Hey Robert Williams came out did a great job and ...
Hey Robert Williams came out did a great job and very knowledgeable about resolving my issue.
Hey Robert Williams came out did a great job and very knowledgeable about resolving my issue.
Horrible. Charged $1200 extra for services not even performed. All caught on camera. Refused to refund. STAY AWAY. Glad I have been able to steer many away from you on our county facebook group.
Justin was diligent and transparent throughout the repair, keeping me posted and giving me the pros and cons of each decision as he found the problem with my water heater (not obvious at first glance) working through the evening. He showed up next morning bright and early with the new part since it was not a standard repair and got us up and running again quickly. Thanks Justin!
Prager Properties
Tenant- Nikkia Martin
Joshua went above and beyond to fix our water heater. He did a very good job an I would recommend him to my family and friends.
Many consumers leave reviews. In the services industry, today, cyber reviews linger; customer's estimations subjectively based on what constitutes a 'thumbs up'...
I, like many, check consumer reviews. Reviews, specifically pertaining to plumbing/septic, were skewed across the board. I called a local septic install company, and they recommended Rooter Plus.
Initially we weren't having issues, though I knew maintenance hadn't been done...questionably even in the systems lifetime???
Radio ads had me thinking about maintenance cleaning, in conjunction with the 5-6 other homes in the neighborhood having septic trucks out over the past 3 years. My spouse finally "okay'ed'" having a maintenance pumping.
Jim-Bo came out, initially, two months ago....He was educational and upfront.
On first visit they couldn't find our tank with plat and needed gas lines marked...second visit we were going to need at minimum a riser installed...like many...had to wait post-taxes.
Two months later my fear realized.....sewage in the basement, water damage in the carpet....up the walls...in the furniture, books, electronic equipment, guest room mattress/box springs..............
Jim-Bo and Josh came out same day and got to work.
Again, friendly, informative, punctual.
What may I say for the company in recommendation??
Inexpensive? No. However, the folly of every homeowner is, "if you wait until there is a problem....." My spouse did not want to face what had happened, happened and we were now paying the cost.
Straight forward, communicative, punctual....MOST importantly to me educational, compassionate, and THOROUGH.
Lets face it, what's worse than the sore spot in your wallet from "waiting 'til it's broke" or having to go through the same nightmare of no water/sewer and damage clean-up, mitigation, and restoration a second-time...AND having to then explain THAT to your husband as you did it "the cheapest way" the first-time because everything is tight?
This is not my forte, though I am the 'fixer-upper', farm grown, roll-up your sleeves and do it yourself... and do it well person. All the stories you hear about plumbing companies and plumbers...and their costs, male or female who isn't skeptical?, especially when your knowledge base is still sophomoric.
Bottom-line, the work that needed to be done was more than anticipated but needed to be completed (while it was all dug-up, extra hoses, 'Josh' in the ditch 3+ feet over his head on the main-line..) so that my next septic call won't be for 3 years for routine pumping.
Would I call them again? Yes, though I hope I don't have to for three years at maintenance time....... IF I do, I shall amend this review readily AND harshly!
Jim-Bo and Josh....extremely polite, considerate, informative, thorough.
The technician was helpful and thorough. They explained the whole process and gave me options to correct my septic tank problem.
They completed the job while it was pouring rain! Be aware - my "window" was 10am-2pm and they arrived at 3. It wasn't a big deal to me, but if you're on a tight schedule, you might want to ask about it.
Michelle was very pleasant and helpful. She check the availability of the team and got back to me in a manner of minutes. David the plumber was here 30 about thirty minutes. Understood the problem and gave an estimate. I approved the work to be done. He was very professional and friendly. Work was completed and you would not know someone dug into my yard.
they service my septic tank very very poorly and they broke a pipe. After they open the tank, they Cote me over $300.00 what other companies do, lots of hidden charges. I have a 1000 gallon septic, but they charge for 1500 gallon in addition they left my yard messy. Totally unprofessional and over priced. I asked other people and they told me that I shouldn't call them. They also gave me another cote to change the 4" pvc pipe from the outlet to the filler line, cleaning the filler line for $5800.00 which other companies Cote me for $900.00. please don't be robbed by this company I call them hwy robbery.
Great service. From the time I made the call until the job was complete. Michael my service tech was excellent. He took his time and made sure the job was done and done right. Every thing is explained up front and in detail. If I ever need their services again I hope I get the same quality experience as this time.
I want to give a huge shout out to RooterPLUS techs, Jake and Spencer! They went above and beyond to help us. They were scheduled to replace our water heater but after installation, we had a major, unrelated busted pipe. Thank goodness they were still in our home when it happened! They found and isolated the problem and stayed well into the night to resolve the matter. I highly recommend this company and their staff!
They sent a tech within one hour of my calling the office. It was not even an emergency. Thaddeus and Jeff were both great! They were polite and courteous and repaired the leaking pipe within an hour. I have used Rooter Plus several times in the past and have never been disappointed.
Quick response and a nice job explaining the options and providing a high quality product and install. Thanks!
The service men were very efficient and got the job done.
I rent a property from Bette choice reality. Robert Williams was the plumber today.
Amazing service! Our Service Pro Josh Garrett was extremely knowledgeable and helpful in getting our problem resolved quickly. He thoroughly explained what he would be doing in regards to our septic tank and had us up and running again in no time.
Very personable and knowledgeable, fast service, and they were extremely helpful. I was amazed they came out on a Sunday and there were no sur-charges! Would definitely recommend this service. I am sure I will be using them again.
Robert Williams Great service fast and timely.. He was very helpful...
These guys just left my house and I hate that I even called them. I have my septic tank cleaned every three years and instead of calling the guys I used the last couple of times, I called RooterPlus! because of the price special that popped up when I was trying to find the name of the guys from last time. I made the appointment a week ago and RooterPlus! called me first thing this morning to say they'd be here in 30-40 minutes. They showed up almost 2 hours later. When I told the tech I just needed a cleaning, he immediately put a bad taste in my mouth when he said something about how tank problems have a way of sneaking up on you. As soon as he dug the cover off, he called me out and asked how much I knew about septic systems. I knew right then I was about to get hosed so I listened to a few minutes of doom and gloom and then I came inside and, for the first time, looked up the company. In hindsight, I should've done that from the beginning but thank God I did it at all. A few minutes later he called me back out and started talking about how I had major problems. His options were to put in a new drainfield for 7k, but he didn't see that happening because the county probably wouldn't give me a permit because they'd want me to hook up to the sewer lines for 11k (we don't have working sewers out here but he thought we did because the developers put in manholes in case we eventually get them). Then he offered to do the unclogging with a chemical for $250. How the heck do you go from 11000 dollars to 250. I told him to finish the cleaning I'd called him for and leave. When he gave me the bill, I saw he'd put an estimate on it for $2700, and it included the chemical cleaner, which is proof positive he knew the $250 he had just quoted was only a starting point. Now I'm in the process of getting someone else out here to see if this guy was on the level or was just trying to shovel some of what he cleans down my throat. When I find out, I'll be sure to come back and post an update.
Amazing service! Super nice crew! Very prompt, efficient and thorough! Definitely recommend
Excellent professional technicians. Called for service and within 1.5 hours techs arrived. Carefully explained the process and was able to diagnose the issue in 10 minutes and cleared the pipes within 20 minutes. Very grateful for speedy excellent service.
Tenant at Jason Moore Property. Robert Williams came out and was very great at explaining at what he was doing and what we needed to do on our side. I highly recommend him! Great service!
Kisswoorks Studios PM Sommer:
I just experienced an amazing plumbing service and professional drain cleaning by Joshua Cluke from Rooter Plus. Very impressive work. Thank you for fixing the issue! I will love to use Joshua for all of our plumbing needs in the future..
Chris B. was very friendly and professional. He explained the situation clearly for us to make the right choice in resolving the issue. He also left the work area clean and made suggestions on keeping the system up and running well. Thanks Chris for the work performed.
Wonderful experience and would highly recommend Barry for the great work that he did with a very challenging plumbing job. Very friendly and professional - couldn't ask for more! Thank you for solving my issue
Worst plumbing company I have had the displeasure of hiring. Called for a septic clean out (very standard service) upon arrived two associates with the company began fighting (very obviously) with each other. Once the two dug the tank opening up they stated that I would need to pay an additional fee for the caked up material that needed to be broken prior to the clean out that we originally were quoted for. Once they began the cleaning process they stated that the tank was 1500 gallons, this was not true as they were not able to fully clean the tank due to another job site prior to my site. So my tank was never cleaned out entirely as the truck was to full. The job ended up costing way more than originally quoted and the tank was still not cleaned out entirely. Once we received confirmation that the tank was in fact 1000 gallons from county documents I called the corporate office and detailed my complaints, they stated they will have them out within the week to completely clean out the tank and return a portion of the costs that were payed to complete the job. the two same associates came back to site and destroyed the yard with no care to the mounds of dirt left from their work. All in all the worst experience I have ever had with a company. Do not go to this company if you are looking for a reliable and honest job.
edit: I just realized this company is likely faking many of these reviews as they all have only one review and that is for this company.
Made sure the job was done completely and above standards
Great service. Very respectful and took time to explain everything. Very helpful and left the yard in great condition when they left... nice and smooth!
Excellent work done and customer service - at a great price! Highly recommended!
Barry installed a water heater for my father Sefik on 03/08/2020. Barry was very friendly and professional. Great quality of work as well! Thank you
Phillip was a top-notch plumber who fixed our issue in no time. He was super knowledgeable and courteous, and a true professional. I would highly recommend Phillip!
David M. was phenomenal. We had to place a call on Saturday for Church on Sunday. I was afraid we wouldn t get it done with such short notice. David M. saved the day. He fixed our problem and found the main issue. He was very easy to work with and explained in detail the work and the bill. I would certainly recommend him and this company again.
He was very helpful honest and professional i would recommend to family and friends
I had work performed on Mar 21, 2020 in Jasper, GA by Barry Wiley. I could not ask for more professional work or a more pleasant person. I'm keeping the company in my phone book/contacts.
Josh was Professional and knowledgeable about the job he proform.....
Robert Williams was vvery professional, prompt, and knowledgable. He was able to complete the job we requested quickly and professionally.
Would recommend Robert and RooterPlus for anyone needing plumbing repairs in Atlanta area.
They were ahead of schedule and professional. They took time to answer any questions that I had and explain what was being done at each step. The dirt was laid back in place and any tools and materials were put away. I was not disappointed and would use the service again.
Doc showed up on time and was very professional. He is knowledgeable and did a great job. Was real informative on preventive maintenance. I would highly recommed Doc for all your your septic and plumbing needs
Spencer did a amazing job installing my new hot water heater! Thanks so much
David M is the BEST! Explained the process step by step. Gave me great tips on how to be sure keep the lines open and clean. Very professional and courteous. Thank you so much for the great service. Highly recommended!
Both men were professional and friendly. They cleaned up after work done. Also very patient and informative.
I m very pleased with the timely manner the crew arrived after my request and the care they took explaining what was needed and the cost to complete the servicing of our septic system. After we had agreed they went promptly to work and finishing within the estimated time. Good job!
Whittney did and excellent job replacing my dryer ventalation system. He took time to make sure the job was completed correctly. He took exact care to make sure we was completely satified. He show us picture us all the work he completed. Great Job
Whittney Vallejo.
David M from RooterPLUS! was fantastic! He was truly exceptional in his communication, diligence, cleanliness, customer care, and problem solving. He thoroughly explained the situation, explained my options, weighing the pros and cons of each option, then walked me through the steps to solve the problem. He began with the less costly option and worked diligently to fix the problem using that method. He also was extremely neat and clean. He carefully moved all of our home products away then laid tarp and towels down to ensure no water got on our floors. He then quickly fixed the problem which multiple other plumbers were unable, or unwilling, to fix. He tested the fix several times himself, then brought me in to test it repeatedly as well. He made sure i was 100% satisfied and explained every detail of the work to me. He even went so far as to provide insight and techniques on how to prevent such clogs from happening in the future. David then cleaned up thoroughly and left my home cleaner than he had entered it. He was a consummate professional. A true gentlemen and scholar. I will never call anyone else for plumbing issues again. I will always call RooterPlus and ask for David M. What a professional gentleman!
I would herby like to compliment one of your employees, name Jason Kirby, Licensed environmental technician for the excellent service he provided for CubeSmart on 04-10-2019. Mr. Kirby has a winner's attitude, and I appreciate the fact he takes customers service seriously. I am incredibly pleased with the quality of customer service provide by MR. Kirby. Great Job.
Rooter Plus! did a great job getting out plumbing back on line after our septic tank backed up.
Robert Williams, came on time and was great, informative and honest. I really appreciate his honesty. He was every friendly.
They offer great prices but when they arrive will give you higher price. They told us our septic couldn t be pumped and we were going to have to pay over $3500 to get it fixed. We got a second opinion and our septic just needed to be pumped.
Rooter plus is the best in town. In less then 24 hours I got in touch with them for my backed-up drain, boom just like that my problem was solved. Jacqueline great customer service, Richie good good job man. I wouldn t hesitate to refer you to anyone even the White House.
Kesner!!!
I typically just go down the list and use the first septic pumping service that answers the phone...not anymore! I will use these guys from now on. George and J.R were awesome; friendly, professional, quick, great work, and as a perk; great with our kids. These two earned our future business.
Robert Williams did a great job helping cleaning downspout drainage. He was very informative and helpful with my understanding of the issue and went beyond and help me understand other potential future issues
I booked an appointment 1 week in advance from 12-4. Took off work during the week to be here. Called at 4 when no-one showed up and was told there was nothing they could do for us. No heads up, no courtesy call or any type of communication. Rep on phone offered no options or solutions, just sorry...we're busy... awful customer service. Using another company.
We had a dead water heater. I sent a message at night and they called me the next morning. Dispatch jumped the gun a bit saying they'd be there in 30 mins and they weren't but once Jake arrived, he was great ! Explained everything completely, offered options and got to work. Even when they ran into trouble getting new lines put in, he was so calm and courteous. He worked until 9 pm to make sure it was done correctly. Great technician !!
Mitch was on time, professional and very knowledgeable. He diagnosed the issue (bird's nest in dryer vent caused leak in ceiling) inside of 15 minutes. Explained everything to me and got to work. He did not try to nickel and dime and I was pleasantly surprised when I did not get a bill. He smiled and stated "This wasn't a plumbing issue so I'm not going to charge you." I will definitely ask for Mitch again if I have any plumbing issues in future.
Scheduled for 8-12 service. Called all day telling me they would be by shortly and at 3pm I called them and they cancelled. No service at all.
Good reviews are obviously false. This is a no call no show type of company. Terrible on the phone. I suggest calling another company.
Ronnie was great. Professional and did a great job with our disposal.
Jerry and Paul arrived in a timely manner. They thoroughly checked everything out with my septic tank. Both men were professional and efficient.
If I had a Co I would without a doubt hire a man like David M. Meticulous, works tirelessly, made sure he did not make a mess and cleaned everything after done, got the problem fixed and we had water again. Pipe had broken outside. And it was on a Friday night from around 8:30 to 11pm. Excellent work ethics and super polite and more than fair prices. Thank you David M and Rooter Plus. You now have our confidence and our loyalty
DOC was great!!!!! I was have issues with gurgling in my toilet and the toilets were backing up a little . Googled Septic Pumping in my area and Rooter Plus came up. I called the service representative answered we scheduled an appointment , she gave me some fees. Doc Arrived with his assistant they were very professional great customer service. Doc explained the tank was full. They had to dig a little , replacing everything neatly. Doc explained fully the price and what they were going to do prior to doing the work. Excellent customer service , professional work.... Thank you Rooter Plus. P.S. very reasonable pricing...
Can't expect better service, on-time, courteous, and skillful. I am spoiled!
Derrick and Michelle were great. Michelle called a head of time prior to Derricks arrival and when he arrived, he was fast courteous and professional. It was a great experience.
My aunt Monica called RooterPlus and they sent out Robert Williams. He was very helpful and responsive. Thanks a lot!
Mitch Trimble serviced my home and he was very professional and did a great job. My mother is a Sr and he took his time explaining to her what was going on. Will use you guys again for any plumbing issues.
Chris showed up on time and was professional. He spent time working to solve our problem before jumping to an expensive solution.
Awsome! Water heater almost blew out and my tech caught the rust , diagnosed the issue and replaced it in just a few hours. Extremely professional and courteous.
AWESOME Job!!!! There was no 3 to 7 day wait on my service they were there the next morning. They gave me a window of 10am to 2pm and they were at my property at 10:20am. Joe was very informative and knowledgeable about what i needed the done. He didn't try to sell me services that I didn't need like most companies. I wasn't even at the location I left my little brother there to take care of things and Joe took care of things perfectly. RooterPlus sent a pic of Joe and a bio before he arrived so we would know who to expect. They also sent several detailed emails before and after the service...great communication!!!! Shawn and J the office reps were awesome also I had a question about my final bill and they took the time to explain in detail the issue. I will use RooterPlus on my next house also.....Great Job RooterPlus!!!!
Rooter Plus handled my septic problems in one day. Jon and Aaron are A+ workers and answered all of my questions. Second time I ve had them out and they will definitely get all of my business moving forward. Highly recommend
Awesome service. Very prompt, arrived when promised. Jacqueline answered the phone right away and was able to dispatch Barry out. He arrived right on time and was very friendly. He is very knowledgeable and fixed the problem right away. Would highly recommend them.
Ray was here early, described the work needed to be done and charges perfectly. Found my septic tank quickly and within 2 hours had it pumped and functioning again. Great guys, great company and I will definitely continue to hire RooterPLUS for all my plumbing needs! You guys are the best!
Richie and Jerry came to my house Saturday, as a second opinion. I just had the tank pumped on May 17, with the recommendation that I will need new field lines. RooterPLUS opened the "back" chamber, pumped it out, then blasted and pumped the lines. I am optimistic that this procedure worked, and will save me about $4000, plus trees and shrubs would have had to be removed or relocated, as well as many plants and rocks. Whew! Thank you for your prompt response and service. They were extremely polite and patient with my many questions.
Steven and his partner showed up on the front end of the quoted tile frame which was great. They were informative and answered all my questions and were professional and courteous. They did the work quickly and efficiently. Would recommend
Joshua was the plumber who worked on a messy sewage backup problem at my home. He was professional and thorough, and also went the extra mile to find the root cause. He also gave me different pricing options so I could pick an option that fits my budget. He was prompt, worked hard and finished the job quickly. Thanks Rooter Plus!
Our ice maker sprung a leak on Thanksgiving morning and I quickly googled emergency plumber. Rooter Plus is who I called and was so glad I did. They sent Chekhou out in less than an hour and he was prompt professional and showed up with a smile. He was able to shut off the leak and was back at 9:30 Friday to put in a new copper line. I was very impressed the professionalism of the operator the text system and the tracking so I knew exactly when they would arrive. I have found a new plumbing company for keeps!
Brian was professional and quickly identified my issue and got it fixed. He clearly explained everything to me and the price wasn t as bad as I was expecting. Overall I had a great experience and would highly recommend them for any plumbing issues.
The technicians did a great job. They were very professional and very informative . I would definitely let my friends and neighbors know to call Rooter plus for any problems that they have. And I will be calling this company back again . Thanks for the wonderful service.
RooterPlus is an extremely professional and courteous company. Jake came out over a weekend and diagnosed the problem in about 5 minutes. They didn't have the part in stock, but he came back a couple days later when the part arrived, on his day off, to perform the repair and ensure customer satisfaction. He also diagnosed and repaired a second, unrelated issue, which prevented us from paying for something we didn't need. I highly recommend them for any plumbing needs.
Robert Williams was professional and arrived on time. Will recommend..
Jake W was great. He was very professional explained everything he was doing and left the location of his work clean. I would highly recommend Jake with RooterPlus
Came on same day and service performed efficiently and with friendly service.Negatives are price (clear a sink drain blockage was $455, took him 15-20 minutes, seems crazy to me but I was desperate). Also, their website says service within 60 minutes, mine took about 4 hours till he came.
Im a tenant at renters warehouse and Robert Williams came out to our home to repair a tub drain. He had a great personality and got the job done in no time. Thanks Robert for your time and patience!
Prompt courteous service. Got in and out with minimum hassle. Final cost was higher than advertised but not unreasonable considering circumstances
Richey and Jesus were very professional. Arrived in a timely fashion, informed me of my options and what the job would entail. Completed the work quickly and cleaned up the area.
They were very pleasant friendly and professional, they listen our concerns and address any issues we had. Dan came out the first time to worked on our septic so he was familiar with the issues. We hope if there is any other issues but I hope NOT he would be the one to come back. I hope I got his name right I was focusing on the cost $$ and the problem. Thanks DDavis
Chris did a great job. He came in and fixed my mistakes and got our water back on.
Great service! I had a problem with my clogged kitchen sink, I called RooterPlus and a service member by the name of Philip was dispatched to my home. He was professional, courteous ,friendly and knowledgeable about his job. He explained everything in layman terms and ask do I have any questions? I am very pleased with the service I received at a reasonable price. I received outstanding customer service from the receptionist to the owner. I will definitely use this company again!
Outstanding experience. Very thorough and detailed and honest. Quick response time and quick recovery.
Just wanted to stop by to say that this has been the worst experience of my life!!!! We called to schedule an appointment and that was very easy, then we received a call every time they were scheduled to come out to say that they were too busy and needed to reschedule. So we thought there rate was generous so we decided to hang in there and give them a chance. Well this lasted for four days til they finally made it out here late and started there work. So after this we get a bill for $324.20 versus the original $175 which was approved by us for the "extra gallons" in the tank. Then they say all is good and your tank should be "good to go" according to the driver. So now a day later my tank is leaking profusely and I call customer service only to find out if they have to come back out and check it, that it's going to cost me. Wait a minute now, they pumped it but wont back there work or offer to take a look at it without charging me for what I already paid for? No this wont happen again, PLEASE everyone read all the reviews and realize the way they are treating everyone. I would not recommend or ever use this company again!!!
Best service ever..From the beginning with booking the appointment to meeting the technicians and the completion of the job everyone was very friendly and helpful through this whole process
Doc was very honest and upfront with the pricing needed/required for my septic tank system in making sure the system will operate effectively and efficiently in future years. Also, Doc was very friendly, personable and customer oriented. I would recommend Doc in a heartbeat to friends on any septic tank and plumbing service that they might need.
Sandy is very friendly, prompt in returning calls, neat, and does good work. Highly recommended!
I would not recommend this company to anyone called and scheduled an appointment with them they told me they would be out between eight and 12 on Saturday set around till 12 o clock no one showed it made a phone call to find out what they were looking like as far as being able to service my tank at which point learned that they don t service my area wasted my whole day waiting on someone who wasn t Even coming in the first place I ask why I didn t get a phone call they said they tried five times to call me with some bogus number that wasn t even my number absolutely do not recommend this company at all
Update the company called me and said they would come out on Monday and take care of me and they send this clown out Monday morning and when he gets out of the truck he stats asking questions if anybody had serviced my system and I replied not to my knowledge and the price quickly went from the original price advertising $150 to possibly thousands the conversation got very heated along with some swearing and the tech said he wouldn t service my system because he couldn t charge me what ever he wanted to
Demetric Littles arrived quickly, and resolved the issue with our outside burst water main! So much water going everywhere...up in the air...down the street!!! He was very courteous and professional. I would definitely recommend his service to anyone. Thanks again very much Demetric!!!
Excellent service. David was knowledgeable and prompt. He used quality parts. His same day service saved our plumbing and potentially thousands of dollars in repairs.
Very nice company. Honest. We had them come out to a house where the septic tank was full.