mobiletouch ag Reviews

Super-fast repair, very fair prices, friendly customer contact.
What more could you want, 100% satisfied!

Good Service, quick as promised.
I ll be there again. Steve

Incompetence of customer service, repeated lies, no responses to emails ... Finally if after the 6th emails and 5 calls ... And even 10 days after payment of the bill the phone is still not returned ...

Super nice and competent first contact. I gave my iPhone 6 with water damage in the Lightning connector for repair. My cell phone was left there overnight and was ready to be picked up the next day.

After a failure of the vibrating alarm and partial failure of the ringtone, my device was sent by the seller to Mobiletouch for repair. I then received the device after about 3 weeks in the unmodified state of Mobilezone. Nothing was changed on the device. After my consultation, I then sent the device directly to MobileTouch again. After just under 2.5 weeks, I have received it again. Result: Vibrationsalarm again had dropouts until he did not work again, also defective camera and back dissolves. Glorious. On mail inquiries this company apparently does not answer. A technically competent repair center regarding Cat Phones is definitely not. Now I have to send it a third time. Will be about 9 weeks without my device. Good performance. I wonder if it was then exceptionally professionally repaired.

1. Repair, broken again after 3 months.

The 2nd repair scratched the back of my LG G4. After several calls and mails a new shell was promised, which was never delivered. Then countless calls which always led to the same promises, but which were never implemented.

the service of mobiletouch is miserable. Had to send a Nokia 8 due to a point in the photos and got it back with a different point in the photos. (Point in the photos is after clarification with several mobile phone repair companies no dirt problem but hardware, so the device did not want to repair)
Goes on warranty but the device is gone for 2 weeks, and comes back with the same mistake. Thus another 2 weeks without a mobile.
Miserable for a Swiss company

My headphones have been repaired there for weeks. I was asked several times to provide the serial number. This is not possible for two reasons 1. Are the headphones on Mobiletouch and 2. I have no documents from microspot.ch the serial number. Now I don't know if I will ever get the headphones back.

Ich war dort um meinen Display auszutauschen und wegen eines Problems mit meinem WLAN-Empfang zu dem ich sonst nirgendwo etwas finden konnte.

After calling to get information on timing and price, I went to the store to replace the battery. What can I say, in 40 minutes they returned my phone and after a month it works perfectly.

Mobile phone was repaired within a week. Nice contact.

Very friendly. Exchange of my Huawei without problems. I was served super friendly. For a really short wait, I was offered a coffee. Service Top, so I personally can not understand the previous feedbacks. Everything was perfect for me.

Lazy excuses for 6 weeks repair time, then fall damage is claimed (device has no visible damage and never to the ground) and for the absolute remote diagnosis, they still want CHF 40 ...

Sent my phone to repair because flash lenses popped out of the back and front camera stopped working. "Phone too scratched" and "shocks" were their excuses to ask for 450.- to replace the back and front glasses. Device was 5 months old and dents were minimal

Obviously, Mobiletouch is still in the Christmas holidays ;-( No response to email inquiries ...
Very modest for a service provider ..
Pity!!

Swiss MediaMarkt partner company for the support of Apple devices under warranty. A calamity ! Does not follow the store instructions, does not respond to emails, and during this time the customer waits ... 6 weeks that my Apple Watch is being repaired. A total lack of professionalism and suddenly, I strongly recommend to require MediaMarkt's after-sales service the reimbursement or immediate replacement of defective and guaranteed devices.

The display of my Huawei P20 Pro was completely broken. I called customer service and asked for the fastest possible repair option. I was able to get by in the afternoon and the technician fixed the phone within 1 hour. Fully satisfied - great service - absolutely recommendable.

The display of my Huawei P20 Pro was completely broken. I called customer service and asked for the fastest possible repair option. I was able to get by in the afternoon and the technician fixed the phone within 1 hour. Fully satisfied - great service - absolutely recommendable!

I put down an iPhone 4 after immersion in water, my device was repaired in 1 week. Phone returned in perfect condition. Satisfied.

The worst repair job there is. First of all, nothing is under warranty. Very high repair costs and often not repaired properly. Then comes the fact that the weeks have no spare parts in stock. An impudence.

Never in my life I received such a terrible service. 67 DAYS and I have yet to receive my laptop, which I sent for a screen repair (oh and of course I have already paid them several weeks ago). I give one star cause there is not a minus infinite option. Do yourself a favor and never send your devices to this company , it s just a scam.

Mobile phone with visible defect that was created during the repair. I should not notice it !! Where is the quality control ?? Very unprofessional ...

After reading the negative Google reviews, I was initially skeptical. Nevertheless, I was instructed and brought my broken S6 Edge over. After a precise explanation of what needs to be done on my cell phone, I was able to pick it up the next day. Was very pleasantly surprised, a little more central and I would have given 5 stars. Thanks for the great service

Today I had to exchange my Huawei Mate 20 Pro for a fault in the display (Gluegate). I passed quickly, was briefly viewed and immediately exchanged for a new without discussion. Was fast in 15 minutes, prof. and politely done. Can I recommend at any time. Merci :-)

Display replacement for a smartphone took almost 8 weeks.
No answer on request.
Had to call a total of five times.
Despite prepayment, the device was only shipped 5 working days after receipt of payment and several calls.
In short: a picture book juice store

It was a great experience for me with this company; my device (CAT S31) was guaranteed more than once for a (further; unsuccessful) repair at this company.
Of course not repaired again / faults still present; now guarantee over nobody cares ......
Device bought from Digitec; not even interested.

What applies to both companies; super friendly staff (6 stars); Customer service otherwise underground; not available; (-0 stars) Mails are probably checked once a week and then maybe answered once ....

My conclusion; no more Digitec and Mobiletouch; costs lifetime and gives gray hair ....

I have to write again, although I have already written a review. Mobiletouch responded that they did not know that my device was a non-Europe device, because you need to know the IMEI. This is a lame excuse, because I had to enter the IMEI already when the repair order (see attached screenshot)! I can only describe such behavior as unprofessional.

Excellent service, everything was great. Service sensational.

As a repair partner of Digitec, I have unfortunately often had to do with this company. So far I have only had negative experiences with Mobiletouch and can only advise everyone to stay away from them.

Device sent in. Order given to repair my device. Device came back with even more broken and last but not least, I was allowed to pay a not small amount, for that they have shredded my phone completely.

Absolutely not recommended.

Thieves simply, no competent person in this establishment to avoid imperatively!

I had to do because my LG phone needs repair but no solution found ...

I had to send in the device 3 times until it was finally 'fixed'. Each time passed about 3 weeks. Finally, I got the third time unasked simply a used model of someone else back with 32gb instead of 64gb. Did not get to the bottom of the matter, because I wanted to have nothing more to do with this company.

I have seldom seen such a cheek as this company! I had to send in my Samsung 3 times because they didn't reassemble my phone properly! Either you ignore the repair you want or you are unable !! But they can send an invoice of 120 francs !! FREEDOM !!

I really don't understand that Samsung works with this incompetent company! Such dubious companies have no business in Switzerland! Rip-offs !!

Katastrofe dise company. Since one is pulled over the table who one does not resist.

I bought it at pc east switzerland headphone powerbeats wireless 150 .--, I wore it exactly two times. After I removed the headphones from the ear the plug came off ... I sent them into the repair. Assessment of the repair company, it is a fall fall damage and is not under warranty ... but is a naughtiness just to claim something ...

Very bad service. Parts are exchanged unnecessarily and invoiced. There is no customer orientation

Super customer service; done friendly, fast and efficient.

Telephone (LG) still under warranty (13 months) sent free of charge!
We can follow the repair status thanks to the phone's IMEI very easily.
Super fast repair and return of the device in less than a week!
(The motherboard has been replaced)

1A service !! The advice on the phone was great and I got my iPhone 7 back in perfect condition after 3 days and everything is still guaranteed !! I recommend this service to everyone !!

My device was repaired quickly (2 days) and professionally. All important details I could see the status. That's exactly how you wish it! Really good! Keep it up

Very unfriendly contact: For a repair offer (No estimate) of my Galaxy S8, in which the display is torn, to pay CHF 43.00.- I find a joke ... Especially since the phone still works perfectly and therefore must be disassembled by any technician. .. (Supposedly this is the normal process at this company and the phone will also be dismantled a repair offer?)
Other companies create repair offers for free !!!

Addendum based on your answer:
Thanks for your answer. When creating a cost estimate, the associated costs are logical. However, for a repair offer (offer), so I can forward this to the insurance, I just do not understand away. The device works properly and has no interference or restrictions. This was also communicated.
The same day I received the repair offer from another company for free ...
I wish you all the best in the new year.

Biggest juice shop I know, had to wait over 3 months, no messages just nothing!

I have brought my phone (still under 2-year warranty) with broken photo function. The order was recorded quickly and spare part was ordered immediately. One week later, I passed the phone again, I waited 30 minutes for repair and my phone is working perfectly again. I am very satisfied with the competent and uncomplicated performance of Mobiletouch!

Very good service Mobile shipped on the last Friday and received after a week.

I don't even know where to start. Telephone IMEI incorrectly recorded, home address incorrectly recorded. Is still possible, can happen, copy from a sheet of paper or make an email copy / paste is known to be difficult. Fortunately, I was able to save the order on the phone (after waiting 30 minutes) somehow (or not?). Then: Emails either answered completely generically - if at all 3 days later or not at all, no information about the process, or the status of the repair, diagnosis, type of error / defect. Have been waiting for precise information on my phone for 3 weeks or a period of time about how long a repair or replacement will take. The homepage says: Repair time 2-3 days. When I googled this company after the very bad customer experience, I was shocked how many people had negative experiences. So far I can only confirm most of it. Why they are advertised as a premium service by major manufacturers is a mystery to me, and the lack of good alternatives is very annoying. A good competitor would do them good to regain awareness of the private sector. I really don't know why so many things go wrong. Only the woman on the phone deserves a star because, despite her work environment, she tries hard to be polite and somehow run the shop. In today's world you need a phone to work, travel, organize appointments! If you as a company know that it will take a long time, you can send a replacement at least temporarily! You really can't take that long. Next time I would rather buy a phone from a brand that has nothing to do with mobile touch. I even offered to pay an express surcharge twice (even if the repair is guaranteed), which is also ignored. The positive reviews must be fakes. Even the employee at Huawei tells me that this is absolutely wrong and apologizes for Mobiletouch.

Have my s10 + given to swisscom for repair. Where I read the review of Handyouch, I almost came to puke. Had not thought that swisscom sends the phones to such company. Submitted Monday and a week later Thursday in the mailbox. Mobile phone works like where I had it new. Tip Top. Had a display damage. No glass damage. I am very satisfied so far.

Great service, very competent contacts on the phone and on site. My Canon EOS 5D Mark IV was ready for use again in no time. Highly recommended! If one of my Canon products should have a problem again, I'm guaranteed to go to Mobiletouch. The 5 stars are absolutely deserved!

Eine Zumutung




Daniel Schildknecht

Nachtrag :

to the fullest satisfaction, great service and top team, fantastic. Thank you so much

Ich hatte absolut gar keine gute Erfahrung mit der Mobiletouch AG.













Eine richtige Frechheit, die mich viel Zeit, Nerven und auch Geld gekostet hat.

Profi Service!! Ich habe LG und HUAWEI repariert! Schnell, sauber und qualitativ top! Ich kann wirklich diese Service Center empfehlen!!

Everything worked 100% perfectly and very, very quickly until I had my broken iPhone X repaired in my hands !!! Super friendly people at customer service. Thanks a lot!

The 1 month old Nokia 8 was perfect in an utterly deadless
State until the power button no longer worked.
The device was primarily on the office table in the Nokia leather case.

I received the same device back, which hitched on the outside
Has edges, was returned completely uncleaned and on the
Back side like dust pressed in plus a scratch
available.

When asked by Mobiletouch AG, they could not understand the complaints, despite Full-HD Unpack Video in which the complaints can be seen clearly.

Mobiletouch AG wants to return the device for inspection in order to assess the complaints ... NO THANKS!

Nokia apparently went wrong with Mobiletouch AG when you commissioned a service center in Switzerland, which I had also written to Nokia Switzerland.

Now I have a no longer perfect Nokia 8. Thanks to Mobiletouch AG.

P.S. Even after 2 attempts, I couldn't insert the photos of the complaint into this post, thanks to Google ...

Mit einem IPhone geht am besten direkt in Apple Shop die bei mobiletouch in Zweidlen sind nicht auf dem aktuellen stand was Garantiestatus betrifft. Der Kundendienst von mobiletouch braucht es eigentlich gar nicht, manchmal ist weniger mehr.

Antwort dazu.. 4 Dez. 14.00 Uhr Anmeldung bei euch in Zweidlen durch Apple Support. Sonst beim Kundendienst O. Sch. nachfragen.

After cancellation and three months the same place with ID number again advertised. Skills and competencies are obviously not in demand here, if you read the many negative reviews here. Instead, you can deal with incompetent I ******. It is best to cancel all subscriptions and switch providers. Embarrassing, unprofessional and dubious business practices at the same time. Incidentally, it should be mentioned that the former founder was / is an SVP'ler. Self-Ingratitude who still buys or goes to mobilezone ...

Super flexible, courteous and reliable service! Just come to you :)

Exceptionally quick repair as well as very accessible designed website

Very pleasantly surprised.

I personally cannot agree to the negative reviews mentioned here.
Friendly contact, great service and fast delivery.
Will go to this repair center again in case of an emergency.

Meine Odysse mit Mobietouc AG:











Wer ein Catprodukt hat, dem sei gesagt dass Mobiletouch diese sowieso nur weiterversendet. Nehmt am besten mit Cat Kontakt auf und lasst euch ein Reparaturzentrum empfehlen, das kompetent und speditiv ist. CAT bietet weltweite Garantie!

Mobiletouch nie wieder!

Antwort an Mobiletouch:



Ich erlebe Mobiletouch als inkompetent, unehrlich und nicht kundenfreundlich. Sie haben nichteinmal einen Stern verdient!

Dear mobiletouch ...
After my cell phone flew into the cutout at my neighbor's Oktoberfest, she threw it across the marquee. Thanks to you and your super team, my Samsung S7 was repaired within a very short time. Thank you very much ! I would be happy to recommend you ...

Catastrophe, they even make you pay the fact of having received by mistake a telephone 40CHF + postage.

1. Repairs under guarantee were carried out relatively quickly, but the device suddenly had a SIM lock afterwards and could no longer be used on the same network as before. There is no communication about the current status of a repair and there is a great delay (if any) in responding to inquiries by email.
2. Repairing the same device to remove the SIM lock (plus replacing the battery with a charge) has already taken 5 months and there is no end in sight; Although the bill has already been paid, I am still waiting for my smartphone and a response in general. This is absolutely unacceptable and unprofessional!

DEFINITIVE FRAUD !!! FINGER OFF THIS SUPPLIER !! IT IS ALWAYS REMOVED THE SAME MACHINE TO TERMINATE THE PEOPLE !!!

I have clarified my concerns in advance in writing, in particular that I do not want an estimate and no repair, it should not be able to be done on the factory warranty. This was confirmed to me in writing.

The invoice on which the date of purchase and thus the guarantee can be seen, I have enclosed the package. After about 2 weeks of waiting I received a cost estimate to cost about 50CHF, a repair that was never desired and not necessary (400CHF + display and back exchange - both worked perfectly). from the charging socket which is supposed to be repaired no trace. In addition, the noted that the smartphone allegedly have no factory warranty.

I then kindly pointed out by mail that the warranty is still present and it is only about the charging socket. This costs at other portals about 90CHF.

There was a response that I have to pay and it has no factory warranty. I tried again to clarify the situation.

My cell phone was not returned to me as long as I paid for the unwanted and self-made KVA.

Due to the bad grammar and spelling I suspect that the customer service probably lacking German knowledge to even understand what it is all about.

Meanwhile, I had to take legal action to clarify the situation.

As I have learned in the meantime, this is a deliberate scam that is regularly deducted to deliberately cheat customers !!!

Hardly a bad review is written, there is a response. Unfortunately too late.

This is not a fictional story but unfortunately happened as well. Everything can be occupied via email and postal service.

If still in doubt.

Delivery note Web Repair Order No. 46036/401295128

Was sent there by Sunrise from my additional guarantee (damage display and battery)

Display replaced and battery not replaced at all, hot to burn your fingers when charging. Don't recommend this company at all and had to wait 2 months so that they only helped me repair it!

My Samsung Galaxy had a slight interference with the microphone since the beginning of chewing. Aldi sent the Samsung and Mobiletouch sends a letter (repair costs 558fr / new price mobile phone was 499fr - Halloooo !?) I refuse repair and wish my cell phone back, I get this only if I pay 53fr for the quotation, which I never wanted !!! Catastrophic company that only wants to make money. Standard emails and very long processing time. Samsung should consider whether she wants to continue to work with Mobiletouch. So I will definitely never buy a device from Samsung.

Sent my phone to mobile touch on the 30th of April. Arrived for pick up on the 6th of May. Mobiletouch waiting until the 11th to pick up the package. Since then, I've been waiting to get my phone fixed. Communication by e-mail, and Facebook was never answered. WhatsApp get responded to now and then but now has been silent for over 1 week.

As a service partner of Wingo I've hoped that they would have a good service but it's been beyond excuse how long this process is taking. A repair will cost roughly 400chf which is OK but the fact that they need over 1 month (and still waiting) to do so is unacceptable.

If you have the chance do not send any product to this company as they are just incapable of Customer Service, or delivering on the promise of repair within 3 days!

Will never use their service again, nor should you. Save your time and money and a lot of hassling to try to figure out what is going on.

You guys should be ashamed of yourselves.

I gave up my broken S8 last week because the display was broken.
I had chosen the express repair and it was replaced within 1 hour for the display. Unfortunately, my data is no longer available but still happy that I was able to take my device with me again and that it works perfectly again. That is why there are only 3 stars

Samsung S8 + was repaired on behalf of Swisscom. Today I got the S8 + back with visible damage to the case!

Quick repair, very satisfied, nice contact with the hotline

You have to wait far too long for the smartphone to be repaired! You don't get an answer to emails. A very, very bad company. Please never send your smartphone to this company!

Licht und Schatten
Bei einem Samsung Galaxy S7 Edge. wurde anstandslos und tadellos auf Garantie der Bildschirm ersetzt.

Today is exactly 3rd months when my Galaxy Buds were sent for warranty repair. Poor email reply, no phone contact). I wonder who is responsible for the customer service there. ABSOLUTE DISASTER.

Wanted to hand in my cell phone to repair / replace the battery and because it has a few scratches on the edge, the guy said the guarantee was not valid. After I told him vigorously that there is no scientific study that proves a causality between scratch and battery defect, that we are in a constitutional state, that the guarantee is valid and whether he seriously feels that I would tolerate it, he had to briefly for consultation with his colleague. When he came back he apologized for his "misinformation" and from now on everything worked perfectly. There was also a free replacement device and the repaired device was sent to me free of charge and I even got a stamped box with which I could send the device back. If this stupid behavior hadn't been in the beginning, there would have been two more stars.

Have my Huawei p9 lite sent to repair because after 6 weeks nothing left. After a month, the device finally came back, but all data was gone and much worse, the display had a deep scratch in it. Have not received an answer to my complaint. I will never send this company any more to repair! I'll pay for the repair myself and have it done by a competent company.

I sent my defective Nexus 5X, which I bought through digitec, for repair. Received the device repaired within 2 weeks (on guarantee). The repair status can be tracked on the website.

Competent support, very friendly staff. Quick and uncomplicated processing.

Impossible opening hours, and if there are no customers, the shop will be closed 10 minutes before.
Incompetent, unmotivated staff complement the picture in an appropriate way .....

Stalemate!

Executive Summary:
- 6 weeks in which the mobile was partly on the wrong address
- fixed original problem (cell phone does not freeze anymore)
- Handy gives it only cracking noises ...

addendum:
After another unsuccessful repair attempt and intervention of the manufacturer, a replacement device was delivered. Apparently there is no quality control before shipping.

Took a total of many months. Stay away from the company if it's possible.

Fast repairs. Super nice staff at the front desk. Competent technicians who diagnosed and eliminated every problem.

I was served immediately friendly and have with express surcharge my phone repaired without loss of data can take back. I really enjoyed that.

iPhone SE delivered in the morning. Battery replaced. Picked up in the afternoon. Everything went super. Top price! Do not go to the completely overcrowded Apple Store in Zurich. What do you want more people? Smooth 1.

Have my phone which I bought at Digitec sent here. After more than two weeks, I have not even received a confirmation that the device has arrived and is being watched. No answer to emails. On the phone I was told they would not find the device, would have to clarify and would call me back. That did not happen. (I have the confirmation of the post that the device has arrived)

I was told that the repair time should take about 10 days. Have it back after just over a week. Since then, the phone is running again Tip Top. Of course, the hard drive was deleted but you know that in advance. I give consciously 5 stars because there are very many only negative letter ...... Gruss Marco