Tech21 UK Reviews

Arrived before expected delivery date, packaging was very nice and seems to be a quality product

I first tried their phone cases as we live in Twickenham (and i had seen their offices during a walk). Never been disappointed with the quality. Just bought another one and there was an issue with the delivery costs on their web site. A quick email and they sorted it the next day. Thanks.

Payments taken when supposedly out of stock. Oh dear. Tried to buy a cover twice online. Each time it says it's available, takes you all the way to payment, and then tells you they're out of stock. Much worse, I checked my credit card statement a week later, to see that they'd taken the money both times, while saying online that there was no sale. No one contacted me about this. When I wrote to them I was told it must be a glitch. Any apology for this bad "glitch" and or thanks for the fact that I had spotted they were secretly taking money despite cancelling the sale? None. They will provide a refund (obviously) but you have to tell them what they've done. Not good enough.

Terrible customer service. Whole company should be shut down as soon as possible, please look into this company as they are doing things illegally.

After only a few months of use the "clear" case turned a grim yellow. However they replaced it. Have never had any product damaged with a Tech21 case on.

I bought iphone 6 in 2015, started using Evo Mesh from day one. I am pleased with this protective case and the fact that it kept my phone with no scratches or marks. Highly recommend it!

Placed and order last Friday and was told 1-2 business days which was great as needed case and screen protector by a certain date.

No email to say order is ready for dispatch and have emailed twice and left a voicemail for someone to call me but have had no response

For the prices they charge it is shocking customer service

*****UPDATE*****
After now waiting 10 business days for my order and asking for my complaint to be escalated I still have got nowhere.

AVOID TECH21 AT ALL COSTS

Last year when I got my Apple 7 plus I wanted to protect it with the best case and screen protector on the market so I got the Evo Glass screen protector and the Impact Clear case. My Apple 7plus still looks brand new! I m about to get the new Apple X so I got the Pure Clear case and Evo Glass screen protector for my new phone. Tech21 offer great quality product and I would highly recommend them.

Everything what I expected. Looks very solid. I would give 5 stars but it's too early as I only used it for two weeks.

Good case (I had one before) but insanely poor service. I waited over a week for a phone case that I ordered from the Tech 21 website. No sign of the case and no information then sent a refund out of the blue. I had to email 4 times to get an answer of why I had not received the case. They had sold out apparently. but didn't want to apologise or provide alternative options.

I am the clumsiest person ever and I am always dropping things on the floor! But this case seriously saves me every time. I've had my I phone 6 for a little over a year and I've dropped it over 20 times and it's still in great shape. I'm in love with this product I absolutely recommend it.

Do not buy anything from these people you will not receive your order and can not get any responses from there so called customer services regarding a refund.

Just wish i read these reviews before ordering anything from them.

Im now left out of pocket and had to order another product from a more reputable shop.

Shame there is not a no stars because they would of got no stars from me.

Mostly great quality products, except the new Galaxy S8 evo case, which is the cheapest looking piece of crap I've ever seen.. although I'm certain it is structurally very good, it makes the newest, slickest, possibly most expensive phone in the world look like a Poundland knock-off. Also their support staff have ZERO customer service skills, they are rude and arrogant. Their website is also very buggie, but when you let them know that there is a problem, they don't apologise or thank you for alerting them to potential issues, they just refuse to believe you, because websites never ever have bugs, do they. If their cases weren't the most protective in the world, I really wouldn't bother with these people.

poor quality service. more than 10 days to answer me and still didn't get my answer at all

I am extremely unsatisfied with Tech21 s services. I ordered a customised phone case on the first of December and was told on Tech21 s website that the delivery would take 1-3 days. I was subsequently charged for the amount of the phone case on the same day. Unfortunately, until this day I have not received any information what has happened to my order. After having contacted the customer service, I received a short response after 2 days of my inquiry telling me the order is still processing. This was 12 days after I had placed the order. I subsequently responded and after another 2 days have passed I received a brief response telling me I should contact my bank as the payment has not been successful. However, as I was charged the right amount on the same day I placed the order and had proof of the charge by Tech21, I was very disappointed with this situation. Having informed the customer service about this issue, they told me they would contact me within the next 48 hrs again as they would reach out to the accounting department to try to solve the problem. Unfortunately, I have still not received a response after another 72 hours have passed nor was I given the option to receive a refund. Very very dissatisfied with this situation and would not recommend Tech21 to anyone!!!

SAME OPINION AS THE OTHER ONE STAR REVIEWS DON'T BUY ONLINE FROM THEM NO CUSTOMER SERVICE WONT BUY FROM THEM WORST COMPANY HAVE EVER DEALT WITH

Great quality and fast delivery! Will definitely order again!

I am really pleased with my Evo check case for my 7 plus. It has paid for itself already having dropped my phone a couple of times without a scratch. Highly recommended!

None existent customer service.... No reply to emails, been over 2 weeks now and still no product. Second Email sent - still no reply. Funny, since the product and brand is good, but seriosuly atleast reply to emails - wont ever buy direct from Tech21 again.

Ordered my product over a week ago and paid extra for next day delivery.. A week later and still not dispatched, can't find anything out, quick to take payment and from what I've experienced so far absolutely no customer service

@Tech21Official How terrible is your customer service - You're unable to supply to our area? because a courier company the deliveries to us daily are unable to confirm a UK address that shows up on every online search - simply Terrible. I'm a UK buyer at a business address - I normally buy through your re-seller which I now doubt I will do that, as your Customer Service is the worst so far to date.

Tried calling in to office in person with a faulty case/battery unit and was told to go away and call customer service. Tried that, ringing out with no reply, offered a call back which never happened. Tried their on line resolution service and it wouldn't accept GB address ?? Seems that you're on your own if you have any problems so be lucky !

Poor customer service. Paid premium for next day delivery. Tracking no. not valid. Eventually got through to sleepy someone in Atlanta, Georgia who unconvincingly said they would do something. Bearing in mind it's 0430hrs there it doesnt seem likely. I am in UK at 0930hrs
Having now read other Gooogle reviews would suggest others avoid this company and save themselves the time and expense.

GOOD QUALITY COVER FOR IPHONE X , LOVELY PACKAGING THAT IS TOTALLY UNNECESSARY AND WILL NOT HELP IN SAVING THE PLANET. I'M BUYING A COVER NOT A BOX. ALSO TOO EXPENSIVE CONSIDERING THAT THE BOX PROBABLY AMOUNTS TO A 1/3 OF THE COST.

I love my Evo Wave case, I got it in burgundy and it s a lovely colour. I ve had cases before for previous phones and it s my favourite brand for phone case. It feels lovely in your hands and gives your phone full coverage. Definitely would recommend

Wish I had read the reviews on here first before ordering from their website. Ordered on Friday, paid for 'next day delivery', it's now the following Thursday and nothing received, not even an email to say it's been dispatched. To add More

Previously got a transparent and green case on offer for a few pounds,didn t expect much of it because it was cheap but it was very flexible and had a nice clean look.its served good protection to my phone.unfortunatly it has discoloured but I think all transparent cases of that material do that in heat over time,I just recently brought the evo battery pack case for basically nothing compared to apples battery pack case.nice clean look and works well,have to see it that hopefully lasts.overall very decent products and affordable good quality.

I love my Evo Check for Apple iPhone 11 in Orchid! Exactly what i was after - gorgeous colour, fit and quality is superb!

Prompt delivery. Easy to use website. Excellent quality case. I trust it to protect my phone should I drop it

Shockingly bad company with terrible customer service and zero care to resolve issues.

Ordered a case from them, never came. They took my money though, the thieves. They just say "we don't have an order" even though I sent screenshots of an email they sent me regarding my order.

Totally disgraceful and a terrible experience.
Will never buy from them again and will always advise anyone not to use them ever.

Update: They even had my trust pilot review removed, they can't acknowledge their own failure and apologise but they can try and hide the truth. Terrible.

I invested in a Tech 21 case at the end of January, recommended from local EE shop.
Excellent, very pleased with it, holds credit cards securely.
I registered online at the time for the tech 21 warranty.
The little plastic clip broke yesterday, I am a plastics engineer by trade and the design of the clip fixation using two hot stakes is not conducive to frequent clipping action, hence it broke, IMHO..
i cannot find the receipt, "my fault", but even though i registered online at the time, Tech 21 need to see it..

lesson learned, keep your receipts safe ...

Scam21 should be called .
I ordered a case directly on their website (3-5 days delivery) and I didn t receive as you can go easily assume. Then they sent me an e-mail after 1 week I questioned them, saying we are sorry but the item was out of stock, be assured we have issued a refund and you should receive your money within 3-5 working days.
They send me this copy and paste e-mail already 3 times in 3 weeks.
Absolute scam as you can easily understand from the reviews.

Poor products I had the evo tactical for galaxy s8 that claims to protect your phone from a 3m drop. I can tell you now there is absolutely nothing tactical about this case I accidentally knocked my phone off the arm of my sofa no more than 1m and it cracked my screen. Stay away poor products if it don't do what it says on the tin you shouldn't be claiming it does.

I have bought 3 cases from Tech21 one for my S3 and then for 2 S6 Edges. I had my S3 for nearly 3 years, I dropped it numerous times but it suffered no serious injuries. Both S6s have survived for over 3 years unscathed. The phones have had a rough life, the cases are not pretty anymore but the phones inside are nearly immaculate. The cases have done their job. I am just about to by 2 new ones for some S9s.

As a balanced review- good quality products but of course at a costly price. Their main downfall is the abysmal and slow customer service! Never again and I'll buy another quality product where they may care about their customers.

Bad designs and fragile cases - wouldn t recommend to anyone. Gear4 or OtterBox offer higher protection at accessible prices and unmatched design

As per many other reviews on here, terrible customer service. Placed order on 13th May, raised help desk ticket on 19th may having not received goods or received dispatch notice. Was then responded to on 20th May to be told they need more information about my address which is ridiculous, especially having to wait 8 days to be told that and the effort being on my part to raise a ticket to enquire. Called and cancelled order and spoke with someone who sounded so bored and uninterested.

I originally bought a "similar" product from a "rival" company for my samsung S10. However I was disappointed with the quality and fit. I then got a clear pure tint case from Tech21 and the quality was better than what I had Seeb before.

Would highly recommend over any other brand, the quality is noticeable

Do not buy from Tech 21
They take your money but do not send your goods.
Customer service is terrible

Look into my eyes , listen to me carefully. Best protective case ever. Using it for 2 years, dropped my phone 100's of times no damages to my phone. I recommend it 1000%.

The EvoRox Case for my new iPhone 11 arrived promptly. The design is fantastic, I love the attention to detail around the edge, mine is slightly bevelled. The colour choices are vast and mine really enhances the phone, its a safe fashionable option and I am happy that my new expensive phone is now fully protected without feeling bulky.

I have to say worst company I have ever dealt with! Ordered an IPhone X case and screen protector, when I placed the order I was notified order would be sent out with Hermes within 2-3 business days, well a week later still no sign of my goods! But debit had gone from my account! So I phone their UK office to be told my order had not been processed and would I like it escalated to a manger for approval! Of course I said Yes!!! Another week passed and still no goods. So I raised an on line ticket to request a full refund as I had now purchased my goods from a different company. (Didn t want any accidents with my phone not protected!!) About 3 days later I receive a reply to my request and told they were very sorry for my experience and the order would be cancelled and funds returned with in 3-5 working days! It s now 7 working days and no sign of the money!! So yet another call to be made to chase them up! I have to say their incompetence astounds me somewhat!!

I wish I had read these reviews before purchasing, only because of the customer service. I have now been waiting over 2 weeks for a response to a logged customer service issue and despite several chase up emails they have failed to respond. If I have advice for anyone, then its to buy Tech 21 products at the peril of having nightmares if they are not right. 50+ reviews can't be wrong.

I had a tech21 case with my old phone, and despite dropping it at least once a week, no matter the landing surface, the case protected my phone perfectly.
Naturally, when my upgrade came about, I knew I wanted the same case. Previously I had got it from an EE store, but could only find them from the official tech21 store this time. Having read the reviews on here, I was wary. However, I ordered a galaxy s10 plus case, with next day delivery. I didn't receive a tracking number, but rang the customer services number, who were very helpful and provided it. The phone arrived the next day as paid for.
I would recommend both the case and the website, based on my experience with them.

Tech 21 were quick and efficient with my order. The product has arrived and it is sturdy, reliable, and they had a great choice of patterns/colours. The support team were easy to get hold of and friendly, and quickly helped me with the information I needed. Couldn t recommend enough.

Awful customer service! Trust me I have worked in retail for 12 years and know all about customer service.





I have now PM you again via Facebook. I shall be reporting to trading standards. If nothing is done by the end of the week. I have also asked for a refund to buy a new case as it is still in warranty. Tech21 have refused and told me to ask o2 they say it's 30 days refunds or returns no later.

The whole porcess of ordering and delivery was great.

Horrendous service. Purchased my phonecase 4 weeks ago and sent it back to them as I bought an IPhone 7X not IPhone 7. Have left 7 emails without response, phoned but no answer. When I sent back the wrong case I bought the right one and so More

I will never buy a Tech 21 case again, period! Only after about 2 months the case started coming a part (see photos). Then I submitted an ticket on their website (twice because I didn't hear anything the first time). On the second ticket I More

This company for everyone affected I advise you to go the Police and solicitor as this company has COMMITTED FRAUD BY MISREPRESENTATION as they at the time of purchase claim to have the item in stock and take you money knowing well aware the item is not in stock and therefore send you an email saying it is delayed. Please go to the Police and or solicitor for all those affected

High quality case, perfect snug fit, I've had lots of i phones and cases but this is the best yet.

Pointless, waste of effort time and money!


I dont review things lightly either so this is a genuine review with a genuine defect.

Do not buy from here !!!
The case I bought wasn t in stock, however this was not stated on the website. After being told my product would take 1-2 business days to be delivered and wasn t I rang up, after getting through on the 5th attempt I was told that my case wasn t ready for 6 weeks!
I asked for a refund as the money was taken straight from my account.
I am still waiting for this refund 3 weeks later. I rang up after the first week and was told that the refund failed to process and without me ringing they wouldn t have known... 1 week later no refund still.
Worst customer service.

don't think they even deserve 1 star, got my screen protector, and it meant to keep the dust out, it never did, phone case wasn't suitable, ask to return, after weeks they send me label to post and never heard anything back, got paypal involved, never buy from this company, they take your money and done refund you back.

Ich vertraue seit 2013 auf Tech21, nie Probleme damit gehabt.









Weiter so!

Excellent item from all points of view, top quality efficient materials and attractive design which enhances phone's appearance.

Shocking service, will never again order anything from Tech21 website, will rather carry my phone in my pants. I am honestly shocked.

Paid premium for next day delivery and six days later - no sign. Shame because the product which I had on my last phone is good. Sort out your delivery and customer service - it's diabolical.

I have tried many cases before but these are the best by far, great fit and quality feel.

Don t order through them. They use pigeons to deliver items so you will receive it late or you never receive it. Normally it takes froma month to never. They use cheap and low quality mailing services to save money which did happen to me.

Replacing a previous case which sadly has suffered with the repeated contact with anticeptic hand gel, but never suffered when dropped

I bought my first case almost a year ago, all I gotta say is great product, highly recommend it! The case fits perfectly tight on the phone enough to give it a slick view but also, protect the phone. I think this is the best case I have bought for any of my phones. The case itself gives the phone a firm grip that basically keeps you from ever dropping it.

Customer service is non existent and the product itself is just rubbish, save your cash and don't spend it with these clowns

Top quality product - Durable, stylish and incredibly good protection. Staff are incredibly friendly and helpful.

I ordered my Evo Check Orchid for my iPhone 11 and i love it! I love the check design on the back and the colour works perfectly with white phone. It has a luxurious feel to it and is not bulky like some cases can be. I feel like my phone is protected and enhanced at the same time.

I bought it online and it was delivered quickly and no hassle. Thanks Tech21, you re amazing.

Garbage. The case looks great and is super tough but doesn't fit. I tried to stretch it to wrap around the sides but it is loose and comes off in my pocket. The button pads do not line up with the buttons on the sides and the side rails do not wrap all the way around it's just too small. I gave it every chance. But it is just a waste of time. I even tried a heat gun to stretch it but it goes back to its original shape which would be fantastic if it actually fit. You guys need to spend some time on making sure your product actually works do not buy it.

Cover got faded after 2 months or so of use. It was a very nice cover when new, but if it last 1-2 months is not worthy the money. I got a sport model for my IPhone 6S at an Apple Store, so I am reaching them right now. If they can't handle my claim I will escalate this to Tech21.

Ughh... Great product but going downhill because of poor customer service and unclear sales page. After being a customer for many years, I went to great length to buy a case for my 2020 13 inch Mac Air (Apple does not sell Tech21 anymore). They shipped me a case for the old Mac Air 13". I submitted a return request on July 24 but havent heard back yet. They have moved their customer service to entirely email based support - so no luck in calling them... Sorry to see this company down like this...

I worried about my order as I read the reviews after placing order and not receiving dispatch notice. But I received the product in good time. Definitely the product is good.

I have never had any bad experience with Tech21, I have been ordering their cases and screen protectors since for the past 3 phones I've had. My last one I had an issue with the screen protector after about 8 months and their lifetime warranty was true to form, replaced for free.
My most recent order was on the 20th December for my new S9, both items arrived on the 22nd with no issues whatsoever.
Really happy with their products as I am super clumsy and constantly dropping my phone.
The only downfall is that I didn't receive an update on my order until it was with the courier but other than that, perfect service and I have received nothing less in the 6 or so years I've been buying from them.

Initially i wanted to buy a colourful basic protective case and screen protector for my wife s new phone and went for an ultra thin case and an impact shield. In the event there were no impact shields left so bought the ultra thin case and Evo glass protector which is nearly twice the price as the floppy screen protector. However the Evo glass screen comes with a very clever fitting device so there is less chance of messing up the fitting and there were minimal bubbles which had disappeared by the following day. So although more expensive, Happy Wife: happy life!

I placed an order via Tech 21 webpage - got a confirmation my mail and everything was ok... took a number of days for the item to arrive as they did not input the correct address on the package (no house nr) - despite me asking them to communicate this to the logistics - it never got done and I ended up doing the work for them.
As for the invoice, they added VAT tax - Based in Germany and tax exempt - two weeks ago I asked them to correct the invoice and I end up calling them with no reply to my mail or calls -
The Service center in the U.K. needs to focus on customer service - I would not buy anything from them again and recommend that you think twice before placing an order though then as you will not get a reply to any mails

Have used Tech21 for the last 4(?) years and bought superb phone covers from them and never been disappointed.....till now!
What has happened to this company, has it been sold on and the name kept the same?
Ordered a Samsung Note 10+ cover on 10/8/19, phone arrived on 23/8 but no cover. Tried to chase Tech21, but you can not speak to a human for an outstanding product, you have to open a 'ticket/request'.
They finally answered & stated pre-orders can take 2 weeks from order date.
I chased them again after the 2 weeks, and on 2nd Sept they stated they were STILL awaiting stock!!! WTF, so i had a very valuable new phone with no cover :( They offered for me to wait for stock or a refund. I opted for a refund!
Not till 10th Sept did they agree to refund, then state dit can be 5 days before it appears in my account.
AVOID THIS COMPANY NOW
Bought a Caseology Skyfall cover and its fab - highly recommend it for Note 10+

Oh dear, They have manged to go from my 5* goto case provider to failure, avoid.



"it's in the small print" apparently "Shipping costs vary based on carrier and warehouse location. All prices will be shown at the time of checkout prior to placing your order."

PS - this isn't to anywhere unusual or inaccessible, a moderately large town in France.

Awful customer service. Accidentally ordered the wrong case. There was no option on the website to cancel my order. I emailed the customer service team straight away. The order was not dispatched for 3 days and I had not received a response. The parcel had arrived several days after when I finally received a response. My requests to return the parcel were ignored. I emailed back after Christmas with the understanding that it was a busy period. It has taken a further 10 days to receive what appears to be an automated response asking me if my issue has been resolved. It has been nearly 2 months and I am no closer to returning the parcel.
Edit: eventually PayPal requested that I send the item back to the company via tracked postage which I did. PayPal said they would credit me when they had confirmation that the parcel had been returned. After this I had a credit notice from PayPal saying even they couldn't get in touch with the company! Thank god for PayPal.

absolute scam. ordered a phone case at the end of November. Said they couldn't deliver it to my address/it was wrong. I reconfirmed my address and sent them a google maps screen shot to show it was correct. They said they would resend it. Ive emailed and called and emailed and called. Each time they said it was on their way. Now almost 3 months later its still not arrived.
asked for a refund 2 weeks ago. was told it had been processed. surprise surprise, I still haven't been refunded!

The shark Blue case for the Huawei P30 Pro really makes my phone stand out. The shark blue combined with the Aurora Blue on my phone compliments each other very well. I feel like i have a brand new phone!! :)

Never received items, ignoring my emails, really bad customer service!!! Waiting for my refund

Originally thought my case was good but it all come delaminated. They removed my my feedback from there site. Case didnt last long at all and when i needed replacement it took two attempts to claim a new case becuse Lifetime only means as long as they produce it and no more. No stock since so no case replacement for me. Its also i right pain to try and claim. Photos dont upload. I think this is deliberate. On the box It says lifetime this is not true. Told me to choose another case for another phone to give to someone else. Should be investigated for the life time warrenty claims. No offer of refund for a case they cant replace. My advise is to go elsewere.

Ordered two products, only one delivered no explanation. I had to send an email and chase. It took them 2 weeks to get back to me to say my screen protector is out of stock.... Very poor customer service

Absolutely awful! Really poorly made products, iPhone 7plus case lasted no longer than 2months before falling apart, dust and dirt has collected in the case and scratched the aluminium body of my iPhone, the case is knackered now and I have emailed tech 21 2 weeks ago for a replacement as it is under warranty but I have had no reply! DONT BUY TECH21 it s rubbish!

Ordered case for iPhone XS Max. Money debited immediately but no case for a month and a half. Realised it was out of stock when ordering but date for delivery kept slipping.

Customer services are now based in the US and are beyond appalling to deal with. Called UK office in Twickenham and was told nobody there who could help and when I asked what I should do they slammed the phone down.

Called again the next day and the girl admitted that customer services were outsourced and were not very good. Told again that nobody in the UK could help and was refused request to speak to anyone.

On the positive side the case is pretty good but thus is completely overshadowed by the horrendous way Tech21 treat their customers.

I was looking for a case to fit my MacBook Pro 2018, 13". But it seems the Pure Clear case that I wanted was not in stock, so I just looked around to see what other options I can get.

Then I found this universal sleeve for all 13" devices. It turned out it's been the best purchase ever! I really like the leather, it feels really good and comfortable in hand - better than any plastic for sure! And there is a sturdy shock-proof material around all edges. Though it adds a little bulk, but I'm delighted that my MBP is well-protected! Moreover, the magnetic closure is a brilliant idea! It's easy to slide my laptop into it or take it out.

Great quality and craftsmanship, highly recommend!

Got the evo luxe case for my Samsung S9+ - upgraded the first case I could get for a new phone. Glad I went for a top tier protective option: great product, really nice faux leather feel, lightweight and sturdy. Delivery was exceptionally fast. Great service; highly recommended

I have been using tech21 cases for my iPhones for years and keep recommending them to nearly everyone with an iPhone. Such a slick design and grand protection!
I do not write reviews often, but I am now since I was beyond delighted with the customer service I received recently and couldn't be grateful enough for it. I asked for a replacement based on my warranty due to a specific issue with my case and they helped me out quickly and in a friendly manner and my brand new replacement case arrived in no time. Indeed, I had had some issues with their customer service some time ago, but they have apparently improved a whole lot; rarely am I so impressed by customer service as I was this time round! Can't recommend tech21 enough!