Advanced Tech Support Reviews

I had several problems with my PC. They were able to fix all of them. I love having them on my side. Thank you Advanced Tech Support you are wonderful.

I have needed to use them 3 times now for various reasons and they were able to resolve my issues. I highly recommend them!

Very attentive and professional staff! We have serious problems, but you just don't quit!! Thanks for your help!

The technicians were very nice and very patient with me when I was explaining what was going on with my laptop (they didn't interrupt me by telling me what they thought was wrong with my laptop just so that they can get rid of me and go onto the next customer).

I appreciate the advise given to me and we (my husband and I) are also satisfied with the two product we purchased (Panda Security & PC MRI).

Laptop is working great!!

So far I am very satisfied with my experience. The member(s) of staff who dealt with the installation appeared very knowledgeable and were both helpful and very pleasant.

I had a particularly difficult installation of Google after viruses were removed. Every time I called with a question or problem, a tech took control of my machine and fixed it. Unfortunately it was a difficult transition to Google and it took many calls, but your techs helped every time, and ultimately restored my machine.

I had one problem with my computer and that was that it froze in normal mode. It did not freeze in safe mode. They worked on it for 13 days and now it won't even start. No one there has a clue! Please don't waste your money!

Following our first service with Advanced Tech and the instalation of PANDA security software, there were several issues that I had especially with the HP upgrades grinding away for many hours (up to 14 hours for a single upgrade). In addition, the computer was slower than it had ever been. I called for support and discribed the issues to and individual whom I could not understand (probably in India -- definately Indian accent). His advise was totally unhelpful. I sent a review of my experience and was contacted by Advanced Tech. I spoke to an American contact named GEORGE. He was most helpful in many ways. I described my issues and concerns. He was very helpful and polite. George took control of my PC and after a 2 hour repair was able to get rid of the bugs. He was concerned that the instal of PANDA security was the issue. Whatever the issues were it appears that my computer is now functioning much better. My wife is having the same issues after the first service to her computer, thus I will have her contact Advanced Tech support and ask to speak to George so that the issues with my wifes computer can also be resolved. We will see what happens over the next week or so. It has only been 2 days since George did his repair and I use my computer minimally.

Well they were extremely easy to work with, and did exactly what I wanted. They cleaned up left over bits and pieces of files, AKA Junk Files, and fixed Important system programs that had been damaged. They will fix whatever you want fixed, if you just ask. They also were able to remove some Trojans/worms/viruses type stuff that other programs had missed. Very good team of people.

It was a very positive, professional yet friendly experience.

I am not very techno savvy, thank goodness you guys are.

I've used them 4 or 5 times, and they've always fixed my issues.

I had great service ringing from Australia from Mary S who was highly professional, courteous, organised, clear, thorough, patient - fantastic really. Problem solved. I am very grateful, and also later to Richard and Robert who gave me excellent service also. Thank you.

I have had two. The first time is my computer would not connect to the internet. Amazingly, they fixed it. And then I somehow let a corruption creep in that kept coming up as an icon. They removed it and then speeded up my computer.

I had and have always had a very satisfying and productive experience with Advanced Tech Support . They are all very proficient and considerate with their interactions . I do not hesitate to call them or email them for assistance with my computer issues .I have every confidence that they will be there for me in a very timely manner .

VERY GOOD EXPERIENCE WITH ADS, DON'T UNDERSTAND THE LEGAL ACTIONS TAKING PLACE, HOPE THIS IS RESOLVED SOON.

One afternoon few days after I subscribed my computer came almost to a stop. The CPU showed 100 percent busy. Not having long distance on my land line,I called for help from my cell phone. Cell service at my location is sporadic. Your tech and I could hardly hear each other. I asked her to call me back. She said she could not do that. I was close to furious, and asked her to take the issue up with higher management. I didn't hear back.

Whether your folks fixed it remotely or it fixed itself, I am unhappy with the way the issue was handled.

I called multiple times to tech. supp. I always talked to patient, understanding techs. I am totally new to computers and understood very little about them. They helped me cope with problems and to understand what happened. p.s. They also fixed my problems!

The Tech Specialists are very knowledgeable and friendly.

My computer was slow and at times non responsive - I want to thank my technician that help my computer to meet its design bases requirement. Your customer service was also exemplary, than you.

To management, your technicians are true professionals, experienced and extremely knowledgeable about there job. .Its good to know that a company employees true professionals. V/r Charles Thomas

Beware this company was taken to federal court by the FTC. They had
been scamming and using deceptive practices to dupe many people.
I believe some of these positive reviews are written by the companies
CEO and so forth to try to cover up the many negative reports submitted
against them. Please research them and add the word "scam" after their
name. Also FYI, they have an "F" rating with the BBB. They were operating
under several names also. So do your research!

I have been a client of Tech support for six months now and they have helped me through several issues I have had with my computer. Their courteous "hands on approach" far exceed the support given by other "Service Suppliers" in this and any other industry. They are quick, to the point and get the job done.
I would highly recommend this service to anyone needing this commodity.

Ron

It took several tries over a couple of weeks to solve my multiple complicated issues, but they finally did it and I am very pleased with their service and availability.

Nothing more frustrating than watching advertisements pop out from the side of your computer screen, asking you to update your windows, scan your computer, great deals from Tesco to name one of many, buy from here, surveys about this and that all juggling for room round the screen whilst your computer is revving its head off totally confused.I'm now looking at a completely clear screen a nice steady hum from the computer and I was thinking of ditching it!
When I first contacted you I was a little concerned as you actually took control of the computer I watched the arrow move around the screen but you have done a first class job, I would recommend you to anybody worried about security issues with their computer. Thanks again for your help Richard

I found Tech Support to be very thorough and highly skilled technicians that were very responsive. I would recommend Advanced Tech Support. Thank you for all your expertise help. BonnieDixon

I was so glad that Advanced Tech Support was able to fix my computer and rid it of the malware that had gotten on it. They kept me informed of what was going on with it and they worked several hours to get it up and running as it should be.
Very happy with the results.

The experience overall was, organized and pleasant, the tech had walked me through a problem that came up, with ease. The operator guided me through the whole process with knowledge and persian. Thanks advanced for the greatest improvement ever on my PC. THANK YOU

Everything ,was going almost fine.But I don't know what's going on.Icant make no call.is a mees.iiii

My computer was fixed. the tech who handled the request was very friendly and knew what he was doing. It was hard to tell if the computer was done being repaired. I personally have had experience with advanced Tech and was very pleased with their service. I would reccommend them for computer repair and service.

They destroyed my life. First they came late. Then they just took my computer to "fix it". I never heard from them again and they took all my documents. I guess they sold my computer.

Once I understood what was happening to my system as to what was I encountering financially now I feel That I have the best computer system now and resolving some of the problems that I have or had. I have the best antivirus that I possibly could get.

the tech support is the best Techs and trouble shooters that I could ever could have. sincerely yours DANIEL BRYS

let me tell you upfront: I hate the battles I have had with my computer. Today I watched your tech Andrew fly through my problems while I watched. I have my computer back. Let me know where I can send donuts. Susan Kane

I am on my 2nd year with ADV TECH SUPPORT. They have always been available and fixed all of my issues appropriately.
I am not tech savvy, so having them on my side is a big advantage for me. I will keep using this group as it is affordable, efficient and I now have the best Antivirus software available. That alone is peace of mind.
Thanks guys and gals!

The wait time between the moment when I saw a "Wait" message indicating that there was a problem getting to my webmail has disappeared. There are still a couple of software programs which need to be removed to improve the overall function of the PC.

I'm pleased to know that my laptop is now being monitored on a continuous basis to prevent malicious viruses infecting which could lead to an identity crisis. After talking to the support team and procuring several products they expertly installed all on my laptop and now as one support member said, "I've now closed the front door and the back door". In conclusion money well spent.

SO FAR SO GOOD, ALWAYS WANT SOMEONE I CAN UNDERSTAND

Although a little unsettling having someone else remotely doing things to my computer, the techs were very understanding about my lack of knowledge. The end result was that my computer seems to be running better I still have a frustration when my browser is loading.

Everyone has been super nice, great full, and ready to help with any trouble or problem we have had with our old and new computer.
The best computer tech's I have ever spoke with.
I will tell all and everyone who needs help with a computer. Thank You Advanced Tech Support! If you were here I would give each one of you that has helped me in the past two weeks a BIG HUG!!!
Thank You for your knowledge and patience with people who are not computer compatible. Have a Happy Day!

IT is late March 2015 , and they just charged me $180 to install Panda 2014. Bit late now, but I could have down loaded 2015 for much less than $100. The "Advocate" said he'd call me back. I am not holding my breath!! Interesting................. reviews , negative............. that I read here two days ago, are no longer posted, including another of mine re overcharging and under refunding

Overall my experience has been positive. early on there issues, but all have been handled.

They do everything for you and are so knowledgeable. You get help the instant you need it. Haven't enjoyed a worry free computer until Advanced Tech Support. Great job.

It was great. My computer had picked up a pile of malware from a game site download .
It was completely useless. Slow , would send me to sites overseas and just would not run.
I gave them control of my computer and in 5 hrs they had repaired it back to original conditions as new ,gave me a report as to what they found and cleaned the whole thing .
Next morning my computer was like the day i first bought it and all my important documents were intact .I highly recommend this service

the service was excellent and my computer is working very well as a result of your efforts. (The recommended additions however were over the top price wise)

Jon Bearne

I had very positive results with the Advanced Tech Support. They answered all my questions and took care of the problems I had with the computer. Thank you so much. I know they will continue to help in an efficient manner.

They got me.I should of bought a new computer. We need a class action suit.

First class service, no problem too small or too large to be addressed by the team, they are polite and very efficient in their work processes.
A real pleasure to deal with.

There is no way to describe the superior service I received. Professional, concise and complete. When looking to get true professional tech support go with ATS. Anthony Arcodia is the connection and the answer.

These folks are truly the best, top knotched, professionals in this line of work, and I have dealt with several of the others out there.

This review will be listed under Virginia Alberts...but I Betty Immel will be writing this as I do all computer work and find us good repair services...and I think I have found the best in a company called Advanced Tech Support....one of the problems I have is on my laptop every once in a while I have an urgent message that my computer i about to crash ....call 1-800......... immediately....well not thinking (duh ) I call..immediately this person says Betty look at this and shows me a long list of fake things wrong with my computer....well when my sense returns...I ask him the name of his company...instantly he puts me thorough to his supervisor...on and on they go...well i'm seeing $$$$$ signs....so I say hey I have people to take care of these things...maybe I should call them....Give me your phone number if my people can't help me I will call you back...number fake...people fake....It's a SCAM....I then call Advanced Tech Support.....He takes a look...Betty your computer is fine....That's great I say....THANK YOU SO MUCH ADVANCED TECH SUPPORT......These friends are great.....you should give them a try....Betty Immel

I already sent an evaluation and compliments to Marcus L for the efficient and quick attention to putting me back online. This was a three day job with the first two days not helpful.

Great experience! Had so many individuals helping and each experience was positive. Thank you for helping me. I will recommend you to all my family and friends.

You cleared up all of my PC problems including the very slow problems, having had very many viruses that were not picked up by Norton Security, which up until that time, I had erroneously believed that Norton was a top product, having used their product for many years now. Advanced Tech Support were superb in helping me solve my issues and I plan to use their services for a very long time.

after spending 589.95 dollars to have two computers fixed I have had one done twice it is still as slow as before and still cant get a portable device to work .....RIP OFF

Hi,

Why I love Advanced tech support, tech support was there for me when
I unknowingly caught something on my pc that was corrupting my system little by little, but now thanks to advanced tech support im able to have peace of mind that my pc is now SAFE AND SECURED.
I absolutely reccomend Advanced Tech Support, they are there for you 24 hrs
for any questions, any problems regarding your pc.

Thank You.

This company is a TOTAL RIP OFF!!! I paid $550.00 to get my laptop fixed on Monday night. Tuesday morning I called and they said it was done and I should by Anti virus for $300.00 - Panda. I said no but let me check my laptop out and maybe later. I checked my laptop out and it was still full of Malware and virus. They did nothing but rip me off. I called the next day and demanded a full refund of $550.00 and they promptly remitted it back to my account a few days later. WARNING!!! DO NOT USE THIS COMPANY.... THEY WILL RIP YOU OFF... The Panda antivirus is only $30.00 at Best Buy... IT's up to you if you like getting dupped.

If you don't have Advance Tech Support, you are simply wasting your money on the so called "Computer Experts" of the the world. 24-7 support and you don't have to be computer literate. Their prices are worth double what they charge, and you'll have the peace of mind knowing that if you have a problem with your computer all you have to do is pick up the phone and your computer problem will be solved. I have had this service for almost a year now and they have ALWAYS FIXED MY PROBLEMS no matter what. I will never give up Advanced Tech Support, because they care!

I have been an Advance Tech Support member for about 10 months. To say that I am dissatisfied with this company is an understatement. When they go to work on my computer, it takes them forever. Most of the time it does not appear as though anybody is doing any work on it. The last few times, the problems were relatively simple. .... My printer would not work. When they were done, and in each case might I add, a lot of software would not operate. In each case a problem had arisen with the registration number; I had to un-install the program, and re-install it. Then I had to go through the registration procedure with the software authors, such as
Intuit.

Then this outfit went into receivership. They took my money but I could not reach them to resolve a problem. Eventually they were back on-line. No rebates or anything. Not a word was said to the clients about the service disruption.

I cancelled my Advance subscription a few days ago.

My computer completely crashed losing data . I contacted Advanced Tech Support who undertook repairs and had me up and running a few hours. Can not thank them enough

I have been with this company over a year, I,m 54 yrs. old an new to everything tec, I payed 2 other companys $ for 3 questions , for 1yr. (whether I used them or not. Then I found ATS.i just can not say enough good about them, an Panda Security, (they recommended) I also bought theIr malware an virus (for life) protection. being the un-learned I am, I was frauded, first through my bank, then through my laptop company,then Microsoft(or said he was, an they messed a lot up) the later;,fooled me to believe ats was the bad guys, in a panic, I called A.T.S. back an apologized, they, then; an from the beginning, fixed repaired, an answered ALL MY LAYMEN QUESTIONS, 24-7 ! YES SOMETIMES IT TAKES AWHILE, OR THEIR BUISY, BUT SO VERY GLAD TO KNOW-EM, AN THEY,LL HAVE MY BUISNESS, AS LONG AS THEY KEEP DOIN WHAT THEY BEEN DOIN,(an I,m still breathin!) A FANTASTIC, HONEST, PERSONAL, KNOWLEDGEABLE, JOB! AN COMPANY. PLEASE BE SAFE, DOWN THERE, FROM THE HURACANES, AN STORM SURGES, (AN BAD GUYS) VERY SINCERLY, ONE GREATFULLY HAPPY PATRON/CUSTOMER, ...A.T.S. ROCKS. .P.S.(THERES ANOTHER COMPANY, SAME ABREV. ITS NOT THESES GUYS-BEWARE )THANKS A MILLION,MAY YOU STAY IN BUIS. AN FLOURISH..(MAKE MILLIONS) YOU DESERVE IT!!from my heart..an blood presser to yours*** PLEASE GIVE YOUR PPL A GREAT BONUS TKS

I LOVE ADVANCED TECH SUPPORT BECAUSE FIRST OF ALL THEY DO A GREAT JOB. THEY SPEAK ENGLISH AND ARE EASY TO UNDERSTAND AND YOU DONT HAVE TO KNOW ANY TECHNICAL KNOWLEDGE TO WORK WITH THEM TO GET YOUR COMPUTER WORKING.

THE BEST.....CANT SAY ENOUGH......THEY KEEP TRYING UNTIL THEY HAVE IT FIXED.......THEY WORK WITH YOU ON THE COMPUTER AND YOU TELL THEM WHAT YOU NEED DONE ........THEY WORKED ON MY COMPUTER 14 HOURS YESTERDAY........ITS A GREAT JOB WELL DONE......R(JACK)WATSON EXECUTIVE CHEF C.E.C C.H.S. F.M.A......LOL

Incredibile tech service. Resolved Microsoft issues that Microsoft tech was unable to help with. Thanks for excellent support and your professional services. Well worth the money.

Have been mucked around for 29 minutes so far and on hold again. they talk a good game and do absolutely NOTHING. Please do NOT waste your money with this company as we did and we regret it.

Always Impressed. I've used them more times than I could count over the last 4 years for my three computers. I'd be lost without them.

Everyone was polite and very precise on correcting my problems with my PC. I would recommend them to anyone. Thanks Guy's

Techs were very nice and professional. Listened to my description of problems and then addressed my issues and did a thorough clean-up of my laptop.

I feel confident that my computer will not be compromised under Panda's care. Its important to me that the techs are available 24/7.

I called for what I thought was a "small" problem with my computer. Needless to say I had more than a small problem. The tech spent well over one hour on the phone with me explaining the process and what they were going to do to fix my computer. It took less time than estimated to clean and fix my computer and I was extremely pleased. The tech was very knowledgeable and I opted to subscribe to the tech support. For a small monthly fee I can call for help whenever I need it or even if my computer is running slow and I think there may be a problem. I have peace of mind now when I use my computer especially knowing that help is a phone call away. I highly recommend it!

Very happy with ATS. Everything explained in terms that I could understand. Consultant and techs very polite.

I always know that whenever I have problems, Adv. Tech. Support is there for me 24/7. Love it. They were even able to give me some pointers with my new Windows 8 (which I detest--hear that Microsoft?) to help me maneuver around better.
Thanks, everyone at ATS!!

Was good, but sometimes I think my laptop is slower than before all the Tech Support.

Please whatever u do don't go to this company to fix anything for u I have started filing and class action against this company they use spy ware to remotely get into computer but they never leave they will hack into your phones and everything your whole life is under there watch don't please please stay away from this company they are evil the minute u cancel your membership they never stop monitoring your computer password credit card your life please iam suing beware they are hacking into my phone right now because I am writing this they are beeching your right iam taking picture of this comment to see if it will be edited later bye them don't believe the postie reviews it's all lies