very passive aggressive.
This is all unfortunate because the desk shouldn't have shipped in the first place because I was told, through email, "We are unable to process and ship your order until you reply to this email and confirm that the shipping method is accurate." I never confirmed that the shipping method was accurate. The desk should have never shipped. And I should not be charged 75% the cost of a standing desk for a delivery I could not make, for a shipment, that shouldn't have shipped.
0/5 stars. Terrible customer service experience. I strongly recommend against doing business with this company.
The high quality of The Human Solution ergonomic product line is enhanced by unparalleled customer service of the highest caliber. I was so impressed with the way the Anderson Ln location handled a minor warranty concern I had recently. These guys went way out of their way to track down a discontinued part, had it shipped directly to my home, and were available to walk me through installation over the phone. That level of integrity breeds loyal customers....and I would absolutely consider myself one, at this point.
I ordered a bamboo standing desk from Uplift Desk. Everything came as expected and very quickly. It was straightforward to assemble, and the desk feels very solid. I am very happy with my new desk.
I called on a Friday (super last minute) and was driving through Austin that night and really needed to pickup two standing desks from them and only had a small window of time. Mike made things happen quick and got everything I needed together exact to my specifications and they had it all ready within a few hours for me to pickup on my journey from DFW through Austin to Houston. They even helped me load it in my Honda Accord, which barely fit everything in there with my travel luggage. These guys rock and my Uplift 900 is dope. Super quality. I love hitting the button to raise and lower the desk for fun. Get one. Now. Go.
This is a review of the Ergonomic Kneeling Chair and customer service from Uplift. I purchased this chair to help with hip and back pain and all I can say is WOW. I had read reviews stating it takes some time to get acclimated to it, but I used it for 9 hours on the first day without any issues at all - in fact, I haven't used my regular desk chair since. The assembly was easy and the configuration of the chair means you can actually change your position from kneeling to perching to regular sitting with ease and my back has never felt better. The material is hardy and it took my shins about 2-3 days to get used to the pressure but now I don't even notice it. The padding is firm without being uncomfortable and I feel like the chair is built for longevity. I'm beyond impressed!
What sealed the deal for me was the customer service. My first order was marked delivered by FedEx but never showed up. I contacted customer service who promptly got back to me within 24 hours, and within a few days they had a replacement on the way. I'd like to especially call out Will, who was a pleasure to work with and really made the entire process painless. With customer service like this, I won't hesitate to try other Uplift products in the future - you've made a customer for life!
I've worked with Cary at Uplift and he's been SO helpful! He helped me decide what options would best fit my needs in the desk & answered all my questions. The desk has arrived and WOW I love it!! GREAT customer service, GREAT website, GREAT products, GREAT quality and such amazing add-on features. I'll be a customer for life.
I am so happy with my Uplift desk...and just as important, the excellent customer service I received from Timothy Fowler was amazing!! I had a couple of hiccups with my order and extras aside from the desk, but Tim made the process so smooth and easy. He was fast to respond, kind, knowledgeable, and positive about the solutions. He was a pleasure to work with. Thanks for all of your help!
Small store, but nice selection of ergonomic chairs and standing desks. Friendly, knowledgeable people working there. Great place to try before you buy if you are looking for a desk chair.
I ordered one of Uplift Desk's chairs from their website while their store was closed due to COVID. It was a nice chair but after a week I decided it wan't a good fit for me and requested a return. True to their policy, they agreed without issue and sent a return label. Dismantling the base without damaging it proved difficult and when I emailed them about what I had tried so far they were very understanding. Instead of copy-pasting a set of instructions that covered steps I had already taken they provided an agreeable solution and completed my return. While the product I ordered wasn't for me, working with Uplift Desk was a positive experience. One that I will not quickly forget. Give them a shot if you like what you see. Thank you Ray and Tim!
We bought 9 desks from Uplift. Six L-shaped and 3- desk converters. We love them. I give Marcus Brent our sales rep a 10/10! He was great and helped every step of the way.
We bought the Rubber wood natural tops with grey legs and accessories. It makes our offices look larger. Just a note, the rubber wood does scratch relatively easy even though its beautiful.
We bought an Uplift desk for our son when he visits and works from our home. We are very pleased with the quality of the desk. It is very well made. We had some trouble installing the keyboard tray system. Once the strap is cut and the coil is released, if it falls out of the track, the mechanism locks up as if it were welded together. This happened to us and we called Uplift for help. Kevin Walkup, one of their warranty associates, was extremely helpful in resolving our issue. They did replace the arm and the second time around in our installation we were successful. Great desk and good company to work with. We did get a youtube video on installing the keyboard tray system which was very helpful.
Firstly, let me preface this by explaining that I spent hours over multiple days researching desk options, reading reddit threads, comparing products, etc. and ultimately, I chose Uplift. Unquestionably a great decision. Every interaction I have had with this company has been positive and has fully reinforced my decision to purchase with them.
When I had some questions regarding my order, I was put in contact with their Customer Service Rep, Matt Spivey. He was extremely professional and knowledgeable in addressing my questions, and provided the clarification I needed to feel comfortable. With larger investments like these, I cannot stress how important it is to have excellent representatives working responsively behind the scenes to make sure the customers are taken care of. Employees like Matt Spivey create the foundation required of great companies that sell truly great products.
Stop debating on who to purchase your new desk from, and order from Uplift. If you're unsure of what is best for you - just reach out to them directly. They'll make you feel comfortable and confident in your decision, and they will be happy to help.
I ordered a solid african mahogany top desk and added the optional crossbar. The quality of the materials was excellent, desk is sturdy and stable, instructions were well done with good fastener organization. I think this desk will last a good long time.
The only place they fell short was on shipping protection. All of the boxes looked beat up on arrival and all but one of the lifting straps had broken off; the remaining one broke when I tried to lift it. Unfortunately the one damage that occurred in shipping was a significant dent right in the solid wood top that looked like someone took the edge of a hammer to it. I steamed it with an iron placed on a washcloth for about an hour and remarkably I was able to get 90% of the dent out.
Adding more sturdy lifting straps to the boxes would help greatly as I could see my burly delivery person was having trouble with the ungainly box sizes.
Shipping was fast and accurate! I had a little scratch on my headrest, but Pete with Human Solutions had me a replacement quickly following.
As far as the chair, it's ridiculous. the flexible lumbar makes it. I sit in mine all day and have yet to have the back pain I typically have! It really is remarkable. I also love how you can tighten the recline tension. It really is an amazing chair!
What a pleasure to interact with the folks at Human Solution Office Furniture! Prompt email with product recommendations based on my needs. Friendly online chat to help me choose the right mouse for me. Website full of ergonomic tips! And speedy delivery of my new Orthomouse, which already feels like an old friend in my hand! Thank you for putting the PEOPLE back into the online sales transaction and the ERGO back into my office setup!
Amazing desk products - generally the highest rated standing desks around. I worked with Abby Villegas from their customer service team and she was great! She helped me through the whole process and made finding the right desk at the right price a smooth and painless process. Even while so many people are working from home and they are much busier than usual, Abby and team were able to make this a great experience. Would definitely recommend!
Very happy with the service I have received from Uplift Desk. Ordering the product online was easy and shipping only took a few days. Unfortunately there was damage to two items in the shipping process but that is not Uplift's fault. They were kind enough to offer to ship out another desk top to replace the damaged one but I needed the desk to be put together for our home office so opted for a partial refund instead. After getting everything set up on the desk, and I am really happy with the way the desk operates, I realized the Zilker Dual Monitor Arm was not going to give me the range of motion I needed with the size of the monitors I have. After a short call with Jackson at Uplift desk I have a return item getting processed and two Zilker single monitor arms on the way. Very happy with the customer service I have received so far, you have earned a customer that will do free marketing for your brand.
I had a few questions about the keyboard tray I ordered and chatted w/Cary Anderson. She was very friendly and helpful and helped me order the correct item for my desk. This is my first experience with Human Solution and so far, I have to say I'm impressed.
I never thought I'd spend $2,000 on a desk, but having an Uplift Desk really changed the quality and productivity levels of my work, especially since I've began working from home.
Abigail (Abby) has been excellent to work with throughout the process from ordering to support even after delivery. I would definitely recommend this company and their products to a friend.
Absolutely fantastic customer service experience! Even when they advertise a higher volume of sales and customer support calls, it was really easy to reach someone in a timely fashion. Abby was friendly and very helpful. I had a slight trouble with my order and she was able to get everything fixed in a way that limited the impact on my experience.
I absolutely love my Uplift desk! I love that I could customize it to my needs and style. John was an exceptional customer service agent, the desk was easy to set up, and I have completely upgraded my work from home experience. I'd highly recommend this desk to anyone.
I have had an Uplift desk and under desk treadmill for over two years and have absolutely loved the flexibility of it and ability to be more active while doing office work. The Human Solution was great to work with when I bought and were very accommodating in a few special requests I had. Fast forward to today and I have had to reach out again due to a component going bad. The request for help was one of the best I have ever had. Can't wait to get the new part and be able to get full functionality to my desk! Kevin was awesome!
I had reached out to support with a question about payment timing, and Jamie Caudle let me know that he would be able to walk me through the whole purchasing process. He ended up saving me $100+ on my desk, and start to finish I was well taken care of. Can't wait for my desk to arrive!
Uplift Desk was able to remedy any and all questions and concerns I had throughout the buying process. The disk is assembled and works great. I love my standing desk!
I've ordered and am currently using an UpLift desk at my office, but decided to finally order one for my home office as well.
The products are great and I will surely leave a review for the product when it arrives, but today I'm here to thank their spectacular customer service.
There was a coupon code I wished to use, but could not get the cart to accept the code, so I hopped on the chat function and was matched with Trevor. He not only handled 100% of my order, but made sure to apply the coupon code, and even made a joke or two along the way. 2019 is the year of personal service, and I think UpLift desk is making sure of it with reps like Trevor on the team.
Thank you again Trevor! Hopefully UpLift takes good care of you the same way you've taken great care of me!!
My customer service rep. Jamie Caudle supported me with relocating my items from one location to another while it was In transit to dropped off to an old address. Exceptional service I must say. Really excited to see my desk when it arrives. Thank you to Jamie and the Uplift team.
The customer service experience I experienced from Cary A. at Human Solution/Uplift was phenomenal! The attention to detail was high, and the employees involved in my purchase went the extra mile to make sure I had a great experience with the company. The bamboo desk I received exceeded my expectations, and I would not hesitate to recommend an Uplift desk to my friends or family.
Don't you just love walking into a place and being treated like family, even though it's your first time?
That's how I felt when I walked into Human Solutions. I met their rep at SXSW and fell in love with their chairs and agronomic monitor arms.
They've helped me get the right equipment for my home studio, helped me put it together in the store and even carried it out to the car for me. What they didn't have in stock, they shipped to my house without charging me for shipping.
Their customer service is excellent and their knowledge is vast. Will definitely use again.
Cary Anderson in Customer Service is a rockstar! He quickly turned our experience from less than acceptable to top notch. He found solutions to our issue, gave us choices and worked to get our problem resolved quickly. Without his help, our rating would have been less than 1 star. Thank YOU Cary!! Great Job!
Uplift has excellent customer service. I was helped on the phone by a representative named Kimberly Rogers and felt like my issue was properly attended to. She very prompt and solution oriented. I have had bad experiences with other companies and was pleasantly surprised to be connected to a real and helpful representative as quickly as I was.
I love my uplift desk I purchased, I've had it for about 3 months now. If there is anything wrong I would have to say the placement of the gromet holes for extra plugs. I put them in and the are precisely where I placed my computer monitor and my printer so I had to remove them and now they are in the floor. There really isn't a good place for them and I wish I hadn't requested them so that not any fault of the company. Overall my experience with the company and with my purchase are great. I had no issues at all. If you are considering the purchase of a standup desk I recommend this company. They have several options and it's all about what you want.
Having enjoyed a sit to stand in the office for the last 2 years, I decided that I'd like my home work environment to be consistent with my in-office set up. Months of research, reading online reviews and watching youtube videos, lead me down many paths in investigating the many options that exist. I needed something stable, with height preset options, cable management, variety of sizes, looks great, and is affordable! If something looked great, it wasn't stable. If it was stable, it was because it had a crossbar. If it was stable without a cross bar, it was either expensive or ugly. After exhausting any available in-store option, I took a chance on the Uplift V2 which appeared to have everything I wanted, numerous positive reviews, and available at the right price point. The desk meets and exceeds all of my expectations! I went with a 48" desktop in the dark wood rubberwood with metallic base and this thing looks great in our victorian style San Francisco home. Assembly was simple, with the install kit carefully laid out with individually numbered bags containing your hardware. I upgraded the keypad for the full functionality I was looking for. I did purchase the additional wire management kit, which in my opinion is not necessary given what comes with the desk. Complete with a 7 year warranty, I'd recommend this desk to anyone in the market!
I ordered two chairs on 9/8/20. The ones ordered indicated an approximate ship date of mid September. On 9/22 after not hearing anything on my chairs I contacted customer support. Not to make this comment too long, nothing that I was aware of happened. I again contacted customer support on 9/25 and then again on 9/28 with various 'updates' that did no produce any results. On 9/30 I was lucky to get William as my customer support person. He was super polite and understanding of my situation and frustration at not receiving any demonstrable support. Within a few hours he had 'fixed' my problem and I now have my chairs being shipped in 3-5 days. THANKS William!! You were profession, proactive and fixed my issue where others were not able to.
I purchased the 72" wide Bamboo Sit/Stand desk with the dual monitor stand. I work from home every day and I am very happy with this configuration. I eventually added the Treadmill and have walking during meeting and while watching videos. The 72" permits me to have the chair side by side with the treadmill. The dual monitor support gives me plenty of room on the desktop. I have had it for about 9 months now. Planning to add an additional single monitor stand.
I LOVE my standing desk! The Uplift system was easy to install and is simple to use. It is versatile and allows me to move from a sitting to standing position quickly and effortlessly. I wanted to make my own table top, so I simply bought the legs and stool. The components are well made and sturdy. There is no rock or wiggle in my table. I am VERY HAPPY with the outcome.
The desks from Uplift are the most well made i've ever seen. The motors are super quiet and go really low to really high. I can't imagine needing more range than this. I had a small issue with my order and their customer service was fantastic and got me squared away the day I called.
The website ordering is extremely easy and explains each part of the desk clearly and easily. I also had a fantastic customer service experience with Jamie Caudle! They were incredibly helpful in answering my questions, quick to respond, and made my purchasing experience even better. Can't wait for my new desk!
I've been interested in buying an Uplift standing desk for a while now. I had a few questions so I called up their customer service. I had the pleasure of speaking with Kimberly, one of the sales agents. I've never had a better experience with a customer service representative. She was incredibly helpful, and made sure to get accurate answers for all of my questions. This review is based completely on my experience speaking with her. I haven't purchased a desk yet, but I absolutely will now that I've experienced such great service. Thank you Kimberly!
The UpLiftDesk has been my only desk in my law office, for the past year. I am so much more productive standing, and having the entire desk top available at the higher height makes this very efficient. During our move from the office during the 'shelter in place' mandate here in Washington DC, this StandUpDesk, was the only furniture I took from office, to my home office. During the move a couple screws came out, so I emailed StandUpDesk customer service. Justin, was there on the "chat", identified the specific screws I needed and offered to send them right away. Very prompt and knowledgeable. So now, I really like this UpLiftDesk, and alsoI really like the customer service that comes with it.
I finally ordered a new desk -- the representative made it very easy and responded quickly every time I had a question. Also, I tweaked my configuration a couple of times, and the rep made the adjustments right away both times. Can't wait to get it -- I've had other Uplift products, so I'm pretty confident in the quality.
I bought a V2 60*30 desk after speaking with Jamie C. He did a really fantastic job in helping me fulfill my order. During the process I needed to modify my order and Jamie quickly helped me without much turn around time. Fantastic customer service!
I have not yet received my desk, but I ordered one and had a great experience! I worked with Carey over the phone and he was amazing. He was very honest with me about what additional accessories I needed and what I did not need. I did not feel like I was being sold to at all, I felt like he truly wanted me to get the best product for my specific needs. Carey was one of the best sales associates I have ever worked with, nice, honest, and authentic. I am excited to get my desk!
Cooper Acord of UpliftDesk made a good experience even better. He helped me return two monitor arms that did not hold enough weight, and he help me purchase two new monitor arms that are what I need. Cooper paid attention to the details. Thanks, Cooper.
These desks are awesome! Best decision I've made on office furniture. Love the reclaimed wood. Super easy to assemble. Plus they're just great guys over there!
Buy one. UPLIFT makes a high quality and attractive desk. I was able to design exactly what I wanted, everything arrived on time, was well-packaged, and easy to build. What impressed me most, however, was the customer service - I had to return an item that didn't really work for my set up and had help from Tim, who provided some of the most useful and detailed instructions I've ever received, and walked me through my return. I am impressed with UPLIFT as a brand, and if I ever need another desk I won't hesitate to buy another. (Go Tim!)
Our Facilities Team received a short notice to move an entire department to a new building with no furniture! In efforts to steward an ergonomic environment that is healthy for our staff we reached out the experts, The Human Solution. The customer service I received and the expert advice was above and beyond my expectations. Our order and all pieces were correct, the order arrived on time and we are able to meet our deadline. Without the sense of urgency our Rep demonstrated our move prep order would not have been successful. Because of this kind of support and thoughtful care, our Facilities team is glowing. Thank you so much to our REP and The Human Solution, You're Super Stars!!
Just got my new Uplift Desk (bamboo, which is beautiful), and decided to get the ergo human chair. Items delivered as promised! The uplift desk is phenomenal, and is about half the price at twice the quality as the competition (not that there is any worthy competition). Perfect example is the programmable add-on was only $39 with uplift, and was $99 with the others. All in, got the desk (80x30 with ergo-cut), monitor stand, programmable, and standing pad for about $1100.
thehumansolution.com
