absolute scam. ordered a phone case at the end of ...

absolute scam. ordered a phone case at the end of November. Said they couldn't deliver it to my address/it was wrong. I reconfirmed my address and sent them a google maps screen shot to show it was correct. They said they would resend it. Ive emailed and called and emailed and called. Each time they said it was on their way. Now almost 3 months later its still not arrived.
asked for a refund 2 weeks ago. was told it had been processed. surprise surprise, I still haven't been refunded!