mobiletouch ag Review

Everything went very well for my mobile repair and the deadlines announced were respected. I did not have contact with the technicians, but the reception person was friendly.

As part of the Samsung action when buying a new Galaxy S9 (Fr. 150.- from Samsung, rest of Mobiltouch AG) I sent my really as new-looking gold-colored Galaxy S7, because with a total of Fr. 287.- were offered. Postwendend came a mail with the remark that the "clearly scratched" S7 including Fr. 150.- by Samsung only a total of Fr. 210.- was worth. My new Galaxy S7 with a one-year warranty would have been reimbursed only with Fr. 60.- !! Would like to know, at what price and at what state MobileTouch my S7 later advertised. Certainly as "as new", which would have corresponded to the fact. At least the S7 was sent back to me as desired. I first had to reset the device to the factory settings !! 2 days later I sold it privately for Fr. 300.-. I am totally disappointed in this business, beware of Mobiletouch AG!
Only in retrospect, I read the numerous totally negative reviews of Mobiletouch AG and noticed that this approach has apparently system. Not only caution but HAENDE OFF of Mobiletouch AG !!!

Your answer is outrageous, yes, I have understood, nice speeches, swollen words, all sound and smoke. They just wanted to fool me by making my S7 inferior. With this untruth they wanted to do business. This is obviously their strategy, which is "reasonable" for them and totally reprehensible and unreasonable to me.
Incredible this self-praise from Mobiletouch AG in such a poor overall rating!

After all negative reviews, I was not sure if I should send in my LG G4, which I bought at microspot. After encouragement by the LG customer service, I did it then. Have my LG repaired after 7-10 days received. There are no costs incurred. Great, I am satisfied!

Ich habe leider keine guten Erfahrungen gemacht.



Die Reparaturdauer ist erheblich zu lang.

I don't know why so many people rate it negatively. No longer had a guarantee and had to pay for it myself, but Mobiletouch can't help it. . . Repair worked without any problems.

I have to thank Mobiletouch for the great and quick service! Kurtz before Christmas the speaker on my Samusng tablet was broken and I wanted to travel in a few days. At Google I found Mobiletouch AG and found out that they also offer express repairs in their shop in Zweideln. I drove there and my tablet was fixed in an hour. I had to pay an express surcharge of CHF 25, of course, but I absolutely needed the repair. I will definitely contact Mobiletouch again next time ....

After all the bad reviews that are read about Mobiletouch AG, I thought, maybe they deserve a second chance ... I could not have been wrong !!! I brought my only 6 months old bought in Switzerland LG G4 smartphone for repair on warranty, because the device can not boot. An employee took the device to the "workshop". Only two minutes later he came back and told me that it was a French device, for which there is no warranty coverage (although I have presented the purchase receipt), and in fact it needs a new "mother-board", which is about CHF 200 ,- would cost. Repair time .... who knows? .... Whether that's true at all, I dare to doubt! An utterly "unhelpful" and dubious service.
It is a shame that companies like Samsung, LG, Migros, Coop, Mediamarkt etc. give their good name to Mobiletouch AG so that it can be ruined in such a way. NEVER AGAIN!

Very bad. Bought my phone from Digitec who deals with Mobiletouch for repair. My phone was not charging anymore. I just received it today (it's a Cat S60 so, planned to be waterproof at 5M and Made to go under water (or FACT, the manufacturer gives a user manual on how to use it under the water). water and in their guarantee they convent the damage of water intake) The telephone was well sealed before my sending to Mobiletouch, now, a simple dip in a sink and hop, it is full of water. For the pro, at this price, and damn because it was not reassembled.After, I do not know if it is Moiletouch who disassembles and remounts the devices or a third party service, but those who repaired it have done poorly job!

miserable customer service ... I sent my cell phone in to replace the battery because it was broken. The manufacturer assured me that this would work under guarantee mobiletouch but sent me a quote, when I called I was told that this would be clarified and I would be called back but this did not happen when I called the next time I was told the phone would be coming soon repaired once .. After waiting a month I still haven't got my phone back. Worst company ever !! I receive neither an apology nor any information from this company that just makes me sick!

Contrary to the most of the review my experience is really positive.
I send a phone (warranty) on Wed evening and I get it back on Fri morning.
Really impressive and very Swiss :-)
To be said that the phone just needed an hard reset, so no real reparation in terms of parts.

Well done guys.

I sent my p30 pro and got it back in warranty after 4 days back. My device was even cleaned. Top! Gladly again

We have been carrying her phones several times and we have always been more than satisfied. Very fast and quality repair for a reasonable price.

Nexus 5x sent in via Digitec was repaired perfectly within a short time. Think it depends a lot on the problem and the brand.

Das Vorgehen dieser Firma grenzt an Betrug.





Kundenreferenz ist 12475319, damit klar ist, dass der Vorfall wirklich stattgefunden hat.

Super-fast repair, friendly customer contact.
100% satisfied!

Mobile phone could not be repaired due to water damage. I was offered a replacement device for a fair price.

Galaxy S8 with branded display, was referenced by the dealer to the Mobiletouch.

Was very skeptical and hired me for weeks to wait.

Mobile sent in on Tuesday with Prio.
On Friday came completely unexpectedly a package back from Mobiletouch.

I hardly dared to open it. But I almost had tears of joy!

Display replaced, battery replaced, circuit board, charging socket and small parts according to delivery note. EVERYTHING on warranty. WOW!

THANK YOU THANK YOU THANK YOU

Mobiletouch made my day!

The fears have been confirmed after the read reviews. My Galaxy S7 keeps crashing and was therefore sent for repair. The device came back to me after two weeks, the error still exists. Mobiletouch is uninterested in the telephone complaint. You just have to send the device back in and look for a replacement yourself ...

I should have listen your advices guys !

It's the the worst service I ever had !!!

Sent a Samsung Gear S3 watch because the battery quickly discharged, then waited 10 days for the watch to come back, replacing a defective component, but unfortunately my back button no longer worked. Why is a function test of the watch not carried out first before it starts the customer is returned?
Had to send it in for the second time, which I find very annoying and also costs 10 Fr postage each time.

As always, very competent, uncomplicated, friendly and helpful. I am very satisfied and highly recommend it.

I also had to send my gear fit 2 twice, both times the same was done
It still doesn't work

Was a bit skeptical about the many negative reviews. My repair of the Canon 70d worked perfectly.
The only negative: poor communication. Didn't know if you received the camera and how long the repair will take ... otherwise everything OK

Mobiltouch AG Regensdorf: Called "Canon Professional Service". But nothing was rip off. Had camera and an object with complaints. Wanted to know if it is still under warranty as purchased at Microspot with warranty extension. Answer: Yes, we clarify that. Result: Have two KV's received which are charged. If I want to have it on guarantee, then I just have to pay the KV's (both each over 80 CHF) and then bring the goods to Microspot. An impudence! Had to do well or about the repair (which was more of a service -> on the bill was nothing apparent) of 380 CHF run ... Once and never again ... questionable whether I ever buy a Canon camera again such a bad repair center.

Very good service.
Thank you

Casing scratched and bent after repair
Nexus 6P sent to Mobiletouch via Digitec because of a defective microphone. The device came back after 2 weeks:
- Microphone still defective
- Signs of departure on the device, i.e. Case scratched and bent with metal tools
The device was therefore sent in again.
Mobiletouch now demands that the repair be paid for, as this damage would already have existed.
If I could get my car back from the garage with the bonnet broken and the trunk bent, then that would be a case for the judge.

Super friendly professional and quick processing !!!

This company is an absolute waste of my cell phone battery and is still defective. They claimed that this was replaced under guarantee. In my opinion, nothing was done here.

My Huawei Mate 20 per sent on Tuesday for repair. Devices are sent Priority, postage carries a mobile touch! The back was then exchanged on Thursday for warranty and on Friday I had it back in the hands. Really top service. Gladly again!

I lost 2 months going back and forth with emails that were really delayed, to TRY and clarify how buyback service works. I proceeded with this company as I am really full of understanding for staff that are swamped with work. They receive the phone 10 days ago and I hope now everything will be going in better direction, I really want to give them good review...

Guarantee cases are referred to as fall damage ... For the cost estimate, in my case for a casual home button on the galaxy s6, 370 chf ... or 40 chf if you ever want to see his device again ... But that's just the downside if you at digitec buy ... never again !!

Attention stay away from this company!
Claiming is falling down, which is not true and declines guarantee.
Send a repair invoice where the purchase price of the cell phone is higher and if you want to have the cell phone back there is an estimate of 40.- plus VAT and shipping.

Unbelievably my mobile had to send in now for the third time because you did not succeed in the first two attempts to repair the phone properly. First I was promised that I'll get it on Friday then Saturday and it still has not arrived. An insolence this company. Repairing cell phones these people do not understand anything !!

A single disaster! 5 weeks the smartphone is already gone and nobody cares. On service tracking you are lied to and laughed at the phone. Except (much!) Expenses (and trouble), nothing was.
Once and NEVER, NEVER again!

Eigentlich wollte ich mein kaputtes Handy an diesen Ort vorbei bringen.

very very bad service. They just charge, but do nothing. Very unfriendly and not answering the questions.

Warning. It will not fix your phone. They are in cahoots with swisscom to see the so-called jump your guarantee. They deserve a lawsuit.

The long waiting times are unacceptable! No information!

unable to validate the offer on their old mobile recovery site if pre order a galaxy note 10. No reply to emails or whatsapp. Not possible to join them by phone. I sit on the resume offer but at least I know or do not go if need repair :)

Not recommended T_T .. I have insurance and my phone had crash damage (no personal damage), I sent it and they refused it. They said that this repair in warranty is not possible even though I have sent to the insurance! I hope they did not mean that the insurance can not pay. I do not know if my internet provider made the mistake, but I pay 10Fr. Per month! And now I have 40Fr. numbers!! I hope there is a reason that I can change my mind ..

Incompetent, hang up on the nose, cut the floor .... Slow, no follow ..

Cell phone back, not repaired - it said the phone does not come from Europe, although bought in Switzerland: - /

The battery of my Huawei P20 has blown up, after two weeks the device was apparently already repaired. When receiving, the back cover was not glued. How can you forget something like that? Back to MobileTouch, I've been waiting for the device for over a month now, only the back cover has to be glued on ... incomprehensible, does that mean MobileTouch customer support?

I sent my device on the insurance with the label of the insurance, then I got a quote even though it ran on the insurance. Afterwards I phoned several times with this company but nothing happened. Then I contacted the insurance again and then it finally worked. Too bad and by that everything went about 3.5 weeks. And when I got the device, the microphone did not work anymore, then I went directly over again and they had to open the device again and clean it is very annoying but now I hope that it will stay and for the immediate service, I thank you ,

Samsung Galaxy S6 already three times in the repair. The error still shows up. The last thing is that Swisscom works with such companies.

I have never had such a bad customer experience. Finally, it would be complicated to speak from experience because it is simply impossible to contact them.

So we do not change the other comments, my device under warranty is ultimately not supported by the company, which makes me WAIT 1 MONTH before letting me know, and offers me to either pay 300 CHF or pay 40CHF to recover it without repair, or destroy it. Result, I have to make do with the Migros service, which they are professional, and offered to cover the cost of returning my device.

Thank you for wasting my time, and speaking of time, I hope your partnership time with the big boxes is running out because in view of the Google notes you are taking, you clearly do not have it. level to handle it all.

There you go, ok, bye bye.

ATTENTION: totally overpriced and catastrophic service. Wait for 1 month on mobile, which has been sent according to online tracking for 2 weeks. Several attempts in vain tried, but has so far been completely ignored.

Refusal of warranty for obscure reasons, obligation to pay vaguely justified costs if you want to recover your phone (even without repair). Pitiful.

Pure scam. They do not refund phones sent as part of Samsung's BuyBack operation and they do not respond to messages either. Thieves simply. To flee!

As part of the Samsung buyback campaign (link on the official Samsung CH site), I sent in my 2-year Samsung S7. Online offer CHF 118.-, offer after submission CHF 43.-. Reason: strike marks present. So I can not find a single scratch on my device. Anyway, I demanded my device back. Today and after a complaint mail my mobile finally came back after 4 weeks. I find that MobileTouch does not quite play with open cards in this buyback. If their test criteria for used cell phones are as strict as they are repeatedly written here and also as a justification, this should also be mentioned in the action. In addition, I can not understand the so-called shortcomings. Sure everything legal, but in my sense not customer friendly and not very clearly communicated. I dare to doubt that anyone can ever get the maximum price offered online.

Bad communication. Mobile phone sent in and there is no confirmation or information. Mails are not answered or 3 days later.

Service slow, unprofessional, without any follow-up. In addition they can still tell lies to customers and we are forced to harass them to get what we want ...

Call 4 times and the same answer comes again: must clarify! I have been waiting for my repaired device for 1 month.

The very last, device is for weeks there rum no info! For the next warranty case, I would be pleased if Swisscom has a more competent partner.

I'm very satisfied! I had a display damage on my cell phone. Fast and qualified work!
The device runs like new.

After Mobiletouch repaired my old S8 under warranty, BREAD CRUMBS were under the camera lens in the front and back. The device was destroyed during the second repair.

Competent and friendly, reliable but also has its price! Partly too high for my taste!

Tablet und note 8 zur Reparatur

Innerhalb von 24 Std fertig

Nette ,zuvorkommend und kundenorientiert Bedienung

Top gern wieder

Mobile phone sent via Swisscom, 2 weeks waiting. Nothing changed, fault still available !! According to the job tool, the device was a whole 2 hours at Mobile Touch, that is to say, it has probably just made a software update. But I have already done that with Samsung and explicitly stated that these measures did not work. Conclusion: I have to send it in again! It sucks!!!

Bought a new Galaxy S9 with my girlfriend and took part in the trade-in campaign. We should get 150 SFr for each purchase. + an amount for the telephones sent in, depending on their condition, which was estimated in advance. We sent our devices to Mobiletouch AG about 1.5 months ago, to this day we have not yet received any confirmation of receipt or any other feedback. We called 2 weeks ago but were only told that there is currently no help, we should wait and see. Last Monday I wrote another email that was not answered. I am very upset with the way the company treats customers and I cannot recommend this company in any way. Hands off!!

Der Absolute Horror..


Ich rufe wieder an, es muss im voraus bezahlt werden.... Ich was wie wo, wo steht das. In den AGB, habe es wahrscheinlich nicht gefunden, da es vermutlich in weisser Schrift auf weissem Grund auf der HP geschrieben wurde. Es steht lediglich dass die Rechnung ab Rechnungsstellung innert 10 Tagen bezahlt werden muss.

Heute 13.5.2019 erneuter Anruf. Die nette Frau am Telefon sagte mir, dass es im Postwagen war aber die Post es nicht mitgenommen habe oder so.... (wurde genug angelogen, dass ich dies sicher nicht mehr glaube).

Service, speed and price left much to be desired. Samsung would be well advised to look for another fix for their repairs.

Really bad service, they don't respect their engagements and deadline. No answering emails and acting without respect towards customers.

To avoid at any cost!!!

Big Scam!

My Samsung S5 was sent to them - the only official Samsung repair center - in September 2015, it was in guarantee and the was just a battery charging issue. I had to pay 50.- to have it back, it's DESTROYED and not repaired. So you send a functioning device with a plug problem to them, because they are the only one who works under guarantee, and you get it back 1 month after it complete damaged and not functioning anymore.
BTW if you try to contact the PRESIDENT of MobileTouch AG you'll have to deal with another month of waiting time and a second request of cost preventive. Still waiting for my phone, after 3 months.
Still 100% sure I will NEVER ever buy another SAMSUNG device in Switzerland again because of this despicable service.
You are warned.

LG Nexus 5X sent for repair. The phone was broken by negligence of my client and is therefore not under warranty (it's true the USB C port was damaged). Quote very expensive.
The problem is that I asked for the return of the unrepaired phone to do the repair myself since the warranty was dead. What a surprise to see the tablecloth of the net cut battery and a pad of an antenna connector to the plastic back shell ripped off! Thank you MobileTouch AG for your "professionalism". I'm afraid to send my own phone to your home as a guarantee now.
To avoid if possible.

The worst service my brother has ever experienced, not responding to his emails, credit not even arriving (although more than 8 weeks have passed). Repairs waited a long time, I hear that for the first time, you have to close such companies.

For the promotion of the purchase of my Galaxy Note 9 they offer to recover an old phone Galaxy Note 4, they wanted to renegotiate the price, because of a really small peak that we have to take the phone in front of his eyes to see it. To which I asked that the phone be returned to me. The big surprise, he sent me the phone with the battery, while I had provided them all !!! (charger, box, earphones, headphones rubbers, the clip for the sim .. really everything.Samsung should review with whom they work or monitor their providers.

We returned our smartphone Cyrus CS40 because of defective camera in warranty repair at Mobiletouch and were able to pick up the phone repaired a few days later. We find this a very good customer friendly service, thank you very much.

I don't usually review non-touristy things, but since there are so many bad ratings here, I want to share my positive experience. I bought a Nexus 5X at Digitec and it bootlooped. Digitec told me to send it to mobiletouch. I sent it as an insured package by Swiss mail for 9 CHF on Friday. It was returned to me the following Thursday. They swapped the mainboard for free, even upgrading to 32GB in the process (data is wiped, of course, since it is basically a new unit - I did have a backup). No new scratches or anything like that either. I'm quite impressed, after having read a lot of scathing reviews here first. It's just an old fact that people with negative experiences are a lot more likely to rate a business, especially a non-food one. So don't be too scared to send your phone to them!

Device Honor Pro 8 with display error
Warranty case reported via Digitec portal
MobileTouch as a service point Document and device sent. Receipt was acknowledged by mail and advised that spare parts are ordered.
Received a week later dispatch notice, package unpacked and tiptop everything again as it should be.
Excellent communication & service
That's how it should be !!!
Special thanks to Mr. L. Vazquez
Too bad, unfortunately I have nothing to repair - I would have it done there
Thanks to the team of Mobiltouch

These incompetent people not only destroyed my battery, but also deleted all the data. In addition, I waited 4 weeks for my LG G4, because they did not have all the necessary parts in the warehouse. But the biggest mess I find that now all my data are gone, that has hit me really hard. NEVER AGAIN

Mein handy samsung s20 ultra 5G liegt jetze schon seit 2 Wochen da und es passiert nix .



Wenn ich irgendwann mal mein Handy bekomme werde ich mich direkt beim swisscom Shop und bei der versicherung die mein Handy hat beschweren das kann doch nicht sein das sie vor 14 tagen eine reperatur Freigabe bekommen haben von meiner Versicherung und es passiert nix .



Und wenn ich hier lese das handys in 45 min repariert werden wenn mann vorbeikommen verstehe ich nicht wieso nach 14 Tagen nix passiert .

You can not even talk about customer service. Trouble and drive to be burdened by the customer.

The company is top! Everything worked great. I can not understand the other reviews

Caution, yes products does not bring Apple Mobile Touch!
thus you lose the warranty from Apple itself - because MobileTouch this is excluded in the terms and conditions. Apple itself works according to Swiss OR, wherein after a repair the warranty period is again two years.

Ladies and gentlemen,

I got my LG G4 mobile phone from your partner Mobile Zone and I am delighted and for various reasons: Your service, as well as your partner Mobile Touch AG, we did a remarkable job in a flash time ... I say bravo !! Then, my LG G4 is no longer under warranty and despite a problem on the manufacturer side (bootloop-restarts and remains stuck on the LG logo), it could have been worth a repair under condition of payment ... Well no, everything has been taken at LG's expense and without claim please. There I say thank you !!! To summarize, both Mobile Touch AG and LG have been professional and at the service of the customer ... I take my hat off to these 2 companies.

After contacting Samsung for a headphone problem received free of charge during the preco of my phone. I followed their advice by sending them to Mobiletouch because Samsung told me it was under warranty and this is the big disaster. Parcel supposedly never received, then yes they received it but not under warranty according to them, impossible to have information, when we send them an email, they answer 1 month later or do not answer ... this company is a real joke ... I don't understand how companies like Samsung, Apple etc work with incompetent people like that ...

I am still waiting for an explanation from them for 2 months, in other words I can always wait ..

The Samsung Buyback promotion was simply fraud. When buying a new cell phone, there was 300 Fr for the old one. When I wanted to send it in, it suddenly said they would not take it back because it was of no value. Incredible. 0 stars maximum.

Worst conceivable experience related to Samsung S9 exchange offer. I sent in a new iphone and I was told it was scratched. Which was demonstrably not the case. There is a strategy behind pulling customers off the table after spending money. Would never recommend this company. Avoid wherever possible