Lexus of Danvers Reviews

My experience at Lexus today was wonderful! The service I received from the rep Was courteous, helpful, professional, And knowledgeable. He was so accommodating and really so pleasant and delightful to work with.

I didn't have an appointment for this service visit. While in a mall parking lot I tried to start my car and it wouldn't start, I called Lexus road side assistance and waited for them to arrive. After 1 hour 15 mins. he arrived jumped my car, said I needed a new battery, but he did not have one. He told me I could buy one at Sears and have him install it. Then he came back and said he'd left his tools at home. I decided to drive home rather than waiting another hour for him to get his tools. As I was driving home I realized I was going to go right by the dealership, so I swung in to see if they could help me out. Gary Sussman greeted me and assured me he could help me out (I couldn't shut my car off, so he came right out to the drop off area). Then he introduced my to Jennifer Perry and she took care of my service. Without any appointment they assured me they could get the work done and done in a reasonable amount of time, and did exactly that. I was extremely grateful.

Always a pleasant experience going to Ira Lexus, with their knowledgeable staff and their extremely comfortable waiting area. The waits don t feel long and the explanations are always very detailed, only place I go for servicing my car.

Staff were very nice but definitely appeared stressed, I had an appointment for an oil change and it took four hours. I understand they were busy, I just wish I could have been given some warning that they were running that behind, and I could have come back another day.

I Can not say enough about the amazing experience I had with this dealership. From the moment I walked through the door, I was greeted and EVERYONE was super friendly. I was nervous about getting approved and JOHN assured me everything was going to be great! Nick in financing went above and beyond to make sure I was somewhere comfortable as far as payments. Don't go anywhere but Ira Lexus of Danvers! You will not be disappointed!

Elliott was awesome to work with, kept me up to date on the sales process and ensured that the vehicle was pristine before I picked it up.

Been working with Brendan Deangelis for several years. Very personable and provides great service.

Ira Lexus by far is the best dealership I ve ever visited. From start to finish they were very responsive and respectful. I purchased a brand new Lexus RX and I will only shop there for my next Lexus. Kevin the salesman amazing and very knowledgeable. The management team has done a fantastic job!

Worked with Gene Porzio and Mike Walsh, these guys are rock stars!!! Great experience and would highly recommend them for anyone in the market for a car!

Taka did a fine job, efficiently getting my car written up, serviced and back to me in the 90 minute time frame estimated when I checked in

Excellent service, the service reps were very informative and professional. They explained in detail what they would be doing and reviewed all my concerns.

This is a great dealership! They are very knowledgeable and professional! I had a pleasure to buy our Lexus from Rick. He was pleasant , helpful and got the deal done fair and fast! We were both very pleasantly surprised how easy process that was! This dealership knows how to " get the job done" and keep their customers happy!
We love the new car and the Ira Lexus dealership! Thanks to everyone! Rick, we will be back for another Lexus soon !

Last week, my husband and I visited IRA Lexus in Danvers to look at late model used cars. We already owned a 2007 Lexus ES350 and decided to purchase another one. We were immediately met by Gil Beck who listened carefully to what we were looking for and very patiently showed us all our options. Over the course of several hours we drove, sat in and viewed many cars. Gil answered all our questions and proved to be extremely knowledgeable about all the cars. At the end of the day, we had not yet made up our minds and went home to think about our choices.
We decided to return to the dealership the next day to keep looking for that perfect car. The service department at IRA Lexus was very accommodating when we called to schedule a brake job for our 2007 Lexus for that very day. While our car was being serviced, we spend a second day with Gil looking at new and used cars. After falling in love with a 2014 ES350 demo on the showroom floor, we purchased the car and have been very happy with our decision.
Kudos to Gil for his patience! We thoroughly enjoyed our time spent with him. He did not sway our decision in any way. Besides being a great salesperson, Gil is a wonderful storyteller!
Thank you IRA Lexus for a great buying experience.

Quick service. Responsive, polite and helpful staff.

Brendan is the BEST!

Yesterday s (7/8/20) service was TERRIFIC.
Dennis Pellegrino did a GREAT JOB!!

Bought a 2016 Cadillac SRX .Sales person Mark Gordon was awesome along with Thomas Wright in financing. Drove away in 3 hours from start to finish Car was already detailed before arrival! Thank you everyone @ Ira Danvers..

All those Dallas employees ended up real morons. When I went to purchase my lease more than one sales manager tried to tell me that I owed milage $$ on top of the residual. I asked for the GM but was on vacation. Still a good product if you are very careful about getting robbed. I don t recommend buying a car here unless you bring a lawyer. I ll give it 5 stars for the great service department and follow up.

Went for service at Ira Lexus today. Had a great experience. Everyone was very professional, knowledgeable and friendly. While my car got worked on I got a ride to and from the mall and my car was read when I got back. Happy Happy

I bought my car from Bert Rivas a couple years ago and he was a pleasure to work with. He made the sales process painless. Recently, I brought my car in for service and had a wonderful experience with Joan Smith and her crew. Everything was prompt and done well. I would highly recommend this dealership to anyone who appreciates diligence and precision.

I drove in without an appointment. John Ponce was my salesperson and he appeared within two minutes! He spent at least an hour with me and found me the most perfect 460 L. He was courteous and answered all my questions. When I picked up my car he went over everything in great detail. He was a pleasure to work with.

Ira Lexus found me the perfect car for my budget! No pressure super friendly staff. Willy Moy made the process so fast and easy and my salesman James Brooks was very knowledgeable and helpful! This is my 2nd vehicle from Ira Lexus and will definitely recommend them to friends and family.

Service was excellent prompt, courteous and fairly priced. Mark McLean is a wonderful service advisor with absolute credibility with me.

We called in advance to be sure the Lexus we were to purchase was still available where as it was a three hour round trip for us. We called at 10:30 that morning and arrived at 12:00 as we said we would. We immediately sited the vehicle and found lying on the seat a sold sign. A salesman was quick to greet us and informed us this vehicle was sold 15 minutes after our call. If this was true perhaps they could have given us the courtesy of calling us back- no they did not. In fact it was a bait and switch given the salesperson was anxious to sell us something different. We shared our disappointment with the salesman and they said please share this with our manager indicating to me they knew about this bait and switch as well. We didn t bother and headed back on our long journey home. The manager left us a voice message asking us to call him back but we chose not to waste anymore of our time with these folks.

This was the easiest, seamless, least stressful visit to a car service dealer and it was due to the outstanding customer service by Mark Z! Thank you!

Just picked up my new 2015 RX 350 from George Ferreira...best salesman EVER!! He helped me get the price I was looking for and helped me set up all the features when I went to pick it up. If you're going there definitely ask for him and tell him Erica from Peabody sent you :) He's the best!

They were very helpful and patient with me considering my financial situation they were able to get me into a car I could afford and communicated with me every step of the way. Ask for Saena Nikolas she's great and honest! And Joe Bates the financial manager he knows his stuff and gets you approved!

Wonderful place with amazing people. Best place to buy a Lexus in MA

Great service! Jennifer is a gem and so accommodating.

Brendan is the best assistant manager there is. I would give him 100 if I could. You need to give him a raise so he stays. I have only bought LEXUS cars, my whole family has also. No one was more helpful and honest than Brendan.

I was very pleased with the service I got from both John Ponce in sales and his manager Ted Piotrowicz. I went in with a 2017 Subaru as a trade and ended up with a 2019 Lexus! John even delivered the car to my house in NH. Donna P

My experience at Ira Lexus of Danvers was great. Everyone was very helpful and made the car buying experience really easy. My sales contact Jack Williams was awesome.

David Tabares was the best. I needed a bunch looked at after wintering my SC430, they gave me a loaner over the weekend, detailed the car, and were awesome to work with. Will continue to get service at Ira Lexus as long as I have that car!

My husband and I have been leasing cars from Ira Lexus for the past 19 years. One of the biggest reasons we come back is because of the service that we receive there. To me, this is just as important as the luxury of the cars. My sales person was Mark Driscoll, who consistently showed professionalism and was always very pleasant. He took his time with us and answered any and all questions we had for him. We felt very confident in his ability and knowledge of the Lexus cars. Thank you again for another wonderful experience at Ira Lexus Danvers!

Had an issue with my 2016 RX 350. Called Ira Lexus and they came up to Portland Maine. Gave me a loaner and took my car back to danvers. Called me 4 hours later with what the issue was and told me it was covered under warranty. Had the car back with in 48 hours. We have a Lexus dealer here in Portland, but will always take it to Ira. Thank you Ira.

The buying process started for me three months before I actually purchased the car. I was already leasing a 2015 Lexus ES 350. My lease was up and Chuck from Ira Lexus in Danvers gave me a call 2 to 3 months before my lease was ending.

Chuck was very very easy to work with. He listened to what I wanted and presented me with lease options. He even worked with me to negotiate cost and features over email and text. Chuck and his back office team were great to work with even when I wasn t the easiest to work with. I really appreciate the effort and time they put into making sure I was happy.

I ended up leasing a 2018 Lexus ES350. Couldn t be happier.

Beautiful new service building. Nice waiting area. Great service as usual. Brendan is the best.

Totally ignored by Service people. Nobody could help us install wiper blade refills but one of them had time to step outside to be on his phone.

It was really nice and everyone there was very helpful

Great experience. They even cleaned off my extremely dirty floor mats, and the turn around time was very quick. I would recommend this dealership for all of your services

I bought 2018 Lexus Nx300 Fsport last Saturday. Kyle Chen, the sale consultant was not only extremely professional, knowledgeable and helpful, he s also very patient and polite. My husband and I were happy with the professionalism at Ira Danver.

As always the service is the best at this Lexus dealership!

Fantastic service.

Any issues I had were quickly remedied and I recurved suggestions for the future to keep my car running at peak performance.

Professional and efficient team from the moment I arrived until I picked up my vehicle after services were completed. Would highly recommend the dealership to everyone.

Recently i went for my 80k mile service and the assistance I received from Dennis P was excellent. He is very professional and also very responsive. He gave me regular updates about my car service and got the car ready at the committed time.
His knowledge levels and helpfulness was really impressive. He was the best service advisor I ever met in IRA and I shall ask for Denis in all my future visits.

The experience, as usual, was terrific. Brendan could not have been any more helpful. I appreciate that the experience also felt safe and attentive in these strange Covid days!
Good job Brendan! Thank you Lexus!

Service was excellent. My car was ready when promised. Tuna Tock was my service rep and I will definitely ask for her for my next service.

All in all, my experience at the dealership was great. But I'd like to give my two thoughts on how I would integrate Service and Sales to work together as one creating more opportunities and generating revenue. I walked in Saturday morning and told the service rep that I recently purchased the vehicle from a CPO dealer. I said I came in for service to get an overall inspection, state inspection, and an oil change. I also asked about items like; maintenance packages or oil change packages that I would be able to purchase through the dealer. He said "I'll need to speak with sales for that". All though he did tell me who I needed to speak with, but instead he should've said, let me connect you with one of my sales reps and they can explain all of the packages available to you. Here I am a customer willing and able to buy a "product" but because of the lack of communication between departments its misses many opportunities. This is only my opinion.

I've been doing business with this Lexus dealership for many many years. This is the third car that I've purchased from them. Not only do I love the cars but they have the best service anywhere. I would recommend them without hesitation to anyone.

Super fast service, amazingly so. Everyone on the phone was ultra friendly and their Sat service hours were great!

Working with Brendan DeAngelis was great!!
Fast , easy great job thanks!!!

Taka was great to work with, he really went above and beyond to ensure I had a good experience with Lexus. I highly recommend requesting him as your service manager - you won t be disappointed!!

Ira Lexus' service team does an excellent job of communicating what is needed to be done and the cost of each service proposed. David Tavares did a good job. I'd trust him to suggest additional services for my car.

Had a great experience at the IRA Lexus. John P was great and very helpful, as well as the other staff. Very happy with my purchase and I feel 100% satisfied. Thank you so much!

Great service, great people and the most important....all what was done and what my car needed was explained to me thoroughly, car was washed and inside detailed, tank filled to the top and my cost was lower than the estimate so all I can say Thank you IRA for the great service ( not the first time) ....I love IRA, I love Lexus !!!!!! Thank you and I will be back ......

We were very pleased with the service. We use the valet service and they are on time and take good care of our vehicle.

Lexus service is premium in every respect. Brittany is a true pleasure to interact with; she is so courteous and friendly, and highly efficient. Many thanks!

Ms Perry did an excellent job. One of the best customer service experiences I ve ever had. You can tell that she take pride in her work and that she actually cares about your experience at the dealership. Thank you

I've owned many cars in my lifetime, which means I've lived through many repairs. Tyna is one of the best service advisors you can get!

I went in for a schedule maintenance without an appointment on a snowy day and they were able to accommodate and took in my SUV right away. Was arranged for a shuttle to the mall and got my service done in a timely manner. Great experience!

Great service. I have been working with Rick Chase for the last 6 years and every time he's done fantastic. Highly recommend the place for all your Lexus needs.

The assistant service manager Dennis Pellegrino was a very knowledgeable and friendly guy. He helped me out with my four tires and alignment. He made my day. Outstanding customer service.

Dennis is such a courteous and efficient customer service representative that he makes every visit a pleasure!
Thanks again, Dennis!

Another 5-star review. One of the best dealerships around. No nickel-and-diming, friendly and knowledgeable staff, and a great experience. I have been here multiple times and have always had a pleasant experience. Will definitely be purchasing future vehicles from Ira Lexus of Danvers.

Initially, upon entering I asked about how long it would take to change the oil, check my tire which was plugged because of a flat that i got on my way to dr. Appointment and had no choice but to fix it and a noise I thought I heard when making a wide turn. I went At 11 with an appointment and didn t get a call about the car until 2:00 after which I had called At 1:30 and left a message about not hearing anything.
Was totally shocked with the 1200 in services I was told i needed. Tire extended warranty did nothing to assist me. I only took my free oil change and did not do the other work which I think is overpriced.
The service manager was professional and did explain everything to me but if I had done the other work I would have been there all day. So much for making an appointment.

Saena is such a helpful and caring agent. This is the second Lexus we buy from her. She follows customers with attention. Thank you so much for a wonderful and quick experience!

I have had a few luxury brand vehicles in my life time. Porsche, BMW, Audi etc. I was always treated fairly well at those dealerships regarding the sales department or the service department. There is something about Lexus that I ve been trying to put my finger on. Especially this Ira dealership. It s that they treat you like a family member.. No pressure buying the vehicle, going over and above in the service department. Since owning my second Lexus, I have recommended Ira to many of my close friends and family. I will absolutely continue purchasing my vehicles from them.

I head a wonderful experience at IRA Lexus. I was met promptly when I pulled in and had excellent service. I utilized a loaner car which was marvelous- brand new and state of the art.

The buying experience was a pleasure. The dealership was very professional, honest and straightforward.

Mark McLean and the entire Lexus service maintenance did an amazing job on fixing my car and making sure she was good to go! Recommend them to anyone with a Lexus vehicle.

Loaner car arrived on time. Picked up on time. Courteous delivery person. All good. All car maintenance performed as requested.

Great experience as usual- Jennifer in customer support and Manny checking my car out exceeded my expectations and didn t even have to worry about getting it back they delivered promptly!!! Thanks to Jennifer and Manny I will be back thanks for a great experience as always -Margaret B

Speedy service, diagnosed problem and fixed the car in a timely fashion for an affordable price.

Eugene was a fantastic help! Really quick and easy process especially for a first-time buyer! Very well handled financing and such! Love my Lexus very much :)

Quality staff and product. Quick service and extremely accommodating. Will continue to get my car serviced here. Mark Z. did everything but roll out a red carpet!

Service consultant great. Work done very well. Pricey, but good

I was glad to become a part of Lexus family at Ira Lexus Danvers Ma, but I must confess that their service is really really bad. Every time I come in for car service, they take hours to get it done. This weekend was the worst; i set my appointment for 8:45 and was there at 8:58am and left at about 2pm. They didn t care that I had two little kids with me. Bad bad bad, will not bring my car there for service anymore. Will look for a different Lexus dealer or will just get my oil change at Toyota which is much reliable.

The only thing I am giving 1 is because there is no zero on the rate otherwise this dealership is a nightmare for me and deserve Zero.
I am writing this by taking my precious time just because Anyone going to this place need to be awake.
Here is the story in a very short version.
My car didn t start when it gets there so I left it there hoping it will be fixed on the next day. Instead, I received a call and I been tolled that they spend more than two hours but unable to find find the problems, discussed with me that they need at list 4-6 hours more to find the problem.and I said okay, go head and find out and let me know my damage. After a few minutes I received a call again and they tolled me it gonna cost me about $ 900 dollar and mentioned the problem is 100% electric. I said go ahead and do it.After 3 days, got a call and been tolled the car is fixed but doesn t fell right when driven, so they need more time to find out why.At this time I was very disappointed but again I have no choice and said go head and fixed.
Just to make it short, after 2 days they called me and said they found three injections are not working properly, and need to be changed and it will cost me another $900. I said okay go head and change it.
Finally,after a few days I got a call and tolled that ,the car is completely fixed and it s on a very good shape,and ready for me to take it.I went there paid $ 1800 and ready to sign but I looked at their final note saying that only one injection was changed. I asked why? they said because they found only one to be changed. I did not argue.I Paid and going out to my car, when I get in my car, I saw the check engine was on.I went back to the office and reported that the check engine is on.I want to mention one thing here, they said they drove the car for seven mile for checking their work.At this time I was very upset and refuse to take the car they agree with my decision and I left my car in there.
After 4 days they called me and tolled me that the air filter need to be changed and that cost me $ 150.I said ok.Ask them to fix the problem and to give my car back ASAP. They waited for another 2 days And called me.At this time the service department manager made the call and he said the problem is not the air filter the problem is the throttle body and is gonna cost me another 900. He tolled me strait forward he needed an answer ASAP wether I want to them to fix the car or not otherwise he wants the car to be taken because it holds their space.
I was done and ready to take out my car out off that place because at this time I start doubting the safety of my car. I tried to explain everything for him since he is a supervisor.But he wasn t willing to understand and evaluate the situation, unable to negotiate about the unfairness ,the wrong diagnostic and time.
Finally I took the car without been fixed

Hope this helping anyone to think twice before you going out to this dealership either to buy a car or for repairing.

You also find this complaint on face book.

This was the best experience I ve ever had at any car dealership. I see myself working with them for a long time. I love my new Lexus (NX F SPORT) and I very much appreciate their willingness to make sure I ended up with the right car for me. I didn t feel any pressure at all. My family and I went in, told them what we wanted to do... and they made it happen. Gene and James are the *best* !!! THANK YOU.

The entire staff of the service department are exceptionally professional. My car was done sooner than expected. This isn t my first time dealing with IRA Lexus and definitely won t be my last. I have never had a bad experience.

Dennis is always a fantastic help and actively tries to help keep cost down and reasonable. He tells you what is wrong and whether or not it is crucial to fix. They will not try and sell you on un necessary services, which is refreshing in today's world.

Best experience ; thank you Jennifer for treating me well

Re 4/9/2019 service.
Generally satisfied with Tanya(sp?) but still dissapointed about rear view mirror's inability to dim.

Have bought and serviced my Lexus automobiles from this dealership for years. What's not to like? Great service, friendly staff, exceptionally comfortable waiting area, and of course great cars that never ever break down.

We just lease another vehicle at Ira Lexus. Everyone there are great to work with. They made everything smooth. Thank you

Everyone was polite, professional and helpful from the time I arrived until the time I left. Mark clearly explained the work that was recommended for my car and provided his contact information so l could follow up with an appointment, which I did. The new waiting room is excellent.