Rooter PLUS! Heating & Air Conditioning Reviews

I am posting a new review on this company. They resolved my problem. They were very helpful.

Good professional service. I will definitely recommend them to everyone.

The service was outstanding ! Jason was very informative and helpful. I commend RooterPLUS for hiring someone with such integrity. I would recommend Jason to anyone. Thanks !

I have used Rooter Plus numerous times and they never disappoint. They always make you feel like a priority, and their dedication to their customers is top notch. I've recommended them to friends and other business professionals with confidence knowing they will receive the same experience. You can't go wrong with Rooter Plus and if you ever voice a concern about their services, they listen and want to make it right! I have worked with numerous companies and they are easily in the top 1% of the best companies to do business with. They have a winning work culture which translates to happy customers.

Great plumbers. Brandon Turner did a very thorough job in assessing our shower leak. I highly recommend this company and Brandon.

Spencer came at 230am in the morning with a great attitude and a rich knowledge and was very helpful! I recommend him to anyone who needs a reliable and experienced plumber!

Very professional technicians. Explained exactly what the problem was and was very detailed in the explanation of how to approach the problem. Thanks, Doc

They were pleasant to talk to. The technician was very knowledgeable about my problems and easily convinced me to pay much more for a job I had expected to pay $150.00 fo

I made an appointment to get my septic tank pumped and they gave me a big window 10am-2pm
Was home all day and lost a day of work
They never showed up and not even a call to update
They have not customer communication at all
Look for other companies

Robert Williams really helped us. He showed my husband what was wrong with the house and how he was going to fix it. It really helped us understand what was going on. Highly recommend.

Well, Otis made it easy, I had talk to 3 Plummer s before Otis. I like his honest and for some reason I trusted him.

I was not impressed due to the outrageous charge to pump a 1,000 gallon tank. Informed of price on the phone to be charged another after yard had been dug up. Septic pumped and jet cleaned before for less than 550 dollars. 3 times as much for the same job.

Our servicer Jose Olaiz was very professional and provided adequate solutions to fix our kitchen sink pipes. He took into consideration our concerns and did his best to resolve the issue. Jose seemed very genuine and was really nice.

Joe was great and did an awesome job!!! Thank you!!!

Roberto W. Came to my home to fix my garbage disposal and he was Absolutely great. Not only did he fix it but he also took his time to show us what he was doing and how to prevent the same issue. Most people just come in and fix stuff but he took his time to make sure we understood the work that was being done. Great great great services

After receiving an extremely high water bill I feared the worse and called RooterPlus. The Plumber came out the same day and discovered I had a busted pipe close to the structure of my home. He resolved the problem the same day and I got a credit on my water bill. Thank you Ronnie and RooterPlus!

It s Sunday morning, it s 2:30 AM and our septic tank is backing up into the house in our basement bathroom.. I start googling trying to find a company that I can get to come out on a Sun!
I call RooterPlus!, they tell me that they can have someone out between 8:00-12:00.
At 9:30, Doc is at our front door!
Very nice guy, gets to doing his job, has to tell us the bad news that we need a new system to fix our problem, but they do offer an 18 month payment option that will help with it being so close to Christmas!
Thank you Doc, we really appreciate you coming out on this messy, rainy morning to help us with our problem:)

Am very pleased with the work performed by RooterPLUS. They were very professional and cleaned up after themselves. They let me know up front what they were going to do, the cost, and the amount of time it would likely take. They delivered on EVERYTHING!

No rating! The service tech was AWFUL! He had a map of where the septic tank was located but still ended up digging 2 unnecessary holes in the backyard and the septic was in the front yard! Did not care on how he left the yard after digging unnecessarily. Now I will have to have the yard repaired, at my expense??. I wish I could upload horrific pictures. His assistant,I will give him 3 stars for having to put up with the main tech. After voiceng my complaint to mgmt that said i should upload pictures. Mgmt had service come back, dig up sewer again and REtURN SEWAGE! They said I refused to pay but they never asked for payment! I am spreading the word. UNPROFESSIONAL!!!

These guys were awesome. Very fast, great communication, and excellent customer service.

Not a horrible job but way over priced!!! There trucks leaked oil all over our newly paved street. When my husband complained they came back to clean and some how made it worse. Won't ever recommend them.

Jason B and Cole was extremely helpful. They did a great job and with wonderful customer service. Definitely recommend!

Could not use any of the plumbing in my house because it would overflow the shower downstairs, called Rooter Plus on a Wednesday and the next day early morning they were there!! Service pro Doc W. was professional, knowledgeable, and very accurate in finding the problem and fixing it without blowing up my bank account. Great service and super quick response, would not trust any other company or service pro for future services, I fully recommend Rooter Plus.

Ronnie saved the day! Called about noon to schedule a leak repair. Ronnie arrived when I was told he would, was very professional and friendly and had our leak fixed very quickly. All taken care of before 4.

Jon Pugh came out and helped us at our business. He not only did a meticulous inspection to be sure not to steer us in the wrong direction, but was able to diagnose us and send a plumber to help instead. I would highly recommend him at Rooter Plus! I appreciate a technician who is honest and not out for your money, even though that is how they make a living. Thanks Rooter Plus!

I was impressed that they took the time to explain the whole process and even allowed us to look at what was going on. I had to have more work done but I was expecting that as I waited too long for service. I just wish I had researched and got it done earlier. I will be using them again in 4 years instead of waiting and having to pay for more work.

Our septic tank backed up and when we called the next morning, they gave us a same day appointment for someone to come out. Wesley did a great job and was very professional and informative.

Kerry is a Rock Star! I had a huge issue with my Sub-pumps! He and his crew, did a great job replacing them. Professional! He goes beyond the job to make sure things are doing right. I would recommend using Kerry for any Plumbing issue.

I am a tenant of pmi properties. They sent Robert Williams out from rooter plus. He was a very professional worker. He has a great attitude and very helpful. We went above and beyond to get the job done. Great employee.

Mike Green and Corey came out today and are truly god sent! Two of the nicest people I have ever met! They were kind , understanding, helpful, respectful! We had been stressing for awhile and gave us an amazing price . They came today as strangers and are leaving as family!

So I had an septic emergency at my house. I called a few places and they couldn t be less interested in helping me. Then I called RooterPLUS! They moved schedules around and got to me as fast as possible. The went out of Heir way to help me. They were very professional and on time. Jose, Glen, and Mike were unbelievable. These guys got to my place at 2:30pm and stayed until almost 11:00pm!!!! They even rebuilt a section of my fence that had to be removed to facilitate the backhoe needed for the job. They never complained, never slacked and never stopped. These guys took the time to explain when I had questions and were up front and honest about what was needed and was was not. If you need anything done from plumbing to septic I can absolutely recommend this company and these employees. In fact, specifically ask for them!

They don't want your business, only your money.

- They showed up 6 hours late to my inspection
- They called me once they got to my house but had no idea what work I wanted done
- I tell him what I wanted and how much I was quoted and he tells me it will be at least double that and he doesn't know who gave me that quote.
- I said I need Rooter Plus to work with me since i was misquoted and they were 6 hours late or they would lose my business and he said 'Alright, have a good day.' *click*
- Big thanks to Will H. (Service 'Pro') for not wanting my business and ensuring I don't waste my money!

It is hard to believe a business could be so caring, helpful, and quick to respond in these times as everyone we dealt with with this company! From beginning to end, they could not have been more professional or caring!

I was very pleased with Doc. He was very polite, knowledgeable and professional. He made my septic tank cleaning experience very easy. Thank you!

I am Chris the manager at Enterprise in Mableton location of Georgia and Robert Williams came out this morning he helped out to make sure we did not have any kind of leaks from our main water line to where we clean our cars. He was very helpful to make sure we did not have a break or leak in our water spout.

Anthony was great. He explained what we had going on and gave us the advice & options to make our decision. Thanks!

Worked with me on price and then did a stellar job. I appreciate the flexibility and the professional manner in which the issue was resolved. Thanks again for the excellent service.

Ronnie did a phenomenal job. He was very professional and through with the entire process!

My one star is not due to their work, it is due to their price. I obtained an estimate to replace my pressure reduction valve for almost $570.00. I found a local plumber that did it for $250.00. The internet says that even a HIGH END plumbing company should not charge more than $400.00 to replace that part. And we all know the internet doesn't lie :)
If you want to pay for a NAME and not the actual WORK, this is the company to go with.

David was very professional but still friendly with a good sense of humor. He was thorough with his work habits. I would highly recommend David in particular since he did the work for us.

Had a valve leaking from main pipe at my meter in the ground. Probably leaking for a week. Jake was great! Very knowledgeable. He fully explained everything. He answered all of my questions. Job was done in an hour. Shout out to Emily for touching base on the phone. Will definitely call them again.

Jacob did an excellent job with my Septic Tank, he was very honest, fast, and well priced. What more can you ask for! Put the man to work!

Knowledgeable service technicians. Clean and friendly and very informative. They did my septic system 4 years ago and still the least expensive to drain it.



Everyone seems contractor based, which may be the way a lot of companies work, but I'm always wary of the "upcharge" as everyone needs to make their money. Just make sure to ask lots of questions and get two or three bids.

I m so thankful for these guys they replaced my water heater and installed a whole house water filter. They also fixed some minor stuff around the house. Great job. Close attention to detail and great attitudes. Very knowledgeable. Will be a customer for life.

Rooter Plus responded quickly and problem was resolved quickly. Price was reasonable. Highly recommend.

These guys did a great job repairing our septic system! They were prompt, courteous, professional and very hard workers. The repair fee was reasonable. They were the only ones able to help us on a Sunday afternoon with a backed up septic system. Highly recommend!

I'll like to start out with a big thank you! He definitely took his time and explained to me on how my system works. Also I like that he sent me all the photo's of the work as well. Hopefully this did the job and I don't need a drainfield... Thanks again guys

Today Robert Williams evaluated my situation and he came up with a solution to resolve my issue. Robert did a wonderful job resolving my issue today. Job was completed and I am very satisfied! I would recommend Robert to others!

Contrary to the 364/24/7 hours listed on their website and the lure of 60-minute service they do not seem to be a 24 service agency. I called on a Wednesday afternoon and was told the earliest they could get to me would be 2 days later.

Very satisfied with their service and I will continue doing business with them.Jake was very knowledgeable and easy to communicate.Very easy to get help with a phone call and in a few minutes he was there.

I had to wait but it was worth the wait. He often explained to me before he worked.I think that the attitude of the people who works there and the agility of their work are skilled. I believe Rooter Plus is a respectable company. Thank you for shot-off valve behind range.

Chris B. Was amazing fast and honest. Will definitely recommend him.

Both gentlemen were very nice. They came in and unfortunately found a bigger problem than we hoped but they got the job done in a very reason amount of time. The quality is excellent and their knowledge was fantastic. Thankfully they knew how to make it easier for us to access our septic tank and had the tools on hand to be able to complete the job.

Robert Williams from Rooter Plus made a great job, fast and very efficient. Would recommend him hands down.

This company is the best!!! Steven came out and had everything going in no time!! We had a pleasant experience from the moment I called to when he came. Great customer service!!

Robert Williams did an excellent job assisting us with our issue. Very knowledgeable and professional. Highly recommended. Will definitely request Robert again if we experience any additional service.

Thank you Mike Green and Gary from RooterPlus! I cannot say enough good things about these guys. They showed up early, listened, and were understanding of the situation (septic back up into brand new shower, no water use, showers or flushing for almost 48 hours!) Knowledgeable about septic systems old and new; thoughtful about the existing circumstances while offering a plan for realistic diagnosis and solutions and then getting it done 5 feet underground and on a bobcat without hesitation. They worked for 6 hours assessing, pumping, cleaning, testing, explaining and reconstructing parts of my system until it worked fully and met code. They did not stop to eat lunch until my septic system and drains were fully restored. Their cleanup was comprehensive making the final project look like it never happened replacing dirt, pinestraw, etc. I do not want to have any more issues, but if I must, I am calling and recommending this company and these techs with absolutely no hesitation. Thanks Mike, Gary and Monica!

"Cowboy" did a neat and professional job. He is personable and a pleasure to work with him. He was friendly and knowledgeable about his work. We had one point of disagreement in which he felt I should pay for and of course I felt the company should. After a friendly debate, he contacted his boss and we resolved the problem to both our satisfaction.

the customer service Rep immediately scheduled service for the next day and the two service technician showed up early very professional, went over what was going to be done and explained what need to be done to fix my issue. overall great experience would hire again

Kris was very upfront and honest about what was necessary to fix our septic issues.
I highly recommend Rooter Plus! This is our first time using this company, but we will use them again!

Kurt was super helpful, knowledgeable, professional and got our drain clog cleared quickly.

Great work! Let me know up front about cost with no pressure tactics. Definitely would refer to anyone!

Very friendly and did a good job on a smelly septic tank. Today was just a simple routine pump out. Previously, (4 years ago) they did service down the lines to make sure that everything was flowing as it should.

Ashley (office staff) and the 2 gentlemen who came out to take care of a clogged floor drain and overfull septic tank provided excellent service, were courteous and on time, and exceeded my expectations for the whole job. Have used RooterPlus before, and will definitely use them again, thanks to the team that serviced my account today!

What an awesome team. Doc and Kay were absolutely wonderful, knowledgeable, courteous, respectable and a hard working team. I am so happy with results and just the knowledge they have and sharing that knowledge. Thank you both for your hard and dedication to your field of expertise.

Right on time. Right on money. Very well trained and professional. Love to recommend anytime to anyone.

They are a bunch of thieves! They canceled on me three times. Same happened the first time. I see their game now. Make you wait so when they arrive at any location, home owner don't have much of a option but to use their service at a high price. The 150 price is a false advertisement, no one pays that price. I have use them twice and did exactly what the first technician said to do to avoid extra fees and this second time ended up paying more with less than two years from my previous septic tank pump. is a consumer alert!!!! Be aware everyone!!! I will see how and to whom i can report this situation to.

Our technician was Robert Williams today and he was very professional and friendly. His advice was very helpful and I would recommend him for any plumbing advice.

Today I called Rooterplus and my technician was Robert Williams and he was on time professional and explained to me what my issue was thoroughly!

Brian M. is so very capable of explaining problems and solutions so that anyone can understand. His customer service skills are excellent and he was very polite, courteous, neat and clean while working. He did an excellent job of solving our plumbing problems and offered good advice on what/what not to do so that we would not cause any other problems.

Called yesterday morning, technician arrived by noon and all work was completed by 4pm. Thank you Don Hubbard and team!! I will be sure recommend your company to anyone needing your services!!

Robert Williams arrived at my home as promised and insisted on doing a thorough assessment which I appreciated. He also checked other areas of concern before going to the crawl space. There was no rushing him -very excellence-minded! He even cared that I had already paid for plumber service with your company the week before and he negotiated a discount on today s needed service. I will definitely ask for him by name in the future if additional service is needed. He is a Great asset to your company.

My mother velma called rooter plus and they sent out Robert Williams as our plumber. I would have to say that he was very knowledgeable of the jobs needed to do. Also walked me through every procedure that way I could understand exactly what he was doing. The work he did was very professional and was very polite and on time everyday he was here. I would have to say Robert did a great job and would refer him to friends and family

Kris was the best! Very smart and cares for you and your home.

Professional service and fast work. Would highly recommend.

Robert with Rooter Plus is a the only plumbing vendor to perform plumbing repairs in our 32 Floor Hi-Rise in Buckhead. Robert is knowledgeable in residential and commercial plumbing and we've worked together for years! Call RooterPLUS and ask for ROBERTw.

The professionals are very knowledgeable and helpful. They did the work quickly and left the worksite in good condition, which is surprising after having to dig two big holes. I would recommend them to anyone needing septic service.

I feel that we were taken care of and that he went above the service required to make sure of it.

Jason was very professional doing the job. He explained everything to me and I am very pleased with the job he did. I will definitely recommend your company to my friends.

Job well done. Are they the cheapest? Likely not. But you get what you pay for: these guys are knowledgeable, professional, timely, and they get the job done right quickly and completely. Office staff seems a little scattered sometimes, but they were all polite and helpful.

Homeowner at Park at Ashford building 1. Robert Williams and Anthony came out and spent a very long time working to resolve our issue. He was here very late last night as well. I really appreciate both of their help! Definitely hard working, friendly, and professional. Thanks again!

Josh & Erwin arrived promptly and were professional in appearance. They explained what services we needed and patiently answered all of our questions. We agreed on pricing and scope of work before begining.They were extremely careful to protect my property while working. I am confident that I received a more than fair price for service. I highly recommend this team and RooterPlus.

Outstanding service and very knowledgeable! When I notified the team that I needed an inspection ASAP, the team expedited my service without question. When Jesse arrived, he was professional and extremely knowledgeable. I definitely recommend their services and am thankful we know a reliable company to use in the future.

Very informative, answered all my questions, help me understand my system, and what to do in the future. . Very happy with his service. I will refer him to my neighbors who are having some of the same issues. we've been talking with each other on Neighbor Next Door app.

We weren't quite prepared for this service as this was our first experience with a septic system (new in the house and didn't know where the septic tank was located and did not secure the drawing prior to his arrival). David asked a series of questions about our plumbing layout and nailed the precise location and size of the tank.. He was both patient AND informative and we appreciated his services. We'd call him again for sure!

Steven was very helpful and let me know all the options for how to fix our septic tank issues.

I am a tenant of William Tong in the douglasville area of Georgia and Robert Williams was our technician this evening. He attempted to unclog the drain but the issue was more extensive. He was very informative and helpful and he stayed way past his time to help us

We called with an unexpected problem with our septic system. We were able to secure an appointment for the same day. Amazing!! Our service people were Doc and Cory. We could not have been more satisfied with their professionalism and knowledge. We would not hesitate to highly recommend this company if all their technicians are like Doc and Cory.
At a time when mediocrity seems to be the accepted standard in the service industry, it was a pleasure and very reassuring to deal with technicians that had every part that was needed on their truck and were willing to explain every step in the process and better educate us on how to better care for our system. Thank you Doc and Cory!
Chris and Dan Silva

Plumber Robert was knowledgeable about the job at hand .Was patient and courteous about the situation.
Was willing to answer any questions about the issue.

David M came out to our house and he was super friendly to my family and myself. He found our problem quickly and gave us information about how to fix it or someone to fix it. If I could give him more then 5 stars I would!!

The crew they sent to pump our septic tank was very late - but communicated consistently. We had our tank pumped due to some concerns there may be an issue. There were issues, but Steven was great and worked through the whole process. 6 hours later we were good to go. It wasn't cheap, but I believe they were honest and took care of what was going to be a major issue.

Robert Willams came out from Rooterplus and did an amazing job. We recently purchased our home and was told we did not have a septic tank and that it was new piping going to the public sewer. Neither of those statements where true. We became instantly at ease when Robert showed up. He was on time, very detailed about the issues, named how to fix it and prevent it in the future. He also, told us step by step what he was doing and showed us pictures of what the damage was and explained the possible ways it stayed present in our sewerage line. This experience has been one of the best (which saids a lot during our emergency issue). Thank you so much for your willings to ask questions and your thorough report about our issue.

Cole Cribbs was professional, courteous, terrifically helpful and resolved the problem in short order: I had only one day to get a leak problem resolved, and he went above and beyond to ensure that I'd be able to leave as scheduled with complete peace of mind. He deserves the highest rating you have!