Lexus of Danvers Reviews

Been dealing with Dennis the past few months, wouldn't want to work with anyone else. Extremely hard worker and caring guy. Very passionate about his job, this man deserves a promotion

The staff was courteous professional and intelligent. They answered all my questions, kept me updated on the vehicle s service, made recommendations and got the job done. I ll definitely be Returning to Ira Lexus of Danvers for continued maintenance and service To keep my 2017 Lexus ES 350 In top running order.

Love working with Jennifer Perry. She is knowledgeable, professional and kind. She listens and I love that my car gets washed and vacuumed!

I scheduled my service online weeks before, selecting a $100 set of services. When I checked in, however, the cashier tried to covertly have me sign off on a $300 service package. Fortunately I recognized this and then had to haggle back to my original services. I did not appreciate the sneaky upsell attempt nor having to make my decision twice.

Jennifer explain me everything regarding my Lexus rx 350. Loaners car always useful so I don t to wait .
Thanks Jennifer for your best service

I will see you soon

Thanks
Dave

Great customer service and definitely were up front in all their recommendations.

I worked with Saena. She was very helpful, knowledgable, patient and friendly. She went out of her way to make my car buying experience smooth and stress-free.

Dennis was a great help. I didn t have to wait around. He got things moving quickly for me. He also made sure he told me everything. Explained details of my service and bill. Everyone was very helpful.

Dennis Pellegrino did a great job of keeping me up to date of the work being done on my car. They worked with the 3rd party extended warranty company to have the work covered (that warranty paid for itself after one repair service). Thank you, Dennis.

Found myself with a dead battery on my wife s Lexus yesterday. Managed to get it charged, but called the dealership late afternoon and they suggested I come in first thing in the morning. Far exceeded my expectations at the dealership, from the Valet, to receptionist to the assistant service manager Mark, the parts manager, and the parts counter person, each and every employee treated me like a guest in their home and I had never been to this dealership prior. Battery was replaced and vehicle returned to me spotless exterior and vacuumed interior....outstanding lounge area as well. Very satisfied with the level of service and professionalism, they genuinely cared.

Great service - easy to make appointments. Patient with my questions. IRA Lexus IS the best!!!

as ever, Lexus makes the whole service experience rewarding.

Service manager Marc was wonderful. The only issue I had with service is Lexus time management a 5000 mile service check up took 8 hrs.

Service to my car was provided promptly, knowledgeably, and with courtesy. My car was ready even before promised. Service specialist was extremely helpful in making sure everything was done correctly.

I visited Ira Lexus to explore my options into trading my Rav4 for an NX. I never thought I would be walking out with a new car. Nicolette was my sales person. Her patience and calm ways gave me in into buying. She made the purchase easy and stress free and took consideration on my budget and what I was looking for. I would definitely go back to her for a next purchase.

I went in for a mechanical problem. we greeted with courtesy, professionalism, and friendliness. They immediately provided a beautiful rental car because the time to complete repair would take a day. I was called the next day and the representative Tina applied a $100 discount to the repair, which I truly appreciated. I would recommend anyone to purchase here. Great Service!

Wonderful customer service! Purchasing a car has never been easier! The gentleman from the finance department, Nick was very friendly and helpful throughout my entire process! I would recommend purchasing your next vehicle here especially with their assortment of vehicles and customer service! :)

Leasing a Lexus from Ira Lexus was a spectacular experience from start to finish. Negotiations were fair and honest, and most importantly, did not drag on. Nicolette was a wonderful guide throughout the whole process. 5 !

Very Professional Dealership. Ann was wonderful
Thomas the Business manager was very helpful. A special thanks to the finance General manager for pushing the deal thru. Thanks to everyone involved.

My experience there was the easiet I ve ever had while buying a vehicle. The environment is very laid back and pressure free. The staff are all very knowledgeable of their vehicles they sell and they will work with you no matter what it takes. My salesman, Alexander is by far the best salesman I ve ever encountered in all my years of buying new cars. He s a hustler and he hustles for his clients. Go see him, and enjoy your new Lexus !

Yesterday was a third time I took my car to Ira Lexus of Danvers. Covered under CPO complimentary maintenance and still had great experience as always. My maintenance was done in a couple hours and having an opportunity to take a loaner vehicle made it easier. They are really respectful of their customers and their needs. Definitely gonna come back again in the future.

Excellent service and experience from start to finish. I came in for a recall and while I was there, Tyna went over some other services I was in need for. I politely declined, they put me in a loaner, called me the next day and I was good to go. Definitely first class Lexus experience!

Kevin was great. Answered all my questions and I got the car I wanted.

Very quick and professional service.
I was very pleased.
My service advisor was Adam Ragam.
He met me at the very front and discussed all necessary services in details.
I was feeling very welcomed.
Definitely will come back and recommend this dealership to my family members and friends.

Jen was awesome explaining how the program works. She went over every detail of my extended warranty that I had purchased I have to say it was an easy breezy service department to go through. Will be using them again

The service at Lexus IS always professional, courteous, and efficient.

David, the service manager was great. Even though service was great... The technicians should check cars thoroughly when service is completed.

When I got on the highway after picking my car from being serviced, I noticed the "Hood is open" alert. It appears that the techs did not close the hood Securely. There was a plastic piece that prevented it from closing properly. Luckily I pulled over in time otherwise I would have been blinded or caused an accident on the highway.

The routine service appointment at Lexus went smoothly and efficiently. The waiting areas were comfortable with drinks and some snacks available if you want to wait. There was also an option to borrow a courtesy car. The service provider reviewed the findings thoroughly at the end and asked about questions. A complete copy of the visit was provided with the bill. All done with a smile!

Great service. Dennis P. kept me updated on what my vehicle needed and when it would be ready as I waited.

Best place to buy. They are amazing on handling customer......

I cannot say any more thanks to Elliot and Ira Lexus! I bought a RX 350 for my wife from this dealer, it's totally stress free. Had the test drive with Elliot, he introduced all the details about the car. Then discussed about the price. They gave a very straight price, very completable. I was very glad that I chose this deal, very one here is professional. Strongly recommend!

I always work with Jen coincidentally when I come in for service and she is friendly, knowledgeable, and always keeps me up to date with what is going on with my vehicle. She knows I have little kids so without even asking her she arranged for my loaner to have third row seating. She always goes above and beyond!

When I went to check out my car was promptly delivered and the man who brought it to me was friendly and personable and helped by throwing away a few things since I had my hands full with re-installing my car seats.

The total on my bill was off by over $100 but the woman signing me out fixed it quickly and printed a new bill thanking me for my patience and for catching their mistake.

Great experience, fast and easy. Very friendly and knowledgeable staff.

I live in New Hampshire and have a friend who is my mechanic so I son't have to go to a dealership....I brought my car to IRA Lexus in Danvers for warranty work. I couldn't believe the service! They knew I wasn't a regular customer and they treated me like a king! Charlie Kaldes my service adviser and was exceptional. He knew I was there only one other time and I wasn't a regular customer, yet he was so friendly and accommodating. He even took pleasure that my could would be washed and vacuumed.....wow! People forget how important customer service is and treating the customer like a king. I left there thinking if I ever had to take my car to someone other than my local friend/mechanic, I would take it IRA in Danvers and see Charlie. And if i bought another car, I would go there because if they treated me that way in the service department, how would they treat me buying a car? Great I'm sure! Thank you Charlie Kaldes and all who assisted me! A+++++

Excellent! Dennis Pellegrino was very professional and expedient!

Always polite and thoughtful. I have a thorough explanation of what is wrong with the car. If anything. Discussed and told how it could have happened. The procedure that will be done and Ira calls to keep me informed of the time frame
Meanwhile there is no inconvenience to me as I am given a loaner car to use while my car is being repaired.

Good attentive service team that goes out of their way to help meet the customer's particular needs. Only real gripe is just how expensive servicing a Lexus can be!

Professional and courteous. Easy to talk to and get the specifications we wanted! Gene was a great salesperson to help us navigate through choices. Mike, the manager, was sincere and appreciative. Great experience!

Dennis Pellegrino is an amazing Ira Lexus employee; I prefer to drive an hour, to work with him, than switch to the Lexus dealership closer to where I moved. I trust him completely, know that my vehicle is in good hands, and always feel comfortable with his recommendations.

I brought my car in for a recall on the airbags. I pulled right up into a big garage and there were people there to help me immediately. They gave me a loaner car which was brand new. When I picked my car up, the inside was cleaned including the windows and it was washed on the outside and my tank was filled up with gas. It was a delightful surprise. The only reason I did not give them five stars what is due to the price of their recommended maintenance. For instance, they wanted $715 to change my spark plugs. The guy that helped me was named Dennis and was friendly and efficient. Overall an excellent experience

Wonderful experience with Ira Lexus Service department. Travel 35 miles every time and worth the trip

Dennis was great. He really treated us well and kept us in the loop every step of the way.

You don t really get the same owner experience with other car brands. There is always a loaner available and the car is always nicer than when it s dropped off.

2006 Lexus GX 470.

What a fantastic job they did job ahead of schedule.
Returned to me in SPOTLESS CONDITION!!
I will continue a service relationship going forward!!

Thank You So Much!!

Jim Allick..

Have been with the same salesman (Elliot Hornig)at IRA Lexus for two generations would not think of going anywhere else Elliot makes buying a car a pleasant experience and what it should be.

Good experience. My third car at IRA Lexus. Easy process and I got the deal I wanted.

Our sales consultant, Saena, was a pleasure to deal with. Her knowledge of the product and easygoing personality made this sale a pleasure. Thanks again and we love our new Lexus.

My car was brought in for an airbag recall and I asked them to find out why a fuse in the car kept blowing which led to no power in the car. They went out of their way to figure out the problem and fix it.

I m always happy with (Dennis P) Ira Lexus in Danvers, MA. The treatment is just so amazing. Even doing this Pandamic we are all going through, I felt at ease with the care they provided.

I look forward in continue doing business with you guys.

Stay safe and well!!

Very accomodatng, friendly and helpful. Large selection to choose from. Spencer and John were awesome.

Nice service and friendly staffs. Clean and quiet.

Jennifer Perry was fantastic dealing with a trying day at your service department. I would like to work with her next time I visit. Great job!

We have bought and serviced many cars with Ira. We highly recommend them.

I was looking for a new car, so I started looking around at all makes and models. Went to Lincoln, Toyota and Honda, Jaguar and Volvo and kept circling back to Ira Lexus! The process of purchasing my Lexus 200t Fsport was non pressured, not rushed, stress free financing and smooth delivery. My salesman Jaimie De La Cruz was so knowledgeable and kept in touch throughout the process and celebrated with us when delivery was made. He even helped set up the remote start for me. We will be returning!!

The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Certified Car. It did not take long before the car started having troubles. Whenever we More

The IRA Lexus experience is always prompt, efficient, and courteous.

Brendan was great to work with
Very professional

All of my experiences with Ira Lexus have been positive. Every time I walk through the doors Your staff a professional, welcoming, and very informative. One of the best parts about buying from Ira is the servicing but the vehicle is also an outstanding vehicle.

Recently moved back to the area after 6 years in Colorado. Brought my NX that is coming off a lease, in for a service and to discuss purchasing it. While initially frustrated that Lexus never shared with me that to purchase the car, I'd be without it for several weeks and would likely have to pay for new tires (even though I bought the tire package and paid monthly for it when I leased the vehicle in 2016). That was no fault of IRA Lexus.

Brendan in the service department was great and connected me to sales to get things moving on replacing my NX. I worked with Ann in sales and she was fantastic. No nonsense. She knew immediately what I was trying to accomplish, what my goal was, and worked with managers to get it done without the back and forth that can come when purchasing a new car.

I'm signed up for 3 more years and have a new car to enjoy in the process. Glad we found a great local dealer to work with going forward.

Had an amazing experience here with olti....very happy with my purchase....quick and easy.... highly recommended

Very underwhelming service experience. I scheduled through the central scheduling agency for an oil change on the same day to get to the dealer to find out they most likely won't be finished until the next day because they are so backed up. Not the dealers fault, but wait periods could be addressed at the call in center. There was a smell I wanted them to investigate anyways and since they provide a loaner, I'm really bringing this up as the call center should advise when an expected quick service is not quick. The dealer called to authorize an hour of time to investigate if anything was in the blower. They called back later to say nothing was found and the next step was to take apart the entire dash which would be an all day job and while they wouldn't recommend it, they can certainly do it. I appreciate that they weren't advising it and agreed it wouldn't be necessary and picked the car up. When I picked it up, the interior car all weather car mats had puddles of water on them and the exterior mirrors had swirl patters like someone had just wiped them with a wet rag. Not a big deal, but also not what I would say felt like a great experience, certainly no better than going through an automatic car wash. I was also not given the "action plan" when I picked up my car and had to request it through email (the service adviser was excellent, he responded very quickly to a few different requests I had) and again, while not critical, it is some nice information and just shows lack of detail from the dealer that days.

Today I realized that the lower dash they took apart wasn't put back together properly. This was the final irritation from this service that spurred me to actually leave a review. The other things to me just felt like the service was rushed but really weren't an inconvenience, just didn't make me think their service was any better than any other garage or worth the extra effort to bring the car their. But now I have to take time out of my day to bring it back to them so that they can fix an issue they caused makes me concerned about what else was rushed and possibly missed during the service which at least luckily for me was just an oil change.

The only reason I'm not giving them one star is the free courtesy vehicle and the adviser was excellent and very responsive. I'm very underwhelmed by the rest of the service and the condition the car was returned to me in.

Updated:

Rick Chase reached out to me and had a loaner car delivered to my work, had the issues with the car addressed, and then returned the same day. Added 2 stars back for actually delivering on the service level that they advertise.

Best service department I ve ever worked with, especially Brendan & Rick! Always quick & efficient. One happy customer here.

First rate experience. Both condition and price of the car was as advertised on carfax. We enjoyed working with Ann Schlanger who was knowledgable, friendly, responsive to our questions, and moved the whole process efficiently. The business office was understaffed on our day so had to wait a long time (well over an hour) to complete our paperwork but once in the office it was a smooth and quick process.

Very helpful and everyone is extremely kind and professional.

Second time in my last 2 visits Brenden has tried over selling something. I asked for inspection sticker, never told me until I got back to dealership that they could not do it. Made excuse that tires were an issue. Left dealership and went to a random gas station, no issue getting inspection. I feel he was mad that I did not authorize another repair that was not 100% necessary. In addition, I asked for a battery for my key, said he did it. Got home and tried it, never changed it, but charged me. Never again will I bring my car to him. He is way to focused on selling a service and gets attitude when you don t authorize. I easily could have gone anywhere for the oil change instead of over paying and not getting anything else I went there for. Never again!

Jennifer Perry was my service representative and she is always exceptional. I easily dropped my car off at the service terminal and was in my loaner car in minutes. Jennifer kept me informed throughout the process and explained my services in detail. When the time came for me to pickup my car I was in and out quickly.

I had an amazing experience with Ira Lexus in Danvers, MA. Everything was done on the high professional level with the easy scheduling, comfortable wait, slightly detailed and fully washed car and getting the high quality service done. Definitely I ll be back for my next service and would recommend Ira Lexus to others.

(Review adjustment from 5 stars to 3 stars since receiving a second opinion.). 3 stars for the loaner vehicle and for the agent who helped us (Jennifer). Convenient pick up of vehicle. Jennifer was very engaged and communicated effectively throughout the process via phone and email. Our car was recalled for an air bag issue. After replacing this, Lexus conveniently found about $4000 worth of work to be done. A second opinion provided a different outcome as to critical issues. The morale of the story- when in doubt, get a second opinion.

Very friendly place, easy to deal with every one, I recommend for any person looking to buy a car from this dealer to visit and see for yourself the quality of their service and friendship
Thanks guys for all your work
We are enjoying our new RX 350

Great service, great staff. Everything done as expected and on time. Highly recommend them!!

Warranty sold and provided by Lexus is not honored. Had much better experience at previous Lexus dealership (Watertown)

Excellent service. Dennis was exceptional. Will always request him.

Got me an appointment the next day. Great, friendly service. Excellent loaner car. My car was ready when they said it would be.

I received a voicemail from them about a air bag recall from about 6 weeks ago while my car was stored away for the winter. I called today and asked to schedule for this recall to be done and it was scheduled for a week out. satisfied

Service was timely. Great Covid protocols in place. Far better than service I received for my Toyota Tundra pickup truck at the dealership next door

As usual a great experience. Your pick.up and drop.off service is outstanding. Brendan DeAngelis is an outstanding Service Consultant. It's people like him and your expert mechanics that keep me coming back. Brendan always makes me feel like a valued customer. I would also like to express my thanks to your Service technician, Frank Carchedi for his expertise on servicing my car. There's a reason that I always come back to IRA. And that is your professionalism and 5 star service. Thanks so much and stay safe.
Sincerely, John Pellecchia

Mark was excellent and service was much quicker than prior

Excellent as always. Got appointment easily. Dropped off, got loaner, called with details prior to work , time it was ready and picked up car All without fuss & very quickly. Brendan DeAngelis is outstanding!

Excellent service this is my 5 th Lexus car I ve owned I don t think I ll ever buy another type of car!

Charles, The service advisor at IRA Lexus of Danvers is helpful and truly professional. We appreciate his assistance in resolving the issue. Many thanks Charles.

We ve been taking our car here for nearly 3 years and I cannot say enough good things about the quality of service. All of the service agents are great, but hands down, Tyna is the best! She always goes above and beyond to fix the problem, answer my questions and make sure I m satisfied. I can t recommend Lexus (and Tyna) highly enough!

Brendan DeAngelis treated me so well and made my night. My car broke down and it was full of luggage and Christmas presents. I called a tow truck. They gave me a jump but said they couldn t change my battery because I needed to go to the dealer . I contacted Brendan and he immediately tried to help. He was calm and caring during a stressful and freezing cold moment in my life. He pulled a battery, set up a work order and I arrived 15 before they closed and I was on my way home 20 minutes later . with a new battery. He is a great asset to the company! Maybe a promotion is in order.

My experience was great. Mark Zayac was knowledgeable and easy to work with. During the process, he kept me updated and facilitated the entire process from beginning to end.

Very Great job, nice people. I am very happy with the service . I'm definitely come back again . Thank you for everything .

Made a 2oclock appointment over the phone to replace 1 tire that had a nail in it. Got to service at 2 noone seemed to be expecting me or have an idea why I was there. It has now been 3 hours ( lady on phone told me 1 1/2 hrs) I'm still here and still have to pay $350 for the 1 tire. If I had known I would be waiting this long I would have arranged a rental...

Great service, quick turnaround, pleasant service representative who was polite and took care of my service appointment efficiently. Very comfortable new waiting room. Too much of goodies to spoil us. Thanks

I bought my Lexus here at Ira Lexus and brought it in for it's first checkup here. Everything about Ira Lexus is great. The people are friendly and courteous and the service area is large with some goodies available. However, I went to another Lexus dealer, which happened to be closer to my house, for the next service. I regretted it. They misdiagnosed the issue and they were not nearly as warm and welcoming as Ira and did not even provide a courtesy wash.

I immediately returned back to Ira and they correctly diagnosed my car, fixed it, dropped off my car to me (all washed and pretty), all within a day! I will be staying at Ira for all future needs for my car...no doubt!

EXCELLENT SERVICE MAYBE BEST IN N.E.

If you live in or around the Boston area this is hands down the best place for service
I have been buying cars for 50 years "live more than 40 miles away" and cannot find a better place for service, for the last 7 years this
is the only place that I trust, in knowledge, workmen ship, staff professionals, and getting the job done (the first time)
in a timely matter
THEY WILL STAND BY THERE WORK

Thank you IRA LEXUS

STEVE D.

Excellent Service. Rick our sales manager, was awesome and very personable. It was a pleasure buying my car with him. Ahmed the site manager greeted us immediately and was great and Bridgette the Account Manager, did an awesome job in explaining our finances and monthly payments. Then, Michael explained to us how to navigate our Lexus internal usages. He was very patient and thorough in showing my husband how to use all the prompts inside the car. I am a previous Lexus owner, so I am very familiar with the RX 350. Everyone on this team, gets a 10+ and more.

Thank you guys.

Sincerely,

Allen and Delores Wesley

Service was great. Brendan took good care of us getting us in and out. Everyone I dealt with today was pleasant and helpful.

Dennis is the best! Thank you for a professional experience

Excellent service. My service manager, Dennis Pellegrino was outstanding. He kept me posted on progress throughout the process over the course of several days. The repair work is good and the car was returned much cleaner than when I dropped it off.

IRA service was great. Very efficient and kept me updated on any issues and timelines