mobiletouch ag Reviews

nice co-workers and work very closely. certified by samsung.

I sent the phone to Mobiletouch because my fingerprint scanner was not working properly. They send the phone back unrepaired because they found no fault, but they ruined my 49Sfr tempered glass grunly and scratched the back of my phone. She did not want to pay the cost of the damage they caused.

Mobiletouch is tapping people off. Have sent my smartphone for camera repair. Could not be repaired, as a dual SIM and no European device. Aha. Could have said that before. The insg. Well 50 francs incl. Shipping costs, of course, they have nevertheless struck. Never again!

2 IPhones brought in Zweideln for the battery change! Firstly, I quickly got an appointment on the phone for the next morning, second, the service was great on the place. Very helpful and competent staff - thank you!

Absolutely customer-unfriendly repair conditions. Had to send my Samsung Gear S3 THREE times because this incompetent company never properly fixed the error. The third time the guarantee was rejected on the grounds of fall / fall damage. The watch never fell and I have always handled it with care. I'm still in the discussion at the moment, but since the dubious company needs more than five working days to answer, there isn't really much left. All I had to read here is enough to say that this company should be sued in a class action lawsuit!

Fortunately, I did not send my device to this company myself, but Swisscom did it for me and equipped me with a replacement device that is newer and better than my own. In the Swisscom Shop, I was informed that I can expect an estimate within 2 weeks.

That was 2 months ago, and in the Swisscom online tool I only see "Mobiletouch AG - Waiting for spare part", and it has been there for 2 months. Should my device still be repaired at some point, I will probably correct it by one star, should there be further problems, I can join the other 1-star reviews.

In any case, think carefully about whether you want to give your device to the care of this company.

Update! -> After about 7 months, I received a message from Swisscom that my phone had been lost. Of course, I was paid accordingly, so I'm glad that I didn't send my device to Mobiletouch for my own account.

23.9. Handy in swisscom shop gebracht.
(In 2 Wochen soll es repariert sein nach Aussage swisscom)
29.9. Bei mobiletouche 9001 angenommen.
Dann warten auf Ersatzteile 4 Wochen wer's glaubt.

Here you can also comfortably wait for the express repair from your mobile phone ... friendly welcome and competent, efficient repair etc.

My cell phone was sent to the company by Swisscom. When I read the review here I got sick ... Well so much on the subject ... my device was repaired in a reasonable time, the budget was not exceeded and the customer service was friendly and gave correct and concrete answers. Too often you only write negative reviews, which in my case doesn't do it justice. Thanks for your work!

I have the same problem ... IMPOSSIBLE TO REACH THEM at 0840
and I'm still waiting for the answer to my mails about THE OFFER (validated) of the CASHBACK of Samsung!

Drecks Firma!!


Drecks unternehmen!!!!

I am still waiting for the promised call back. And when I call I am on hold for about 10 minutes, far from recommended.

5 stars, customer service and always friendly, and the repair just perfect ... TIPTOP always recommendable!

Lieber Herr Rizzo (Manager Sales + Marketing)


unvorhersehbar und systemisch begingt waren. Sogar die lange
Wartezeit ist durch einen kleinen Bonus belohnt worden.

Only bad! I sent my s10 in for repair. There was a delay of up to 9 weeks!

Had to give my Samsung Galaxy Edge 6 (still on warranty) for repair. It was said that the device had a water damage. On my statement that my phone was never in contact with water, I was told that already steam for a water damage can be sufficient. The funny thing is that my phone was previously checked by another repair company, and there was no talk of water damage. Very strange. Apart from the fact that the phone can not be repaired on warranty, because the alleged water damage is own fault, is also that they charge 40.- for the cost estimate, if you want to have the device unrepaired (TROTZ WARRANTY! ). Before issuing a cost estimate, no consultation with the customer is made whether or not one wishes to do so. That's a joke.

Absolutely terrible. Horrific customer service, never answer phone, dont even bother emailing, they'll never read or reply

Definitely a fraudulent company! I'm curious what consumer protection says about my case! Oh ... and the Kassensturz I'll probably write to :)

I have been waiting for the return of a cell phone sent in by Microspot for 6 weeks. Actually a warranty case, which was rejected with a strange reason after 3 weeks and various calls. The cell phone should be returned to me directly after repeated inquiries. But that has still not happened. A classic service desert.

Great service, the staff was extremely helpful. I highly recommend this shop!!

Fast and quality service, very happy with the result!

I agree with the negative reviews. The service is just awful.

Nicht zu empfehlen!!









Finger weg von dieser Firma!!!
Auftragsnummer: 401487371

Too bad that you can NOT give a star. My Samsung Note 8 had there because of the vertical line in the display. Can anyone google, often happens. However, since my case showed a really small damage elsewhere, the guarantee was simply refused! This damage definitely has nothing to do with the image disturbance in the display.

I found myself very well, the guys in the shop were very helpful. In maximum 30 minutes I got my Samsung S6 back with the new screen. Thank you!!!

Last week I brought my Huawei P20 and my iPad to repair, both with glass damage.
The Huawei was immediately repaired (with no data loss) and the ipad was replaced within 4 days. Friendly and very nice reception.
Fair prices, top service.

Warranty case was rejected due to alleged fall damage. Although the device never fell and it is a known hardware failure.

Despite confirmation from the post office that our package was delivered, it is said that you never received anything! All communication attempts are ignored. Stay away from this company !!!

Nokia 6 returned within the warranty period because the memory card slot no longer worked properly. Exactly the same as a previously purchased Nokia 5 with the same chipset. So-called moisture damage was "diagnosed" on both devices, i.e. the standard mesh to guarantee refusal. Untrustworthy company not recommended.

5 stars, customer service and always friendly, and the repair just perfect ... TIPTOP always recommend

When changing the battery for my iPhone, Handyouch has demanded 34% more than the official Apple price. The battery change was carried out by a helper, who got from the box office 15 francs ...

Unfortunately my S8 fell on the floor, display defective, no cover, well, it's my own fault. It is logical that this is not guaranteed. Work in the service area yourself.
Went to this repair center after doing Google research, although reviews aren't that good.
Repair time, not even an hour and my S8 had a new display. If the coffee offered could not even be finished, the repair was over.
Price the same as everyone else on Google, but my guarantee remains, I have been confirmed.

They were very fast and even did some other damage to the smartphone that I caused myself. That was very nice, thank you!

I had my S8 + repaired. The display was broken. After the repair, the phone looks like new. Very good service.

Don't go there, if you need your phone to be fixed.
Worst service ever !

I am very satisfied with the service from Mobiletouch they can not help if they can not give a guarantee !!

Poor service
It's annoying that a practically new tablet should have a broken glass without scratches (you can't see anything from the outside), but I can't judge it professionally enough. The fact that the repair is more expensive than a new tablet is not serious. The fact that the replacement of a display (work only), for which a moderately talented average citizen takes 10 minutes, almost borders on usury. In addition, even after two requests, the tablet was neither returned nor the questions answered. So I'm still waiting. This gives rise to the feeling that the company has only accepted the Swiss representation of Huawei in order to generate expensive repair orders. Only someone who gets money for every rejected guarantee order normally behaves like this, but that's just my feeling.

If you return a device under warranty, the case is dismissed and you have to pay CHF 40 for an unwanted cost estimate, this is an absolute cheek.

So dear Mobiletouch team. Please do not ask for any further information or service number, this is only embarrassing and distracts from the essentials. You have everything, would have had the opportunity to react (just answer email) and please just send me the tablet back as you received it. That shouldn't be that difficult, even in the Corona period. Incidentally, this company sends customer satisfaction surveys via SMS without contact within two weeks. I have never really experienced anything like it.

PS: I just received an email with the request to answer. A strange procedure. Just pretending that you didn't receive the emails, even though you clicked "Reply" is diplomatically strange.

My smartwatch was sent in 3 times and returned 3 times unrepaired. The third time not even the bracelets on. No service, nothing. Just talk everything out.

not recommended company! hands off this company !!!!!!

When reading through the reviews, I was at first unsure of the service at all to complete. But I dared and my experiences were extremely positive. Here is my review: At the counter I was made following the diagnosis of the smartphone by a technician the following notice: The spare part must be ordered and this can take about 2 weeks. 48 hours later I get the message that my HUAWEI smartphone has been repaired and I could pick it up! What could I want more? Fortunately, it was still on "warranty", I can give the price for this repair no information. But "Swiss craftsmanship" always goes to your wallet.

Called extra beforehand if it is possible for me to certify an existing defect on my iPhone for insurance.
On the phone I was told it was not a problem.
When I went there, I was told that it is not possible to certify a defect.
Very bad service, the technician hid behind his colleague and did not even come out of the garage to explain the problem to me.

My interpretation of what I have experienced with this company is fraud. A completely clear software error is reported by this company as a fall damage, although no such has occurred for months. I am a qualified information technician myself and trying to establish a causality between a fall and a software error, if there is a good 1.5 years in between, is just brazen. If you want to do business this way, you'd better not give a guarantee.

Addendum: The company contacted me and the contact was very polite. In the meantime, I have found out that it is the cell phone manufacturers who tend to give out warranty services. My provider ultimately paid the costs because I have been an extremely long customer and have never had a warranty claim. But the manufacturers of the cell phone should be really ashamed and it would be desirable for a lawyer to set a precedent, because my case was clearly a guarantee case in my opinion.

Have a speaker problem repaired on my S8 Plus. Within 13 days with shipping, I got my device back in perfect condition! 4 stars because I think the return in a envelope with bubble wrap is not safe enough! Everything else great, thanks!

Letter received that this LG phone can not be repaired on guarantee. Cost point for this statement: CHF40 .- !!!
After my intervention, they agreed to give up the 40th and send me the device back. After all....

Had to send my Canon SLR because of a warranty claim to this company. That was 3 months ago !!! And I have not got the camera back today! From the company Mobiletouch came no information, neither an acknowledgment of receipt nor the reasons why the device can not be repaired. Requests from me were answered only days later and asked for patience ...
Allegedly, there are problems with spare parts procurement. And with a mass product ... Never again!

Very good as new Note 8 with bulletproof glass and originally packaged accessories sent in as part of the exchange campaign for the S9 / S9 +, nothing heard for a long time due to Easter and a reaction only after repeated inquiries. Different opinions as to the condition in which the device was sent in, but in the end a satisfactory solution for both parties.

I was spontaneously in the store today to repair my Huawei P30 pro due to a back & front cover defect. I was served quickly and professionally without prior notice. I got the phone back within 45 minutes. Mega!
Many thanks

REALLY GOOD SERVICE. GOT MY PHONE REPAIRED WITHIN TWO HOURS AND COULD PICK IT UP THE SAME DAY.
3 STARS FOR THE SERVICE

Maybe they repaired my phone, I don't know, because after 6 weeks, they still haven't returned it to me. I will happily update this review when I receive my repaired phone.

Two years ago I sent in my cell phone for a buyback. I was promised CHF129, which I never got! My emails didn't work either and I was asked to wait until I gave up. Never again.

Just a huge joke!
Almost two months to reply to emails.
They announced to me 39CHF of expenses of return towards France before I send my LG (big joke also by the way), to finally claim me 85CHF ... Small precision, to send it that does m only cost 18, more than 4 times cheaper than what they ask for.
Not to mention the fact that I sent my product for a recognized manufacturer defect, and they want to charge me for repairs for oxidation.

In the end my mobile is in Switzerland, guaranteed but not repaired, and I'm supposed to pay a fortune to get it back ...

Thanks LG, Thanks MobileTouch ...

Bad communication, long waiting time, device sent in, it is not made forward. Not recommendable. Wait for 4 weeks on my device.

extremely slow work, did not react as promised at phone, sent unusable replacement unit, took >1.5 months! Should be zero stars.

Very good service! Everything was fine, processing very quickly. Impeccable thing! Highly recommended.

You LOST my device ... The contact was broken for a long time. No reaction via e-mail. On the phone 2 * 20min on hold. Empty promises.
Only after I complained via Motorola, I received a replacement.

Brilliant handling, fast delivery and the quality is right.
Will recommend MobileTouch.

Mieserable employee. I had already contacted two different employees first by phone and then by e-mail. They both do not contact me anymore and I can not do anything.
LET THE FINGERS AWAY FROM MOBILETOUCH AG -> ANGER GUARANTEED

In addition, I've been waiting for 2 months that you send me my mobile phone back again .... Catastrophic company, I'm stunned

and instead of my review, answer my e-mails!