I called Rooterplus this morning and they sent out their technician Robert Williams. Robert was a excellent tech he informed me on what I needed to do to resolve my issue. He had great customer service and I will be calling to ask for him personally next week to come back out and do more work.
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Whittney did an outstanding job. I definitely recommend Whittney and RooterPLUS! I called on a Saturday afternoon and Whittney was at my home providing an estimate about an hour later (and then did an excellent job completing the work faster than I expected). I'll definitely choose RooterPLUS! if I have any plumbing needs in the future.
Doc went out of his way to help us on a weekend. He went above and beyond our expectations and got our toilets back up and running. He really took care of us!
Robert Williams, was my plumber yesterday. He was totally amazing, and so helpful. He came right and got the job done, he was able to fix my garage disposal along with find the source of my water leak. I will most definitely be requesting Robert and RooterPlus for any of my plumbing needs.
Outstanding work! Was very knowledgeable and informed me on everything he was doing to fix our leak .I would highly recommend using Rooter Plus to anyone.
I love this company. No matter the time or the day, they are willing to get out and help take care of my properties and their plumbing issues. Bryant has always been honest and forthright. He works hard to analyze the problem and give us the best job and price possible. You couldn't ask for a better company.
Jake did a awesome job today. The drainage problem in my backyard has been my nightmare for several months. I've tried several landscaping companies to help, but the problem was not resolved. Jake is very nice and professional. He spent time to diagnose the problem and did the correct solution for me. I appreciate his help a lot.
Will H. was very approachable and knowledgeable on our system. He broke down all the needs and issues with my septic tank as well as provided quotes and future services. Great guy and wonderful team.
Kris was very helpful in letting my parents know the dues and don ts on the septic system. He was quick to find the problem and fix it. I would definitely recommend him and RooterPlus again.
Sandy was very helpful in explaining the problem and how he would fix it. The cost for this repair was $2200 less that I had been quoted previously, all because Sandy took the initiative to find where the leak was. I also thank Rooter Plus for their quickness in sending a technician to my house.
I was babysitting at Chris Freedman s home today while Robert Williams was working on the bathroom shower. Robert did a fabulous job. He walked me through the work he did so I could share it with my employers when they returned home. He also let the little boy I babysit for feel very special in inspecting Robert s work. I would definitely recommend Robert.
Rooter Plus is a bad, bad company. They charged me $5,178 to repair my septic tank and 3 years later the system failed, when I called them and complained the said the warranty had expired. I hired another company and had to pay $4,500 to do the repairs Rooter Plus was supposed to do. Vey frustrated and disappointed! WILL NEVER DO BUSINESS WITH ROOTER PLUS AGAIN!!
My experience with Robert Williams was great 5 STARS! He was extremely educated in his work and he got the job done efficiently and professionally! Thank you so much for your service!
Adam was able to quickly diagnose the issue with my septic system. Adam presented multiple options to fix my problem and did a great job without damaging my landscaping. I will definitely be calling Adam back out to my house in the future and referring him to any friends or family members in need of septic service. Thank you!
I would recommend a call to someone else for septic work. First of all, a part of my back lawn was destroyed by a mini backhoe so I had to go buy sod and spend half a day fixing my yard. Why not just dig up the lid with a shovel? Secondly, Rooter PLUS came out for a $195 pump out and we ended up spending $2600. We probably needed the new baffle and the drain field pump out but I'm sure we could have done without the $1600 Oxidizer Plus treatment. I called them back a year later when the yard was becoming saturated in the area of the drain field and they said the drain field was failing and they could replace it for $7000. I called two other companies out who said the drain field was not failing but it wouldn't hurt to put in a new drain field. Their estimates for doing the exact same work were $3200 and $3500. Everyone I dealt with at Rooter PLUS was very nice but I just feel like I spent WAY more money than was necessary.
Mike P did an Awesome Job today. I had to have my septic tank pump for a pending closing on my house. It had never been pump before. Mike P did great he show me everything and answered all my question and I watch the whole process. I had to have a little more work done but he was very upfront with the whole process and again didn't treat me like I didn't know anything. Him and Grady( Grady first day on job) was very kind and personable. I would recommed this company and Mike to anyone. Thanks guys!!!
Anthony came to our National Car Rental facility in downtown Atlanta. He was prompt and well knowledgeable of his product and the services that needed to be rendered in order to correct our issue at the branch. A1 service.
David M is awesome. He was very professional and friendly. You can tell he is very knowledgeable and loves what he does. He took the time to go over how to protect our home's plumbing. I never met anyone like him. Most technician do the job and walks away, but not David. He explained what he was doing, why he was doing it, and how to maintain it after he leaves. He is an asset to the company. If I need any other service, I will call and specifically ask for him. He is truly amazing. Thank you, David.
George and J.R. absolutely top notch! Professional, Knowledgeable and courteous.They came out inspected and within seconds new we had a problem. If we had been staying in our home after purchase and using the facilities, we would have had a major disaster. George and JR saved us immensely! Would hire these guys back in a heartbeat! RooterPLUS is permanently in our contact list on the phone! Thank you, Thank you Thank you!
Brian/Bryan showed up like a super hero and helped us out of a bind! Thank you for the quick response, great job, educational advice and friendly service.
Robert Williams, may have been rushed since this was a late visit. Aggressive for an untrue google review and would not leave until it was done. I did not use the company due to the up selling he was trying to make me do. Instead of a clearing a clogged line he wanted me to spend money on digging up my Septic system. The Septic Tank was pumped 3 years ago and there is no indication of septic failure. Be careful of the New York Hustle.
Mr. Williams came to our house under a dire circumstance. Our house had an underground leak coming from our main waterline under the foundation of the house in the garage where the original builder used sub-par parts. Water was pouring up through the concrete drive way in two areas. He came out and accessed the problem quickly and gave us several options on how to proceed explaining the pro's and cons of every situation. Once we picked the best option he got to work ON THE SPOT! This was about 5pm and he kept working as it got dark AND IN THE RAIN! Then he had to call it for the night because he had to get some heavier equipment and promised to be back ready to go at 8am. At 7:57am he was there going at it to get the work done. Short of getting some supplies this man worked from 8am-1:45 an M the next day! Again until 1:45am. THAT'S AN 18 HOUR WORK DAY FOLKS and it rained most of the day and he kept working! I felt so bad that I offered to pick him up breakfast one morning and lunch the next. All while I was picking up food he kept working. Then on day 3 he was back out at the house at 9am meaning he just had time to go home and get some sleep and he was there ready to go. He finally finished around 3pm. The yard was torn up from the digging but he still offered to put the dirt and grass back as well as clean off the driveway from all the dirt and mud. I told him just to dump the dirt back but I'd clean up the driveway since I had a pressure washer. This was a HUGE 3 day job and he did 99% of it all by himself and never dropped his pleasant spirit or ever slowed down. Rooter Plus should be greatful to have this gentleman on their roster of quality technicians.
We used this company 3 years ago after calling to pump our Septic. They said it needed about $3500 in repairs...Our basement had already flooded so we did it. Well 3 years later we just called them to pump the septic. They said they would arrive from 12-4 the same day. They arrived at 4:30 and when the technician, Chris came he said his truck was full from pumping all day and to call the office and he would come 1st thing in the morning. He was also going to recommend 3 estimates. 1) was for the pumping for $320 2) was for pumping and Enzymes added for $2900 and the 3) was to put in a new system for $10,000. But to call and he would be back in the morning at 8AM with whichever one we choose. I called at 6:10 when he left and got a verbal and emailed confirmation that he would be back 1st thing to pump the Septic. At 10:00am a lady from the office called and ask what we were getting done and I said the pumping estimate and she said OH IM SORRY WE ARE BOOKED until Thursday or Friday for that. I WAS FURIOUS!!! I feel like since we wont spend an additional $3,000 they put us on the backburner. We called to talk to a supervisor and he just could apologize and said they are over booked. BEWARE OF THIS COMPANY with their INFLATED QUOTES. They DO NOT want to do the SIMPLE work of just the pumping but if you happily spend thousand I feel like they are they on there when they say they are coming. TOTALLY UNPROFESSIONAL!!! DO NOT USE THEM
Jake and Damte Did an awesome job. The cord on the refrigerator at this rentsl house is frade and it shocked him. Jake never missed a beat. That has to be a fire hazard. Even came back because I had a problem. Doing a great job. Thanks Lajuana
My problems started about a year after I bought my house (three years ago). I had a backup in my lower bathroom and called a plumber. After a few came out I was told it was a septic issue. I did a search and Rooterplus came up. Had them come out and they said that my lines needed one of their treatments so I got a quote of $2.6k . After scraping up the cash we had it done. One year and a few days after the treatment my problems came back. Had them back out, and another $3.6k quote to replace my entire drain fields I decided it was time to shop around. During my search I found a local septic guy that came out to look at my problem. He told me, without digging up my yard what the problem was (Rooterplus dug my yard up every time they came out ), gave me a great price and I hired him. He came put the next week and began working. Within an hour he was down to my problem and it was EXACTLY what he said it was. He worked on it and had it fixed and done in 5 or 6 hours. He worked alone and was 100% honest, something that was lacking with Rooterplus. My Rooterplus septic guy was Kris, he did good work but at the end of the day he was more concerned with making money than solving my problem. His solution was just to charge me as much as he could so his check was bigger, he is a sales guy, not a septic guy. I have been problem free for over a month, not even a sound from my lower bathroom. I would not recommend Rooterplus for any work, anywhere, they only care about how much money they can get from you, not how well they can service you. If you're in the Bartow area, do yourself a favor and call Elite Septic.
Had the best customer service ever. Robert Williams was amazing. He was very thorough with his work and he walked me through every step of the way. He explained every detail to me to help me understand the problem and the solution. He went above and beyond my expectations. I would recommend his services to everyone. Thank you.
I called early afternoon and the tech, Garrett, was out in about an hour. He stayed well past dark to be sure the job was done & done correctly. He had to make a couple of trips out for parts and, I'm sure, was here longer than expected. He had a great attitude the whole time and I will definitely ask for him again if we need service in the future. Thank you!
Mike Greer was wonderful! I received a text message with his picture before and a summary about him before he arrived. He did a wonderful job and left my yard back in perfect order. He also worked with my situation and helped me to find solutions for now and the future! He did not charge me any extra, despite all of his fabulous customer service! He and his partner were fabulous! I will hire them again anytime!
Mr. David Mospanyuk was such an amazing guy from the moment he walked in to leaving out the door. He is very knowledgeable about his field and knows exactly what he is doing when it comes to his work. I had two other plumbers who couldn't fix my problem but Mr. David did. I am very happy I chose him and I will choose him again for all my plumbing needs. He is extremely professional and deserve more than five stars.
Woke up this morning to a flooded yard- broken water main. Not a good way to start the day. Derrick showed up quickly and immediately assessed the situation. Although this was a lengthy fix that took the entire day to complete, Derrick made sure to clue me in to his every move, answer all of my questions, and made me feel completely comfortable with the repair. He even made sure to replant a bush to its normal place after having to dig up a spot in the front yard. Derrick's attention to detail and knowledge of his work provides an excellent representation of Rooter, and makes me believe that Rooter Plus is a company that goes above and beyond for their customers. Thank you Derrick!!
today Robert williams came out to our residence and he was very professional and polite. he got everything we needed done efficiently and quickly thank you.
Today we called Rooterplus and they sent out Robert Williams to our home. Robert had outstanding service. He was very thorough with his accessement and gave me all my options so I could make a knowledgeable decision. I will have Robert back to do further work he was a great guy!
I"am a homeowner at the cove condominiums in building F. the plumber Robert Williams knew what to do and proceeded to do thus hence forth. He unclogged the drain keeping the damage down to the minimum. Robert was polite, courteous, and professional!
DO NOT WASTE YOUR TIME! I called on Friday and was told the soonest someone could be out to pump septic was the following Wednesday. I said I would make an appointment but will still call around to see if I could get someone out sooner. Then I was told someone could come out between 8-12 on Easter Sunday. I wanted to make sure it wouldn't be just for my appointment and was assured that techs are working that day as they are busy this time of year. So I said that would be great. Sunday morning they call me at 9:30 to tell me tech's truck is damaged and they cannot find keys to other trucks so they need to cancel. They purposely make appointments they know they cannot keep. Was told I would be called back from the tech manager and here it is 1:30 and no call. After looking at reviews from other people, this is common for them.
RooterPlus! were professional and accessible. They came on a Sunday and dealt with an emergency issue that could not wait. Ray explained the issue and gained my trust that his evaluation of the issue was correct.
I'd like to compliment one of your employees, Mr. Jerry D, for the excellent service he provided us last week, Friday March 13, 2020. Mr. D. helped me to sort out the situation at hand with the septic tank after he discovered that there had been several unauthorized suggestions made from different companies to gain financial strengths within the account. I have always been somewhat puzzled about the conditions and or the fundamentals as it relates to the septic tanks state of being. However, Ms. D's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations and the expectations of a truthful and highly skilled expert. I am extremely pleased with the professional manner in which your employee provided during the location visit on the property. You have definitely gained a new customer who will refer all of my associates to RooterPLUS.
Robert Williams came and handled business and me and my family are very satisfied. We plan on referring to family & friends in need of plumbing assistance
Robert Williams was the best plumber that helped with our plumbing issue. Very honest and courteous and did a great work! Definitely will be using Rooter plus and Robert again for our future plumbing issue.
Very knowledgeable and took the time to explain what was going on with my septic systems. Very professional and answered all my questions. I am glad I switched to this company.
Jake was a great help giving me all my options with replacing my water line. He was very knowledgeable and answered any questions I had explaining throughly and in depth.
Im a tenant of Renters warehouse in the Hampton area of Georgia. Robert Williams came out from Rooterplus this evening to find out where the leak was coming from in the ceiling of our kitchen. He was very professional, informative, and thorough with his work. Hopefully he will be back to repair the leak if his estimate is approved.
I can't recommend the plumbers Chris Bofo and Hoke Mann from Rooter Plus highly enough. They are both professional, knowledgeable, honest, and have wonderful personalities to boot! Five stars for sure!
My experience has been not good with the company. Brian M. was a decent guy, helped as much as he could but, he could not fix the problem. We still have a clogged toilet and had to pay a lot to get a video of the toilet pipe. I feel that the guy was not experienced enough with a serious clog. Draino and other clog removers work for a few days, but not rooterPlus. When we called the called in a quote of 3000$ without guarantee that it would work., The company knew that we would not shell out that type of money and we would leave them alone. The company policy is the problem not the techie.
Staff name Doc was really helpful to me and polite. They did tremendous job for our non-profit facility also I got discount! Thanks for the nice job...
Michael G. was our RooterPLUS service guy. I would like to say I have never seen anyone work as hard as he did. He did a great job servicing our tank and finished with great detail. Also, he has a wonderful personality and we enjoyed meeting him! I would highly recommend this company and especially Michael to any one needing septic tank service. My husband and I were very, very pleased with the service !!
From the beginning I knew we chose the right company. My wife put an inquiry in online and within 10 minutes someone called us back to schedule an appointment. We needed to have a septic inspection on a house we were under contract on. We were under a tight schedule and RooterPlus was able to come out the next day (Monday). They called an hour before they were going to be there and made it to the home within the timeframe we asked for. Kris Hayles was our inspector. He was also training another inspector, Robert. All I can say is that Kris is the man! Professional, experienced, and efficient. They clipped the water line while digging but mentioned to us that it was a possibility before they started. The water line was flush on top of the septic tank which was not within code. That was good to know before purchasing the home. Kris remained professional the entire time. After looking at the septic, my wife and I decided not to pump since it was quite low. We have experience with septic tanks in our previous homes and was able to look and tell. However, we will be giving Kris a call back in the future and will be recommending his services to friends and family. Thanks, Kris!
Wesley and Andrew were the best. They went above and beyond call of duty.They came out the same day I called. My bathrooms were backed up.They answered all my questions I asked while they were cleaning the septic tank. Thank you for hiring professional and caring people.Please reward them.Signed a very satisfied and happy customer.
Did a very good job, in a tough situation. Cost was a good value for work performed,this was the 3rd time I have used their service in different locations .
This was emergency service on an irrigation pipe that was leaking a lot of water. The RooterPLUS team showed up promptly and resolved the issue quickly. Their explanations were clearly understandable and I appreciated their suggestions about filling the hole as well as checking other plumbing related potential issues. I had Cliff B. come back out and fix the pressure regulator valve the next day. Again, prompt and efficient. I wouldn't hesitate to recommend Cliff as well as the team!
Jason came out here found the problem fixed it got it done the price was great and I want to recommend him and give him about a 500% rating plus he's awesome and I really appreciate it thanks Jason get it done
They were available (even on the weekend and holiday) and very professional in approach. Even when they could not arrive on time they promised, they always kept us informed and that was pretty helpful.
I was ripped off. The service tech was inexperienced did not know what he was doing. He didn't listen did not Understand what issues I was having with my system.
Steven (spelling?) Worked his butt off. They went above and beyond what was needed. Down to earth and sme day help. My septic was in bd shape and they fixed me up. Wont be calling anyone else.
These guys are great!! The only complaint I have is that they did not contact me to let me k ow that the guy that was coming to my house was stuck on a job!! Other than that I had a great experience with them. I would highly recommend Josh!! He was great and came to my house very late on a Friday night after a difficult job!! Thank you Josh for doing a great job!!
Company used a snake to rearrange the blockage back in October. They provide a warranty with their work that seems to clearly state that they warranty their work for a year. I'm still having the same problem 6 months later (presumably because they didn't actually remove the blockage). They are refusing to honor their warranty and claim that it doesn't cover drain clogs (although it doesn't say that ANYWHERE in the warranty). Also, they train their workers to guilt you about leaving 5 star reviews. The technician basically says he won't get paid as much if we don't leave a 5 star review. so just keep that in mind when you see all these 5 star reviews.
Was so pleased with their communication up to the point of my tank being pumped until they came to actually pump. Sorry no can do our pumper truck is too big and WON'T GO ON GRASS....REALLY, THEN MAYBE YOU NEED TO GET AT LEAST ONE SMALLER PUMPER. VERY DISAPPOINTED. Now I am back to square one.
Brian from RooterPlus came out and he was very knowledgeable, professional, and answered all of my questions. He came out within 3 hours of making a call (non-emergency). He fixed the problem with my air-pressure valve and it worked! I would highly recommend him going forward for all my plumbing needs! Thank you so much now I can actually water my new yard, fill my bath tub up without it taking 30 minutes, and wash the shampoo out if my hair!!! Thank you so much!!!!
I was surprised by how kind and professional they were! We felt very reassured as they were efficiently working and definitely made us feel like we were in good hands. For first timers like us, they explained it very well and were very patient on our behalf. If I could give them six stars I would. 10/10 would recommend
My wife Angela called Rooterplus to come out for a leak we were having in our basement area. Robert William's came out and after going through his Diagnostics found out where our leak was coming from. He was friendly and very professional. We will definitely call Rooterplus out again and ask for Robert specifically because of such a good experience we had with him this evening. Thank You Rooterplus!
I called Rooterplus up today and Robert Williams was my technician. He provided Great service in a timely manner and was resourceful and the work was completed correctly.
Jason was awesome. He came out to my home to repair a leak (after hours). I didn't think I would be able to get a plumber so late in the evening. Jason took the time to explain everything with a lot of detail and was able to fix the problem. I would definitely recommend him for future plumbing jobs.
This team is awesome. Once we resolved an issue, they were able to get someone out the same day to replace my toilet. Demetric was very nice and professional. I've dealt with other companies that make you feel you did something wrong when you don't choose the product they want you to have. Demetric listened to me, got what I wanted and installed it quickly. He advised me on another issue he saw and thankfully I already had an appointment scheduled. I wish i had found this company earlier
I am nothing less than thoroughly impressed with this company and my assigned service provider, Chad. This was a busy day for plumbers in our area due to recent floods and such I was constantly updated on arrival times (as a same day service request) and assured that my situation was considered urgent. When Chad arrived, his knowledge was apparent and comforting to me as I had become frustrated and disappointed with results from plumbers in the past regarding various issues. Not only did he identify my problem, but he offered several reasonable solutions. I trusted his diagnosis, and was able to make an informed decision about my fix! Thanks to RooterPLUS and Chad, I will sleep well tonight!
Very nice guys that came to replace my water heater. They were fast and very helpful and gave advice on any questions I had for them that I was curious about.
RooterPlus is always quick to respond when we have urgent situations that arise in the communities we have the pleasure of serving. I can always rely on the RooterPlus team anytime 365 days a year! Thank you RooterPlus!
Rooter Plus provided us with fast and efficient service. We had a leak spring up at the end of our driveway that could not be patched. A new line had to be installed and rerouted due to the layout of our property. Jake was outstanding, professional and kept us in the loop of the entire process. Russell and his entire staff took care of my family. I highly recommend this company!
I wish I had read the reviews before calling them. They came out and pumped my holding tank and my pumping tank...yes, the pumping tank, which had about 4 inches of water in it. Shame on me for not knowing that a pumping tank is where the water goes to be pumped uphill, and if it were full, then it'd be faulty. But a few inches is normal. They charged me an extra $195 for that, on top of the $295 for the holding tank. The "coupon" I got from the internet didn't get me any discount -- it's $295 and $195 whether you have a coupon or not -- that's deceptive in my book. They also told me I needed $3000 worth of "repairs." Fortunately, I declined and got a second opinion. The second opinion said I needed no repairs and, he was incredulous that they charged me anything at all to pump the pumping tank. I'll know better next time. Hold your nose at these guys.
My Service Pro was Derrick D; he did a fantastic job fixing some leaky pipes and replacing my water heater. Derrick's workmanship and professionalism are top notched. He was a joy to deal with and the great thing about him is he took the time out to make sure I understood everything in detail about what caused my leaks and what would be the best approach to repairing the leaks to be cost effective. I knew absolutely nothing about plumbing, didn't even know how to shut off the water in the event of an emergency; knowing that Derrick went out of his way to teach me where & how to use a water shut off valve and went into great detail to ensure I knew exactly how to use my new water heater.
I highly recommend anyone needing plumbing services to contact RooterPlus! & request Derrick. You will not be disappointed.
RooterPlus was great. They worked hard to get me scheduled ASAP and Doc was the technician who came out. He was wonderful, friendly and efficient and got the job done promptly. Thank you!
Wow! What great service! We had a quote from another company and Richie walked me through what was needed and what was not! So thankful for quick service, ( within 24 hrs), transparency, and honesty! Will recommend and use in the future!
Adam N. showed up the same day we called for help! He got the job done with the help of his partner in no time, excellent work with a great attitude and did not try to overcharge us for all the work they did. Very grateful and happy with the whole experience!!! Highly recommend this company!
We are extremely please with their customer service from the first call to the end of their services.They take the time to explain what could be the problem and how could it be fix. Rewarding to job performance, they are very professional and knowledgeable. They present all the options available to you ,according to the services needed.