Many consumers leave reviews. In the services ind...

Many consumers leave reviews. In the services industry, today, cyber reviews linger; customer's estimations subjectively based on what constitutes a 'thumbs up'...
I, like many, check consumer reviews. Reviews, specifically pertaining to plumbing/septic, were skewed across the board. I called a local septic install company, and they recommended Rooter Plus.
Initially we weren't having issues, though I knew maintenance hadn't been done...questionably even in the systems lifetime???
Radio ads had me thinking about maintenance cleaning, in conjunction with the 5-6 other homes in the neighborhood having septic trucks out over the past 3 years. My spouse finally "okay'ed'" having a maintenance pumping.
Jim-Bo came out, initially, two months ago....He was educational and upfront.
On first visit they couldn't find our tank with plat and needed gas lines marked...second visit we were going to need at minimum a riser installed...like many...had to wait post-taxes.
Two months later my fear realized.....sewage in the basement, water damage in the carpet....up the walls...in the furniture, books, electronic equipment, guest room mattress/box springs..............
Jim-Bo and Josh came out same day and got to work.
Again, friendly, informative, punctual.
What may I say for the company in recommendation??
Inexpensive? No. However, the folly of every homeowner is, "if you wait until there is a problem....." My spouse did not want to face what had happened, happened and we were now paying the cost.
Straight forward, communicative, punctual....MOST importantly to me educational, compassionate, and THOROUGH.
Lets face it, what's worse than the sore spot in your wallet from "waiting 'til it's broke" or having to go through the same nightmare of no water/sewer and damage clean-up, mitigation, and restoration a second-time...AND having to then explain THAT to your husband as you did it "the cheapest way" the first-time because everything is tight?
This is not my forte, though I am the 'fixer-upper', farm grown, roll-up your sleeves and do it yourself... and do it well person. All the stories you hear about plumbing companies and plumbers...and their costs, male or female who isn't skeptical?, especially when your knowledge base is still sophomoric.
Bottom-line, the work that needed to be done was more than anticipated but needed to be completed (while it was all dug-up, extra hoses, 'Josh' in the ditch 3+ feet over his head on the main-line..) so that my next septic call won't be for 3 years for routine pumping.
Would I call them again? Yes, though I hope I don't have to for three years at maintenance time....... IF I do, I shall amend this review readily AND harshly!
Jim-Bo and Josh....extremely polite, considerate, informative, thorough.