Lexus of Danvers Reviews

The staff was responsive online with excellent pricing. The Sales associate knew what he was talking about. After the test drive the the paperwork was easy! Thank you and I love my new NX!

Mark Zayak was very pleasant. He recommended services and he was right on the money as to how long it would take for my car to be serviced

Love Brendan Deangelis. He is very professional, courteous, and competent.

I recently had my 2018 Lexus recalled for a fuel pump issue along with other requests at IRA Lexus Service department. I was extremely happy with how helpful Rick Chase, Service Manager was in taking care of the recall and my requests for service.
He made sure a had a very nice loaner car and called me when my car was ready to be picked up.
When I picked up my car it was fully washed and vacuumed.
Rich Chase is very professional and a very nice person. I would highly recommend him for any of car service needs.
I purchased my first of 15 Lexus cars in 1991 from IRA Lexus. I was very impressed with the car, the sales and service departments.
I must confess the service department did go down hill for a while, but it's nice to see that it's back as good as it was in 1991 if not better!
Keep up the great work guys!

Everyone was excellent Barry was very professional loved the service

Updated: I re-rate this dealer to five stars from my original rating of one star because they have diligently address the problem and apologize for the delay of not having it resolved quickly. I admire the fact that they listen to their customer's feedback and try to fix the problem in a timely manner. I will not hesitate to refer my friends and family to come here for future business.

very nice people they attended to me very quickly found me the car I love definitely will recommend this dealership

My wife and I recently purchased our fourth Lexus from the Ira Group and more specifically from Elliot Hornig, a first rate sales person. In terms of the quality of sales and service they are in a class by themselves. We have recently moved North, but will happily continue to travel the extra miles to this paragon of dealerships.
Kudos to Elliot!
John Marks

Nicolette and her team has been very professional and helpful. Thank you!

I ve been coming here for almost four years now. The service team makes every effort to ensure a great experience. The newly expanded Service Center is also terrific.

The whole experience was great. Despite having to leave the car at the dealership longer than expected, Dennis, the Service Manager I worked with, was extremely transparent about the timing and costs of the service to my car. I was also given a loaner car to use so I wasn't inconvenienced at all. My car runs smoothly and I have no complaints at all! Will definitely come back to Ira Lexus next time I'm around and need service on my car.

Exceptionally responsive to customers. Casually pleasant experience (not a hint of disingenuous solipsism) that makes it easy. High quality- you get what you pay for. A repeat Lexus customer because of the machine and people in sales and service (relationships and service delivery).

We truly enjoyed working with Brendan Deangelis as our service advisor. Service was excellent, as expected.

My appointment could not be found, I was treated with much help and was able to get done work necessary Mark was the service helper and was very professional and kept aware of all the steps necessary. I give him a 10!!!

Been a customer with Ira Lexus from 2009 on. All service is done by them. I have never been disappointed is response to issues and work performed

Mark assistant Manager of Service was helpful and very knowledgeable about LEXUS. I have only bought or Leased LEXUS. Because the service beats any other dealerships out there. If I could give JOAN and Mark 100 stars I would.! Judy Herman

As always-great communication by welcoming staff- who wear masks and encourage social distancing

8/29/20

I returned to IRA Lexus for a maintenance today. It was great to meet Brendan Deangelis again. I was happy to have his excellent service, he offered me a private room so I could get some work done and stayed social distance. Thanks Brendan! Highly recommended!

Nov 2019

I was very happy with service at IRA Lexus in Danver. The service manager Brendan Deangelis did an excellent job! Great customer service!

Mark and Dennis are excellent Service Consultants. Very courteous and very professional! I actually look forward to bringing in my RX350 for service!

I always have a great experience, I was only getting an oil change but your staff is always well equipped and very knowledgeable. I appreciate them for being there during these tough times. Thank you IRA LEXUS, Brendan Deangelis, he made me feel part of the Lexus family even though I'm currently in an older model, no judgement, when I'm ready to purchase I'll be definitely coming there. As I have in the past. THANK YOU!

Mark from the service department from Ira Lexus Is the best. He explained everything to me very carefully about what needed or should be done to my Lexus. I would totally recommend Ira dealerships to anyone!! Thank you

Horrible experience today. went in with interest in a specific car. sales person did not seem interested at all to show the car and show its features. He seemed uninterested in our business. didn't love the car after seeing it but would have looked at other choices as we were ready to buy something but was completely turned off. will never return.

These guys took care of me when my car had some issues with the shocks and brakes after a long road trip. The head mechanic came out and spoke with me when I dropped the car off, and made sure he understood what concerns I had. Then, after his guys examined the car, I got another call explaining what problems they saw. They offered me a range of options, with varying price points up front and helped me choose the best value option.

On top of all of that, they got the work done quickly, and had me on my way within 2 day. Very impressed by this efficient and professional operation, and I'll be back.

Brendan Deangelis was great to work with. Right from the time I pulled my car in to explaining the cost to walking through the issues for fix, he was very knowledgable and helpful. Would like to work with him again.

We bought our first Lexus over the summer. We have only had our GX 460 in twice. One for oil change and other for a blow out tire. Staff was extremely friendly and personable. Repair and maintenance was done in a timely manner. Very easy to drop off and pick up. Although we declined they offered a loaner vehicle right away. We have a back up vehicle so we didn t need it. So far I am very satisfied with our service.

Best car dealership experience I've ever had. THANK GOD. I've done business with several Boston north shore area car dealerships over the years, and Sales Consultant Gene Porzio at Ira Lexus was the best. He was able to offer a very relaxed sales experience with no pressure at all, and was extremely accomodating as I changed my mind several times throughout the process. My sister also leased a car with the help Mr. Porzio days before I bought my car and she had a great experience as well. We both will be returning in the future.

My go to dealer since 2010. Just bought a new RX 350 to replace the same model I bought there in 2010. Chuck Festa, a really personable Sales Consultant, worked hard to get me a great deal on the 2017. I will continue to drive 50 miles each way to Ira for all the service on the new RX just like for the trusty 2010.

I recently purchased a Lexus ES 350 at Ira Lexus of Danvers. The service was so great and quick. I worked with Bert Rivas, who was extremely kind, helpful, and informative during the entire process. I will definitely come here again when it s time for a new car for a family member and recommend Ira Lexus of Danvers (and Bert) to all!

My experience with IRA is not unlike what I have experienced at other Lexus dealerships, where the staff is friendly, knowledgeable and always helpful. Mark was all of these and very efficient as well,. He got me in and out very quickly. Lastly, I am a huge fan of the new update app/site to see the progress of the work and approve additional repairs in real time. You guys ROCK!

Assistant Service Manager Jennifer Perry was very polite and acknowledged me when I arrived at the dealership. She explained what service included and how long it would take. She already had a loaner vehicle available for me. Great experience.

Another great experience. Jennifer is a pleasant person to deal with. Again a loner vehicle was available when I arrived at the dealership early. Promptly contacted me when the service was completed. A great person.

Once again Jennifer was terrific. Even when I arrived early for my appointment she took time to assist me with my service recall and had a loner vehicle available. She contacted me once service was completed and all paperwork ready for signature when I arrived. Great experience and service.
Thank you Jennifer.

Again Jennifer was terrific. Had an early appointment and decided to wait for the SUV. About 15 minutes later Jennifer informed me that additional services were required. I stated that I needed to go to work. She immediately had a loner vehicle available and off I went. About 5 hours later Jennifer called me to say my SUV was ready for pickup. Once I arrived at the dealership she had all the paperwork ready and my vehicle was ready. Great service.
Thanks again Jennifer.

Jennifer in the service department was a pleasure to work with. Very pleasant and calming during a stressful situation. I definitely recommend Ira Lexus in Danvers and will go there again if I need to.

The price of service was very high. The use of flat rate hours for simple fluid changes is outrageous. Billed for 4 hours couldn t of taken more than 2

Great service & quick turn around
Our salesman Elliot is the best!

David helped me in servicing my vehicle like no other dealer before. I've been to BMW, Honda, MINI. None of them compare. I have No complaints whatsoever, they gave me a loaner vehicle without hesitation and took care of my car. After the service they cleaned my car inside and out. On top of that they filled up my tank. I would highly recommend David (who was very trustworthy and honest) to anyone that needs their vehicle serviced at Ira Lexus.

**PREPARE YOURSELF FOR A SHORT STORY**
Walked in and went to the customer service desk. Shortly after was greeted by Jake Summit. Jake was very friendly and professional. Showed us the exact car my father was looking for. Explained all the features of the vehicle and then we went for a test drive. My father was pleased with the vehicle so we sat down and started the process everyone dreads, the negotiation. Jake made us feel very comfortable and put no pressure on us. Long story short, the sticker price was 56k. We were asking 45k. Yes. That s very steep. The first offer from Lexus was 52k. We asked if they could meet us around 48k out the door. The sales manager, Victor came over and explained how that was a ridiculous offer and that 52k out the door was an amazing deal. After some conversing, he goes to say how my father and I had no common sense and that passing up on this amazing deal would be an idiotic move. We left. Jake and I kept in contact due to the fact my father does not speak English well. After about a week or so, my mother wanted to go see the vehicle and so we did. She was intrigued by the vehicle but could care nonetheless because it was going to be my fathers car and she had bought a new 2016 limited RAV4 last year. After my mom saw the vehicle, Jake brought us inside to sit down and see if he could still earn our business. After a short conversation, we worked out a deal and got a new 2018 RX350. This was a Sunday and the rmv was closed. Jake offered to deliver the vehicle Monday afternoon in which we accepted. Now the reason I gave it four stars was because of the sales manager, Victor, for saying we had no common sense for taking the previous amazing deal but gave us a better deal a week after. If you are going to come here, ask for Jake Summit. Superb professionalism and never pressured us into something we didn t want.

I brought my 2017 RX350 for its 10,000 mile complimentary service. Excellent customer service provided by Brittany B.

I'm on my third Lexus lease and I couldn't be more pleased with the service and my vehicle. IRA Lexus in Danvers does a great job making the entire buying/leasing experience efficient and enjoyable. Chuck Festa and Willy Moy are fantastic at helping you select a car that suits your wants and needs. They are extremely professional and want to ensure you are suited with a car that fits perfectly with your lifestyle and budget. If you're in the market for a car, make sure you visit them!

First, Brendan was very good, no problems with him at all. However, a great deal of service was recommended for my car which has 35,000 miles and I m wondering if over $2000 of tires, alignment, and several fluids are honestly needed at this time.

Jennifer is the best!! Always accommodating and helpful!! Getting my car serviced is never a chore! I look forward to going back!! Their detailing shop is amazing!! They do such a great job!

Kodos to Mike Walsh, assistant service manager at IRA in Danvers for such excellent service! Fantastic experience from start to finish.

Ira danvers is a great dealership with excellent customer service .. was not pressured into things I did not need.. car was fixed perfect and given back completely detailed .. thank you fo r a great experience again..

Sales person was great, service team was not. We bought bars for the roof and you would have thought asking to help install was some crazy request, as well to get inspection sticker was not easy.

Quite possibly the best experience I have ever had buying a car. Nicolette is a top notch sales person with a great attitude. All the folks at Ira Lexus Danvers were fantastic to deal with. I love my car and when I am in the market again they will be my first stop.

Outstanding service! Many thanks to my service rep., Dennis. I was immediately checked in and was brought to my loaner vehicle within 5 minutes. Dennis also checked in with me by phone and text with the status of my car. All service including recall repair was completed in just a few hours.

Amazing service. No complaints. There was some confusion about whether I dropped my car off or picking up but I'm still a happy customer.

I've bought a few Car in my day. But I'd have to say that my experience with IRA Lexus was nothing short of awesome! Such a fantastic group of people. Burt, you are the kindest most patient person I have ever met. You went above and beyond to make sure things went as smooth as possible. Belo, your are a great sales manager. You have an infectious personality. You made everything easy simple and straight forward. You both made my 4 month old son laugh and smile. It made the whole transaction worth it to deal with such patience. Thank you guys so much

Danvers Lexus was professional. Jake Summit was excellent in meeting my buying needs.
When it came to financing I told Jake I wanted to use my credit union. Finance kept pushing their financial program. I was told I would get a better rate going with them. I told them several times what my rate was at my credit union. I asked many times what Lexus rate would be. I never got an answer on their rate.
I was caught up with only going with their financing. I feel I was deceived in signing their financing documents. I admit I let my guard down but after two hours I became tired and didn t ask a last time what the interest rate would be. I asked again the next day for the paperwork and what the rate is I signed up for. Called Tom Wright (finance) in the morning and left a message to please call me on the rate. When my 2020 Lexus was delivered by Jake Summit, sales, I asked again what my rate was and for the paperwork. He called Tom Wright and finally got my answer. I was very surprised to hear my rate at the credit union was lower by a percentage point.
I believe I was never told their rate so I would go with their financing because they get a kick back. Again I take the blame for not following through with my credit union rate. But I do believe I was deceived.

Always a wonderful experience at this dealership from check in to check out!!

Just shy of 5 hours waiting in an overly cool waiting room for a routine 6 month maintenance check. And I made an appointment. This is not good service.

Took the car in for service of the 60,000 miles the initial meeting with Dennis Pellegrino was excellent very professional Took the loaner car and was told that we close early on Friday I was in able to pick the car up on Friday if I wanted to clean the wall Arrived on Saturday morning at noon time in the car still was not really ready they said they couldn t wash it because it was something wrong with the car wash Waited 45 minutes for the car to be washed What has happened to the services at your dealership been going there for years....The car was not even dried off when he finally arrived it was very very cold out I knew the car was just freeze it soon as I pulled it outside it seems like nobody cared first time I ve ever experienced at it it s your dealership will think twice about coming back

This was my second experience with Ira Lexus, and my first with James Brooks. Both the dealer and its stafff are top-notch. I'm confident Ira will continue to be my Lexus dealer of choice.

Both Ana and Mike made this car buying experience effortless. Great new dealership and service department too.

Once again I had a very successful experience at Ira Lexus. Dennis was very helpful and did everything in a timely manner... I highly recommend this Lexus venue.

James Brooks was tremendous to deal with. He was extremely helpful and professional. Also, the GM, Willy and the Business Manager, Belo, made my wife's and my car buying experience a pleasure.

Mike greated me, checked me in and went through the scheduled work. As it would be a few hours before work would start, he arranged for a loaner car.

Mike contacted me later in the day to review additional issues discovered by the service technician. I authorized some additional work which was completed the same day.

I picked up my car in the evening and Mike was there to check in the loaner car, review the work completed and get my car.

All service was conducted in a friendly, professional manner. Overall an excellent experience.

Last week I decided to go to Ira Lexus, Danvers Ma. to look at former lease vehicles. When I arrived, I was greeted by Jaime De la cruz, a sales consultant who would show me a 2017 Lexus ES 350 premium package vehicle in the color that I was looking for. He was very polite, easy to talk with, and had all the answers. He allowed me to take the car for a ride and when I returned introduced me to Ted, the Sales Manager. I told them I simply wanted to look at the vehicles and possibly purchase in the spring time. I returned home and I thought about the vehicle which was in the pristine condition with low mileage. I returned that afternoon to discuss purchase options and pricing. Jamie suggested that I trade in my Toyota Camry and it made it very easy to finalize the deal at a very competitive price point. Two days later I picked up the car. Everyone could not have been more professional and pleasant. Most importantly, even though it was a former lease vehicle, they made me feel like it was a brand new Lexus. I would highly recommend Ira Danvers if you are looking for a Lexus vehicle. They are more than a 5 star dealership.

Brandon, the service advisor, was excellent! They did everything on time and kept me informed. The only knock on the dealership was having to watch The View in the lounge. I didn t appreciate seeing that garbage while waiting. Should have had a politically neutral show on.

Everyone at Ira is super helpful and accommodating. I have leased three cars from there and will continue to use them

Love the Service department at Ira LEXUS on 114 in Danvers! Everyone is very friendly and efficient and the loaner cars are top notch!!!

Best experience I've had in a car dealership. My Sales Consultant Jaime was awesome and even went to NH to secure my color choice. Jaime's managers Mike and Willy made the transaction simple by providing me with a fair value for my trade and a great deal on my new ES 350. I would absolutely recommend these guys to all my friends and family.

Great experience purchasing a vehicle with Sales Rep Olti and Sales Manager Wiley. They made it a positive fun way to get a new car. I recommend Ira Lexus for a new car.

Had a very positive buying experience. Robert, Mike and Jake were thoroughly professional and courteous. Prompt delivery as promised. Car was given in clean and detailed condition along with complimentary gift. Would recommend any potential buyer to definetly consider Ira Lexus.

Terrible service would NEVER buy another vehicle from IRA DANVERS LEXUS . I purchased my 2014 IS 250 from Danvers being told they had one of the best service teams. This is my second time experiencing an issue with their service department.

1.) was an issue with a fender recall. They called me to tell me my vehicle was all set after 2 weeks I had to not only take a day off or work but when I drove there my vehicle was not ready and would not be ready. Nothing was done to fix this issue

2.) this is my most recent issue. My rear window defroster causes my radio to static. I called the appointment desk told them exactly what was wrong was told initial diagnostic was free and courtesy vehicle was free so I schedule an appt today Saturday morning at 7:00. Drove an hour to the dealer to be shooed away by Tina and told to call a glass company and if I wanted a diagnostic it would be $150. All this being said without a single technician to be looking at my vehicle or to confirm the issue. So they made me drive an hour just to tell me something they could ve over the phone. Had the service manager call me to further discuss but he seems disinterested and did nothing to make the situation better but oh well can t change the past ALSO we have clients drive here for no reason all the time ... we on behalf of your other client thank you for wasting our time

Why would you ever want to buy a vehicle you can t ever get serviced properly. And not a care in the world from their management team about how they treat their clients.

They ll take your money and treat you like trash after spend it elsewhere!

This dealership is a great service, Service was done so fast and perfect!Thanks to Brendan (Service adviser ) and Tyna
I will be coming back for all my services here and would recommend any of my family and friends to do the same. Thank you again!

I bought a 2016 Lexus is300 F sport. This is my first Lexus. I brought it to IRA Lexus in Danvers for service. The moment I walked in I was greeted by the assistant service manager. Brendan was extremely helpful and took the time to address my questions. I didn't feel rushed and he was very informative. I look forward to having this dealership meet all my future needs.
Marty B.

I was traveling and was 900 miles from home when my check engine light illuminated. It was late in the afternoon and I drove to IRA Lexus and told them about my problem. The assistant service manager, Brenden, took my vehicle and had a service technician, Manny, run a few diagnostics. Within a half hour I was informed that there was a problem that needed attention. I was told the part required was not in stock; however, it would arrive the following morning. I was then provided with a courtesy car while my vehicle was being repaired.
The following morning I received a phone call letting me know the part arrive and the car would be available in two hours. When I arrived the car was ready as promised.
This is service at its best. Kudos to Ira s service team. This is why I buy Lexus vehicles.

Jennifer was very helpful, work done right, loaner fine and vehicle returned to me clean and ready to go!

Great first time experience. The scheduler, Lashonda (sp?! Sorry) was pleasant when I first called to schedule a same day appointment with a possible tow situation and loaner request.She was efficient, friendly and patient. They were able to take me early and were thorough diagnosing and didn't ring up the cash register. Thanks to Dennis and Mike in Service.

Ira Lexus is where I do the majority of the work for my vehicle. I bought my car there used in 2016 (2009 Lexus is250 with 92,000ish miles on the OD) and have been going back since (135,000ish miles now). I was 21 at the time and now I m 23. I ve been working with Tyna Toek for well over a year now. She s absolutely wonderful, very well spoken, always has proper attention to detail when it comes to my vehicle and has information needed for the health of your vehicle. I recommend her 100% anyday to someone who s hesitant to bring their vehicle to a dealer. Plus if you schedule your maintenance you get a free loner car to do whatever else you need that day/days or if you decide to wait in the lounge it s very nice and brand new with free bagels, pastries, etc. Ira Lexus dealership and service center in Danvers is the real deal folks.

Outstanding service, respectful flexibility, goes above and beyond!

Went in for inspection sticker. My girl Jennifer Perry took me right away and even got a free car wash that day. It s Lexus Service is the best

Great waiting area and good service. I gave 3 stars because it is extremely slow. I had an apt at 11:15 for an oil change and tire rotation. It took 3hrs.

Great service - after car was left I got prompt phone calls advising me on what had to be done. And the service team - had good measures in place for social distancing and did a cleaning of my car - door handles, steering wheel / etc with anti-viral cleansing products. Much appreciated! And all staff were very pleasant.

Awesome and friendly staff. I'll be back again for sure!

Brittany is amazing..... she will be missed at service. Thankyou for making my trip worth the visit!

We had a great experience working with Elliott. He made it easy to shop, test drive and ultimately lease a Lexus NX.

Dennis really went above and beyond to help me. He provided outstanding service and I ll be asking for him again next time.

Great service! They go above and beyond to make sure service is convenient and high quality.

A great experience. My service manager Jennifer was extremely friendly and professional as soon as she opened the door for me. It was first class experience! Thank you!

I would like to first say, my experience at Ira Lexus was outstanding. My contact there was Elliot Honig and he handled my transaction when purchasing my 2014 RX 350. He listened to what I wanted and got me everything I requested for my new car. I would return here in the future to purchase again.

A very satisfied customer

Thelma

Love Tyna, James and Belo!
They always know what they are talking about regarding everything Lexus, and always very professional.

Service staff is amazing, Tyna is Great everything is explained no hidden costs no surprises completely satisfied

Dennis the serv tech was great. Timely updates and knows what he's doing. Car was serviced for recalls, exhaust leak and inspection sticker. Definitely will use IRA again

My new lease of my RX350L was done so smoothly and seamlessly I was amazed by every departments treatment and efficiency. From my sales person Gene; to the finance manger; general manger; tech person who walked me through all my new features and the service team that placed my bike hitch on, everyone was extremely nice, respectful and friendly and on point in each of their duties. I am new to the Lexus family and see why people are loyal to them. I never knew leasing a car could be so easy. I am definitely happy I joined the Lexus family. I love my car and look forward to my future dealings with Ira Lexus of Danvers.

Jennifer Perry, my service manager, is the best! She makes my service experience actually enjoyable and I look forward to seeing her. Keep her happy Ira Lexus, don't lose her.

Quick service, great loaner, nice waiting area and my rep Mark was great w communication.

Great experience.
Our service representative Tyna was great. We will definitely request her again for our next service.
I highly recommend this location for service.
They are super transparent and provide a detailed report on what your car needs.
They also worked with us on extending the life of the parts on our car currently, instead of pushing us to buy new parts.
They were very busy when we arrived for service and gave us options to wait or take a complimentary loaner car.
We got our car back with a much needed complimentary interior and exterior wash;)
I would highly recommend Ira Lexus for service.

Best Lexus Service Department around. Brendan is great to work with and I love Tom in the service Valet he is my favorite such a great guy!

I loved my experience at Ira Lexus dealership in Danvers. Even though the process was long I was well taken care of. John Ponce was very professional and friendly. He knew exactly what I was looking for as a female fresh out of college. Not only that he made sure that my mother had tea while she watched me signed my life away.

Also I would like to give a shout out to Nick Garofalo for his excellence service. It takes a man with not only knowledge but integrity to run a smooth dealership like this one. I would defiantly recommend my family and friends to shop here.

Thank you again!!!!!

Went into the dealership Lexus of course to have a recall taking care of took care of my recall put my gas tank on a full wash my car the best IRA Lexus thanks Dennis get some rest hard worker.

Im amazed at how many positive reviews are on here. Mine was the pits. Took my retired father there and the salesman repeatedly talked down to him, insinuating that he could not afford the vehicle. Made my father so angry that car buying was done for the day.

IRA is an extremely professional dealership. All work was done completely and on time. My truck was returned to me washed, vacuumed and filled with gas. Top Notch, five stars

Great people to work with Brendan always there for 1st class service