As part of the Samsung buyback campaign (link on t...

As part of the Samsung buyback campaign (link on the official Samsung CH site), I sent in my 2-year Samsung S7. Online offer CHF 118.-, offer after submission CHF 43.-. Reason: strike marks present. So I can not find a single scratch on my device. Anyway, I demanded my device back. Today and after a complaint mail my mobile finally came back after 4 weeks. I find that MobileTouch does not quite play with open cards in this buyback. If their test criteria for used cell phones are as strict as they are repeatedly written here and also as a justification, this should also be mentioned in the action. In addition, I can not understand the so-called shortcomings. Sure everything legal, but in my sense not customer friendly and not very clearly communicated. I dare to doubt that anyone can ever get the maximum price offered online.